Pink Elephant - The IT and ITIL Service Management Experts
By Pink Elephant, The ITIL Experts
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Subscribers: 39
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Episodes: 324
Description
The podcasts dedicated to leading the way in IT Management Best Practices .
| Episode | Date |
|---|---|
|
PR73 - Service Integration and Management and Multi Supplier Environments
|
Apr 20, 2018 |
|
PR72 - Knowledge And Skills - Critical Enablers For Value Generation
|
Jun 30, 2017 |
|
PR71 - Using Kanban for ITSM and Operations
|
Dec 08, 2016 |
|
PR70 - Release Management And DevOps Teams
|
Jul 28, 2016 |
|
PR69 - Using Lean Kaizen Improvement Across The Enterprise
|
May 25, 2016 |
|
PR68 - DevOps. Release Aviation Best Practices
|
Apr 27, 2016 |
|
PR67 - The Lean IT Field Guide
|
Mar 23, 2016 |
|
PR66 - To Change Is Human But Never Easy
|
Feb 08, 2016 |
|
PR65- Enabling Strategic Engagement With BRM
|
Nov 05, 2015 |
|
PR64 - Enterprise IT Governance - MIA
|
Jun 15, 2015 |
|
PR63 - Using Lean Visual Management for ITSM
|
Apr 09, 2015 |
|
PR62 - Pink Elephant: How Does IT Get Its Money
|
Mar 05, 2015 |
|
PR61 - Optimizing Process Speed Through Value stream Mapping
|
Jan 16, 2015 |
|
PR60 - The 3 Architectures of A Service Based Organization
|
Sep 09, 2014 |
|
PR59 - LeanIT Gaining Sr. Leadership Buy in
|
Jul 14, 2014 |
|
PR58 - The IT Factory – Craft or Utility
|
Jun 23, 2014 |
|
PR57 - The Power Of Simulations For Experiential Learning
|
May 20, 2014 |
|
PR56 - IT Asset Management
|
Apr 25, 2014 |
|
PR55 - Pink14 Live Show
|
Mar 03, 2014 |
|
PR54 - It's A Connected World And So Are You
|
Feb 11, 2014 |
|
PR53 - Top Shows of 2013
|
Feb 05, 2014 |
|
PR51 - Geeking Out On CMDB Object Models
|
Nov 25, 2013 |
|
PR52 - DevOps and ITSM
|
Nov 25, 2013 |
|
PR49 - Effective IT Governance with COBIT 5
|
Oct 30, 2013 |
|
PR50 - The Ins and Outs of Process Assessments
|
Oct 30, 2013 |
|
PR48 - ITSM Roadmap Planning
|
Sep 25, 2013 |
|
PR46 - Reversy! Maturity Levels For Big Data
|
Aug 23, 2013 |
|
PR47 - Basic Building Blocks For Service Desk
|
Aug 23, 2013 |
|
PR45 - Service Based Costing
|
Jul 25, 2013 |
|
PR44 - Standard Process VS Case Management
|
Jun 27, 2013 |
|
PR42 - Becoming A Change Agent
|
Jun 11, 2013 |
|
PR43 - Major Incident and Root Cause Analysis
|
Jun 11, 2013 |
|
PR41 - The Evolution and Children of Service Level Management
|
May 01, 2013 |
|
PR40 - Using Agile SCRUM For ITSM Projects
|
Mar 05, 2013 |
|
PR39 - Service Orchestration
|
Feb 27, 2013 |
|
PR38 - Pink13 Show Preview
|
Jan 29, 2013 |
|
PR37 - Managing Trains through Tunnels
|
Jan 25, 2013 |
|
PR35 - Customer Self Service
|
Dec 14, 2012 |
|
PR36 -PR Radio 2012 Top Shows Review
|
Dec 14, 2012 |
|
PR34 - Online Learning and Emerging Trends
|
Nov 22, 2012 |
|
PR33 - ITSM Is Just BSM with IT Examples
|
Nov 01, 2012 |
|
PR32 - Project and Change Management Integration
|
Sep 28, 2012 |
|
PR31 - Experiential Learning and Simulations
|
Sep 26, 2012 |
|
PR30 - Global Process
|
Aug 27, 2012 |
|
PR29 - Justifying Service and Process Improvement
|
Jul 16, 2012 |
|
PR28 - The Role of The Service Owner
|
Jul 06, 2012 |
|
PR27 - Dealing with Rogue Support Agents
|
Jun 18, 2012 |
|
PR26 - Distributed Service Desk Strategies
|
May 21, 2012 |
|
PR25 - Communication and Education Planning
|
Apr 30, 2012 |
|
PR24 - Problem and Availability Management The Conjoined Twins
|
Apr 05, 2012 |
|
PR23 - Demand Channels
