Reinventing Retail

By Reinventing Retail

Listen to a podcast, please open Podcast Republic app. Available on Google Play Store.


Category: Technology

Open in iTunes


Open RSS feed


Open Website


Rate for this podcast

Subscribers: 13
Reviews: 0

Description

We take a look at the retail industry's future through interviews that explore emerging retail technology, shifting consumer demands, and the increasing importance of the shopper experience.

Episode Date
Reinventing Retail 45: Giving Customers the Velvet Rope Treatment
15:10

Today's customers are bombarded by offers from a wide range of companies that want their business. But when offers are targeted and truly exclusive - delivered with pinpoint accuracy to ideal buyers - they can stand out from competing offers and generate a much greater sense of brand loyalty.

 In this episode, we're joined by Sai Koppala and Bill Schneider from SheerID - a marketing solution that helps retailers acquire new customers through gated exclusive offers.

Jul 11, 2019
Reinventing Retail 44: Protecting the Purchase
10:29

This week on the podcast we chat with Chinedu Eleanya, founder and CEO of Mulberry, a startup that’s transforming the standard warranty industry with plugins and APIs that allow rapid, secure, and real-time solutions for brands to launch, manage, and monetize warranty programs.

Jun 10, 2019
Reinventing Retail 43: The real MVC
13:53

In this episode, we’re joined by Udayan Bose from NetElixir, a retail search market firm specializing in getting a deeper understanding of consumer behavior and the paths that retail’s Most Valuable Customers (MVCs) take to purchase—helping retailers engage with them in the right time and place to make the most sales.

May 14, 2019
Reinventing Retail 42: Thank you Mr. Robot
11:29

In this episode, we catch up with our friends at Bond, a company that specializes in robotic handwritten notes. Hear how they serendipitously stumbled into retail and how their notes are giving brands the power to meet one of the industry’s biggest challenges: providing personalized experiences at scale.

Apr 26, 2019
Reinventing Retail 41: Retail Masterbuilders Ignoring the Shiny Objects
17:02

With so much glitter in the retail tech space it’s hard to see where the gold really lies. Infor’s Doug Tiffan and Chris Field, CEO of Fieldworks, a  tech PR, content and digital marketing agency based in the UK, join us to discuss how retailers can avert their eyes from the flashy tech that won’t sustain them, get back to basics, and build for the future by imagining they’re building a retail enterprise from scratch.

Apr 12, 2019
Reinventing Retail 40: We give the people what they want!
16:22

In this episode, Josh Calixto and Matt Gunn are joined by Bill Adler, CEO of True Fit®, the retail platform that’s personalizing every touchpoint in the customer journey. Find out how True Fit has taken its initial mission to solve for the perfect garment fit, and taken the data gleaned from that personalization to offer shoppers exactly what they want way upstream of the final sale.

Mar 29, 2019
Reinventing Retail 39: What’s keeping retailers up at night?
19:46

In this episode, Infor Retail SVP and GM Corey Tollefson joins Jenny Reese and Josh Calixto to discuss the rise of universal item catalogs, why “coopetition” between retailers is good for business, and what retail executives should be thinking about right now.

Mar 15, 2019
Reinventing Retail 38: Platform Over Piecemeal
14:55

In this episode of the Reinventing Retail podcast, Infor's Matt Simonsen shares his insights from eTail West in Palm Springs, including why he believes retailers should invest in platforms over individual products from multiple vendors. He says retailers should, to quote the great Mark Twain, "put all your eggs in one basket, and then watch that basket."

Feb 21, 2019
Reinventing Retail 37: Give me loyalty or give me death
14:46

David Dorf of Infor and Emily Rudin of CrowdTwist join us to discuss why you don’t have to give away margin to encourage customer loyalty. They say brand loyalty is a two-way street, and retailers should reward their most valuable customers with priceless experiences that go way beyond member discounts. Listen now to find out how Infor Loyalty powered by CrowdTwist enables retailers to connect with customers in meaningful ways, with experiences that matter to them.

Feb 14, 2019
Reinventing Retail 36: How China “Leap Frogged” the US Retail Market
16:42

On this episode of Reinventing Retail, we’re joined by Harlan Bratcher, Global Business Development Head of JD Fashion at JD.com, and Rod Sides, Vice Chairman, U.S. Retail and Distribution Leader at Deloitte. We discuss how the Chinese retail market has been able to jump a generation head of the United States in retail technology use—and what Western retailers can learn from their Chinese counterparts.

