Customer Experience Leaders
By RateIt
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Category: Marketing
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Subscribers: 9
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Episodes: 59
Description
We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot' customer feedback.
| Episode | Date |
|---|---|
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A radically different approach to the aged-care sector
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Dec 21, 2020 |
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How Australia's leading pharmacy chain manages CX
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Dec 07, 2020 |
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What you can learn about CX from the aged care sector
|
Nov 23, 2020 |
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The secrets behind Flybuys' 25 years of success
|
Nov 09, 2020 |
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How Bunnings maintains a 90% staff retention rate
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Oct 26, 2020 |
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Turning your customers into your greatest marketing asset
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Feb 10, 2020 |
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Why Lush radically empowered their front-line teams
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Jan 27, 2020 |
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BONUS: We're back for 2020 with some special announcements
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Jan 20, 2020 |
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How to spend $129M on customer experience transformation
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Dec 09, 2019 |
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Why HubSpot killed the sales funnel
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Nov 11, 2019 |
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Your 101 guide to STORYTELLING in business
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Oct 07, 2019 |
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How to improve your NPS 126 points in 9 months! | Local Land Services, Executive Director of Strategy and Engagement, Carolyn Raine
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Sep 09, 2019 |
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Putting ‘care’ back into healthcare experiences | Clinic Mastery, CEO, Ben Lynch
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Aug 12, 2019 |
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CX FAILURES!!! 💥 Why failing is the best thing that can happen. | Logitech, Head of Ultimate Ears Custom Earphones, Jonah Staw
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Jul 08, 2019 |
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How to remove friction 😖 and improve customer loyalty 📈 | Friction, Author, Roger Dooley
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Jun 10, 2019 |
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Why an obsession with quality really matters | Gelato Messina, Founder, Nick Palumbo
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May 13, 2019 |
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How to deliver 20,000 personal experiences every day | Madison Square Garden, Director of Guest Services, Joe Picco
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Apr 08, 2019 |
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Four mega-themes from 40 interviews with world-class CX leaders — Introducing the the Customer Experience Flywheel
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Mar 18, 2019 |
|
Celebrity chef Neil Perry on creating memorable hospitality experiences 🍴 | Rockpool Dining Group, Culinary & Brands Director, Neil Perry
|
Mar 04, 2019 |
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How to raise prices and keep customers happy! | ProfitWell, Co-Founder and CEO, Patrick Campbell
|
Feb 18, 2019 |
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How Southwest Airlines ✈️ is taking CX to new heights | Southwest Airlines, VP of Inflight Operations, Sonya Lacore
|
Feb 04, 2019 |
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SPECIAL: Let's end survey hell and make feedback delightful! | RateIt, Founder & CEO, Michael Momsen
|
Jan 21, 2019 |
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Three crucial tips to creating a great culture | Culture Amp, Director of Customer Success and Support, Steve Hopkins
|
Jan 07, 2019 |
|
How to build a powerful sales team 📈 that’s also customer-centric | Winning By Design, Founder, Jacco vanderKooij
|
Dec 23, 2018 |
|
What do B2B customers actually value? | Bain & Company, Partner, Eric Almquist
|
Dec 10, 2018 |
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Three crucial Customer Success tips to ensure customer loyalty | Winning By Design, Managing Partner, Dominique Levin
|
Nov 26, 2018 |
|
How to handle complaints like a pro | Telephone Doctor, President, Nancy Friedman
|
Nov 12, 2018 |
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Nordstrom's secret for incredible retail growth in the digital age | The Nordstrom Way, Author, Robert Spector
|
Oct 29, 2018 |
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How to break the rules for better results! | Customer Experience Rockstar, James Dodkins (Part 2)
