AADOM Radio-THE Podcast For Dental Managers

By John Stamper

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Description

AADOM RADIO - For AADOM members on the go! AADOM radio is a great resource for dental management learning anytime, anywhere! Built with the busy manager's schedule in mind, keep up-to-date on topics ranging from: Systems to Work life Balance AADOM News Published Observer Articles - Narrated for your listening and learning mindset. AADOM Radio - THE podcast for dental managers and dental business professionals.

Episode Date
Episode 48-AADOM Radio-"Are Dental Membership Plans Legal? Clearing Up the Confusion." w/Dave Monahan
00:31:41

AADOM Radio & Kleer Present:

Dave Monahan

Podcast Learning Objectives:

• Identify the truths and misconceptions of membership plan compliance

• Compare and contrast membership plans and discount plans, and understand the varying regulatory requirements

• Understand why membership plans are legal and what compliance requirements must be considered

• Evaluate compliance risks associated with developing and managing an in-house plan on your own

More About Dave:

Dave Monahan has a passion for creating technology-enabled businesses that improve people’s lives. He founded Kleer and championed its mission from the beginning. He designed the Kleer platform based on dentist and patient feedback, curated a brilliant and hardworking team, publicly advocates for dentists and patient rights, and continuously pushes the company to innovate and be better.

 

Prior to joining Kleer, Dave served as the President and CEO of FitLinxx, a leader in the wearables market, where he created simple, affordable and connected wearable devices for the medical and sports markets. He also worked at Microsoft, developing new product, market and partnering strategies that helped the company and thousands of its partners enter new markets and grow. He received his Bachelor of Science in Mechanical Engineering from Pennsylvania State University and an MBA in International Business from Loyola University.

 

When Dave is not coaching or spending time with his family, he finds time to exercise, travel and play any sport or competitive activity that he or his friends can dream up.

More About Kleer:

www.Kleer.com

More About AADOM:

www.DentalManagers.com

Nov 27, 2019
Episode 47-AADOM Radio "How to increase your Case Acceptance and keep the money you produce!" w/Vanessa Buchheit
00:47:58

AADOM Radio & Henry Schein Dental Present:

Vanessa Buchheit

Podcast Learning  Objectives:

• Tracking Case Acceptance and what to do with the results

• Locating your patients value and using it to overcome objections

• The importance of an effective patient handoff

• Inform before you perform!

More About Vanessa:

Vanessa Buchheit has 16 years of experience in the dental field. After success as an office manager completing many different coaching and management programs herself and having a 90% case acceptance rate as a treatment coordinator, Vanessa joined Henry Schein as a practice development coach and was quickly one of the most respected professionals in her industry. 

Vanessa has lectured extensively on several dental topics related to leadership in the practice, implementing periodontal programs, increasing case acceptance, or how to increase your New Patients with internal marketing. 

She also has several published articles such as "Stop hanging up on your new patients" in dental economics. Using her real world professional experience coupled with her mastery of the business and attention to detail. She has the ability to identify areas for growth, implement winning systems and strategies. She now provides coaching and systems implementation with a hands-on approach that increases production and reduces stress.

 

More About Henry Schein Dental:

www.HenryScheinDental.com

More About AADOM:

www.DentalManagers.com

Nov 27, 2019
Episode 46-AADOM Radio-"Get Better ROI by teaching your team how to market!" w/Angela Byrnes
00:33:28

AADOM Radio & Roadside Dental Marketing Present:

 

Angela Byrnes

 

Podcast Summary:

*How the entire team contributes to your “brand” - and what this has to do with the practice’s overall success

*Why marketing is so necessary?

*Getting rid of the barriers so you can learn how to plan ahead, make the most of morning huddles, teach your team how to look for marketing moments, keep them excited, etc.

*How to create a (realistic) plan and keep everyone accountable.

*How does doing all this give you better Marketing ROI?

 

More About Angela:

Angela Byrnes is the Director of Client Services for Roadside Dental Marketing (AKA Lead Minion). She loves practicality and efficiency and works to pair client goals with simple solutions. Before Roadside, Angela devoted 23+ years to the dental industry. She led high production at multi-doctor practices, managed offices, and was a dental assistant.  Eventually, she honed in on her passion for practice management and consulting, and naturally gravitated toward Roadside due to their specialization in dental marketing.

 

In her years with Roadside, Angela has helped transcend all previous profit margins at rates her clients have never thought possible! She problem-solves intimidating challenges with interactive, easy, and rewarding action plans. Simply put, Angela loves to share her marketing knowledge, tools, and expertise to help dentists grow their practices!

 

More About Roadside Dental Marketing:

www.roadsidedentalmarketing.com

More About AADOM:

www.DentalManagers.com

Nov 27, 2019
Episode 45-AADOM Radio-"Building the Best You" w/Kristen Brown-Brought to you by Patterson Dental.
00:22:58

AADOM Radio & Patterson Dental Present:

Kristen Brown

Podcast Summary:

Why is it so important for people to think holistically about their growth and professional persona?

What is one thing people can do right now to boost their energy?

How can someone get started if they want to improve their personal brand?

Learn More About Kristen:
Energize your mind, body, and spirit to drive real growth for yourself, your loved ones, your company, and the world!

Kristen Brown’s super-actionable and nerdy-research-proven methods for work/life alignment, leadership, and personal power are a result of her experiences as a bestselling author, worldwide speaker, energy medicine practitioner, 15-year corporate leader, widowed mom, and RYT-200 yoga teacher.

She spent over 15 years in corporate America before starting her business after being widowed unexpectedly with a new baby during the economic crash. Since then she has worked with clients around the world including the Minnesota Vikings, General Mills, and Mayo Health. She appears often in the media including Live with Kelly, Forbes, Working Mother, Psychology Today, and monthly appearances on the daily TV show, Twin Cities Live, on ABC in Minneapolis. Her books and podcast are read and listened to by audiences around the world.

The most awesome leaders and happiest humans keep their energy in sync and charged up so they can show up as and feel their best every day even when times are stressful! Kristen can help you do it!

Her biggest faults – she is an occasional know-it-all, sometimes workaholic, and frequent wine aficionado; and her biggest love is her genetically-sassy daughter Brooke. She lives in Minneapolis and spends her free time boating, hiking, and dealing with her 1-year-old black lab, Boone.

Join the fun and get all the social media links where you can get daily energizers at: http://www.KristenBrownPresents.com

Learn More about Patterson Dental:
www.PattersonDental.com

Learn More about AADOM:
www.DentalManagers.com

Aug 31, 2019
Episode 44-AADOM Radio-"How to Accelerate the Performance of Your In-House Membership Plan
00:34:45

AADOM Radio & Kleer Present:

Dave Monahan, CEO of Kleer

Podcast Summary:
There is tremendous value for patients and a practice when you implement an in-house Membership Plan. A Membership Plan gives you the ability to drop discount plans that are bad for patients and your practice. Uninsured patients get the coverage they want, visit more often, and accept more cases. You have heard great things about Membership Plans. Maybe it’s been a few months or years since you launched your current plan. You might have some members and they are getting care, but can your Membership Plan perform better?

Key Objectives:
This podcast will cover the following topics:
• The problem for your practice and your uninsured patient – the facts and statistics impacting your patients and your practice
• How Membership Plans can make a positive difference and provide patients with the coverage and care they want
• Real-life examples of AADOM member-led practices and their offering of Membership Plans
• Best practices and options for deploying a Membership Plan

Learn More About Dave:
Dave Monahan is the CEO of Kleer and has a passion for creating technology-enabled businesses that improve people’s lives. Prior to joining Kleer, Dave served as the President and CEO of FitLinxx, a leader in the wearables market, where he created simple, affordable and connected wearable devices for the medical and sports markets. FitLinxx devices enabled patients to monitor and manage chronic conditions and athletes to monitor and improve their performance. FitLinxx partnered with over 50 leading fitness and health companies to embed Fitlinxx devices and data platform into customized applications.

