What is Wrong with UX

By Laura Klein

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Description

Kate and Laura drink and fight about what is wrong with user experience design.

Episode Date
Remote Design
31:59

In this week's episode, Kate and Laura yell about how to pretend you're still getting work done while you're actually searching online for toilet paper during a pandemic. Also, some tips about actually getting some design done from home, which is a lot like getting design done at work, but it's easier to panic unobtrusively. 

Drink Pairing: Whatever you still have left in the bunker (But not the Purell. That will kill you. Seriously. Stop drinking it. Kate.)

Mar 24, 2020
People Doing Interesting Things
32:25

In this episode, Kate and Laura talk about a few interesting people who are doing interesting things and how we can apply some of their lessons to design. 

Drink Pairing: Chianti

Mar 10, 2020
Technical Literacy
30:33

In this episode, Kate and Laura insist that, while designers don't need to know how to code, they do need to learn every single other aspect of technology. So, you know. Good luck with that. Kate actually shares a very useful resource: https://illustrated.dev. Check it out. 

Drink Pairing: Pink Gin

Feb 25, 2020
Story Telling for Designers
31:01

In this episode, Kate and Laura tell long winded stories about telling stories, bringing the drunken blathering to a whole new level. And no, it's nothing like the previous podcast Story Telling for Entrepreneurs which is totally different despite having almost exactly the same name and being done by Laura and Kate who only have three stories to tell between them? Why would you even think that? 

Drink Pairing: Hard Cider

Feb 11, 2020
The ROI of Design
29:06

In the interests of clarity, this episode should be called "The ROI of shouting about design and also contradicting each other" but that wasn't as catchy. Kate and Laura shout about whether the value of design can or should be measured. TL;DR; Often and It Depends.

Drink Pairing: Rob Roy

Jan 28, 2020
Problems with Agile UX
32:41

In this episode, Kate and Laura yell even more than usual about how hard it is to design things in environments that say they're agile (but probably aren't). 

Drink pairing: Shots! Preferably flu shots, followed by the shot of your choice

Jan 14, 2020
Advocating for UX
27:46

In this episode, Laura and Kate blather on about how Words Have Meanings and debate what on earth people mean when they say that they "advocate for UX within their organization." 

Drink Pairing: Hot Toddy

Dec 10, 2019
Unpacking Visual Design
31:27

Once again, Kate and Laura decide to talk endlessly about a visual medium. In this episode, they talk about what we mean when we talk about visual design, which is very slightly more interesting than it sounds. 

Drink Pairing: Wild Turkey (tis the season)

Nov 26, 2019
Tips for New UX Designers
33:41

In this episode, Kate and Laura attempt to give advice to new UXers (something neither of them has been since dinosaurs roamed the earth). Laura advocates violence, surprising nobody who has ever met her. 

Drink Pairing: 20 year old scotch

Nov 12, 2019
What We Learned
31:31

It's a totally arbitrary milestone! On this, their 99th episode, Kate and Laura pretend that they're capable of learning and argue about what's changed and what's stayed the same over the years since they started yelling at each other. 

Drink Pairing: Candy Corn Martini (it's a martini made with candy corn infused vodka which is apparently a thing that exists because everything is terrible)

Oct 15, 2019
UX Education
28:44

In this episode, Laura's off yelling at clouds, and the notable Jess Ivins steps in to talk about learning, education and how to keep growing as a UX person. Jess says smart and helpful things while Kate rambles on but does get in some good references to articles she did not write. A highlight is how to talk to your boss to get the company to invest in your learning.

Drink pairing: The dark, inky joy of a good Malbec.

Oct 01, 2019
Requirements
28:47

In this episode, Kate and Laura yell about PRDs, MRDs, and FRDs which are things that nobody under 40 has ever heard of or cared about. They also talk about how PMs and UXers can never agree on who is responsible for what kinds of requirements, probably because they're all too busy redefining their job descriptions. 

Drink pairing: Pumpkin Spice Vodka (Look, it's autumn, so I assume this abomination exists somewhere)

Sep 24, 2019
Troubleshooting
25:48

In this episode, Kate and Laura talk about absolutely nothing design related whatsoever. It's pretty much all just Laura whining about reinstalling Python and Kate asking if you've turned it off and on and again. There's probably a minute or two of useful info on how to troubleshoot a system. 

Drink Pairing: Body Shots!

