Service Drive Revolution with Chris Collins
By Business Outlaws Network
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Episodes: 100
Description
Got a question for the show? Call us at 1-833-3-ASK-SDR!
Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution. All from the automotive industries #1 go-to guy for Fixed Operations; Chris Collins. Listen, and enjoy!
| Episode | Date |
|---|---|
|
Q & A | Making Service Contracts Easy
|
Apr 26, 2024 |
|
How to Build a Top Dog Service Team in Your Dealership | SDR #290
|
Apr 22, 2024 |
|
Q & A | Drive By Rewind: Unwritten Rules Service Advisors Need to Know!
|
Apr 19, 2024 |
|
Unreasonable Hospitality with Will Guidara | SDR #289
|
Apr 15, 2024 |
|
Q & A | From The Express Service Advisor To The Main Shop
|
Apr 12, 2024 |
|
Be a Teacher, Not a Preacher: The Key to Effective Service Manager Training | SDR #288
|
Apr 08, 2024 |
|
Q & A | How Parts Managers Can Drive Service Sales and Boost Profits
|
Apr 05, 2024 |
|
How to Eliminate Comebacks: The Silent Killer in Your Service Department | SDR #287
|
Apr 01, 2024 |
|
Q & A | Overcoming Negativity from Staff After a Dealership Acquisition
|
Mar 29, 2024 |
|
Is Technology Hurting Your Service Department Communication? | SDR #286
|
Mar 25, 2024 |
|
Q & A | Advisor Pressured into Warranty Fraud: What Should They Do?
|
Mar 22, 2024 |
|
Are Video Inspections KILLING Your Service Sales? | SDR #285
|
Mar 18, 2024 |
|
Q & A | Are You Losing Customers Over Pricing?
|
Mar 15, 2024 |
|
Eliminating Negative Advisor Attitudes | SDR #284
|
Mar 11, 2024 |
|
Q & A | How to Set Customer Expectations for Service Delays
|
Mar 08, 2024 |
|
What To Do When Your Service Manager Isn't Cutting It | SDR #283
|
Mar 04, 2024 |
|
Q & A | Training Service Staff Without Sacrificing Output
|
Mar 01, 2024 |
|
How To Maximize Your Mobile Service | SDR #282
|
Feb 26, 2024 |
|
Q & A | First Day Tips for New Auto Shop Employees
|
Feb 23, 2024 |
|
The Raw Truth Your Leadership Training Isn’t Telling You | SDR #281
|
Feb 19, 2024 |
|
Q & A | No Upsells? How Express Lubes Leave Money on the Table
|
Feb 16, 2024 |
|
9 Mistakes Service Advisors Make | SDR #280
|
Feb 12, 2024 |
|
Q & A | Clever New Service Marketing Ideas You Must Steal
|
Feb 09, 2024 |
|
How to SMASH Customer Objections in Auto Service | SDR #279
|
Feb 05, 2024 |
|
Q & A | The Best Power Sport Pay Plan Strategies
|
Feb 02, 2024 |
|
Is Repair Order Count Growth Killing or Saving Your Service Department? | SDR #278
|
Jan 29, 2024 |
|
Q & A | Private vs Public Dealerships: Which Offers Better Careers?
|
Jan 26, 2024 |
|
3 Surprising Secrets to Keeping Your Best Technicians Long Term | SDR #277
|
Jan 22, 2024 |
|
Q & A | Advice For New Service Managers Stepping Into Chaos
|
Jan 19, 2024 |
|
What Your Shop is Secretly Saying About You | SDR #276
|
Jan 15, 2024 |
|
Q & A | 90 Day Action Plan for New Service Managers
|
Jan 12, 2024 |
|
5 Ways to Fix High Unapplied Labor in Any Shop | SDR #275
|
Jan 08, 2024 |
|
Q & A | Tips for Retaining Automotive Service Technicians and Preventing Turnover
|
Jan 05, 2024 |
|
Bold 2024 Auto Industry and Economic Predictions | SDR #274
|
Jan 01, 2024 |
|
Q & A | Tips for Becoming a Dealership's Next Service Director
|
Dec 29, 2023 |
|
Top 5 Mistakes Even Great Service Managers Make Early On | SDR #273
|
Dec 25, 2023 |
|
Q & A | Defining Shop Foreman Duties
|
Dec 22, 2023 |
|
How to Increase Revenue in Cold Months | SDR #272
|
Dec 18, 2023 |
|
Q & A | Pricing Your Auto Repair Shop's Value
|
Dec 15, 2023 |
|
2023 Service Coaching Truths Reviving Dealers' Bottom Lines | SDR #271
|
Dec 11, 2023 |
|
Q & A | Guidance to Level Up into a Service Manager Role
|
Dec 08, 2023 |
|
Assessing 2023 with High Expectations of Ourselves | SDR #270
|
Dec 04, 2023 |
|
The 90-Day Plan to Train Standout Service Advisors
|
Dec 01, 2023 |
|
Can Parts & Service Collaborate? Ideas to End the Department Rivalry | SDR #269
|
Nov 27, 2023 |
|
Service Advisor Stuck With Too Many Appointments? Here’s What To Do | Q & A
|
Nov 24, 2023 |
|
5 No-Brainer Ways to Keep Your Best Technicians Happy | SDR #268
|
Nov 20, 2023 |
|
Becoming a Rockstar Internal Service Advisor
|
Nov 17, 2023 |
|
Keeping Your Service Advisors Engaged, Motivated, and Driven to Succeed | SDR #267
|
Nov 13, 2023 |
|
Tips for Selling More Alignments
|
Nov 10, 2023 |
|
How To Be A Top Performing Technician | SDR #266
|
Nov 06, 2023 |
|
Authorization vs Diagnosis -Which is Better?