Feb 06, 2019
Reinventing Retail 35: Has personalization gone too far?
17:43

Making the most of customer data can be a difficult proposition. Not only are retailers reluctant to change the ways they use customer data, but many consumers themselves have demonstrated an aversion to any kind of technology that clearly monitors their purchasing activity—even if the purpose of such tracking is to improve the shopping experience. In this episode of Reinventing Retail, we're joined by Forbes contributor Richard Kestenbaum of Triangle Capital, to discuss the ways data tracking and algorithms can enhance everything from the shopping experience to product design (if we’ll let it).

Jan 25, 2019
Reinventing Retail 34: Omni-Channel Retail: The Plight of the Store Associate?
10:38

In this episode, we’re joined by David Hogg, Sr. Principal Consultant for Converged Commerce at Infor, to discuss retail’s evolution from multi-channel to omni-channel. And while customers enjoy omni-channel shopping experiences like BOPIS, AI-powered customer service, and ship-from-store, the role of the retail store associate is getting more and more complicated. To keep up, retailers need to equip those employees with software that makes their jobs easier and more efficient. David’s solution? Converged Commerce.

Jan 04, 2019
Reinventing Retail 33: Think machine learning has nothing to do with you? Think again.
10:26

If you’ve ever used Facebook, watched an episode of Keeping up with the Kardashians, or played in a Fantasy Football league, you’re feeding data into the AI that determines what’s available in your local stores. In this episode, Doug Tiffan joins us to explore how Demand Management powered by machine learning affects retailers and consumers every day (whether they know it or not).

Dec 18, 2018
Reinventing Retail 32: Who Says a Pit Stop Can’t be Pleasant?
11:49

Convenience stores might lack the big-box buzz of larger retailers, but they have their own specific concerns to address as customer expectations continue to evolve. In this episode of Reinventing Retail, Infor's Jordan Stasi joins us to discuss the future of convenience store retailers. From getting more customers into stores, to streamlining the shopping process, to hiring friendlier employees, we cover the many ways modern technology can improve the C-store customer experience.

Nov 27, 2018
Reinventing Retail 31: Never Fear, HR’s Caffeinated Unicorn Is Here!
11:41

Infor’s own “caffeinated unicorn” and HR software expert, Matt Bragstad, explains why user-centered design remains at the forefront of HCM software—and how it’s helping foster trust within human resources departments, eliminate the complexities of traditional software, and make every user the master and commander of her own HR universe.

Nov 01, 2018
Reinventing Retail 30: The Retail Apocalypse is #FakeNews
15:33

In this episode, we’re joined by IHL analysts Kelly Sayre and Jerry Sheldon to discuss the ongoing sensationalism of the so-called death of retail – and why it’s simply not true.

Oct 16, 2018
Reinventing Retail 29: Retail Roundup
09:16

With the advent of "cashier-less" stores like Amazon Go, tomorrow's retail shopping experience has the potential to transform in a big way--but are retailers ready? We discuss the benefits and pitfalls of adopting this exciting retail technology in its early stages.

Sep 18, 2018
Reinventing Retail 28: Direct Mail for the Digital Age
10:36

In this episode, Matt Gunn chats with Tom Barbaro of PebblePost, the company that invented programmatic direct mail. As most retailers have gone digital in their marketing efforts, the mailbox has become relatively vacant, clearing the way for “digitally reactive mail”—allowing retailers to retarget customers at home and capture advanced analytics about buyer intent and conversion.

Aug 24, 2018
Reinventing Retail 27: Stranger than fiction
14:30

Matt Gunn and Puneet Mehta of msg.ai, a Silicon Valley startup focused on conversational AI, discuss how deep learning will shape the future of retail as consumers engage with brands (and their AI) to achieve more personalized, intimate shopping experiences.

Jul 31, 2018
Reinventing Retail 26: It Takes a Village
11:13

In this episode we chat with Tomer Tagrin, CEO and founder of Yotpo: a company out of Tel Aviv that leverages user generated content throughout the buyer journey to increase trust, social proof, and sales.