While at Microsoft from 1999 to 2006, Dave developed new product, market and partnering strategies that helped Microsoft and thousands of Microsoft partners enter new markets and grow.

Dave is a graduate of the Pennsylvania State University and Loyola University, and resides in the Greater Philadelphia area. Dave is married and has 3 children, ages 12, 14 and 16. When Dave is not coaching or supporting his kids’ activities, he finds time to exercise, travel and play any sport or competitive activity that he or his friends can dream up.

Learn More About Kleer:
www.kleer.com

Learn More About AADOM:
www.dentalmanagers.com

Aug 31, 2019
Episode 43-AADOM Radio-"Internal Investigations:Managing by Empowering Managers" w/Halisi Tambuzi of CEDR HR Solutions
00:41:37

AADOM Radio & CEDR HR Solutions Presents:

Halisi Tambuzi

Podcast Summary:
This podcast focuses on encouraging and empowering your managers to conduct thorough investigations in order to solve problems within your practice. Investigations help reduce your legal liability. Gain information on the process and the forms necessary to conduct an investigations.

Key Objectives:
Gain knowledge on the investigation process;
Identify the documents you need to help move through the process;

More About Halisi:
Halisi Tambuzi is an Arizona native and graduated from Arizona Summit Law School. During his law school tenure, he focused on various employment and labor law courses and brings his knowledge to support the CEDR Solutions team. His calming demeanor and approach is helpful in times of crisis to find practical solutions to employment law situations. He enjoys spending time with family and traveling to new places.

Learn More About CEDR:
www.cedrsolutions.com

Learn More About AADOM:
www.dentalmanagers.com

Aug 31, 2019
Episode 42-AADOM Radio-"Life Would Be Better If It Weren't For..." w/Judy Kay Mausolf
00:41:16

AADOM Radio & Care Credit Present:

Judy Kay Mausolf

Podcast Summary:
Have you ever thought, my life would be so much better if it weren’t for…! You fill in the blank. Do your thoughts pertain to circumstances or other people? What if I told you that having a better life has little to do with our circumstances or other people? That it is our mindset that determines our quality of life.

Today I will share 3 core concepts to help you live a better life. I created acronyms to make them easier to remember. 😊

Learning Objectives:
• B.O.A.T. to deal with difficult people
• C.O.W. to deal with difficult circumstances in life
• S.P.F. to become happier

More About Judy:
Judy Kay Mausolf is a speaker, author and dental culture specialist with expertise in helping others get happier and more successful! She coaches dentists and their teams how to become better leaders, communicate effectively, work together better and deliver service with more focus and passion which result in cultivating a happier, healthier and higher performing culture.
She is Past President of National Speakers Association (Minnesota Chapter), Director of Sponsoring Partners for the Speaking Consulting Network and a member of the National Speakers Association and Academy of Dental Management Consultants and recognized as a leader in consulting by Dentistry Today. She is author of two books; “TA-DAH! And “Rise & Shine!”, and a contributing author for many dental magazines. She also publishes a monthly newsletter entitled “Show Your Shine”.

Judy Kay lives in MN with her awesome husband Steve who makes her special coffee every morning and Zoe…it’s all about me, 7 pound Yorkie!

More About Care Credit:
www.carecredit.com

More About AADOM:
www.dentalmanagers.com

Jul 11, 2019
Episode 41-AADOM Radio-The Secret to Gaining More New Patients From Your Website w/Angela Byrnes
00:26:39

AADOM Radio & Roadside Dental Marketing Present:

Angela Byrnes

Podcast Summary:
Angela will share how to ensure your website doesn't just sit stagnant - rather, how to get it WORKING for you and WINNING more new patients!

Learning Objectives:
Benefits of adding content marketing to your overall SEO and marketing strategy
How content and SEO are closely related
How content ultimately impacts new patient goals and treatment acceptance goals
The impact of social media and links on your overall goals

More About Angela:
Having spent 23+ years in the dental industry, Angela earned her stripes dental assisting, managing, and leading high production at multi-doctor practices. Eventually, she narrowed in on her knack for practice management and consulting. Since consulting and marketing ran strong in her veins, she gravitated toward Roadside's philosophy of creating simple, practical marketing solutions to help practices grow.

More About Roadside Dental Marketing:
www.roadsidedentalmarketing.com

More About AADOM:
www.dentalmanagers.com

Jul 11, 2019
Episode 40-5 Things to Stop Doing Manually w/Martin Kearns of Lighthouse360
00:35:44

AADOM Radio & Lighthouse360 Present:

Martin Kearns
Director of Partnerships & Events

PODCAST SUMMARY:
• In survey after survey, we’ve heard dental office managers report that the number of tasks they’re being asked to absorb in the practice is increasing – and that in most cases with no increase in staff to support the growing to-do list.
• Proof point from our 2017 survey: In 70% of offices, front desk responsibilities have increased over the last two years. At the same time, in 63% of practices, staff has stayed the same or decreased.
• In addition, dental office managers are running a living, breathing practice – and need to stay focused on patients in the practice and the countless unforeseen issues that arise every day.
• And even though most practices today are using some form of patient communication software, a large number of them are underutilizing the features – or don’t realize there are brand new features out there that can take more off their plate.

KEY OBJECTIVES:

Learn about some of key areas where you can automate some of the key functions in your practice.

MORE ABOUT MARTIN:
Martin Kearns is Director of Partnerships and Events at Lighthouse 360. Martin joined the company in February of 2011 and has held several leadership positions in Strategic Partnerships, Business Development and Trade Show Sales. His tenure in these various roles with the company have given Martin the opportunity to contribute his expertise as a guest speaker, panel moderator and co-host at various seminars for dental professionals. In addition to co-hosting partner webinars and podcasts, his team represents Lighthouse at over 75 dental events each year throughout the US and Canada. Most recently, he has presented at the Dental Integrators Association, Small Business Expo and Steinway Dental Study Group. Martin holds a Bachelor of Science in Operations Management from Rensselaer Polytechnic Institute. He lives in Mineola, NY with his wife, Annie, and their four children.

Learn More about Lighthouse360:
www.lh360.com

Learn More about AADOM:
www.dentalmanagers.com

Jun 28, 2019
Episode 39-Zone for Productivity-w/Elizabeth Iverson-Henry Schein 360 Coaching
00:48:19

AADOM Radio & Henry Schein Present:

Elizabeth Iverson

Podcast Summary:
The business office and front office Team are the engines behind the goals of the office. The clinical team have to be the coal to stoke that engine. Zones are the only way to assure the business goals are meet one day at a time.

Learning Objectives:
How to calculate and create Zones
Guidelines to filling Zones
Verbal Skills to fill Zones

More About Elizabeth:
Elizabeth Iverson is an international speaker and respected authority on leadership and practice development. Since 1987 she been practicing dental hygiene, dentistry abroad, management consulting and speaking. Elizabeth has coached over 500 dental businesses increasing their productivity by maximizing their team’s potential while implementing the necessary systems and processes. She is now sharing her winning strategies through Henry Schein’s 360 Business Development coaching programs. As a speaker, she is thought provoking, straightforward and downright passionate.