Sep 10, 2019
Tradeoffs
26:41

In this episode, Laura rants for several minutes about virtual keyboards, since apparently it's still 2008. Then they talk about car crashes and how to maybe not contribute to them with your stupid design tradeoffs. 

Drink Pairing: Irish Coffee (made with Fair Trade coffee, obvs)

Aug 27, 2019
Welcome Robot Overlords
31:45

In this episode, Laura whines that she doesn't have a robot army yet, and Kate gets distracted thinking about robot bartenders. Do robots podcast yet? Asking for a social media intern who has to write these blurbs. 

 

Drink Pairing: Old Fashioned

Aug 13, 2019
Who Is a Designer?
32:13

For some horrible reason, Kate and Laura are beating the dead horse that is Everybody is a Designer...wait...NOBODY is a Designer...I mean...oh who the hell cares? Just tell me what we're drinking for this one. 

Drink Pairing: Just decide already. I mean I GUESS EVERYBODY IS A BARTENDER NOW TOO. 

Jul 23, 2019
Design Doing
29:37

What's that? Kate and Laura are talking about doing things again? Well, beats the hell out of actually doing anything, I suppose. 

Drink Pairing: Dewars and soda 

Jul 09, 2019
Everything Ops is New Again
27:55

In this episode, Laura blathers on again about DevOps while Kate desperately tries to explain how any of this is relevant to designers. (Ed. note: It isn't!) They finally agree to yell at people about naming their layers while admitting that they never have and never will. Laura accidentally coins the phrase: Enforce, Evolve, and Enhance, which sounds like something directly out of 1984. 

Drink Pairing: Fuzzy Navel

Jun 25, 2019
How Long Will This Take?
31:29

An unintentionally long episode about time estimates that proves that time estimates are bullshit. Also, Kate talks about her favorite drink recipe. 

Drink Pairing: Old Fashioned

Jun 04, 2019
One Weird Trick to Piss Off Your Users
29:29

In this episode, Kate and Laura discuss the only thing they're really experts on: pissing people off. 

 

Drink Pairing: Light Beer

May 07, 2019
Don't Read the Comments
32:31

In this episode, Kate tries to talk Laura into caring about the podcast listeners. Hey, that's you! If you enjoy hearing people cackle about borderline abusive neglect, this is the episode you've been waiting for. 

Drink Pairing: Highball (this was a listener request, so don't say we never listen to our listeners, despite the fact that we explicitly say we don't in this episode)

Apr 23, 2019
Should Designers Lead
25:27

In this episode, Kate and Laura discuss something (semi) topical. They argue about whether designers should lead and then of course somehow veer into what design even is anyway and it's pretty much a typical mess. 

Drink Pairing: Mojitos (or anything muddled)

Apr 02, 2019
Craft
30:14

In this episode, Kate and Laura argue about The Craft, which relates to neither witchcraft nor macrame owls, so honestly why do they even bother? Seriously though, tune in for 30 minutes of blathering about what words mean. 

Drink pairing: Craft beer

Mar 19, 2019
Motivation
27:28

In this episode, Kate and Laura talk about how to get and stay motivated in a design environment. In an ironic and completely foreseeable twist, I honestly can't be bothered to come up with something clever to say about any of this. 

Drink pairing: eh. Whatever's closest. 

Mar 05, 2019
The World Where We Live
34:04

In this episode, Laura and Kate take on the world - specifically, a framework for making decisions that takes into account the fact that humans are bad at long vs short term decision making. You can really tell that Laura failed Philosophy a few times in this one. 

Drink Pairing: White Russian

Feb 19, 2019
Should You Write a Book?
30:43

In this episode, Kate and Laura ask the important question: Should you make the same stupid mistake that Laura has made repeatedly? No. The answer is no. Also, what is wrong with you? Have we taught you nothing? 

Drink Pairing: Absinthe

Jan 29, 2019
Unicorn Hunting
27:30

In this episode, Kate and Laura complain about UX job descriptions and give people some suggestions about how to deal with them. TL;DR; There's nothing you can do about it so just ignore them. 

Drink Pairing: Anything sparkling

Jan 15, 2019
Protect Your Users from Each Other
30:36

In this episode, Kate and Laura talk about how and why to protect your users from each other while they slowly lose what little faith they still had in humanity. Happy New Year. 

Drink pairing: Bottomless Mimosas. Or topless. Whatever. You do you. 

