Questions for now - Compelling perspectives on digital CX
By TELUS Digital
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Episodes: 31
Description
Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
| Episode | Date |
|---|---|
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Presenting: AI Unraveled — The Future of AI Safety Testing
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Sep 03, 2025 |
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Are you leaving revenue on the table in customer experience?
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Aug 27, 2025 |
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Presenting: What The Fraud? — The business of trust
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Aug 07, 2025 |
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How can you alleviate cost pressures in customer experience? (feat. Adrian Swinscoe & Jelena Bajic)
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Jul 28, 2025 |
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How can brands scale their digital customer success programs efficiently? (feat. Samantha David of monday.com)
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Jun 23, 2025 |
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What trends are shaping trust and safety programs in 2025? (feat. Peter Ryan and Ljubiša Velikić)
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May 29, 2025 |
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How can crypto and fintech brands prevent fraud and maintain customer trust? (feat. Amanda Wick)
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Apr 29, 2025 |
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Is automation the key to more human, personalized experiences? (feat. Bal Mahal and David Wachs)
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Mar 20, 2025 |
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Is experience management the new customer experience? (feat. Ian Golding and Diane Magers)
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Feb 25, 2025 |
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The era of AI-driven personalization is here. What now? (feat. Mark Abraham and David Caudle)
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Jan 28, 2025 |
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What big questions should CX leaders ask to improve customer outcomes?
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Dec 12, 2024 |
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How can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot)
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Nov 21, 2024 |
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How can leaders win and optimize investment in CX? (feat. Jeannie Walters, Mark Raffan and Alain Méric)
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Oct 30, 2024 |
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How can you maintain customer affinity while rebranding? (feat. Billie Loewen and David Soberman)
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Sep 26, 2024 |
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What does customer loyalty look like in the age of AI? (feat. Shep Hyken and Colin Shaw)
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Aug 27, 2024 |
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How can you act as a customer experience change agent in your organization? (feat. Blake Morgan and Lori Branton)
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Jul 30, 2024 |
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How can brands design and deliver seamless customer experiences? (feat. David Avrin and Jim Mitchell)
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Jun 27, 2024 |
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How can brands deliver experiences that create loyal customer advocates? (feat. Jay Baer, Brittany Hodak and Rajiv Dhand)
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May 30, 2024 |
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What is the Frank And Oak secret for adapting to changing customer preferences?
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Apr 29, 2024 |
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What trends are shaping customer experiences in 2024?
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Mar 27, 2024 |
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How can employee-facing technology improve your customer experience?
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Feb 27, 2024 |
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Has the time come to prioritize voice-first experiences?
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Jan 11, 2024 |
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Are these digital CX resolutions on your list for 2024?
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Dec 08, 2023 |
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What do people get wrong about automation?
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Nov 14, 2023 |
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How can start-ups achieve the same world-class customer experience as a Fortune 500 company?
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Oct 13, 2023 |
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How can brands rethink data security to maintain customer trust?
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Sep 07, 2023 |
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How can brands leverage innovation to recruit top-tier talent?
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Jul 31, 2023 |
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How do customer expectations change in difficult economic climates?
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Jun 29, 2023 |
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How can brands keep up with algospeak?
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May 25, 2023 |
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A trailer for now: Questions for now - Compelling perspectives on digital CX
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May 18, 2023 |
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How Patagonia's employee engagement leads to great CX
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Sep 24, 2020 |