Service Drive Revolution with Chris Collins
By Business Outlaws Network
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Episodes: 100
Description
Got a question for the show? Call us at 1-833-3-ASK-SDR!
Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution. All from the automotive industries #1 go-to guy for Fixed Operations; Chris Collins. Listen, and enjoy!
| Episode | Date |
|---|---|
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SDR # 316 Auto Industry High Performers vs. Low Performers
|
May 12, 2025 |
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SDR #315 With Automotive Expert Glenn Lundy!
|
Apr 14, 2025 |
|
SDR #314 With Emmy-Winning Sportscaster Jim Kozimor
|
Apr 07, 2025 |
|
SDR #313 with Grammy-Nominated Producer Scott Erickson
|
Mar 31, 2025 |
|
The Correct Way To Present A Diagnostic Fee To Your Customers
|
Nov 25, 2024 |
|
Channel Update: Service Drive Revolution
|
Nov 20, 2024 |
|
9 Reasons Why Service Managers Fail
|
Nov 18, 2024 |
|
Service and Parts Benchmarks for Profitability | SDR #312
|
Nov 11, 2024 |
|
How Great CSI Can Be So Easy | SDR #311
|
Nov 04, 2024 |
|
A Behind-The Scenes Look At Top Dog 2024 | SDR #310
|
Oct 28, 2024 |
|
The Dealership Business Model Part 3 | SDR #309
|
Oct 21, 2024 |
|
The Dealership Business Model Part 2 | SDR #308
|
Oct 14, 2024 |
|
Q & A | How to Teach an Old Advisor New Tricks
|
Oct 11, 2024 |
|
The Dealership Business Model Part 1 | SDR #307
|
Oct 07, 2024 |
|
Q & A | Should Your Service Department Have a Dispatcher or Shop Foreman?
|
Oct 04, 2024 |
|
Top Dog 2024 Speaker Will Guidara | SDR #306
|
Sep 30, 2024 |
|
Q & A | Hiring Technicians for the Peak Season
|
Sep 27, 2024 |
|
Top Dog 2024 Preview with BBQ Grandmaster Harry Soo | SDR #305
|
Sep 23, 2024 |
|
Q & A | The Best Strategy To Follow Up With Declined Work In Your Service Department
|
Sep 20, 2024 |
|
What's Your Dealership Worth? | SDR #304
|
Sep 16, 2024 |
|
Q & A | Automated Phones vs Humans
|
Sep 13, 2024 |
|
How a Service Department Becomes Profitable | SDR #303
|
Sep 09, 2024 |
|
Q & A | Insurance Adjuster to Service Advisor: Career Switch Insights
|
Sep 06, 2024 |
|
Dealership Pretax Profit Down 33% | SDR #302
|
Sep 02, 2024 |
|
Q & A | Credit Card Fees in the Service Drive
|
Aug 30, 2024 |
|
Are You Ready for 14 Year Old Cars? | SDR #301
|
Aug 26, 2024 |
|
Q & A | Better Way for Service Managers to Price Internal/Captive Labor
|
Aug 23, 2024 |
|
Dealership Economic Hurricane Survival Plan | SDR #300
|
Aug 19, 2024 |
|
Q & A | Service Advisor Customer Communication
|
Aug 16, 2024 |
|
Lessons for Service Advisors from McDonald's | SDR #299
|
Aug 12, 2024 |
|
Q & A | Service Advisor Pro Tip: Turn Brand Complaints into Customer Loyalty | Fixed Ops
|
Aug 09, 2024 |
|
Why Are Service Managers In A Broken System? | SDR #298
|
Aug 05, 2024 |
|
Q & A | The Hidden Differences Between a Service Advisor and Collision Estimator
|
Aug 02, 2024 |
|
Service Department Culture vs Chaos | SDR #297
|
Jul 29, 2024 |
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Q & A | Mastering Service Advisor Communication
|
Jul 26, 2024 |
|
How Will AI Affect Your Service Department? | SDR #296
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Jul 22, 2024 |
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Q & A | Should Dealers Give Employee Discounts?
|
Jul 19, 2024 |
|
New Service Manager? Avoid These Pitfalls and Drive Success | SDR #295
|
Jul 15, 2024 |
|
Q & A | Should You Charge for Unverified Diagnoses?
|
Jul 12, 2024 |
|
Revolutionize Your Service Drive: 5 Proven Selling Techniques for Advisors | SDR #294
|
Jul 08, 2024 |
|
Q & A | How To Handle Body Shop Warranty Claims
|
Jul 05, 2024 |
|
5 Critical Mistakes Dealers Make: Is Your Service Department at Risk? | SDR #293
|
Jul 01, 2024 |
|
Q & A | Can You Be a Service Advisor Without Car Knowledge?
|
Jun 28, 2024 |
|
Hiring Crisis! Why Dealerships Can't Find Advisors | SDR #292
|
Jun 24, 2024 |
|
Service Drive Revolution Announcement
|
May 06, 2024 |
|
The Secret to Exceptional Customer Communication in the Service Drive | SDR #291
|
Apr 29, 2024 |
|
Q & A | Making Service Contracts Easy
|
Apr 26, 2024 |
|
How to Build a Top Dog Service Team in Your Dealership | SDR #290
|
Apr 22, 2024 |
|
Q & A | Drive By Rewind: Unwritten Rules Service Advisors Need to Know!