Jan 01, 2019
Storyboarding
26:36

In this episode, Kate and Laura talk endlessly about visual things. Again. This time it's storyboards. Also, Laura apparently has something against Cleveland? And also the rest of humanity? Who even knows?

Drink pairing: Mulled wine

Dec 18, 2018
Whiteboard Challenges
31:14

In this episode, Kate and Laura talk about how to be better at whiteboard challenges if you can't avoid them entirely, which you can't, so just deal. 

Drink pairing: Wild Turkey

Nov 19, 2018
Build for Now
28:08

Once again, Kate and Laura try to pretend that being extremely lazy makes them good at their jobs. Whatever those jobs are. This episode is mostly just maritime puns and Laura whining about not having a yacht yet. 

Drink pairing: Veuve Clicquot

Nov 06, 2018
Detours from the Happy Path
27:40

In this episode, Kate and Laura get all metaphorical about basic task definition and flows. Also, they introduce a drinking game where you have to chug every time they say "task flow," so you're going to have to sign a release saying the podcast is not responsible for your inevitable alcohol poisoning. 

Drink Pairing: Preferably something that won't kill you when you drink a gallon of it

Oct 23, 2018
An Amateur Could Do It
30:39

In this episode, Kate and Laura barely conceal their terror that they could be replaced by people with no skills or abilities whatsoever at any time. For once, they're not wrong. 

Drink Pairing: Mudslide (in honor of our newest patreon!)

You want a drink pairing of your own? Patreon us! 

https://patreon.com/WhatIsWrongWithUX

Oct 09, 2018
Should We Be Nice to Tech?
23:50

In this episode, Kate and Laura, with a somewhat shocking lack of self awareness and irony, argue about whether they should be nicer to technology. Everybody they have ever met rolls their collective eyes and think, "so close..."

Support the show on Patreon

Drink Pairing: Spiked Punch

Sep 25, 2018
Task Flows
28:12

In this episode, Kate and Laura attempt YET AGAIN to describe a visual thing with words. So. Many. Words. They explain what a task flow is, why you should do it, roughly how to do it, and why you're a terrible person for not doing it. 

Drink pairing: Lava Flow 

Sep 14, 2018
Nuance
27:40

In this episode, Kate and Laura whine for 30 minutes about how people should make things simpler and less nuanced. Occasionally they veer dangerously close to debating the nature of truth, but pull back from it because Laura failed Philosophy at least twice. 

Drink Pairing: Something with subtle hints of currant, cherry, and asphalt 

Aug 28, 2018
Choosing the Right Deliverables
31:10

In this episode, Kate and Laura talk about not wasting time making the wrong stuff. You'll be completely unsurprised that what sorts of deliverables you should make for your team depends entirely on who you're making stuff for and what you want out of it. 

Drink Pairing: Grappa

Aug 14, 2018
A UX Garden of Versus
30:04

In this episode, Kate and Laura talk about fights instead of fighting. Specifically, they bring up some of their least favorite examples of people comparing totally different methodologies against each other. Personas vs JTBD! Agile vs Waterfall! Come on, people. No need to argue. Everything can suck equally. 

Drink Pairing: Appletinis

Jul 29, 2018
Data is Why We Can't Have Nice Things
26:45

In this episode, Kate and Laura UXplain GDPR (probably incorrectly) and talk about some good approaches to treating your users' data a little more respectfully. 

Drink Pairing: Vodka Martini (I'd say "shaken, not stirred" but that bruises the booze, so knock it off with that nonsense)

Apr 17, 2018
Why Change Sucks
24:19

In this episode, Laura and Kate revisit the concept of Change Aversion and talk about why change is hard for users and what you can do to make it easier. 

Drink Pairing: California Zinfandel

Apr 03, 2018
Usability Testing Context
29:04

In this episode, Kate and Laura discuss how usability testing strategies may change depending on...wait for it...that's right, the context of the company and type of product. Drink every time they say, "It depends." No, seriously, don't do that. You'll die. 

Drink pairing: Lemon Drops

Mar 20, 2018
Figuring Out the Possible
28:50

In this episode, Kate and Laura argue about how understanding what you can do may affect what you want to do, which is exactly backwards from what they usually drone on about. 

Drink pairing: Cheap Chablis

Feb 13, 2018
Designing Beyond the Screen
29:35

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In this episode, Kate and Laura complain about screen-based designers again. They also talk about designing for multi-modal interfaces in a failed attempt to sound modern and like they haven't been doing this since the Paleolithic Era. 