Jul 18, 2018
Reinventing Retail 25: Intelligence is more than AI
12:51

In this episode, we chat with Alon Waks of Kustomer and Georg Richter of the subscription retailing platform Ocean X, two up-and-coming retail technologists who are focused on the collection and proper utilization of customer data to create top-notch retail experiences. No other retail model collects more customer data than the subscription service, where cadence (not speed), last-mile fulfillment, and engagement across endless channels can make or break a brand. But with so many touch points for every transaction, how can subscription retailers survive without drowning in data? According to Georg and Alon, the answers lie in leveraging customer data for seamless automation and business intelligence. Listen now.

Jun 26, 2018
Reinventing Retail 24: Easy Come Easy Go
12:21

In this episode, Jenny Reese Potter is joined by Shannon Andrick of Alliance Data, a Fortune 500 company providing marketing and loyalty solutions through branded credit card programs, and Melissa Pegus from MPP Global, a subscription and billing platform which enables businesses to identify, acquire, and retain customers. We discuss how to gain and retain loyalty in the fragile and crowded subscription market through personalization, data science, and targeting only the customers who are truly valuable to a retailer's organization.

Jun 12, 2018
Reinventing Retail 23: In Retail, You Get What You Give
11:05

In this episode we’re joined by Vineet Chaudhary, co-founder of Trendage, a fashion and technology personalization company enabling 3.5 million users to digitally mix and match clothing using avatars, AI, and a vast product database. We discuss how apps like Trendage are leveling the playing field between retailers and consumers, giving them both the tools and reciprocity to establish a two-way street when it comes to giving up personal data in return for great customer experiences.

Jun 01, 2018
Reinventing Retail 22: Pay no Attention to the Chatbot Behind the Curtain!
09:58

In this episode, Matt Gunn and Jenny Potter talk with Justine Santa Cruz, the VP of strategic partnerships & alliances at Satisfi Labs, a company specializing in AI for customer service. We discuss how retailers can differentiate through conversational commerce and AI-powered chatbots, and how these high-tech customer service experiences can feel simpler and more human than speaking with an actual human—especially when the AI is so advanced that customers have no idea they’re talking to a robot. Plus, we chat about the role of AI on backend operations including the supply chain, and what we think brands may be soon be calling “omni-AI.”

May 24, 2018
Reinventing Retail 21: Swiping is so last year
18:02

In this episode, we chat with Mastercard’s SVP of Internet of Things Partnerships Stephane Wyper about the role of IoT in retail—not for the store of the future, but in real-word applications that are relevant today. From the demand for frictionless payments to growing customer adoption, the popularity of wearables, and the convenience of self-checkout, Mastercard’s best-of-breed security and cutting-edge tech like facial recognition is getting people to trust frictionless payments—and giving retailers the confidence to let customers own the process.

May 07, 2018
Reinventing Retail 20: If You Write It, They Will Come
11:54

In this episode hosted by Jenny Reese Potter: Investment banker, M&A expert, and contributing writer at Forbes Richard Kestenbaum discusses the evolution of retail from a banker’s perspective—and asserts that the new currency for retailers is original content. How so? The written word helps retailers build a brand across every channel, which in turn generates traffic, and of course, revenue.

Apr 25, 2018
Reinventing Retail 19: High Tech = More Human: Retail Store Associates are the New Brand Ambassadors
11:01

In this episode of Reinventing Retail, Infor’s Director of Retail Strategy Matt Simonsen discusses the role of the store associate in the Golden Age of Retail, and how smart retailers are using next-gen technology to position and credentialize their staff not just as salespeople—but true brand ambassadors.

Mar 27, 2018
Reinventing Retail 18: From Personalization to Prediction
14:50

If retailers aim to achieve personalization at scale, it’s paramount that they not only collect colossal amounts of data – but also that they know what to do with it once they’ve got it. In this episode of Reinventing Retail, Steve White, VP of commerce strategy at SapientRazorfish, reveals why predictive analytics, machine learning, and the aggregation of contextual data are the secret to mass personalization for retail and fashion.

Mar 06, 2018
Reinventing Retail 17: Reinventing Retail Ft. Rent The Runway
19:35

We sat down with Rent the Runway's Hampton Catlin to discuss the state of the retail industry, and how customer experiences have been transformed by the digital age.

Feb 15, 2018
Reinventing Retail 16: Indeed.com’s Kevin Walker On The Evolution Of Retail Hiring
11:35

Retail store associates are a staple of the American economy, but if retailers aren't hiring with modern technology, they may not be around for long. Indeed.com Sr. Director of Employer Insights explains.