Learn More About Henry Schein:
www.henryscheindental.com

Learn More About AADOM:
www.dentalmanagers.com

May 30, 2019
Episode 38-Implementing Your Own Membership Plan Easy. Managing it and Making it Successful is Hard
00:32:04

AADOM Radio & Kleer Present:

CEO Dave Monahan

Podcast Summary:
You’ve seen it in articles. You’ve followed threads on discussion groups. It seems everyone is telling you if you are thinking about a Membership Plan for your practice, just do it yourself (DIY). It seems to make sense. You start asking yourself, “How hard could it be?” You start telling yourself, “I can save a lot of money doing it myself.”

And you’re not totally wrong. If only have a very small number of uninsured patients coming to your practice, then the DIY approach could work for you. But if you are like most practices uninsured patients represent about 25% of your total patient base. At this point, managing a successful Membership Plan requires a ton of time and effort.

The fact is, Office Managers already have enough on their plate and do not have the time in their schedule to build and run a scalable and successful in-house Membership Plan on their own. This is where partnering with a Membership Plan platform really makes sense.

On this podcast Kleer CEO Dave Monahan will discuss how simple and easy implementing, building and managing a Membership Plan can be if you use a 3rd party platform.

Dave will explain the benefits of using a 3rd party Membership Plan platform. He will reveal the must-have features of a successful Membership Plan, regardless of the platform. And he will review tips and best practices for implementing, launching and managing a successful Membership Plan using a 3rd party platform.

Tune in to this podcast and you can then join in on the next discussion group thread on Membership Plans!

Learning Objectives:

  • The benefits of using a 3rd party Membership Plan platform.
  • The must-have features of a successful Membership Plan, regardless of the platform.
  • tips and best practices for implementing, launching and managing a successful Membership Plan using a 3rd party platform.

More About Dave:
Dave Monahan is the CEO of Kleer and has a passion for creating technology-enabled businesses that improve people’s lives. Prior to joining Kleer, Dave served as the President and CEO of FitLinxx, a leader in the wearables market, where he created simple, affordable and connected wearable devices for the medical and sports markets. FitLinxx devices enabled patients to monitor and manage chronic conditions and athletes to monitor and improve their performance. FitLinxx partnered with over 50 leading fitness and health companies to embed Fitlinxx devices and data platform into customized applications.

While at Microsoft from 1999 to 2006, Dave developed new product, market and partnering strategies that helped Microsoft and thousands of Microsoft partners enter new markets and grow.

Dave is a graduate of the Pennsylvania State University and Loyola University, and resides in the Greater Philadelphia area. Dave is married and has 3 children, ages 12, 14 and 16. When Dave is not coaching or supporting his kids’ activities, he finds time to exercise, travel and play any sport or competitive activity that he or his friends can dream up.

Learn More About Kleer:
www.Kleer.com

Learn More About AADOM:
www.DentalManagers.com

May 30, 2019
Episode 37-AADOM Radio-Navigating Change: How to transform your practice without losing your mind.
00:59:46

AADOM Radio & Futuredontics Present:

Fred Joyal

Summary:
Dental office managers are the business-minded canaries in the coal mine who are the first to recognize when a practice needs to change in order to remain competitive. Recognizing that change is necessary is one thing. Knowing how to implement it is quite another.

Join practice marketing expert Fred Joyal, co-founder of Futuredontics and 1-800-DENTIST, as he provides a step-by-step guide to transitioning your practice for new levels of success.

Key Objectives:

  1. Help office managers understand that the business of dentistry is in a state of transition and only those practices that adapt to the new realities will continue to flourish.
  2. Demonstrate how the latest consumer trends affect patient acquisition and retention.
  3. Provide office managers with a blueprint for assessing their practice and identifying areas, services, etc. which will require change in order to remain competitive.
  4. Explain the importance of detailed reporting and list examples.
  5. Show how to identify growth opportunities by assessing the local competition.

More About Fred:
Recognized as the leading authority on dental practice marketing, Fred Joyal is best known for cofounding Futuredontics, the parent company of 1-800-DENTIST® and Dentistry.com. Named one of the “Top 10 Dental Pros in Social Media,” Fred is the author of two bestsellers, “Becoming Remarkable – Creating a Dental Practice Everyone Talks About,” and “Everything is Marketing: The Ultimate Strategy for Dental Practice Growth.” Fred blogs on the state of the dental industry at GoAskFred.com.

Learn More About Futuredontics:
www.futuredontics.com

*Be Sure to Listen to the End of the Podcast as Fred Offers a Great Promotion for his New Video Course for AADOM Radio listeners.

Learn More About AADOM:
www.dentalmangers.com

May 08, 2019
Episode 36-AADOM Radio-"Slam Dunk" Financial Discussion w/Penny Reed
00:48:42

AADOM Radio & CareCredit Present:

Penny Reed

Podcast Summary:
So much time, energy and effort goes into attracting and retaining patients as well as treatment planning. The financial discussion is the pivotal phase that converts a treatment “plan” into a “commitment.” How do we prepare our financial coordinators and our team to not only navigate these conversations but also convert them into scheduled and paid for treatment with happy patients?

Tune in as Penny Reed, former office manager turned dental coach and speaker, shares the mindset, preparation and processes necessary to make your financial discussions as effortless as a “slam-dunk.”

Learning Objectives:
Preparation – It Begins with Mindset

Do Your Homework

Think Like A Patient

Focus on Win/Win/Win

More About Penny:
Penny Reed is a dental speaker, coach, and author of the book Growing Your Dental Business. She runs a company called the Dental Coaching Institute. Dentists hire her to grow their practices by 25% or more, while working fewer days, and creating an office culture where the entire team looks forward to coming to work every day. As a result of her work, clients share that their team is more energized, more productive, and embraces accountability in achieving results.

Learn More About CareCredit:
www.CareCredit.com

Learn More About AADOM:
www.DentalManagers.com

Apr 24, 2019
Episode 35-AADOM Radio-Making the Most of your Morning Huddle w/Weston Lunsford-CEO of Dental Intelligence
00:54:52

AADOM Radio & Dental Intelligence Present

Weston Lunsford

Podcast Summary:
Would you believe practices that do a morning huddle outperform practices that don't by 30%? That’s right.
The lowly morning huddle can be a “force multiplier,”
meaning that participation in a huddle can improve almost
every part of your practice. Here are just a few of the many
common issues that an effective huddle helps to resolve.
-Holes in the schedule
-Patients on the schedule with unscheduled treatment
-Cancellations & no-shows
-Team collaboration
In this podcast, we will share the morning huddle blueprint that will help you and your team do more and better dentistry.

Learning Objectives:

  • 4 Principles of a successful morning huddle
  • 3 to 1 rule for employee feedback
  • How to motivate your team with data

More About Weston:
Weston Lunsford, CEO of Dental Intelligence, loves helping people and teams to achieve their potential. This is his passion and focus. As co-founder and CEO, Weston leads a growing team committed to guiding dental practices in their efforts to master the business of dentistry. He especially enjoys meeting with and teaching practice owners, dentists, and other team members effective principles of success. A father of five, Weston loves spending time with his family on Lake Powell, mountain bike riding (including coaching a local high school team) and serving others in his local community.

Learn More about Dental Intelligence:
www.dentalintel.com

A great tool from Dental Intel:
https://goo.gl/ui31tu

Learn More about AADOM:
www.dentalmanagers.com

Apr 11, 2019
Episode 34-AADOM Radio-Total Recall-Maximizing Your Hygiene Schedule w/Tarah Grauer from Henry Schein Dental
00:33:27

AADOM Radio & Henry Schein Dental Present:

Tarah Grauer

Podcast Summary:
Getting the entire team on board with which specific office protocols and policies you are going to uphold, shows your employees that you respect their value and time, which permeates through and retrains your patients to feel and be treated the same.