Drink Pairing: Old Fashioned

Jan 23, 2018
2018 Resolutions
31:02

Happy New Year! In this episode, Kate and Laura talk about what they're probably not going to do differently in 2018, because honestly, who are we kidding? 

Drink pairing: Bottomless mimosas

Jan 09, 2018
B2B vs B2C
26:16

In this episode, Laura and Kate do not sing at you. YOU'RE WELCOME. 

Instead, they continue the discussion about different types of work environments, this time looking at how it's different when you're working on a B2B product vs a B2C product. 

Drink Pairing: Mulled Cider with Brandy

Dec 19, 2017
The 12 Days of UX | BONUS HOLIDAY EPISODE
10:20

In this episode, Kate and Laura decide to sing for some reason. 'Tis the season for assaulting your eardrums, apparently. Anyway, I would like to just preemptively apologize for this, and I promise we'll try not to get this drunk in the future. (We will fail at this, but it's the thought that counts, probably.) Look, at least it's short. 

Drink pairing: Whatever it is, you're gonna need a shitload of it. Did I mention we sing? Sorry, "sing". 

Dec 15, 2017
When You Are Not Working on the Product
24:05

In this episode, Laura and Kate talk about how your job as a product manager or designer can vary based on how close you are to the company's business model. There's a framework, because of course there is. 

Drink Pairing: It's nog season, baby! 

Nov 28, 2017
Starting Your Own Thing
31:45

In this episode, Kate and Laura give sketchy advice about starting your own freelancing or consulting business. Reminder: you should probably not take legal advice from drunk people on the internet. 

Drink Pairing: Whiskey Sour

Nov 14, 2017
Just Work
24:26

In this episode, Kate and Laura argue about a very specific kind of complexity. They talk about how some features can be complicated problems while others are "just work," and then argue about why anybody might care about this distinction. Laura quotes someone she hates but who she reluctantly admits might be on to something, which really doesn't narrow it down much. 

Drink Pairing: Pisco Sours

Oct 24, 2017
Old Research Stories
31:49

In this week's episode, Kate and Laura reminisce about old research stories and how much better things were before. Ok, mostly they talk about what's still true of the things they learned in old research and what's changed. 

Drink Pairing: Old Fashioned

Oct 10, 2017
Statistics are Bullshit
18:26

In this week's episode, Kate and Laura reveal that everything they've been saying has been a lie and they really think that statistics are lies. Ok, honestly, this is just them banging on about how not everything is for everybody again. 

Drink Pairing: It's pumpkin spice season, so enjoy bourbon and disdain for people who drink things that taste like pumpkin spice.

Sep 19, 2017
Expertise
28:49

Kate's back! In this week's episode, Kate and Laura talk about what it means to truly be an expert in something, and how hard it can be to believe you are one. Laura admits to occasionally having doubts about something, which shocks everybody. 

Drink Pairing: Irish Affogato (This is an Irish Coffee poured over ice cream. It's a drink I invented because I am a genius.)

Sep 05, 2017
Working with Non-Designers
31:21

On this week's episode, Kate escapes from her cage, so Christina Wodtke valiantly takes her place to talk about how designers can talk to people who aren't designers. That's right. Two designers talking to each other about how they might hypothetically talk to other people. 

Drink Pairing: Gin! 

Aug 22, 2017
Complexity
29:03

In this episode, Kate and Laura overthink everything, as usual, and discuss how to take a feature that seems simple and be a total buzzkill by showing how complicated it really is. 

Drink Pairing: Mint Juleps (because they're muddled)

 

Aug 01, 2017
The New UX Bestiary
22:17

Kate and Laura, having run out of actual topics, decide that designers need a new animal, now that unicorns have been stolen by big, private, profitless companies. This may be proof that Kate and Laura will argue about literally anything. Strap in. 

Drink Pairing: Wild Turkey

Jul 18, 2017
Tips for Working with Teams
29:51

Kate and Laura begrudgingly tolerate each other for just long enough to tell you how to work better with other people. Also, there's some stuff about how people and teams change each other, but it's not like there's any agreement. 

Drink Pairing: A 12 pack of something

Jul 03, 2017
A Few of Our Favorite Tools
31:09

After a few podcasts talking about things they don't like, Kate and Laura decide to be slightly more positive and discuss a few tools that make their work lives easier. Besides booze.