Jan 30, 2018
Reinventing Retail 15: The Retail Apocalypse is Nothing More Than Clickbait
30:51

NRF's VP of Analytics Mark Mathews discusses the false notion that retail is dead—and explains why we're actually entering a Golden Age of the industry.

Jan 22, 2018
Reinventing Retail 14: NRF 2018 Predictions
23:40

NRF 2018 is right around the corner, and we can't wait to see what's waiting for us in NYC this year. Listen to the latest podcast from Reinventing Retail for our predictions of what's to come at Retail's Big Show.

Jan 04, 2018
Reinventing Retail 13: Reinventing Retail - Shoptalk Europe
16:33

Are modern shopping experiences just a rehashing of the past, or is the rise of technology creating a true retail renaissance?

Nov 29, 2017
Reinventing Retail 12: Is Amazon a retail monopoly?
26:39

Do retailers stand a chance against behemoths with endless aisles, unprecedented budgets, and global reach? Absolutely.

Aug 23, 2017
Reinventing Retail 11: The Future of Search
23:50

With so much still unknown about search algorithms and how they’ll affect the retail industry in the future, it’s imperative that retailers start paying attention to the evolution of visual search, voice command technology, and the item attribution strategies to optimize them now.

Apr 13, 2017
Reinventing Retail 10: NRF 2017 Predictions
25:29
With NRF 2017 drawing near, this podcast explores the trends we expect to see at Retail’s Big Show.
Jan 10, 2017
Reinventing Retail 9: Holiday Special
12:55
In this episode of Reinventing Retail, Josh Calixto and Jenny Reese of Infor Retail chat with supply chain expert Guy Courtin about the upcoming 2016 retail holiday season.
Dec 19, 2016
Reinventing Retail 8: Ziad Nejmeldeen
40:25
In this episode of Reinventing Retail, we talk with Ziad Nejmeldeen, chief scientist at Infor, about the advantages of predictive analytics for retailers.
Nov 18, 2016
Reinventing Retail 7: Guy Courtin on the Hanjin Bankruptcy
17:07
Reinventing Retail is a podcast where we take a look at retail’s future through interviews that explore emerging retail technology, shifting consumer demands, and the increasing importance of the shopper experience. In this newsbreak edition of Reinventing Retail, Guy Courtin tells us how retailers can mitigate expensive supply chain disruption by playing out “what if” scenarios.
Sep 13, 2016
Reinventing Retail 6: Steve Boese
44:36
Reinventing Retail is a podcast where we take a look at retail’s future through interviews that explore emerging retail technology, shifting consumer demands, and the increasing importance of the shopper experience. Steve Boese discusses why modern HR software is an investment every retailer should make.
Sep 08, 2016
Reinventing Retail 5: Melissa Campanelli
35:47
In this episode of Reinventing Retail, Melissa Campanelli of Total Retail fills us in on the advantages of finding “white space” in the retail industry.
Aug 11, 2016
Reinventing Retail 4: Guy Courtin on Pokemon Go
16:52
Reinventing Retail is a podcast where we take a look at retail’s future through interviews that explore emerging retail technology, shifting consumer demands, and the increasing importance of the shopper experience. In this episode, we talk with Guy Courtin, VP of Industry & Solution Strategy for Retail and Fashion at GT Nexus, about Pokémon Go, gamification, and the blurring line between digital and physical spaces in the retail marketplace.
Jul 26, 2016
Reinventing Retail 3: Richard Wright
17:52
Reinventing Retail is a podcast where we take a look at retail’s future through interviews that explore emerging retail technology, shifting consumer demands, and the increasing importance of the shopper experience. In this episode, we talk with Richard Wright, VP of Merchandising Applications for Predictix—and take a closer look at how predictive analytics and machine learning technologies are changing the retail landscape.
Jun 30, 2016
Reinventing Retail 2: Guy Courtin
38:10
Supply chain guru Guy Courtin sits down with us to discuss one of the retail industry’s most complex processes—and how it’s evolving right before our eyes.
Jun 20, 2016
Reinventing Retail 1: Nick Ditmore
21:13
The retail industry is everywhere, and it’s getting more complex by the day. Not just in the way that people go out and shop—but also in the ways people run their shops.   Nick Ditmore, director of UX at Infor Retail, talks to us about how user-centered design is the key to creating successful enterprise retail software.
Jun 03, 2016