Learning Objectives:
i. Track Recare rate
ii. Track BA/CA
iii. Implement a BA/CA policy
iv. Utilize the proper lists in your practice management software

More About Tarah:
Tarah Grauer has over 16 years of experience in the dental industry as a practicing dental hygienist, office manager and dental assistant. After a successful clinical career, Tarah joined Henry Schein Dental as a practice development coach. She now provides coaching and systems implementation with a hands-on approach that increases production and reduces stress.

More about Henry Schein Dental:
http://www.henryscheindental.com/

More about AADOM:
www.dentalmanagers.com

Apr 11, 2019
Episode 33-AADOM Radio-Revenue Cycle Management-Why It Matters to You-Brad Royer-Dentrix/Henry Schein One
00:31:05

AADOM Radio & Henry Schein One Presents:

Brad Royer-Product Manager Dentrix

Podcast Summary

During this podcast, we will discuss what Revenue Cycle Management (RCM) means in general and the applications it has within the dental space. We'll cover the basic components of RCM and how you can adapt those concepts to your own practice. Finally, we'll talk about how incorporating simple steps and procedures from RCM best practices can have a big impact on the cash flow and profitability of your practice.

Key Objectives

-What RCM means to you in the dental industry
-How RCM is important to both the solo practice and DSO alike.
-How you can take advantage of RCM best practices to increase your bottom line.

More About Brad:

Brad is the Product Manager for our flagship product, Dentrix. Since joining Henry Schein One nearly 13 years ago, Brad has worked in Customer Support, Information Systems, Development, and Product Management. In his various positions, he has been a key contributor on projects such as the transfer to a new support knowledgebase, the setup of the data center in Massachusetts, the conversion from the ANSI 4010 to 5010 standards for our electronic claims, and the analysis and product management for Dentrix Ascend. As the Dentrix Product Manager, Brad is responsible for driving the overall business line for Dentrix.

Learn More About Henry Schein One & Dentrix:
https://www.dentrix.com/ or Call 833 471 7253

Learn More About AADOM:
https://www.dentalmanagers.com/

Mar 28, 2019
Episode 32-AADOM Radio-The REAL Story Behind Membership Plans w/Dave Monahan
00:52:32

**AADOM Radio & Kleer Present:
**
Dave Monahan-CEO of Kleer
**
Podcast Summary:
This podcast will discuss all of the common misconceptions regarding Membership Plans. There is a lot of misinformation about which platform to use, whether you should just run your own Membership Plan in-house, and why Membership Plans are the best solution for you and your patients.

Learning Objectives:
1-Address the common misconceptions of Membership Plans among Office Managers.

2-Describe the real value of Membership Plans.

3-Learn why a homegrown Membership Plan is not always the best solution.

4-Top 5 features Office Managers absolutely need in Membership Plan Platform.

More About Dave:
Dave Monahan is the CEO of Kleer and has a passion for creating technology-enabled businesses that improve people’s lives. Prior to joining Kleer, Dave served as the President and CEO of FitLinxx, a leader in the wearables market, where he created simple, affordable and connected wearable devices for the medical and sports markets. FitLinxx devices enabled patients to monitor and manage chronic conditions and athletes to monitor and improve their performance. FitLinxx partnered with over 50 leading fitness and health companies to embed Fitlinxx devices and data platform into customized applications.

While at Microsoft from 1999 to 2006, Dave developed new product, market and partnering strategies that helped Microsoft and thousands of Microsoft partners enter new markets and grow.

Dave is a graduate of the Pennsylvania State University and Loyola University, and resides in the Greater Philadelphia area. Dave is married and has 3 children, ages 12, 14 and 16. When Dave is not coaching or supporting his kids’ activities, he finds time to exercise, travel and play any sport or competitive activity that he or his friends can dream up.

Learn More About Kleer:
www.Kleer.Com

Learn More About AADOM:
www.DentalManagers.Com

Mar 25, 2019
Episode 31-AADOM Radio-6 SEO Trends for 2019-Kelsey Halvarson-Roadside Dental Marketing
00:34:27

AADOM Radio & Roadside Dental Marketing Present:

Kelsey Halvarson, SEO Director

Podcast Summary:

Outlining the biggest changes/trends in SEO for 2019, and how it will affect the dental industry.

Podcast Learning Objectives:
How to implement these trends in your marketing strategy.
What to ask your current agency about these trends and how they are implementing them.
Gain a broader knowledge of SEO in general.

More About Kelsey:

Kelsey has been working in Marketing and SEO/SEM for the past 15+ years. He got his start originally working in the automotive industry building websites for Car Dealerships, but soon made his way into the medical industry.

For the past 4 years he has been working with Roadside Dental Marketing a leading digital marketing agency supporting dentists, and dental specialists. His position at Roadside technically speaking is SEO Director but he enjoys hats almost as much as office managers do, so you will find him responding to questions, making videos, building websites and yes SEO.

Kelsey believes that everyone can have a well performing website, all they have to do is invest a bit of elbow grease into it. His favorite SEO quote is “You can’t just ‘SEO’ your website and be done. It’s a forever moving goal post.”

Mar 13, 2019
Episode 30-AADOM Radio-Build the Brand of You w/Kristen Brown
00:42:23

AADOM Radio & Patterson Dental Present:

Kirsten Brown

Key Learning Objectives:

Understand how your reputation impacts patients, service productivity and growth.

More About Kirsten:

Named a top 20 trailblazer by Meetings Today magazine, Kristen Brown uses her real world expertise and research into human behavior to motivate exceptional leaders to elevate their brand and skyrocket their performance for maximum impact on results even during change and stress.
She has shared her expertise with clients around the U.S. like Boston Scientific, Target, Minnesota Vikings, Women Presidents Organization, and General Mills and on respected media outlets like Live with Kelly, Forbes, Working Mother, Psychology Today, and many more.
Her biggest faults – she is an occasional know-it-all, sometimes workaholic, and frequent wine aficionado; and her biggest love is her genetically-sassy daughter Brooke. She lives in Minneapolis and spends her free time boating, hiking, and attempting yoga. Learn more at www.KristenBrownPresents.com.

More About Patterson Dental:
www.PattersonDental.com

More About AADOM:
www.DentalManagers.com

Mar 02, 2019
Episode 29-AADOM Radio-Making the Practice PIVOT to Greater Joy and Profitability w/Ginny Hegarty, SPHR
00:44:51

AADOM Radio & Care Credit Present:

Ginny Hegarty SPHR

Learning Objectives:

Five Key Points of Knowledge:

Practice administrators are both leaders and managers. Learn how to be effective in both of these critical roles.

Simple change that can shift your trajectory as a practice leader

How to engage team members toward achieving growth in care, service and profitability

Understand that power in realizing that your potential gap is always greater than your performance gap

How to create team meetings that work, that actually create sustainable, positive change for practices

More About Ginny:

Ginny Hegarty, SPHR is the author of PIVOT, Practice Leadership Redefined and the founder and owner of Dental Practice Development, Inc. (https://ginnyhegarty.com) A management strategist, consultant, author and speaker, Ginny is best known for her expertise in leadership, communication and team development that drives practice performance. She is certified as a Senior Professional in Human Resources (SPHR).