Drink Pairing: Tequila Sunrise

Jun 13, 2017
What Makes a Tool Bad?
27:51

Kate and Laura discuss whether some commonly misunderstood tools and frameworks (Surveys? Agile?) are bad or just really misunderstood a lot of the time.

Drink Pairing: Shot of Jager

May 30, 2017
Stop Designing (and building) Everything!
26:33

In this episode, Kate and Laura go off on several tangents about why everything does not have to be designed and built from scratch by your organization. Seriously, you're not making artisanal, locally sourced pickles here, folks. Unless you are. In which case, carry on. 

Drink Pairing: Small batch, home brewed cider made from cruelty free, free range, heirloom apples, obviously

May 09, 2017
Collaborative Design
28:08

In this episode, Kate and Laura fight about what it means to design things collaboratively and the ways in which everybody seems to screw it up. Hint: collaborative design does not mean everybody makes every single decision together! This is not a democracy, people. 

Drink Pairing: Sidecar

Apr 25, 2017
4 Possibly Useful Skills for Designers
29:24

Kate and Laura really don't like to be told what to do. That's why they get annoyed when people declare "Designers should really be able to..." In this episode, we discuss the pros and cons of designers learning things like coding, story telling, and metrics, and then we leave it up to you, the listener, to make your own damn decisions. 

Drink Pairing: Who are we to tell you what to drink? Make up your own mind!

Apr 04, 2017
10 Bad Words
26:32

In this episode, Kate and Laura argue about terrible things they hear people say when building products. Apparently, there are words more triggering than "chatbot."

Drink Pairing: Dirty Martini

Mar 21, 2017
Why You Should Care about the Business Model
30:19

In this episode, Kate and Laura give five reasons why everybody, even designers and researchers, need to understand how their products and companies make money. 

Drink Pairing: Margaritas

Mar 07, 2017
Blind Spots
29:12

In this episode, Kate and Laura talk about the kinds of things people miss when building products, why that's bad, and how to avoid it.

Drink Pairing: Anything but Moonshine (which can cause blindness)

Feb 21, 2017
Hot Takes
28:26

The hottest of takes on the most trivial of topics. Kate and Laura argue about the future of AR, chatbots, the on demand economy, and whether pattern libraries will finally put designers out of business (fingers crossed!). 

Drink Pairing: Trader Joe's Brand Bourbon (BECAUSE APPARENTLY KATE DRANK ALL THE BLADE AND BOW)

Feb 07, 2017
Building Your Brand
28:39

In this episode, Kate and Laura talk about building a personal brand as a designer, and why in the name of all that is holy anybody in their right mind would want to do that. They have some vague advice about speaking at conferences, writing about design, and (don't do it) podcasting. 

Drink Pairing: Blade and Bow Bourbon (Thanks, Bob and Celeste!)

 

Jan 24, 2017
Hypothesis Tracker
26:51

In this episode, Kate and Laura discuss a tool and process for tracking the things you believe and getting better at predicting. The tool, predictably, is from Build Better Products. Which you should have bought by now, but if you haven't, there's still time!

Build Better Products: A Modern Approach to Building Successful User-Centered Products $39.00 By Laura Klein

Drink Pairing: Bloody Marys

Jan 10, 2017
Rapid Fire, Part Deux
18:15

In this episode, Kate and Laura try and fail to tackle some typical UX questions in 2 minutes or less. Laura gives the most useful advice you will ever get about starting a new job. It's a short one, because frankly, it's the holidays, and this podcast crap is cutting into our drinking time.

Drink Pairing: Veuve Clicquot, Vintage Rosé Brut 2004

Dec 27, 2016
Advocating for the User
29:53

In this episode, Kate and Laura talk about picking the right users and advocating for them. Also, they explain why this is not entirely the designer's job. 

Drink Pairing: Mulled Wine

Music: The Future Soon by Jonathan Coulton

Dec 13, 2016
Making the User Map
31:48

In this episode, Kate and Laura plug their new book, Build Better Products, by discussing how the User Map was created. Surprise! It involves design thinking and sketching. 

Drink Pairing: Irish Coffee (this is a long one. you'll need the caffeine.)

Music: The Future Soon by Jonathan Coulton

User Map Template:

The User Map

Get the Book!