|
Apr 19, 2024 |
|
Unreasonable Hospitality with Will Guidara | SDR #289
|
Apr 15, 2024 |
|
Q & A | From The Express Service Advisor To The Main Shop
|
Apr 12, 2024 |
|
Be a Teacher, Not a Preacher: The Key to Effective Service Manager Training | SDR #288
|
Apr 08, 2024 |
|
Q & A | How Parts Managers Can Drive Service Sales and Boost Profits
|
Apr 05, 2024 |
|
How to Eliminate Comebacks: The Silent Killer in Your Service Department | SDR #287
|
Apr 01, 2024 |
|
Q & A | Overcoming Negativity from Staff After a Dealership Acquisition
|
Mar 29, 2024 |
|
Is Technology Hurting Your Service Department Communication? | SDR #286
|
Mar 25, 2024 |
|
Q & A | Advisor Pressured into Warranty Fraud: What Should They Do?
|
Mar 22, 2024 |
|
Are Video Inspections KILLING Your Service Sales? | SDR #285
|
Mar 18, 2024 |
|
Q & A | Are You Losing Customers Over Pricing?
|
Mar 15, 2024 |
|
Eliminating Negative Advisor Attitudes | SDR #284
|
Mar 11, 2024 |
|
Q & A | How to Set Customer Expectations for Service Delays
|
Mar 08, 2024 |
|
What To Do When Your Service Manager Isn't Cutting It | SDR #283
|
Mar 04, 2024 |
|
Q & A | Training Service Staff Without Sacrificing Output
|
Mar 01, 2024 |
|
How To Maximize Your Mobile Service | SDR #282
|
Feb 26, 2024 |
|
Q & A | First Day Tips for New Auto Shop Employees
|
Feb 23, 2024 |
|
The Raw Truth Your Leadership Training Isn’t Telling You | SDR #281
|
Feb 19, 2024 |
|
Q & A | No Upsells? How Express Lubes Leave Money on the Table
|
Feb 16, 2024 |
|
9 Mistakes Service Advisors Make | SDR #280
|
Feb 12, 2024 |
|
Q & A | Clever New Service Marketing Ideas You Must Steal
|
Feb 09, 2024 |
|
How to SMASH Customer Objections in Auto Service | SDR #279
|
Feb 05, 2024 |
|
Q & A | The Best Power Sport Pay Plan Strategies
|
Feb 02, 2024 |
|
Is Repair Order Count Growth Killing or Saving Your Service Department? | SDR #278
|
Jan 29, 2024 |
|
Q & A | Private vs Public Dealerships: Which Offers Better Careers?
|
Jan 26, 2024 |
|
3 Surprising Secrets to Keeping Your Best Technicians Long Term | SDR #277
|
Jan 22, 2024 |
|
Q & A | Advice For New Service Managers Stepping Into Chaos
|
Jan 19, 2024 |
|
What Your Shop is Secretly Saying About You | SDR #276
|
Jan 15, 2024 |
|
Q & A | 90 Day Action Plan for New Service Managers
|
Jan 12, 2024 |
|
5 Ways to Fix High Unapplied Labor in Any Shop | SDR #275
|
Jan 08, 2024 |
|
Q & A | Tips for Retaining Automotive Service Technicians and Preventing Turnover
|
Jan 05, 2024 |
|
Bold 2024 Auto Industry and Economic Predictions | SDR #274
|
Jan 01, 2024 |
|
Q & A | Tips for Becoming a Dealership's Next Service Director
|
Dec 29, 2023 |
|
Top 5 Mistakes Even Great Service Managers Make Early On | SDR #273
|
Dec 25, 2023 |
|
Q & A | Defining Shop Foreman Duties
|
Dec 22, 2023 |
|
How to Increase Revenue in Cold Months | SDR #272
|
Dec 18, 2023 |
|
Q & A | Pricing Your Auto Repair Shop's Value
|
Dec 15, 2023 |
|
2023 Service Coaching Truths Reviving Dealers' Bottom Lines | SDR #271
|
Dec 11, 2023 |
|
Q & A | Guidance to Level Up into a Service Manager Role
|
Dec 08, 2023 |
|
Assessing 2023 with High Expectations of Ourselves | SDR #270
|
Dec 04, 2023 |
|
The 90-Day Plan to Train Standout Service Advisors
|
Dec 01, 2023 |
|
Can Parts & Service Collaborate? Ideas to End the Department Rivalry | SDR #269
|
Nov 27, 2023 |
|
Service Advisor Stuck With Too Many Appointments? Here’s What To Do | Q & A
|
Nov 24, 2023 |
|
5 No-Brainer Ways to Keep Your Best Technicians Happy | SDR #268
|
Nov 20, 2023 |
|
Becoming a Rockstar Internal Service Advisor
|
Nov 17, 2023 |
|
Keeping Your Service Advisors Engaged, Motivated, and Driven to Succeed | SDR #267
|
Nov 13, 2023 |
|
Tips for Selling More Alignments
|
Nov 10, 2023 |
|
How To Be A Top Performing Technician | SDR #266
|
Nov 06, 2023 |
|
Authorization vs Diagnosis -Which is Better?
|
Nov 03, 2023 |
|
6 Game-Changing Traits of the Highest-Performing Service Advisors | SDR #265
|
Oct 30, 2023 |
|
Expert Tips for Bridging the Tech & Service Advisor Communication Gap
|
Oct 27, 2023 |
|
Smart Ways to Overcome Parts Shortages | SDR #264
|
Oct 23, 2023 |