|
Mar 19, 2012 |
|
PR22 - The Service Management Office 2.0 (Live From Pink12)
|
Mar 05, 2012 |
|
PR21 - Culture and ITSM Transformation Projects
|
Feb 06, 2012 |
|
PR20 - Deploying vs Documenting Processes
|
Jan 23, 2012 |
|
PR19 - The Strategic Role Of An IT Operating Model
|
Dec 29, 2011 |
|
PR18 - TOC, LEAN and Six Sigma The Three CSI Sisters
|
Dec 13, 2011 |
|
PR17 - Technology vs Service Management
|
Nov 22, 2011 |
|
PR16 - Request Fulfillment
|
Nov 01, 2011 |
|
PR15 - Business Relationship Management
|
Oct 20, 2011 |
|
PR13 - Portfolio Management
|
Sep 14, 2011 |
|
PR14 - Supplier Management
|
Sep 14, 2011 |
|
PR12 - Demand Management
|
Aug 15, 2011 |
|
PR10 - Continuity
|
Jul 08, 2011 |
|
PR11 - Availability
|
Jul 08, 2011 |
|
PR9 - Event Management
|
Apr 29, 2011 |
|
PR8 - Financial Management
|
Apr 05, 2011 |
|
PR7 - Service Catalog
|
Mar 25, 2011 |
|
PR6 - ISO 20000 Update with Jack Probst
|
Mar 07, 2011 |
|
PR5 – Release and Deployment Management
|
Feb 21, 2011 |
|
PR4 - Change Management
|
Feb 18, 2011 |
|
PR3 - Service Level Management and SLAs
|
Feb 07, 2011 |
|
PR2 - The Problem With Problem Management
|
Jan 25, 2011 |
|
PR1 - 2011 Conference Preview
|
Jan 14, 2011 |
|
Mapping IT Services
|
Apr 25, 2008 |
|
The Key To Transitioning Process Improvement From Project to Production, Part 5
|
Apr 18, 2008 |
|
Bonus: Pink Elephant Conference 2008 – Chad Pregracke
|
Apr 18, 2008 |
|
The Key To Transitioning Process Improvement From Project to Production, Part 4
|
Apr 11, 2008 |
|
The Key To Transitioning Process Improvement From Project to Production, Part 3
|
Apr 04, 2008 |
|
The Key To Transitioning Process Improvement From Project to Production, Part 2
|
Mar 28, 2008 |
|
The Key To Transitioning Process Improvement From Project to Production, Part 1
|
Mar 14, 2008 |
|
To OLA Or Not To OLA, Part 5
|
Mar 07, 2008 |
|
To OLA Or Not To OLA, Part 4
|
Feb 29, 2008 |
|
To OLA Or Not To OLA, Part 3
|
Feb 22, 2008 |
|
To OLA Or Not To OLA, Part 2
|
Feb 15, 2008 |
|
To OLA Or Not To OLA, Part 1
|
Feb 08, 2008 |
|
Taking ITIL Processes Beyond A Level of Control, Part 5
|
Jan 25, 2008 |
|
Taking ITIL Processes Beyond A Level of Control, Part 4
|
Jan 18, 2008 |
|
Taking ITIL Processes Beyond A Level of Control, Part 3
|
Jan 11, 2008 |
|
Taking ITIL Processes Beyond A Level of Control, Part 2
|
Jan 04, 2008 |
|
Taking ITIL Processes Beyond A Level of Control, Part 1
|
Dec 21, 2007 |
|
The Dynamic Duo of Customer Service, Part 6
|
Dec 14, 2007 |
|
The Dynamic Duo of Customer Service, Part 5
|
Dec 07, 2007 |
|
The Dynamic Duo of Customer Service, Part 4
|
Nov 30, 2007 |
|
The Dynamic Duo of Customer Service, Part 3
|
Nov 23, 2007 |
|
The Dynamic Duo of Customer Service, Part 2
|
Nov 16, 2007 |
|
The Dynamic Duo of Customer Service, Part 1
|
Nov 02, 2007 |
|
ATLAS Configuration Management Demonstration
|
Oct 26, 2007 |
|
ATLAS Change Management Demonstration
|
Oct 19, 2007 |
|
Who's On Your CAB
|
Oct 12, 2007 |
|
The ITIL V3 Executive Overview
|
Oct 05, 2007 |
|
The Role of the Service Desk in the 21st Century, Part 7 of 7
|
Sep 28, 2007 |
|
The Role of the Service Desk in the 21st Century, Part 6 of 7
|
Sep 21, 2007 |
|
The Role of the Service Desk in the 21st Century, Part 5 of 7
|
Sep 14, 2007 |
|
The Role of the Service Desk in the 21st Century, Part 4 of 7
|
Sep 07, 2007 |
|
The Role of the Service Desk in the 21st Century, Part 3 of 7
|
Aug 31, 2007 |
|
The Role of the Service Desk in the 21st Century, Part 2 of 7