Build Better Products: A Modern Approach to Building Successful User-Centered Products $35.73 By Laura Klein
Nov 29, 2016
Where Should You Work
31:41

In this episode, Kate and Laura discuss the pros and cons of doing UX work in agencies, big companies, and startups. This is a good one if you're trying to figure out where to go next. 

Drink Pairing: Sidecar

Music: The Future Soon by Jonathan Coulton

Nov 08, 2016
Should You Build a Chatbot?
22:13

Kate and Laura discuss the difference between "building a chatbot" and "building a product that solves a need for a human." Also, we talk about how to decide which platform is right for something that you're building. 

Drink Pairing: Sidecar

Music: The Future Soon by Jonathan Coulton

Oct 25, 2016
Sketching
26:35

In this episode, Kate and Laura talk about why sketching is useful and how to get better at it without being an artist. 

Drink Pairing: G&T & keep 'em coming

Music: The Future Soon by Jonathan Coulton

Want more advice from people who know what they're talking about? Check out the User Research for Everyone conference from Rosenfeld Media on October 11, 2016!

Use KLEIN for $50 off the ticket price. 

Oct 10, 2016
Red Flags
26:40

In this episode, Kate and Laura talk about some of the red flags that can mean a project or a job is not a great place for doing good UX design work. 

Drink Pairing: Red Bull and Vodka

Music: The Future Soon by Jonathan Coulton

Sep 26, 2016
Questions about Craft
29:57

In this episode, Kate and Laura completely fail to answer simple questions about UX. We do blather on for a bit about ourselves though, as usual. 

Drink Pairing: Craft brews - the more pretentious the better

Music: The Future Soon by Jonathan Coulton

Sep 13, 2016
Delight
24:18

Kate and Laura dig in a little more on what "designing for delight" really means. They argue that most things designers find delightful just end up annoying users. 

Drink Pairing: Something delightful, obvs

Music: The Future Soon by Jonathan Coulton

Aug 30, 2016
Being Flexible vs Pushing Back
30:58

It's not always clear when you should stand up for yourself against clients or stakeholders and when you should do what is asked of you, even when you think it's a bad design decision. Kate and Laura argue about where the line is and whether it's better to be flexible or to push back. 

Music: The Future Soon by Jonathan Coulton

Drink Pairing: The stiffest drink you can stand

Aug 16, 2016
UX Trends
25:15

Kate and Laura answer questions submitted by the fine UXers at Tradecraft. This week, we completely fail to tell the future of the UX. 

Music: The Future Soon by Jonathan Coulton

Drink Pairing: Vintage Champagne

Aug 02, 2016
The Best Advice We Were Never Given
23:23

In this episode, Kate and Laura talk about the advice we wish people had given us instead of making us learn things the hard way. We really don't like doing things the hard way. 

Drink Pairing: You never drink what we tell you to, anyway

Music: The Future Soon by Jonathan Coulton

Jul 19, 2016
The Best Advice We've Ever Been Given
30:41

In this episode, Kate and Laura discuss the best advice that we've ever been given about life, products, and work in general. 

Drink Pairing: Ask someone else for advice on this

Music: The Future Soon by Jonathan Coulton

Jul 05, 2016
What Is Good Design?
22:36

In this episode, Kate and Laura argue about what makes a design good and come dangerously near a few moral absolutes. 

Drink Pairing: Whatever you like best. Who are we to judge? 

Music: The Future Soon by Jonathan Coulton

Jun 14, 2016
What We Wish People Knew About Design
30:54

In this episode, Kate and Laura discuss the things that we wish people, including designers, knew about UX design. 

Drink pairing: Rum and coke

Music: The Future Soon by Jonathan Coulton

May 31, 2016
Maybe Is Not an Option
17:51

In this rapid fire episode, Kate and Laura try (and fail) to answer easy, yes or no UX questions. Maybe is not an option, nor is death. It's the antidote to "It Depends." 

Drinks: Screwdrivers

Music: The Future Soon by Jonathan Coulton

May 03, 2016
Setting Design Priorities
25:10

You can't solve every problem for every user. That means you need to learn to prioritize your design changes. In this episode, Kate and Laura talk about how we think about priorities and the really important things that you're probably forgetting to prioritize. 

Drink Pairing: The important thing is that you're drinking. 

Music: The Future Soon by Jonathan Coulton

Apr 19, 2016
Answering the Unanswerable
29:41

In this episode, Kate and Laura talk about some of the unanswerable questions they get asked all the time like "What sort of research should  do?" and "What is wrong with my product?" Then we answer them, because why the hell not? 