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Oct 15, 2018 |
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How to create ROCKSTAR CX 🎸⭐🤘 | Customer Experience Rockstar, James Dodkins (Part 1)
|
Oct 01, 2018 |
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How to manage CX in a crisis | Volkswagen Group Australia, Chief Customer Officer, Jason Bradshaw
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Sep 17, 2018 |
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Customer loyalty programs… do they actually work? | Customology, General Manager, Michael Barnard
|
Sep 03, 2018 |
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How to create a customer journey map in 6 steps | CX Journey, Founder and CEO, Annette Franz
|
Aug 20, 2018 |
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The secret to hiring great people | Sunlite Mitre 10, Managing Director, Steven Czeiger
|
Aug 06, 2018 |
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Your questions answered by the godmother of CX! | Customer Bliss, Founder and CEO, Jeanne Bliss (Part 2)
|
Jul 23, 2018 |
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The single question that will revolutionise your CX! | Customer Bliss, Founder and CEO, Jeanne Bliss (Part 1)
|
Jul 09, 2018 |
|
Service blueprints: the document to end all CX nightmares! | NBN Co, Senior CX Design Lead, Janine Pawson
|
Jun 25, 2018 |
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Improve your CX 10x with these hacks from a CX PRO | Customer Experience Professional, Dan Fine
|
Jun 11, 2018 |
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What is Design Thinking? And how can you apply it right away! | Product Leader, Designer and Instructor, Milly Schmidt
|
May 28, 2018 |
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CX lessons from big pharma: "Educate, don't sell." | Parry Branding Group, President and Chief Branding Officer, Vince Parry
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May 14, 2018 |
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What the heck is "brand citizenship" and why you need to care! | Do Good, Author, Anne Bahr Thompson
|
Apr 30, 2018 |
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Four pitfalls to avoid when implementing a CX strategy | Customer Experience Designer, Robert Sørensen
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Apr 16, 2018 |
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The 7 things you must know to create a great company culture | The Power of Company Culture, Author, Chris Dyer
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Apr 02, 2018 |
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How bots can delight customers | ABC News, Mobile Product Manager, Craig McCosker
|
Mar 19, 2018 |
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How a global charity improved CX using HCD (Human Centred Design) | World Vision, Chief Marketing Officer, Teresa Sperti
|
Mar 05, 2018 |
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How a leading telco is using CX to compete with Netflix and Amazon | Optus, Head of Customer Experience, Charles Weiser
|
Feb 19, 2018 |
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How to stay relevant in the age of the customer | Officeworks, Head of Customer Experience & eCommerce, David Pisker
|
Feb 05, 2018 |
|
Designing a delightful carpark | Impact, Traffic Engineer, Michael Gigliuto
|
Jan 22, 2018 |
|
The magic of Disney World | Walt Disney World, former Operating Area Manager, Dennis Snow
|
Jan 08, 2018 |
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Treat your customers like friends and your colleagues like family | Pigeonhole, Founder and Managing Director, Johann Kim
|
Dec 25, 2017 |
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Key customer experience predictions from a CX Futurist | Customer Experience Futurist and Host of The Modern Customer Podcast, Blake Morgan
|
Dec 11, 2017 |
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What retailers can learn from nurses about emotional intelligence (EQ) | Australian College of Nursing (ACN), CEO, Kylie Ward
|
Nov 27, 2017 |
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How Pandora jewellery turned a failing store into a $10M success story | Pandora, Managing Director (UK), Brien Winther
|
Nov 13, 2017 |
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Managing emotional rollercoasters and delighting customers in real estate | Raine & Horne, Managing Director (Neutral Bay), David Buttel
|
Oct 30, 2017 |
|
How to deliver consistent CX when you have thousands of employees | Country Road, General Manager of Brand and Customer Experience, Col Kennedy
|
Oct 16, 2017 |
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What role should marketing play in designing customer experiences? | Monash University, Senior Marketing Lecturer, Peter Wagstaff
|
Oct 02, 2017 |
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How to bring your 'brand purpose' to life with practical tools and tips | SumoSalad, Chief Customer Officer, Lawrence Mitchell
|
Oct 02, 2017 |
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"Companies that put customers first have it backwards ... employees come first." | BlackBerry, former Managing Director (ANZ), Ray Gillenwater
|
Oct 02, 2017 |
|
Trailer
|
Sep 25, 2017 |