Consumer Focus with Martin Newman

By Martin Newman

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Category: Business

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Subscribers: 1
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Episodes: 40

Description

Consumer Focus is a podcast about empowering positive change for consumers and brands. Consumer Focus is hosted by Martin Newman, a champion for putting the consumer at the heart of all aspects of customer facing business. An expert, keynote speaker and advisor on customer-centric transformation, Martin has spent 37 years working with brands such as Harrods, Ted Baker and Burberry to build up a detailed understanding of the retail and commercial market.

Episode Date
10 New ROI’s: Guarantee sustainable commercial success
Jul 09, 2023
The Rise of Marketplaces: How They're Changing the Way Consumers Shop
Apr 28, 2023
Employee First: The importance of the people in any business
Feb 19, 2023
Prioritising Values Over Value - How purpose is driving consumer decisions
Jan 22, 2023
Loyalty: What Turns Customers Into Fans?
Dec 14, 2022
The Conscious Consumer: How Have Buying Habits Changed
Nov 24, 2022
Online customer service: The good, the bad and the ugly
Oct 09, 2022
How Brands and Consumers are Experiencing Last Mile Delivery - Panel Discussion
Sep 04, 2022
The Future of the High Street - Panel Discussion
Aug 15, 2022
Changes in consumer behaviour and stories of customer experience - Panel Discussion
Jul 13, 2022
How will the metaverse change customer experience and building interactive retail experiences in the real world with Rizwan Rajpoot
Mar 28, 2022
How to evolve your retail operating model with Oliver Banks
Mar 03, 2022
Putting the customer first by empowering your people with Sir John Timpson
Aug 25, 2021
The 6 Key Drivers for a Customer Centric Roadmap with Martin Newman
Aug 10, 2021
Accessibility matters with Martyn Sibley, CEO of Purple Goat & Disability Horizons
May 19, 2021
The importance of frontline workers with Carol Leaman, CEO of Axonify
Apr 29, 2021
Being partner obsessed and data fanatics with David Wright, CEO of Pattern
Apr 07, 2021
How technology is integral to the consumer journey with Andy Miles, retail e-commerce expert
Mar 22, 2021
Creating diversity and opportunity at board level with Susanne Given, Plural Non-Exec Director
Mar 01, 2021
Building a culture of customer centricity with Nick Molnar, CEO of Afterpay
Feb 17, 2021
How do businesses truly become socially responsible?
Feb 08, 2021
Autonomous vehicles will change the last mile experience forever
Feb 07, 2021
Creating a brand with people, purpose, performance and product at its core
Feb 07, 2021
Sustainability - Plan A to B
Feb 07, 2021
How can consumers and brands be more sustainable with clothing?
Feb 07, 2021
How shops and consumers can reduce plastic waste
Feb 07, 2021
Could Brexit be a good thing for British business?
Feb 07, 2021
How could cosmetic brands engage better with minority customers?
Feb 07, 2021
How can charities help the community and deliver great customer service?
Feb 07, 2021
Multi-sensory packaging for visually impaired customers
Feb 07, 2021
How can airports make Middle Eastern customers feel more welcome?
Feb 07, 2021
How can stores make customers with hearing impairments feel more welcome?
Feb 07, 2021
Giving sweet-toothed customers a sensory chocolate-buying experience
Feb 07, 2021
What could stores do to make Jewish customers feel more welcome?
Feb 07, 2021
How can brands engage better with customers with ‘invisible’ disabilities?
Feb 07, 2021
Is online behaviour evolving?
Feb 07, 2021
What can store assistants teach us about our customers?
Feb 07, 2021
Can you ever really understand your customers?
Feb 07, 2021
What does AI mean for today’s customers?
Feb 07, 2021
What does Brexit mean for business?
Feb 07, 2021