Drink Pairing: Absinthe

Music: The Future Soon by Jonathan Coulton

Apr 15, 2016
Getting Creatively Unblocked
21:02

In this episode, Kate and Laura discuss why it's so easy to get blocked when doing "creative" work. We also offer a few, probably unhelpful, tips about how we personally get past the blockers. Hint: it's not all booze and self loathing. 

Drink Pairing: Singapore Sling

Music: The Future Soon by Jonathan Coulton

Apr 05, 2016
On Jargon
21:21

In this episode, Kate and Laura complain about the overuse of UX-specific jargon and then totally contradict ourselves by explaining why we sometimes find it incredibly useful. Laura also complains, unsurprisingly, about the fact that we can't all agree on what certain words like "designer" mean anyway. 

Drink Pairing: Lemon Drops

Music: The Future Soon by Jonathan Coulton

Mar 22, 2016
Designing Your Design Space
28:16

In this episode, Kate and Laura talk about the different types of spaces in which design activities occur and fight about which are the best ones for which tasks. 

Drink Pairing: Scorpion Bowl (which Kate assures me is a Tiki drink and not an actual bowl of scorpions, but she is not to be trusted)

Music: The Future Soon by Jonathan Coulton

Mar 08, 2016
Just Do What You're Told
23:57

Sometimes stakeholders or clients want things that you know will be terrible for their users. In this episode, Kate and Laura discuss how to handle bad feature or design requests and argue about our responsibilities as designers. 

Drink Pairing: Dry Martinis

Music: The Future Soon by Jonathan Coulton

Feb 24, 2016
When Stakeholders Want Pixel Perfect
26:28

Sometimes stakeholders refuse to look at any deliverables that aren't pixel perfect Photoshop mocks, which causes all sorts of problems for designers. In this episode, Kate and Laura explain why this is such a terrible idea and give designers some suggestions for handling it better. 

Drink Pairing: Something Artisinal

Music: The Future Soon by Jonathan Coulton

Feb 11, 2016
It Depends
19:31

You can never get a straight answer out of a designer. In this episode, Kate and Laura explain why designers like the phrase, "It depends" so damn much and what we can do to make it slightly more useful. 

Drink Pairing: Truth Serum (or gin, whichever you have on hand)

Music: The Future Soon by Jonathan Coulton

Jan 26, 2016
Stop Arguing with Feedback
24:39

In this episode, Kate and Laura discuss how to take the feedback you asked for a little more graciously and maybe even benefit from it. Do not, in any way, think that this is a request for you to give feedback to Kate and/or Laura. Yes, we understand the irony, and no, we're not having any of it. 

Drink Pairing: Your Tears, probably

Music: The Future Soon by Jonathan Coulton

Jan 12, 2016
Stop Saying Users Don't Know What They Want
22:08

In this episode, Kate and Laura talk about the dismissive bastards who claim "users don't know what they want." In a surprising twist, they also give some decent advice about how to think about getting user feedback. 

Drink Pairing: Mimosas 

Music: The Future Soon by Jonathan Coulton

Jan 05, 2016
Your Research Character
25:20

In this episode, Kate and Laura discuss the one weird trick to doing better customer interviews. Ok, it's not really a trick, but it is weird. When conducting research, interviewers often behave very differently than they would normally, creating a sort of Research Persona or Character that helps them build rapport quickly and get participants to open up and share. 

Drink Pairing: Wassail (that's a thing, right?)

Music: The Future Soon by Jonathan Coulton

Dec 22, 2015
It's Not the Change They Hate
25:48

Users who care deeply about your product can get very angry when you make changes. Sometimes it's change aversion, and sometimes you seriously screwed something up. In this episode, Kate and Laura talk about how to tell when it's your fault that your users hate you. 

Music: The Future Soon by Jonathan Coulton

Drink Pairing: Eggnog

Dec 08, 2015
In Defense of Assholes
23:07

Just in time for Thanksgiving, a plea to consider the assholes in your life and workplace. Sometimes people who are hard to work with can be incredibly productive, useful members of teams. You can make great products with people you wouldn't necessarily invite over for a drink. In this episode, Kate and Laura talk about what really makes a coworker an asshole and how to deal with difficult people. 

