Decoding the Customer
By Julia Ahlfeldt, Certified Customer Experience Professional
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Category: Business
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Episodes: 50
Description
Interviews and perspectives from global customer experience experts
| Episode | Date |
|---|---|
|
Rebroadcast of Moments of Truth: CX Mini Masterclass – E46
|
Sep 03, 2020 |
|
Rebroadcast of Measuring customer experience through leading and lagging indicators: CX Mini Masterclass – E32
|
Aug 20, 2020 |
|
Rebroadcast of Calculating Customer Lifetime Value: CX Mini Masterclass – E22
|
Aug 06, 2020 |
|
Conversation with the godmother of customer experience: interview with Jeanne Bliss – E90
|
Jun 25, 2020 |
|
Customer impact scorecard: CX Mini Masterclass – E89
|
Jun 18, 2020 |
|
How to build a world class CX dashboard: CX Mini Masterclass – E88
|
Jun 11, 2020 |
|
Measuring digital customer experience: CX Mini Masterclass – E87
|
Jun 04, 2020 |
|
3 ways to foster empathy among teams: CX Mini Masterclass – E86
|
May 28, 2020 |
|
The ultimate guide to customer experience metrics: CX Mini Masterclass – E85
|
May 21, 2020 |
|
3 tips for balancing consistent customer experience and technology innovation: CX Mini Masterclass – E84
|
May 14, 2020 |
|
The impact of Covid 19 and customer experience in the new normal: interview with Jennifer Wright – E83
|
May 07, 2020 |
|
Understanding the customer touchpoint map: CX Mini Masterclass – E82
|
Apr 30, 2020 |
|
Using interviews to gain customer insight: CX Mini Masterclass – E81
|
Apr 23, 2020 |
|
Cracking CX success and customer experience ROI: interview with Michelle Morris – E80
|
Apr 16, 2020 |
|
3 unique customer experience research approaches you might not know: CX Mini Masterclass – E79
|
Apr 10, 2020 |
|
Understanding CX maturity models: CX Mini Masterclass – E78
|
Apr 02, 2020 |
|
Tapping into VOC insight through social media: CX Mini Masterclass – E77
|
Mar 26, 2020 |
|
Customer journey management in times of crisis: CX Mini Masterclass – E76
|
Mar 19, 2020 |
|
Customer journey optimization via the VOC feedback loop: CX Mini Masterclass – E75
|
Mar 12, 2020 |
|
Customer experience leadership in higher education: interview with Josh Dodson – E74
|
Mar 05, 2020 |
|
How to measure customer experience impact: CX Mini Masterclass – E73
|
Feb 27, 2020 |
|
What is a customer advisory board: CX Mini Masterclass – E72
|
Feb 20, 2020 |
|
Ideas to improve customer experience: interview with Sue Brady – E71
|
Feb 13, 2020 |
|
How rituals fortify customer experience as a competitive advantage: CX Mini Masterclass – E70
|
Feb 06, 2020 |
|
The customer promise clarifies “What is great customer experience”: CX Mini Masterclass – E69
|
Jan 30, 2020 |
|
How rewards and recognition can foster customer excellence: CX Mini Masterclass – E68
|
Jan 23, 2020 |
|
Internal and external marketing of customer experience: CX Mini Masterclass – E67
|
Jan 16, 2020 |
|
Creating a unified customer experience culture: CX Mini Masterclass – E66
|
Jan 09, 2020 |
|
The Customer-Centric CEO: interview with Diego Gabathuler – E65
|
Jan 02, 2020 |
|
AI and Customer Experience: CX Mini Masterclass – E64
|
Nov 28, 2019 |
|
CX metrics, mistakes and missed opportunities: CX Mini Masterclass – E63
|
Nov 21, 2019 |
|
Beyond customer experience: CX Mini Masterclass – E62
|
Nov 14, 2019 |
|
Trends in digital user experience: interview with Jacques Oberholzer – E61
|
Nov 07, 2019 |
|
Foundations of a great CX program: CX Mini Masterclass – E60
|
Oct 31, 2019 |
|
How to make a service blueprint: CX Mini Masterclass – E59
|
Oct 24, 2019 |
|
What is service design: CX Mini Masterclass – E58
|
Oct 17, 2019 |
|
The role of design thinking in CX management: CX Mini Masterclass – E57
|
Oct 10, 2019 |
|
CX vs. UX: CX Mini Masterclass – E56
|
Oct 03, 2019 |
|
Great customer experience starts from the top: CX Mini Masterclass – E55
|
Sep 26, 2019 |
|
Prioritizing customer journey improvement: CX Mini Masterclass – E54
|
Sep 19, 2019 |
|
Customer experience KPIs: CX Mini Masterclass – E53
|
Sep 12, 2019 |
|
Electricity and customer-centricity: interview with Chris Ahlfeldt – E52
|
Sep 05, 2019 |
|
The basics of B2B CX: CX Mini Masterclass – E51
|
Aug 29, 2019 |
|
CX in Government: CX Mini Masterclass – E50
|
Aug 22, 2019 |
|
What is customer success: CX Mini Masterclass – E49
|
Aug 14, 2019 |
|
CX change management in action: CX Mini Masterclass – E48
|
Aug 08, 2019 |
|
Positivity as a key to exceptional customer experience: interview with Matt Prowse – E47
|
Aug 01, 2019 |
|
Moments of Truth: CX Mini Masterclass – E46
|
Jul 25, 2019 |
|
Changing how we think about customers: CX Mini Masterclass – E45
|
Jul 18, 2019 |
|
Experience-led change management: CX Mini Masterclass – E44
|
Jul 11, 2019 |