|
Nov 03, 2023 |
|
6 Game-Changing Traits of the Highest-Performing Service Advisors | SDR #265
|
Oct 30, 2023 |
|
Expert Tips for Bridging the Tech & Service Advisor Communication Gap
|
Oct 27, 2023 |
|
Smart Ways to Overcome Parts Shortages | SDR #264
|
Oct 23, 2023 |
|
How to Handle Rogue Employees in the Auto Dealership
|
Oct 20, 2023 |
|
Secrets of The Irreplaceable Service Manager | SDR #263
|
Oct 16, 2023 |
|
Leading Your Technicians To Success
|
Oct 13, 2023 |
|
The Role Of The Shop Foreman | SDR #262
|
Oct 09, 2023 |
|
How To Deal With An Aggressive Service Director
|
Oct 06, 2023 |
|
Why Your CSI Sucks | SDR #261
|
Oct 02, 2023 |
|
Strong Service Advisor Metrics
|
Sep 29, 2023 |
|
Automotive Recruitment Strategies for 2023 w/ Steve Johnson | SDR #260
|
Sep 25, 2023 |
|
Never Turn Away Walk-Ins
|
Sep 22, 2023 |
|
Should Your Service Drive Be Open On Sundays? | SDR #259
|
Sep 18, 2023 |
|
Negotiating Salary, Appt. Scheduling, Updating Customers
|
Sep 15, 2023 |
|
How to Run a Profitable Detail Dept | SDR #258
|
Sep 11, 2023 |
|
Tracking the Quote Through to the Sale
|
Sep 08, 2023 |
|
90% of Performance is Mental w/ Zach Sorensen | SDR #257
|
Sep 04, 2023 |
|
How to Reduce Chaos in the Drive
|
Sep 01, 2023 |
|
New LIVE Training for Service Managers | SDR #256
|
Aug 28, 2023 |
|
Dealing With Anxiety As A Service Advisor
|
Aug 25, 2023 |
|
Service Dept. Biggest Missed Profit Opportunities | SDR #255
|
Aug 21, 2023 |
|
Increasing Productivity & Professionalism in the Drive
|
Aug 18, 2023 |
|
How to Get Your Service Dept. In Shape | SDR #254
|
Aug 14, 2023 |
|
How to Fairly Dispatch Work Between Hungry Techs
|
Aug 11, 2023 |
|
Red Flags: How To Spot a Poorly-Run Dealership | SDR #253
|
Aug 07, 2023 |
|
What About Customer-Supplied Parts?
|
Aug 04, 2023 |
|
Why You Should Move Your Best Salesperson to Service | SDR #252
|
Jul 31, 2023 |
|
My Techs Don't Want to Work Saturdays
|
Jul 28, 2023 |
|
How Do You Pay Techs On Warranty Work? | SDR #251
|
Jul 24, 2023 |
|
Setting Up Acquisition For Service Customers
|
Jul 21, 2023 |
|
How to Design a Winning Service Advisor Pay Plan | SDR #250
|
Jul 17, 2023 |
|
Top-Performing Games For Technicians
|
Jul 14, 2023 |
|
How To Reduce Employee Turnover & Increase Engagement | SDR #249
|
Jul 10, 2023 |
|
My Service Manager Keeps Undermining Advisors
|
Jul 07, 2023 |
|
Car Business Divorce Rate: How to Have A Successful Marriage in the Car Business | SDR #248
|
Jul 03, 2023 |
|
Holding Your Staff Accountable
|
Jun 30, 2023 |
|
How To Stay On Top When Business Is Booming | SDR #247
|
Jun 26, 2023 |
|
Working With Family At A Car Dealership
|
Jun 23, 2023 |
|
Effective Communication With Your Technician As A Service Advisor | SDR #246
|
Jun 19, 2023 |
|
How To Move Up From Foreman To Manager
|
Jun 16, 2023 |
|
How To Manage a Slow Month | SDR #245
|
Jun 12, 2023 |
|
Decreasing Apathy In The Service Drive
|
Jun 09, 2023 |
|
Why Service Managers Make the Best General Managers | SDR #244
|
Jun 05, 2023 |
|
Getting Promoted From Service Manager To General Manager
|
Jun 02, 2023 |
|
Tips To Become A Great Service Manager | SDR #243
|
May 29, 2023 |
|
Ensuring Success As A New Service Manager
|
May 26, 2023 |
|
How To Get More Customers This Summer | SDR #242
|
May 22, 2023 |
|
What Are The Key Features Of A Perfect Service Department?
|
May 19, 2023 |
|
10 Reasons Why Your Customers Leave | SDR #241
|
May 15, 2023 |