I shouldn't have to say this, but the language on this one is probably not safe work unless you work with a bunch of assholes. 

Music: The Future Soon by Jonathan Coulton

Drink Pairing: Wild Turkey or anything with Pumpkin Spice

Nov 25, 2015
4 Things that Will Make You a Better UX Designer
28:57

In this episode, Kate and Laura discuss four things that will make you a better UX Designer. Learn why getting better at taking feedback and understanding business can help improve your career. Also, Laura gets shouty. Again. 

Music: The Future Soon by Jonathan Coulton

Drink Pairing: Single Malt Scotch

Oct 06, 2015
6 Things We Wish We Had Known
20:03

Kate and Laura talk about the things we wish we'd learned earlier in our careers as UX Designers. 

Music: The Future Soon by Jonathan Coulton

Drink Pairing: Brandy Alexanders 

Sep 29, 2015
The Worst Clients
30:29

In this episode, Kate and Laura talk about terrible clients (no, not by name. we're not committing career suicide just yet.) and how we can deal with them better as UX Designers. If you work with other people as a UX Designer, this one might be helpful. If you have worked directly with clients, consider this a possible trigger warning. 

Music: The Future Soon by Jonathan Coulton

Drink Pairing: The strongest thing you have in the house

Sep 24, 2015
Don't Be a UX Designer
30:26

In this episode, Kate and Laura bitch about some of the most annoying things about being a UX Designer and do everything in our power to keep you from becoming one. You'll thank us later. 

Music: The Future Soon by Jonathan Coulton

Drink Pairing: anything with bitters

Aug 13, 2015
Storytelling for Entrepreneurs
59:24

In this very special hour long episode, Kate and Laura argue about how entrepreneurs and founders can tell their stories better by applying some very basic UX design techniques (like thinking about humans and whatnot). This episode was filmed in front of a live studio audience, and we take questions for the second half of it. Yes, there is video of us drinking while filming this Podclash. No, you may not see it. 

Intro Music: The Future Soon by Jonathan Coulton

Drink Pairing: Prosecco

Aug 05, 2015
Being Human Centered Humans
24:58

UX Designers can talk a great game when it comes to empathy and being Human Centered, but how well do you walk the walk? In this podcast, Laura and Kate discuss how you can use some of those Human Centered design techniques to make yourself a better co-worker and human being. If that's what you're into. Also, Kate bitches about things that she finds annoying, to the surprise of absolutely nobody. 

Intro Music: The Future Soon by Jonathan Coulton

Drink Pairing: Fireball Whiskey

Jun 27, 2015
What is Wrong with Personas
21:41

Laura and Kate discuss the reasons that most UX personas are useless and how to fix them to make them actually worth doing. 

Intro Music: The Future Soon by Jonathan Coulton

Drink Pairing: Late Harvest Zinfandel

Jun 02, 2015
Should Designers Learn to Code?
30:07

Kate has Strong Opinions about exactly how technical other designers should be. Laura mostly just humors her. 

Intro Music: The Future Soon by Jonathan Coulton

Drink Pairing: Manhattan

May 13, 2015
The Five Things UX Designers Must Never Say
30:46

In this week's episode, Kate and Laura bitch about the stupid things people say during the design and research process and the terrible questions people ask their customers. No UXers were harmed in the making of this episode, probably because Kate was just drunk enough to not have to be restrained. 

Intro Music: The Future Soon by Jonathan Coulton, who is awesome

Drink Pairing: Woodford Reserve Bourbon

May 01, 2015
What the Hell is a Product Designer, Anyway?
27:16

In this episode of What Is Wrong with UX, Kate and Laura argue about what the term Product Designer means and whether it's just a new word for the same job we've been doing for years. 

Intro music: The Future Soon by Jonathan Coulton. 

Drink Pairing: Single Malt Scotch

Apr 18, 2015
C-FWOTs
22:50

Kate and Laura talk about C-FWOTs or Colossal Fucking Wastes of Time. What makes a design project a C-FWOT, and how can we avoid them? 

Intro music: The Future Soon by Jonathan Coulton

Drink Pairing: Absinthe

Mar 23, 2015
Is There Such a Thing As a Junior Designer?
22:49

Kate and Laura fight about what makes a designer "senior" other than just years on the job and what that means for hiring people to your design organization. 

Intro music: The Future Soon, by Jonathan Coulton

Drink Pairing: Sauvignon Blanc

Mar 23, 2015