CCW Digital: A Customer Service Online Platform
By Seth Adler
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Category: Business News
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Subscribers: 2
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Episodes: 100
Description
Examining the relationship between your company and your customer.
| Episode | Date |
|---|---|
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Ep. 161: Marketing Expert And Former WSJ Director Of Global Brand Marketing On The 360 Degree View
|
Oct 28, 2021 |
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Ep. 160: Google's Rob Lawson On The Future Of Business Messaging
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Oct 28, 2021 |
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Ep. 159: WSJ And NYT Bestselling Author Shep Hyken On Improving Customer Loyalty
|
Oct 15, 2021 |
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Ep. 158: What Manufacturing Can Teach Us About Customer Service Operations
|
Jun 28, 2021 |
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Ep. 157: Leveraging Customer Insights For Exceptional CX
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Jun 18, 2021 |
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Ep. 156: Building Customer Trust Through Personalized Banking Experiences
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Jun 15, 2021 |
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Ep. 155: Why Digital CX Platforms Matter Now More Than Ever
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Jun 11, 2021 |
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Ep. 154: The Difference Between Remote Work And Work-From-Home
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May 11, 2021 |
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Ep. 153: How Vaccine Management Is Transforming Healthcare (And Customer Service)
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Mar 24, 2021 |
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Ep. 152: Loris CEO On Building Better Customer Conversations And Employee Training With AI
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Mar 16, 2021 |
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Ep. 151: Mastercard CMO Covers The Biggest Challenges And Opportunities In Marketing Today
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Mar 02, 2021 |
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Ep. 150: Bestselling Author, Consultant, And Behaviorist Michael Levitt On Avoiding Burnout
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Dec 18, 2020 |
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Ep. 149: How The Middle East's Largest Retail Operator Focuses on The Employee Experience
|
Nov 11, 2020 |
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Ep. 148: How America's Largest Home® Delivered Marketable CX During A Pandemic
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Oct 14, 2020 |
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Ep. 147: Increasing Employee Productivity - An Interview With The CommunityWFM CEO
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Sep 23, 2020 |
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Ep. 146: How Freshly Turned CX Speed Into A Competitive Advantage
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Aug 28, 2020 |
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Ep. 145: Emerging Digital Channels In Customer Experience
|
Jul 27, 2020 |
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Ep. 144: Shep Hyken And Matt Wujciak On CX After A Pandemic
|
Jul 06, 2020 |
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Ep. 143: The Shared Values Of Sports, Business, And Life
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Jun 22, 2020 |
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Ep. 142: Social Media CX With Lyft
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Mar 30, 2020 |
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Ep. 141: Putting Employees At The Heart Of Your Business
|
Mar 23, 2020 |
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Ep. 140: Driving Memorable Experiences
|
Mar 16, 2020 |
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Ep. 139: Verizon On Humanization And Digital Personalization
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Mar 09, 2020 |
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Ep. 138: Former Microsoft Leader On The Future Of The Contact Center
|
Mar 02, 2020 |
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Ep. 137: Chatbots vs. Humans
|
Nov 21, 2019 |
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Ep. 136: Lessons From Fossil & WW
|
Nov 14, 2019 |
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Ep. 135: Comcast On Building Customer Trust
|
Nov 07, 2019 |
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Ep. 134: Unlocking Your Contact Center's Superpowers
|
Oct 31, 2019 |
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Ep. 133: Why Phone Is Still King
|
Oct 24, 2019 |
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Ep. 132: BNY Mellon Pershing on Data-Driven Customer Centricity
|
Oct 17, 2019 |
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Ep. 131: Mercedes-Benz Financial Services on the Full Power of Customer Analytics
|
Oct 10, 2019 |
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Ep. 130: How to Become a Digital Marketplace Like Amazon Using Omnichannel Strategy
|
Oct 03, 2019 |
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Ep. 129: Artificial Intelligence and CX Automation - Getting It Right
|
Sep 26, 2019 |
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Ep. 128: How to Set CX Strategy for a Multinational, B2B-B2C Business: CCW Europe Spotlight
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Sep 19, 2019 |
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Ep. 127: How Rakuten Tackles Omnichannel
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Sep 12, 2019 |
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Ep. 126: Be Customer-Centric, Not Creepy
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Sep 05, 2019 |
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Ep. 125: Chat - The Starting Point for Customer Centricity?
