Service Drive Revolution with Chris Collins
By Business Outlaws Network
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Episodes: 100
Description
Got a question for the show? Call us at 1-833-3-ASK-SDR!
Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution. All from the automotive industries #1 go-to guy for Fixed Operations; Chris Collins. Listen, and enjoy!
| Episode | Date |
|---|---|
|
SDR #351: The $50,000 Menu - Tips To Explode Your Service Drive Profits
|
Mar 23, 2026 |
|
SDR #350: 5 Dumb Things Service Advisors Say After a "No" (Stop Doing This!)
|
Mar 16, 2026 |
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SDR #349: 7 Traits of Top-Performing Service Advisors
|
Mar 09, 2026 |
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SDR #348: What I Look For When Hiring A Service Performance Coach
|
Mar 02, 2026 |
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SDR #347: Top 9 Reasons Service Managers Fail (And How to Avoid Them)
|
Feb 23, 2026 |
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SDR #346: Most Shop Foremen Are Doing This Wrong (And It's Costing You Production)
|
Feb 16, 2026 |
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SDR #345: Increase Your NPS Score!
|
Feb 09, 2026 |
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SDR #344: Chris Collins Answers: Why Your Fixed Ops System Is Failing
|
Feb 02, 2026 |
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SDR #343: Handling Difficult Customers in Fixed Ops the Right Way
|
Jan 26, 2026 |
|
SDR #342: Stop Blaming Communication: The System Is What's Broken
|
Jan 19, 2026 |
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SDR #341: The Fixed Ops Leadership Mistakes Killing Service Department Profit
|
Jan 12, 2026 |
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SDR #340: Your Fixed Ops Questions Answered: Scheduling, Walk-Arounds & Diagnostics
|
Jan 05, 2026 |
|
SDR #339: Why Top Leaders Set Goals Differently (Lessons from Taylor Swift)
|
Dec 29, 2025 |
|
SDR #338: Why Unapplied Labor Was Made By The Devil
|
Dec 22, 2025 |
|
SDR #337: Low Hanging Fruit For Quick Fixed Ops Profits!
|
Dec 15, 2025 |
|
SDR #336: Why Service Department Goals Fail!
|
Dec 08, 2025 |
|
SDR #335: The Biggest Problem in Auto Dealerships No One Wants to Fix
|
Dec 01, 2025 |
|
SDR #334: TOXIC SHOP CULTURE FIX: How to Reset Your Dealership & Win Back Your Technicians
|
Nov 17, 2025 |
|
SDR #333: Your Fixed Ops Questions Answered: Surviving Bad Bosses, Broken Systems & Service Drive Problems
|
Nov 10, 2025 |
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SDR #332: Top Dog 2025 Roundtable: Fixed Ops Leadership Lessons from the Service Drive
|
Nov 03, 2025 |
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SDR #331: Service Department Culture Mistakes: What's Destroying Your Fixed Ops Team (and How to Fix It)
|
Oct 28, 2025 |
|
SDR #330: Top 7 Service Advisor Pay Plan Failures
|
Oct 21, 2025 |
|
SDR #329: The Moneyball Secret Every Service Manager Needs to Know
|
Oct 13, 2025 |
|
SDR #328: How Great Leaders Keep Technicians and Advisors from Quitting
|
Oct 08, 2025 |
|
SDR #327: Are You Paying Your Techs Enough?
|
Oct 08, 2025 |
|
SDR #326: 7 Steps to Go from Service Manager to General Manager
|
Sep 22, 2025 |
|
SDR #325: Are YOU Ruining Your New Service Advisors?
|
Sep 15, 2025 |
|
SDR #324: What To Do When Customers Say, "NO!"
|
Sep 08, 2025 |
|
SDR #323: What Canada Does Better Than the U.S. (And It's NOT Poutine)
|
Sep 01, 2025 |
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SDR #322: How Service Managers Get Fired
|
Aug 21, 2025 |
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SDR #321: Benchmarks For Net-To-Gross, Hours Per RO & Ford Recalls
|
Aug 21, 2025 |
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SDR #320: From Quick Lube Tech to Master Tech: The Blueprint for Fixed Ops Success
|
Aug 21, 2025 |
|
SDR #319: From Parts Manager To GM - Dave's Incredible Rise Through The World Of Fixed Ops
|
Aug 21, 2025 |
|
SDR #318: How To Make The Best Technician Videos
|
Aug 21, 2025 |
|
SDR #317: Navigating The Next Dealership Crisis
|
Aug 21, 2025 |
|
SDR # 316 Auto Industry High Performers vs. Low Performers
|
May 12, 2025 |
|
SDR #315 With Automotive Expert Glenn Lundy!
|
Apr 14, 2025 |
|
SDR #314 With Emmy-Winning Sportscaster Jim Kozimor
|
Apr 07, 2025 |
|
SDR #313 with Grammy-Nominated Producer Scott Erickson
|
Mar 31, 2025 |
|
The Correct Way To Present A Diagnostic Fee To Your Customers
|
Nov 25, 2024 |
|
Channel Update: Service Drive Revolution
|
Nov 20, 2024 |
|
9 Reasons Why Service Managers Fail
|
Nov 18, 2024 |
|
Service and Parts Benchmarks for Profitability | SDR #312
|
Nov 11, 2024 |
|
How Great CSI Can Be So Easy | SDR #311
|
Nov 04, 2024 |
|
A Behind-The Scenes Look At Top Dog 2024 | SDR #310
|
Oct 28, 2024 |
|
The Dealership Business Model Part 3 | SDR #309
|
Oct 21, 2024 |
|
The Dealership Business Model Part 2 | SDR #308
|
Oct 14, 2024 |
|
Q & A | How to Teach an Old Advisor New Tricks
|
Oct 11, 2024 |
|
The Dealership Business Model Part 1 | SDR #307
|
Oct 07, 2024 |
|
Q & A | Should Your Service Department Have a Dispatcher or Shop Foreman?
