Customer Experience Leaders

By RateIt

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Category: Marketing

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Subscribers: 9
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Episodes: 59


We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.

Episode Date
A radically different approach to the aged-care sector
Dec 21, 2020
How Australia's leading pharmacy chain manages CX
Dec 07, 2020
What you can learn about CX from the aged care sector
Nov 23, 2020
The secrets behind Flybuys' 25 years of success
Nov 09, 2020
How Bunnings maintains a 90% staff retention rate
Oct 26, 2020
Turning your customers into your greatest marketing asset
Feb 10, 2020
Why Lush radically empowered their front-line teams
Jan 27, 2020
BONUS: We're back for 2020 with some special announcements
Jan 20, 2020
How to spend $129M on customer experience transformation
Dec 09, 2019
Why HubSpot killed the sales funnel
Nov 11, 2019
Your 101 guide to STORYTELLING in business
Oct 07, 2019
How to improve your NPS 126 points in 9 months! | Local Land Services, Executive Director of Strategy and Engagement, Carolyn Raine
Sep 09, 2019
Putting ‘care’ back into healthcare experiences | Clinic Mastery, CEO, Ben Lynch
Aug 12, 2019
CX FAILURES!!! 💥 Why failing is the best thing that can happen. | Logitech, Head of Ultimate Ears Custom Earphones, Jonah Staw
Jul 08, 2019
How to remove friction 😖 and improve customer loyalty 📈 | Friction, Author, Roger Dooley
Jun 10, 2019
Why an obsession with quality really matters | Gelato Messina, Founder, Nick Palumbo
May 13, 2019
How to deliver 20,000 personal experiences every day | Madison Square Garden, Director of Guest Services, Joe Picco
Apr 08, 2019
Four mega-themes from 40 interviews with world-class CX leaders — Introducing the the Customer Experience Flywheel
Mar 18, 2019
Celebrity chef Neil Perry on creating memorable hospitality experiences 🍴 | Rockpool Dining Group, Culinary & Brands Director, Neil Perry
Mar 04, 2019
How to raise prices and keep customers happy! | ProfitWell, Co-Founder and CEO, Patrick Campbell
Feb 18, 2019
How Southwest Airlines ✈️ is taking CX to new heights | Southwest Airlines, VP of Inflight Operations, Sonya Lacore
Feb 04, 2019
SPECIAL: Let's end survey hell and make feedback delightful! | RateIt, Founder & CEO, Michael Momsen
Jan 21, 2019
Three crucial tips to creating a great culture | Culture Amp, Director of Customer Success and Support, Steve Hopkins
Jan 07, 2019
How to build a powerful sales team 📈 that’s also customer-centric | Winning By Design, Founder, Jacco vanderKooij
Dec 23, 2018
What do B2B customers actually value? | Bain & Company, Partner, Eric Almquist
Dec 10, 2018
Three crucial Customer Success tips to ensure customer loyalty | Winning By Design, Managing Partner, Dominique Levin
Nov 26, 2018
How to handle complaints like a pro | Telephone Doctor, President, Nancy Friedman
Nov 12, 2018
Nordstrom's secret for incredible retail growth in the digital age | The Nordstrom Way, Author, Robert Spector
Oct 29, 2018
How to break the rules for better results! | Customer Experience Rockstar, James Dodkins (Part 2)
Oct 15, 2018
How to create ROCKSTAR CX 🎸⭐🤘 | Customer Experience Rockstar, James Dodkins (Part 1)
Oct 01, 2018
How to manage CX in a crisis | Volkswagen Group Australia, Chief Customer Officer, Jason Bradshaw
Sep 17, 2018
Customer loyalty programs… do they actually work? | Customology, General Manager, Michael Barnard
Sep 03, 2018
How to create a customer journey map in 6 steps | CX Journey, Founder and CEO, Annette Franz
Aug 20, 2018
The secret to hiring great people | Sunlite Mitre 10, Managing Director, Steven Czeiger
Aug 06, 2018
Your questions answered by the godmother of CX! | Customer Bliss, Founder and CEO, Jeanne Bliss (Part 2)
Jul 23, 2018
The single question that will revolutionise your CX! | Customer Bliss, Founder and CEO, Jeanne Bliss (Part 1)
Jul 09, 2018
Service blueprints: the document to end all CX nightmares! | NBN Co, Senior CX Design Lead, Janine Pawson
Jun 25, 2018
Improve your CX 10x with these hacks from a CX PRO | Customer Experience Professional, Dan Fine
Jun 11, 2018
What is Design Thinking? And how can you apply it right away! | Product Leader, Designer and Instructor, Milly Schmidt
May 28, 2018
CX lessons from big pharma: "Educate, don't sell." | Parry Branding Group, President and Chief Branding Officer, Vince Parry
May 14, 2018
What the heck is "brand citizenship" and why you need to care! | Do Good, Author, Anne Bahr Thompson
Apr 30, 2018
Four pitfalls to avoid when implementing a CX strategy | Customer Experience Designer, Robert Sørensen
Apr 16, 2018
The 7 things you must know to create a great company culture | The Power of Company Culture, Author, Chris Dyer
Apr 02, 2018
How bots can delight customers | ABC News, Mobile Product Manager, Craig McCosker
Mar 19, 2018
How a global charity improved CX using HCD (Human Centred Design) | World Vision, Chief Marketing Officer, Teresa Sperti
Mar 05, 2018
How a leading telco is using CX to compete with Netflix and Amazon | Optus, Head of Customer Experience, Charles Weiser
Feb 19, 2018
How to stay relevant in the age of the customer | Officeworks, Head of Customer Experience & eCommerce, David Pisker
Feb 05, 2018
Designing a delightful carpark | Impact, Traffic Engineer, Michael Gigliuto
Jan 22, 2018
The magic of Disney World | Walt Disney World, former Operating Area Manager, Dennis Snow
Jan 08, 2018
Treat your customers like friends and your colleagues like family | Pigeonhole, Founder and Managing Director, Johann Kim
Dec 25, 2017
Key customer experience predictions from a CX Futurist | Customer Experience Futurist and Host of The Modern Customer Podcast, Blake Morgan
Dec 11, 2017
What retailers can learn from nurses about emotional intelligence (EQ) | Australian College of Nursing (ACN), CEO, Kylie Ward
Nov 27, 2017
How Pandora jewellery turned a failing store into a $10M success story | Pandora, Managing Director (UK), Brien Winther
Nov 13, 2017
Managing emotional rollercoasters and delighting customers in real estate | Raine & Horne, Managing Director (Neutral Bay), David Buttel
Oct 30, 2017
How to deliver consistent CX when you have thousands of employees | Country Road, General Manager of Brand and Customer Experience, Col Kennedy
Oct 16, 2017
What role should marketing play in designing customer experiences? | Monash University, Senior Marketing Lecturer, Peter Wagstaff
Oct 02, 2017
How to bring your 'brand purpose' to life with practical tools and tips | SumoSalad, Chief Customer Officer, Lawrence Mitchell
Oct 02, 2017
"Companies that put customers first have it backwards ... employees come first." | BlackBerry, former Managing Director (ANZ), Ray Gillenwater
Oct 02, 2017
Sep 25, 2017