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Aug 29, 2019 |
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Ep. 124: What To Do With Customer Analytics
|
Aug 22, 2019 |
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Ep. 123: Measuring CX Humanity
|
Aug 15, 2019 |
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Ep. 122: How Purple Carrot Is Scaling Customer Centricity
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Aug 08, 2019 |
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Ep. 121: Insights From CCW Award Finalists
|
Aug 01, 2019 |
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Ep. 120: Turning Great Customer Data Into Excellent Customer Experiences
|
Jul 25, 2019 |
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Ep. 119: Making Omnichannel Engagement Work For Customers
|
Jul 18, 2019 |
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Ep. 118: Jim Tincher
|
Jul 11, 2019 |
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Ep. 117: Tim Heidemann, College Hunks Hauling Junk & Moving
|
Jul 04, 2019 |
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Ep. 116: Sateesh Seetharamiah, EdgeVerve
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Jul 04, 2019 |
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Ep.115: Angel Vaccaro
|
Jun 27, 2019 |
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Ep. 114: Lisa Stoner
|
Jun 20, 2019 |
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Ep. 113: How AmFam Creates A High-Value CX
|
Jun 13, 2019 |
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Ep. 112: Cindy Gallagher
|
Jun 06, 2019 |
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Ep. 111: Looking At 20 Years Of Customer Centricity
|
May 30, 2019 |
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Ep. 110: Lessons In Connections From Dell & Comcast
|
May 23, 2019 |
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Ep. 109: Ben Judy and Lily Bather, 7-Eleven
|
May 16, 2019 |
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Ep. 108: Margot Dear, ADP
|
May 09, 2019 |
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Ep. 107: Meghan Borsic, Amazon
|
May 02, 2019 |
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Ep. 106: Reimagining Workforce Management
|
Apr 25, 2019 |
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Ep. 105: Robert Gofourth, Making Human Connections
|
Apr 18, 2019 |
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Ep. 104: Lexi Emmons
|
Apr 11, 2019 |
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Ep. 103: Shep Hyken
|
Apr 02, 2019 |
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Ep. 102: Chad Schott, HomeAdvisor + Brian LaRoche, CallMiner And Marvie Wright, Qualfon + Brian LaRoche, CallMiner
|
Mar 28, 2019 |
|
Ep. 101: Kelley Kurtzman, Verizon & Jim Iyoob, ETech and Leigh Roach, Johnston & Murphy
|
Mar 21, 2019 |
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Ep. 100: Anil Bhavnani, Pfizer
|
Mar 14, 2019 |
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Ep. 99: the Mayor of Vilnius
|
Mar 13, 2019 |
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Ep. 98: Einar Michaelson, Santander
|
Feb 27, 2019 |
|
Ep. 97: Chris Gilmore
|
Feb 20, 2019 |
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Ep. 96: Sai Gridhar Ramasamy
|
Feb 13, 2019 |
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Ep. 95: Kate Levchuk
|
Feb 06, 2019 |
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Ep. 94: James Potter, UK Cabinet Office
|
Jan 30, 2019 |
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Ep. 93: Anders Emil Balk, Danske Bank
|
Jan 23, 2019 |
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Ep. 92: Jamie Campbell, Bud
|
Jan 16, 2019 |
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Ep. 91: Beju Shah, Bank of England
|
Jan 09, 2019 |
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Ep. 89: Ali Bouhouch, Sephora
|
Dec 26, 2018 |
|
Ep. 88: Mia Jalava, Telia Finaland
|
Dec 19, 2018 |
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Ep. 87: Justin Reilly
|
Dec 12, 2018 |
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Ep. 86: Kendall Jolly,
|
Dec 05, 2018 |
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Ep. 85: Jim Kowalczyk, Fresenius
|
Nov 28, 2018 |
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Ep. 84: Deb Denure, Humana
|
Nov 21, 2018 |
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Ep. 83: Cory Kreeck, Beachbody
|
Nov 14, 2018 |
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Ep. 82: Greg Marion, USAA
|
Nov 07, 2018 |
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Ep. 81: Laura Evans, Naked Wines
|
Oct 31, 2018 |
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Ep. 80: Iassen Deenitchin, ING
|
Oct 24, 2018 |
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Ep. 79: Jason Liberman, Venmo Paypal
|
Oct 17, 2018 |
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Ep. 78: Alexis Smith, Anheuser-Busch
|
Oct 10, 2018 |
|
Ep. 77: Jorgen Lislerud, Circle K
|
Oct 03, 2018 |
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Ep. 76: Peter Cszuczka, Lexmark
|
Sep 26, 2018 |
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Ep. 75: Martin Rowlson, Uber
|
Sep 19, 2018 |
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Ep. 74: Sebastian Antony, Barclays
|
Sep 11, 2018 |
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Ep. 73: Adrian Ruth, BBC
|
Sep 05, 2018 |
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Ep.72: Shawn Castle, Valvoline
|
Aug 30, 2018 |
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Ep.71: Abhijit Mitra, Brian Johnson
|
Aug 23, 2018 |
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Ep.70: Jim Thomsen & Jim Iyoob
|
Aug 16, 2018 |
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Ep.69: Dan Burkland & Terry Lang
|
Aug 09, 2018 |
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Ep.68: Nate Ford, Allianz
|
Aug 02, 2018 |
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Ep.67: CCW Live Interview
|
Jul 26, 2018 |
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Ep.66: Lori Jarchow, Ecolab
|
Jul 19, 2018 |
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Ep.65: Emily Deragon, Sirius
|
Jul 12, 2018 |
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Ep.64: Nick Muir, RBS
|
Jul 05, 2018 |
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Ep.63: Martin Sassenfeld, Lutthansa
|
Jun 28, 2018 |
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Ep.62: Greg Reed, HomeServe
|
Jun 21, 2018 |
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Ep.61: Hui Wu Curtis
|
Jun 14, 2018 |