Ginny proudly serves as an ADA Consultant to the Council on Dental Practice, is a Faculty Presenter for the ADA’s Executive Certificate Program with the University of Notre Dame and Ginny presented Practice Management 101 to the students at Harvard School of Dental Medicine. Ginny is also a Past-President of The Academy of Dental Management Consultants.

Learn More About Ginny at:
www.GinnyHegarty.com

Learn More About CareCredit:
www.CareCredit.com

Learn More About AADOM at:
www.DentalManagers.com

Mar 02, 2019
Episode 28-AADOM Radio-"3 of the Top Challenges Facing Dental Office Managers Today"- w/AADOM Founder & President Heather Colicchio
00:45:52

AADOM Radio Presents:

Founder & President of AADOM-Heather Colicchio

In this special episode of AADOM Radio, Heather shares feedback from AADOM's recent Roundtable at the Yankee Dental Meeting.

Office managers from all over the country shared their top challenges, and then "talked amongst themselves" about what has worked/not worked in their individual offices. We then recorded best practices for each challenge. Heather talks in detail about these best practices.

Listen to more great episode of AADOM Radio at:
www.dentalmanagers.com

Feb 28, 2019
Episode 27-AADOM Radio-Stop wasting time and money on your IT infrastructure-TechCentral by Henry Schein One
00:44:39

AADOM Radio & TechCentral by Henry Schein One Presents:

Stop Wasting Time and Money on your IT Infrastructure with/

Donovan Gregg, Hardware Product Manager
Henry Schein TechCentral
www.hs1techcentral.com

&

Tamara Whitley, Owner-Office Director
Whitley Family Dental
www.billwhitleydds.com

Summary:
Every digital dentist office needs a network IT infrastructure. This educational podcast will help you see why it is so beneficial to use hardware as a service (SaaS) rather than buying new hardware every time it is out of warranty or when it fails. Learn how a reliable IT support team can help them make your network IT be truly out of sight and out of mind.

Podcast Objectives:
Learn what Saas is and why it may be better than buying your network IT equipment.

More About Donovan:
Donovan is a technology enthusiast that has worked in the IT industry for over 15 years, 10 of which have been with Henry Schein TechCentral. He has an unquenchable thirst for knowledge in all things related to technology from quantum computing to circuit engineering and flying FPV drones. During his time at TechCentral, he has been an integral part in managing valuable relationships with various large software and hardware companies to vet out the most ideal IT solutions for the unique needs of the dental market. Donovan is also the leading product manager in creating their new hardware as a service solution called OmniCore.

More About Tamara:
Tamara Whitley and her husband started Whitley Family Dental in 2009 in Dallas, Texas. She comes from a corporate healthcare background and has completed the Six Sigma Black Belt training (a prestigious certification in process improvement techniques and tools). She became the office director in January 2018 and noticed processes that needed improving — and the first thing that had to change was their office technology. Tamara signed up with TechCentral and became among the first in the industry to fully embrace the hardware as a service platform.

Learn More About Henry Schein One/TechCentral:
http://www.hs1techcentral.com/Podcast

Jan 31, 2019
Episode 26-AADOM Radio-The Value of Overdue Patient Recall w/Cory Pinegar, CEO of CallForce
00:26:39

AADOM Radio & CallForce Present:

Cory Pinegar-The Value of Overdue Recall

Summary:
Discuss the value of an overdue patient. Show OM's how much they are missing out on by not doing overdue patient recall properly and then best practices to do this.

Podcast Objectives:
How to build a system that works!
Dedicate a person and time
Dedicate them in the evening or early evening hours
Focus on script and tone of voice. Will go over best scripts with podcast host. CallForce has done this for over 10 years so we have found of what works.
Documenting correct in system so in future people/team members who place calls do not waste their time

More About Cory:
Cory is the CEO of CallForce, a dental solutions company dedicated to helping dentists across the country succeed in their practices. His company offers a variety of excellent services from scheduling appointments with your overdue patients to answering the phones when you can not. When he’s not helping dentists out, he enjoys keeping active and loves to play golf and tennis in his spare time.

Learn More About CallForce:
https://www.getcallforce.com/

Jan 31, 2019
Episode 25-AADOM Radio-Drug Testing: Legal and HR Considerations
00:30:27

AADOM Radio & CEDR HR Solutions Present:

Andrea Short

Drug Testing: Legal and HR Considerations.
This podcast will be discussing how and when employers can submit employees to drug testing and what risks are involved.

Podcast Objectives:

  1. Understand the risks
  2. Know what to do when an employee arrives to work clearly under the influence
  3. Understand the pros and cons of the various methods of drug testing

More About Andrea:
Andrea Short graduated from the University of Colorado Law School and is barred in both Colorado and Arizona. As a Solution Center Advisor, Andrea helps dental employers stay in compliance with employment laws and best practices while avoiding landmines—the types of HR and employment decisions that seem innocuous but often result in costly litigation. While in law school, Andrea worked with startup businesses in the Entrepreneurial Law Clinic, and at CEDR she continues to pursue her passion of helping small businesses grow.

Dec 18, 2018
Episode 24-AADOM Radio- OSHA SMOSHA - How safety training can attract and keep patients
00:35:16

AADOM Radio & Dental Speaker Institute Present:

Karen Daw

OSHA SMOSHA - How safety training can attract and keep patients.

We all know OSHA is required, but just mention "OSHA" and people's eyes start to gloss over. OSHA and infection control training should be a good fit for the practice in order to fulfill educational and compliance goals.

Podcast Objetives:

Different ways to fulfill annual OSHA training
How can completing mandatory annual safety training benefit the practice
Top 10 things dental offices were cited for in 2010 - it's not what you think!

More About Karen:
In her high energy presentations, Karen Daw infuses hands-on activities, exercises, fun stories and both dental and medical specific examples from her 20+ years’ experience as a speaker, consultant, and authorized OSHA trainer. From the 2-person practice to 1,000-person audiences, Karen helps healthcare professionals enhance their safety and compliance systems.
Karen has authored articles and continuing education courses, and is a proud member and former event co-chair of the Organization for Safety, Asepsis and Prevention (OSAP). She is a member in good standing with Dental Speakers Bureau and Dental Speaker Institute.

Karen graduated from and worked at the Ohio State University as the Assistant Director for the Sterilization Monitoring Service and then as the Clinic Health and Safety Director for the College of Dentistry. She continued her education by earning an MBA with a focus on Management and Healthcare Administration.

Karen offers regulatory compliance solutions for healthcare practices. She is committed to helping people rethink compliance, not as a mandatory activity but as a culture of safety. As a result of her work, healthcare professionals are able to more confidently meet regulatory standards, implement leaner processes, and create a safer work environment while actually decreasing costs.

Dec 18, 2018
Episode 23-AADOM Radio-"Membership Plans Work! But don't take OUR word for it!" w/Dave Monahan, CEO of Kleer
01:24:55

AADOM Radio & Kleer Present:

Dave Monahan, CEO of Kleer

Office Managers have heard a lot of things about Membership Plans lately, especially from the vendor's perspective. This podcast will give the perspective of some real life evidence from office managers and practices that have actually implemented a successful Membership Plan.

Learning Objectives:

Get an understanding of what Memberships are, and how they affect your business

Learn how to efficiently launch your own Membership Plan by hearing a real world example on what to avoid and implement successfully.

Learn how Membership Plans can really benefit growing your practice.