|
Aug 24, 2007 |
|
The Role of the Service Desk in the 21st Century, Part 1 of 7
|
Aug 17, 2007 |
|
Can You Legislate Availability? Part 6
|
Aug 10, 2007 |
|
Can You Legislate Availability? Part 5
|
Aug 03, 2007 |
|
Can You Legislate Availability? Part 4
|
Jul 27, 2007 |
|
Can You Legislate Availability? Part 3
|
Jul 20, 2007 |
|
Can You Legislate Availability? Part 2
|
Jul 13, 2007 |
|
Can You Legislate Availability? Part 1
|
Jul 06, 2007 |
|
Determining Staffing Levels at the Service Desk
|
Jun 29, 2007 |
|
An Introduction to COBIT Part 4 of 4
|
Jun 22, 2007 |
|
An Introduction to COBIT Part 3 of 4
|
Jun 15, 2007 |
|
An Introduction to COBIT Part 2 of 4
|
Jun 08, 2007 |
|
An Introduction to COBIT Part 1 of 4
|
Jun 01, 2007 |
|
ITIL in a Heartbeat: An Introduction to ITIL Part 4 of 4
|
May 25, 2007 |
|
ITIL in a Heartbeat: An Introduction to ITIL Part 3 of 4
|
May 18, 2007 |
|
ITIL in a Heartbeat: An Introduction to ITIL Part 2 of 4
|
May 11, 2007 |
|
ITIL in a Heartbeat: An Introduction to ITIL Part 1 of 4
|
May 04, 2007 |
|
Top 5 Tips for Leading Process Implementation Projects
|
Apr 27, 2007 |
|
IT Governance Unraveled Part 6 of 6
|
Apr 20, 2007 |
|
IT Governance Unraveled Part 5 of 6
|
Apr 13, 2007 |
|
IT Governance Unraveled Part 4 of 6
|
Apr 06, 2007 |
|
ITIL V3 - The Past and The Future
|
Mar 30, 2007 |
|
IT Governance Unraveled Part 3 of 6
|
Mar 23, 2007 |
|
IT Governance Unraveled Part 2 of 6
|
Mar 16, 2007 |
|
IT Governance Unraveled Part 1of 6
|
Mar 09, 2007 |
|
ITIL Version 3
|
Mar 02, 2007 |
|
ITSM07 Conference Wrap-Up
|
Mar 02, 2007 |
|
Pink Elephant - A Global Registered Education Provider For The Project Management Institute
|
Feb 16, 2007 |
|
Three Underlying Themes Of Service Level Management (SLM)
|
Feb 09, 2007 |
|
Building A Business Case For ITIL Implementation
|
Feb 02, 2007 |
|
The Benefits Of Problem Management
|
Feb 02, 2007 |
|
IT Service Continuity Planning
|
Jan 26, 2007 |
|
Employee Compliance: A Key Factor To ITIL Process Success
|
Jan 19, 2007 |
|
Preview Of The New Service Catalog Book
|
Jan 19, 2007 |
|
Pink Elephant's 11th Annual Conference Preview #3
|
Jan 19, 2007 |
|
The Kotter Workshop: All I Needed to Know About Leading Change
|
Jan 12, 2007 |
|
Understanding The Release Policy
|
Jan 05, 2007 |
|
Security Managment
|
Dec 22, 2006 |
|
Performance Management: Tying The Service Desk To The ITIL Framework
|
Dec 15, 2006 |
|
Capacity Management
|
Dec 08, 2006 |
|
Announcing Two New Practical Workshops On Developing The CMDB And The Service Catalog
|
Dec 01, 2006 |
|
Process Simulations
|
Nov 24, 2006 |
|
Implementing Problem Management
|
Nov 17, 2006 |
|
Understanding Change Models
|
Nov 10, 2006 |
|
ITIL Awards
|
Nov 03, 2006 |
|
Pink Blogs
|
Nov 03, 2006 |
|
Pink Elephant's 11th Annual Conference Update
|
Oct 27, 2006 |
|
Knowledge Management
|
Oct 20, 2006 |
|
The Practicality Of Prioritization
|
Oct 06, 2006 |
|
Change & Release Implementation Reviews
|
Sep 29, 2006 |
|
Pink Elephant's 11th Annual Conference Preview
|
Sep 22, 2006 |
|
The ITIL® Communication Plan
|
Sep 15, 2006 |
|
The Role Of The Process Owner - The Key To Process Success
|
Sep 08, 2006 |
|
Mountains, Molehills And Dead Buffaloes
|
Sep 01, 2006 |
|
Developing A Balance View Of Measurement
|
Aug 25, 2006 |
|
Pink Elephant: Everything You've Always Wanted To Know, But Were Afraid To Ask!
|
Aug 18, 2006 |
|
First Call Resolution The All Time Bogus Metric
|
Aug 18, 2006 |