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Episode | Date |
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10 New ROI’s: Guarantee sustainable commercial success
|
Jul 09, 2023 |
The Rise of Marketplaces: How They're Changing the Way Consumers Shop
|
Apr 28, 2023 |
Employee First: The importance of the people in any business
|
Feb 19, 2023 |
Prioritising Values Over Value - How purpose is driving consumer decisions
|
Jan 22, 2023 |
Loyalty: What Turns Customers Into Fans?
|
Dec 14, 2022 |
The Conscious Consumer: How Have Buying Habits Changed
|
Nov 24, 2022 |
Online customer service: The good, the bad and the ugly
|
Oct 09, 2022 |
How Brands and Consumers are Experiencing Last Mile Delivery - Panel Discussion
|
Sep 04, 2022 |
The Future of the High Street - Panel Discussion
|
Aug 15, 2022 |
Changes in consumer behaviour and stories of customer experience - Panel Discussion
|
Jul 13, 2022 |
How will the metaverse change customer experience and building interactive retail experiences in the real world with Rizwan Rajpoot
|
Mar 28, 2022 |
How to evolve your retail operating model with Oliver Banks
|
Mar 03, 2022 |
Putting the customer first by empowering your people with Sir John Timpson
|
Aug 25, 2021 |
The 6 Key Drivers for a Customer Centric Roadmap with Martin Newman
|
Aug 10, 2021 |
Accessibility matters with Martyn Sibley, CEO of Purple Goat & Disability Horizons
|
May 19, 2021 |
The importance of frontline workers with Carol Leaman, CEO of Axonify
|
Apr 29, 2021 |
Being partner obsessed and data fanatics with David Wright, CEO of Pattern
|
Apr 07, 2021 |
How technology is integral to the consumer journey with Andy Miles, retail e-commerce expert
|
Mar 22, 2021 |
Creating diversity and opportunity at board level with Susanne Given, Plural Non-Exec Director
|
Mar 01, 2021 |
Building a culture of customer centricity with Nick Molnar, CEO of Afterpay
|
Feb 17, 2021 |
How do businesses truly become socially responsible?
|
Feb 08, 2021 |
Autonomous vehicles will change the last mile experience forever
|
Feb 07, 2021 |
Creating a brand with people, purpose, performance and product at its core
|
Feb 07, 2021 |
Sustainability - Plan A to B
|
Feb 07, 2021 |
How can consumers and brands be more sustainable with clothing?
|
Feb 07, 2021 |
How shops and consumers can reduce plastic waste
|
Feb 07, 2021 |
Could Brexit be a good thing for British business?
|
Feb 07, 2021 |
How could cosmetic brands engage better with minority customers?
|
Feb 07, 2021 |
How can charities help the community and deliver great customer service?
|
Feb 07, 2021 |
Multi-sensory packaging for visually impaired customers
|
Feb 07, 2021 |
How can airports make Middle Eastern customers feel more welcome?
|
Feb 07, 2021 |
How can stores make customers with hearing impairments feel more welcome?
|
Feb 07, 2021 |
Giving sweet-toothed customers a sensory chocolate-buying experience
|
Feb 07, 2021 |
What could stores do to make Jewish customers feel more welcome?
|
Feb 07, 2021 |
How can brands engage better with customers with ‘invisible’ disabilities?
|
Feb 07, 2021 |
Is online behaviour evolving?
|
Feb 07, 2021 |
What can store assistants teach us about our customers?
|
Feb 07, 2021 |
Can you ever really understand your customers?
|
Feb 07, 2021 |
What does AI mean for today’s customers?
|
Feb 07, 2021 |
What does Brexit mean for business?
|
Feb 07, 2021 |