More About Dave:

Dave Monahan is the CEO of Kleer and has a passion for creating technology-enabled businesses that improve people’s lives. Prior to joining Kleer, Dave served as the President and CEO of FitLinxx, a leader in the wearables market, where he created simple, affordable and connected wearable devices for the medical and sports markets. FitLinxx devices enabled patients to monitor and manage chronic conditions and athletes to monitor and improve their performance. FitLinxx partnered with over 50 leading fitness and health companies to embed Fitlinxx devices and data platform into customized applications.

While at Microsoft from 1999 to 2006, Dave developed new product, market and partnering strategies that helped Microsoft and thousands of Microsoft partners enter new markets and grow.

Dave is a graduate of the Pennsylvania State University and Loyola University, and resides in the Greater Philadelphia area. Dave is married and has 3 children, ages 12, 14 and 16. When Dave is not coaching or supporting his kids’ activities, he finds time to exercise, travel and play any sport or competitive activity that he or his friends can dream up.

Sep 25, 2018
Episode 22-AADOM Radio-"Case Acceptance From the Front Office Perspective"-Part 3 w/Laura Hatch
00:55:17

AADOM Radio & Care Credit Present:

Laura Hatch, CEO & Founder of Front Office Rocks

Discussion of case acceptance from the front office perspective-Part 3. In this episode, Laura talked case acceptance and the importance of "The Handoff". She shared some tips and ideas on how to make this a smooth process between the clinical team and front office team.

Learning Objectives:

Understanding that patients don’t decide on doing their dentistry on facts but instead on feeling. How they feel when they are in the office

Case acceptance starts with marketing and handling the new patient phone call correctly

Knowing experience is a huge factor of getting patients to accept dentistry and what that means

Intention and verbal skills necessary specific to presenting treatment to get the highest chance of acceptance from the patient.

More about Laura:

Laura Hatch is the founder and CEO of Front Office Rocks, the leader in web-based front office training for dental practices. She is listed non-exclusively with several speakers’ bureaus, and speaks at events year round for well-known dental authorities like AADOM, Patterson, Mid-Atlantic Dental Society, as well as local dental societies. She has authored over 200 articles published in top Dental publications and websites like Dental Assisting Digest, Dentaltown, and Dentistry IQ.

With a Masters in Organizational Development from JHU, she joined her husband, Dr. Anthony Hatch, as his office manager and grew two successful fee-for-service practices from scratch. Front Office Rocks was founded when Laura witnessed first-hand, the absent resources for dental front offices and the desire to share her successes with her fellow dental practices.

As the leading authority on web-based dental front office training, Laura developed training methods consisting of established ideas, practical training, and proven results that can be easily implemented into any office.

Sep 25, 2018
Episode 21-AADOM Radio-"Case Acceptance From the Front Office Perspective"-Part 2 w/Laura Hatch
00:38:17

AADOM Radio & Care Credit Present:

Laura Hatch, CEO & Founder of Front Office Rocks

Discussion of case acceptance from the front office perspective-Part 2. In this episode, Laura talked case acceptance and the importance of creating a great all around experience in the practice for the patient.

Learning Objectives:

Understanding that patients don’t decide on doing their dentistry on facts but instead on feeling. How they feel when they are in the office

Case acceptance starts with marketing and handling the new patient phone call correctly

Knowing experience is a huge factor of getting patients to accept dentistry and what that means

Intention and verbal skills necessary specific to presenting treatment to get the highest chance of acceptance from the patient.

More about Laura:

Laura Hatch is the founder and CEO of Front Office Rocks, the leader in web-based front office training for dental practices. She is listed non-exclusively with several speakers’ bureaus, and speaks at events year round for well-known dental authorities like AADOM, Patterson, Mid-Atlantic Dental Society, as well as local dental societies. She has authored over 200 articles published in top Dental publications and websites like Dental Assisting Digest, Dentaltown, and Dentistry IQ.

With a Masters in Organizational Development from JHU, she joined her husband, Dr. Anthony Hatch, as his office manager and grew two successful fee-for-service practices from scratch. Front Office Rocks was founded when Laura witnessed first-hand, the absent resources for dental front offices and the desire to share her successes with her fellow dental practices.

As the leading authority on web-based dental front office training, Laura developed training methods consisting of established ideas, practical training, and proven results that can be easily implemented into any office.

Sep 25, 2018
Episode 20-AADOM Radio-"Case Acceptance From the Front Office Perspective"-Part 1 w/Laura Hatch
00:40:22

AADOM Radio & Care Credit Present:

Laura Hatch, CEO & Founder of Front Office Rocks

Discussion of case acceptance from the front office perspective-Part 1. In this episode, Laura talked case acceptance and the things you can do as an office manager before the patient ever comes into the practice.

Learning Objectives:

  1. Understanding that patients don’t decide on doing their dentistry on facts but instead on feeling. How they feel when they are in the office

  2. Case acceptance starts with marketing and handling the new patient phone call correctly

  3. Knowing experience is a huge factor of getting patients to accept dentistry and what that means

  4. Intention and verbal skills necessary specific to presenting treatment to get the highest chance of acceptance from the patient.

More about Laura:

Laura Hatch is the founder and CEO of Front Office Rocks, the leader in web-based front office training for dental practices. She is listed non-exclusively with several speakers’ bureaus, and speaks at events year round for well-known dental authorities like AADOM, Patterson, Mid-Atlantic Dental Society, as well as local dental societies. She has authored over 200 articles published in top Dental publications and websites like Dental Assisting Digest, Dentaltown, and Dentistry IQ.

With a Masters in Organizational Development from JHU, she joined her husband, Dr. Anthony Hatch, as his office manager and grew two successful fee-for-service practices from scratch. Front Office Rocks was founded when Laura witnessed first-hand, the absent resources for dental front offices and the desire to share her successes with her fellow dental practices.

As the leading authority on web-based dental front office training, Laura developed training methods consisting of established ideas, practical training, and proven results that can be easily implemented into any office.

Sep 25, 2018
Episode 19-AADOM Radio-Three Data-Driven Strategies for a Strong 4th Quarter Finish-Alex Nudel-Revenue Well
00:42:24

AADOM Radio & Revenue Well are Proud to Present:

Alex Nudel, CEO of Revenue Well.

Summary:

The information you need to plan a strong year-end finish sits right in your practice management software. Listen in to learn tried and true strategies for how to tap into your practice data to keep your chairs full and maximize your production. This session is designed for receptionists, managers, insurance coordinators, and even doctors!

Learning Objectives:

  1. Learn how to access important data points in your practice management software

  2. Learn how to build a solid schedule that maximizes your production per visit

  3. Learn best practices for helping patients take advantage of their remaining insurance benefits

  4. Finally, learn creative strategies for engaging patients and bringing them back into the practice throughout the holiday season

More About Alex:

Alex Nudel has more than 20 years of experience as a recognized dental industry speaker, practice growth specialist, successful practice owner, and digital entrepreneur.

As a dental practice owner, he realized the need for an easy way to handle the routine communications associated with running a practice. He founded RevenueWell to meet those needs, freeing the doctor and staff to focus on what they do best: serving the patient.

Sep 07, 2018
Episode 18-LIVE at the 2018 AADOM Conference- "Conference Reflections from Heather Colicchio"
00:12:56

The 14th Annual AADOM Conference in San Antonio on July 19th-21st was just another shining example of how AADOM is adding value to entire Dental Profession!

Tribe, learning, networking, I Am and more learning are just a few examples describing what the experience was all about.

So, in an effort to capture some of the energy from the conference and bring it to you on your drive to the practice or while you are taking an evening stroll, we wanted to share some "highlights" from this years 14th Annual Conference.

Enjoy!

