Description

For over a decade, Nicky Perfect BEM served as a Hostage and Crisis Negotiator, working with people and families in moments of extreme crisis. She went on to become Course Director for the UK’s National Negotiation Course and has trained negotiators and leaders across the world.

Alongside her operational career, Nicky has studied psychology, relationships, human behaviour, personal development, and coaching. In this podcast, she brings those experiences together to show how the principles of hostage and crisis negotiation can transform everyday communication.

Because communication is at the heart of everything we do — in families, at work, in leadership, and in the toughest conversations we face. When relationships break down, it’s usually because communication has broken down first.

Each episode offers real stories, practical strategies, and powerful insights to help you:

• 🎧 Listen in a way that makes people feel heard
• 💬 Navigate conflict with calm and confidence
• 🌱 Build stronger, healthier relationships at home and at work

Learn the skills that save lives — and discover how they can change yours.