|
Oct 04, 2024 |
|
Top Dog 2024 Speaker Will Guidara | SDR #306
|
Sep 30, 2024 |
|
Q & A | Hiring Technicians for the Peak Season
|
Sep 27, 2024 |
|
Top Dog 2024 Preview with BBQ Grandmaster Harry Soo | SDR #305
|
Sep 23, 2024 |
|
Q & A | The Best Strategy To Follow Up With Declined Work In Your Service Department
|
Sep 20, 2024 |
|
What's Your Dealership Worth? | SDR #304
|
Sep 16, 2024 |
|
Q & A | Automated Phones vs Humans
|
Sep 13, 2024 |
|
How a Service Department Becomes Profitable | SDR #303
|
Sep 09, 2024 |
|
Q & A | Insurance Adjuster to Service Advisor: Career Switch Insights
|
Sep 06, 2024 |
|
Dealership Pretax Profit Down 33% | SDR #302
|
Sep 02, 2024 |
|
Q & A | Credit Card Fees in the Service Drive
|
Aug 30, 2024 |
|
Are You Ready for 14 Year Old Cars? | SDR #301
|
Aug 26, 2024 |
|
Q & A | Better Way for Service Managers to Price Internal/Captive Labor
|
Aug 23, 2024 |
|
Dealership Economic Hurricane Survival Plan | SDR #300
|
Aug 19, 2024 |
|
Q & A | Service Advisor Customer Communication
|
Aug 16, 2024 |
|
Lessons for Service Advisors from McDonald's | SDR #299
|
Aug 12, 2024 |
|
Q & A | Service Advisor Pro Tip: Turn Brand Complaints into Customer Loyalty | Fixed Ops
|
Aug 09, 2024 |
|
Why Are Service Managers In A Broken System? | SDR #298
|
Aug 05, 2024 |
|
Q & A | The Hidden Differences Between a Service Advisor and Collision Estimator
|
Aug 02, 2024 |
|
Service Department Culture vs Chaos | SDR #297
|
Jul 29, 2024 |
|
Q & A | Mastering Service Advisor Communication
|
Jul 26, 2024 |
|
How Will AI Affect Your Service Department? | SDR #296
|
Jul 22, 2024 |
|
Q & A | Should Dealers Give Employee Discounts?
|
Jul 19, 2024 |
|
New Service Manager? Avoid These Pitfalls and Drive Success | SDR #295
|
Jul 15, 2024 |
|
Q & A | Should You Charge for Unverified Diagnoses?
|
Jul 12, 2024 |
|
Revolutionize Your Service Drive: 5 Proven Selling Techniques for Advisors | SDR #294
|
Jul 08, 2024 |
|
Q & A | How To Handle Body Shop Warranty Claims
|
Jul 05, 2024 |
|
5 Critical Mistakes Dealers Make: Is Your Service Department at Risk? | SDR #293
|
Jul 01, 2024 |
|
Q & A | Can You Be a Service Advisor Without Car Knowledge?
|
Jun 28, 2024 |
|
Hiring Crisis! Why Dealerships Can't Find Advisors | SDR #292
|
Jun 24, 2024 |
|
Service Drive Revolution Announcement
|
May 06, 2024 |
|
The Secret to Exceptional Customer Communication in the Service Drive | SDR #291
|
Apr 29, 2024 |
|
Q & A | Making Service Contracts Easy
|
Apr 26, 2024 |
|
How to Build a Top Dog Service Team in Your Dealership | SDR #290
|
Apr 22, 2024 |
|
Q & A | Drive By Rewind: Unwritten Rules Service Advisors Need to Know!
|
Apr 19, 2024 |
|
Unreasonable Hospitality with Will Guidara | SDR #289
|
Apr 15, 2024 |
|
Q & A | From The Express Service Advisor To The Main Shop
|
Apr 12, 2024 |
|
Be a Teacher, Not a Preacher: The Key to Effective Service Manager Training | SDR #288
|
Apr 08, 2024 |
|
Q & A | How Parts Managers Can Drive Service Sales and Boost Profits
|
Apr 05, 2024 |
|
How to Eliminate Comebacks: The Silent Killer in Your Service Department | SDR #287
|
Apr 01, 2024 |
|
Q & A | Overcoming Negativity from Staff After a Dealership Acquisition
|
Mar 29, 2024 |
|
Is Technology Hurting Your Service Department Communication? | SDR #286
|
Mar 25, 2024 |
|
Q & A | Advisor Pressured into Warranty Fraud: What Should They Do?
|
Mar 22, 2024 |
|
Are Video Inspections KILLING Your Service Sales? | SDR #285
|
Mar 18, 2024 |
|
Q & A | Are You Losing Customers Over Pricing?
|
Mar 15, 2024 |
|
Eliminating Negative Advisor Attitudes | SDR #284
|
Mar 11, 2024 |
|
Q & A | How to Set Customer Expectations for Service Delays
|
Mar 08, 2024 |
|
What To Do When Your Service Manager Isn't Cutting It | SDR #283
|
Mar 04, 2024 |
|
Q & A | Training Service Staff Without Sacrificing Output
|
Mar 01, 2024 |
|
How To Maximize Your Mobile Service | SDR #282
|
Feb 26, 2024 |
|
Q & A | First Day Tips for New Auto Shop Employees
|
Feb 23, 2024 |