Aug 30, 2018
Episode 14-LIVE at the 2018 AADOM Conference-"3 Reasons Dentists Love AADOM"
00:38:29

The 14th Annual AADOM Conference in San Antonio on July 19th-21st was just another shining example of how AADOM is adding value to entire Dental Profession!

Tribe, learning, networking, I Am and more learning are just a few examples describing what the experience was all about.

So, in an effort to capture some of the energy from the conference and bring it to you on your drive to the practice or while you are taking an evening stroll, we wanted to share some "highlights" from this years 14th Annual Conference.

Enjoy!

Aug 30, 2018
Episode 17-LIVE at the 2018 AADOM Conference-"Company Perspectives-Part 3"
01:07:56

The 14th Annual AADOM Conference in San Antonio on July 19th-21st was just another shining example of how AADOM is adding value to entire Dental Profession!

Tribe, learning, networking, I Am and more learning are just a few examples describing what the experience was all about.

So, in an effort to capture some of the energy from the conference and bring it to you on your drive to the practice or while you are taking an evening stroll, we wanted to share some "highlights" from this years 14th Annual Conference.

Enjoy!

Aug 24, 2018
Episode 16-LIVE at the 2018 AADOM Conference-"AADOM Members Share-Part 2"
00:51:37

The 14th Annual AADOM Conference in San Antonio on July 19th-21st was just another shining example of how AADOM is adding value to entire Dental Profession!

Tribe, learning, networking, I Am and more learning are just a few examples describing what the experience was all about.

So, in an effort to capture some of the energy from the conference and bring it to you on your drive to the practice or while you are taking an evening stroll, we wanted to share some "highlights" from this years 14th Annual Conference.

Enjoy!

Aug 24, 2018
Episode 15-LIVE at the 2018 AADOM Conference-"AADOM Members Share-Part 1"
00:35:13

The 14th Annual AADOM Conference in San Antonio on July 19th-21st was just another shining example of how AADOM is adding value to entire Dental Profession!

Tribe, learning, networking, I Am and more learning are just a few examples describing what the experience was all about.

So, in an effort to capture some of the energy from the conference and bring it to you on your drive to the practice or while you are taking an evening stroll, we wanted to share some "highlights" from this years 14th Annual Conference.

Enjoy!

Aug 24, 2018
Episode 13-LIVE at the 2018 AADOM Conference-"Company Perspectives-Part 2"
01:06:54

The 14th Annual AADOM Conference in San Antonio on July 19th-21st was just another shining example of how AADOM is adding value to entire Dental Profession!

Tribe, learning, networking, I Am and more learning are just a few examples describing what the experience was all about.

So, in an effort to capture some of the energy from the conference and bring it to you on your drive to the practice or while you are taking an evening stroll, we wanted to share some "highlights" from this years 14th Annual Conference.

Enjoy!

Aug 24, 2018
Episode 12-LIVE at the 2018 AADOM Conference-"Company Perspectives-Part 1"
00:30:38

The 14th Annual AADOM Conference in San Antonio on July 19th-21st was just another shining example of how AADOM is adding value to entire Dental Profession!

Tribe, learning, networking, I Am and more learning are just a few examples describing what the experience was all about.

So, in an effort to capture some of the energy from the conference and bring it to you on your drive to the practice or while you are taking an evening stroll, we wanted to share some "highlights" from this years 14th Annual Conference.

Enjoy!

Aug 24, 2018
Episode 11-AADOM Radio-Social Media Tips To Save The OM Time and Boost Results!-Rita Zamora
00:44:51

AADOM Radio and Dental Speaker Institute is excited to bring you:

Rita Zamora

Summary:

How can you save time, get better results, and attract more ideal patients with social media? If you are still using the same social media strategy you used 6 months ago, you'll want to listen in! We'll discuss the major changes that have impacted social media in the last few months and how that affects practices. Find out if you are one of many practices leaving money on the social media table and what you can do to change it. Grab some coffee, and a few cookies (why not), listen in and walk away with tips to boost your social media results immediately!

Learning Objectives:

  1. Identify where your practice should be focusing your social media resources.

  2. List 3 things OMs can do to save social media marketing time.

  3. Describe several techniques that will instantly add more value to your social media efforts.

More About Rita:

Rita Zamora is the author of the new book, Get Found, Get Liked, Get Patients - Making the Most of Social Media, and owner and founder of Rita Zamora Connections (https://RitaZamora.com) a social media marketing agency. Her advice on managing your online reputation was published in the American Dental Association’s Practical Guide to Expert Business Strategies and she served as a Contributing Faculty Member on the topic of marketing for the 2015 American Dental Association's Center for Success Certificate Program.

Rita Zamora Connections is an established dental consulting firm that specializes in social media marketing for dentists and specialists. Their agency provides highly customized solutions and encourages genuine personal interaction between their dentist and specialist clients and their patients. Since 2008, they’ve worked with hundreds of dental professionals, through speaking engagements and their agency, to train or assist them in authentic and valuable online interactions. Rita graduated magna cum laude from the University of Colorado with a bachelor’s degree in business and marketing and has over 20 years of experience working in the business of dentistry. Rita can be contacted at Rita@RitaZamora.com

Jun 21, 2018
Episode 10-AADOM Radio-Interns in the Dental Practice: What You Need to Know Before You Say Yes-Kurt Tuller J.D.
00:39:53

AADOM Radio and CEDR HR Solutions is excited to bring you:

Kurt Tuller J.D.

Summary:

You know a friend/relative/child of a coworker/patient who would like to see what a career in dentistry would be like. It would just be for a couple days or weeks to learn the ropes. What could go wrong? Potentially - a lot! There are lots of considerations to make before bringing an intern into your practice, even if only for a few hours. This podcast will cover all the issues you must consider and what documentation/paperwork to have in place before you say "yes" to that intern.

Learning Objectives:

Learn what issues can arise from internships that you must consider

Discover how and why the line blurs between "employee" and "intern"

Learn what type of agreement you have in place if you decide to do an internship

More About Kurt:

Kurt Tullar is a licensed attorney with more than 10 years’ experience as a litigator and compliance officer. He has extensive experience navigating the ever-shifting web of state and federal employment laws, and enjoys working with CEDR members to solve their workplace problems. He also manages CEDR’s Solution Center department, which is staffed by a team of employment law consultants and HR professionals who provide HR support to hundreds of healthcare offices across the country.

Jun 08, 2018
Episode 9-AADOM Radio-When Words Matter: How to Handle Employee Statements That Have Far-Reaching Implications-Kurt Tullar J.D.
00:54:50

AADOM Radio & CEDR HR Solutions Presents

Kurt Tullar J.D.

Summary

What your team members say to or around you about their job, working conditions, and personal/physical conditions can have far-reaching implications for your dental practice. During this podcast, we will discuss what risks you must be aware of, which considerations (if any) must be made, and the best practices for responding. If you've ever thought "How should I handle that concerning comment?", this podcast is for you.

Learning Objectives

Learn what risks apply in common complaint situations.

Discover what wording should raise a red flag for you.

Discuss the best way to address employee concerns while mitigating any dangers

More About Kurt

Kurt Tullar is a licensed attorney with more than 10 years’ experience as a litigator and compliance officer. He has extensive experience navigating the ever-shifting web of state and federal employment laws, and enjoys working with AADOM members to solve their workplace problems. He also manages CEDR’s Solution Center department, which is staffed by a team of employment law consultants and HR professionals who provide HR support to hundreds of dental offices across the country.

May 12, 2018
Episode 8-AADOM Radio-Kleer-CEO Dave Monahan
00:59:52

AADOM Radio and Kleer Present:

Dave Monahan
CEO of Kleer

Dave Monahan is the CEO of Kleer and has a passion for creating technology-enabled businesses that improve people’s lives. Prior to joining Kleer, Dave served as the President and CEO of FitLinxx, a leader in the wearables market, where he created simple, affordable and connected wearable devices for the medical and sports markets. FitLinxx devices enabled patients to monitor and manage chronic conditions and athletes to monitor and improve their performance. FitLinxx partnered with over 50 leading fitness and health companies to embed Fitlinxx devices and data platform into customized applications.

While at Microsoft from 1999 to 2006, Dave developed new product, market and partnering strategies that helped Microsoft and thousands of Microsoft partners enter new markets and grow.

Dave is a graduate of the Pennsylvania State University and Loyola University, and resides in the Greater Philadelphia area. Dave is married and has 3 children, ages 12, 14 and 16. When Dave is not coaching or supporting his kids’ activities, he finds time to exercise, travel and play any sport or competitive activity that he or his friends can dream up.

More About Kleer

Kleer's advanced, cloud-based platform enables your practice to easily design and manage your own Membership Plan and offer it directly to your uninsured patients. Kleer is a turnkey solution that is free to implement and includes everything you and your patients need for a successful Membership Plan. If you want to get more revenue from your uninsured patients, Membership Plans are the answer, Kleer is the solution.

May 11, 2018
Episode 7-AADOM Radio-"I AM" -Lorie Streeter
00:39:01

AADOM Radio Presents

Lorie Streeter, FAADOM, CTC Vice President, AADOM–

Lorie has been working with The American Association of Dental Office Management, or AADOM for the past 11 years. Lorie has been speaking to large and small groups on behalf of AADOM educating dental office managers on the benefits of AADOM, Marketing and improving the relationship between doctor and practice leader. Lorie is dedicated to the growth and development of dental practice leaders and business staff. Lorie serves on the AADOM advisory council, AADOM Executive team and is on the advisory board of Efficiency in Group practice magazine. In 2015 Lorie was recognized as one of the top 25 Women in Dentistry.

May 11, 2018
Episode 6-AADOM Radio-Kelsey Halvarson-"SEO in 2018"
00:30:10

AADOM Radio & Roadside Dental Marketing are Excited to Present-

Kesley Halvarson

Learning Objectives:

Teach office managers how and why they should take charge of their listings.

Learn more about what Search Engine Optimization is and how it can help the practice

Practical Tips on your "Unique Value Proposition" and how to communicate it online

More About Kelsey

Kelsey has been working in Marketing and SEO/SEM for the past 15+ years. He got his start originally working in the automotive industry building websites for Car Dealerships, but soon made his way into the medical industry.

For the past 4 years he has been working with Roadside Dental Marketing a leading digital marketing agency supporting dentists, and dental specialists. His position at Roadside technically speaking is SEO Director but he enjoys hats almost as much as office managers do, so you will find him responding to questions, making videos, building websites and yes SEO.

Kelsey believes that everyone can have a well-performing website, all they have to do is invest a bit of elbow grease into it. His favorite SEO quote is “You can’t just ‘SEO’ your website and be done. It’s a forever moving goal post.”

May 04, 2018
Episode 5-"Me Time" - Work and Life Balance Strategies for the Dental Office Manager-Deana Zost
00:48:55

AADOM Radio & Revenue Well are Excited to Present-

Deana Zost

The role of a dental office manager is rewarding, but it is also demanding and time-consuming! Office managers are the lifeblood of their practices serving their patients, as well as their doctors and teams. Many office managers juggle these challenges in addition to having family and other important responsibilities.

At RevenueWell, we want you to not only survive, but thrive in this exciting profession! As a fellow office manager, Deana is going to share with you how she’s overcome challenges of her own and strategies for you too can craft a lifestyle that helps you to grow and excel, both professionally and personally.

Learning Objectives:

  1. Gain proper perspective on how important taking care of YOU is crucial to being able to take care of others.
  2. Learn strategies for creating a work/life balance that enables you to thrive.
  3. Create an action plan that you can start today! Go to revenuewell.com/metime to download Deana’s journaling exercise.

More About Deana

Deana is a Regional Territory Manager for RevenueWell with over 26 years in dentistry. She is a Fellow in AADOM & a founding member of the Dallas/Ft. Worth AADOM Chapter. In 2015, Deana was a Patterson Scholarship winner to the AADOM National Conference & a 2015 Practice Administrator of the Year nominee. She is a contributor of educational content for the AADOM eCampus. She is a member of the Speakers Consulting Network and has been published in the AADOM Oberserver & DewLife Magazine. She can be heard on podcasts with Gary Takacs, Dr. Howard Farran, and Ignite DA’s webinar series with Kevin Henry. The fuel behind Deana’s energy is to empower dental team members to continually elevate & realize their value by combining education & networking.

May 01, 2018
Episode 4-AADOM Radio-Are You Integrated?-Cheryl Donahue
01:00:57

AADOM Radio & Merchant Advocate are Excited to Present-

Cheryl Donahue

Are you integrated? Utilizing integrated merchant services to increase case acceptance, handle A/R, and make more money!

99% of practice management software integrates into at least two integrated patient credit card payment solutions. If your software is not integrated with a payment solution, or if it’s not integrated with the best payment solution, you are missing out on some amazing features and benefits. Let's learn about some features and benefits to shrink our outstanding A/R, provide payment options for your patients, digitize any form to save paper, reduce patient checkin in time and increase case acceptance.

Learning Objectives

Why integration of patient payments into your practice management software creates amazing efficiencies.

How to digitize any of your paper forms including disclosure and consent.

Provide convenient methods of payment for your patients including payment on your practice website to shrink outstanding A/R.

Save patient's credit card information securely to ensure the practice is paid in a timely manner.

Mobile payment options and how this feature can increase case acceptance

More About Cheryl:

Cheryl Donahue is the Director of New Business at Merchant Advocate. She has 20 years of experience in the merchant services industry with the last seven years focused almost exclusively on dental practices.

Cheryl has provided consulting services in many areas including Payment Card Compliance, HIPAA Security Rule Compliance, Merchant Agreement Contract Negotiations, Rate and Fee Expense Reduction and Software and Equipment Integration for Practice Management Software.

Cheryl is well versed in and has given CE lectures on the following topics:

• Payment Card Industry (PCI) and HIPAA Security Rule Compliance Overlap

• How PCI requirements provide a litmus test for your IT Firm

• E.M.V. (chip credit card) requirements and your liability

• Necessary and unnecessary credit card equipment upgrades

• Decoding your monthly merchant services statement

During her time with Merchant Advocate she has supported the American Association of Dental Office Management as both a client and an AADOM Spotlight Product, has co-written several articles on topics as varied as embezzlement and HIPAA Security Rule Compliance and has worked with dental management consultants and IT firms to support their dental practice clients. She is a proud member of Academy of Dental Management Consultants and an alumni of University of Colorado, Boulder.
Cheryl lives in Erie Colorado with her 10 year od son, Parker and her chihuahua, GB.

Apr 11, 2018
Episode 3-Make Treatment Presentations More like DISNEY and Less Like The IRS-Penny Reed
01:08:54

AADOM Radio & Care Credit are Excited to Present-

Penny Reed

Make Treatment Presentations More like DISNEY and Less Like The IRS

Most dental offices have another practice within their practice when you consider the amount of unscheduled treatment that walks out the door each day. Nothing can be more disheartening than sitting down with the patient to review their treatment plan and find that they really don’t seem to value or want to spend the money on their needed treatment. The ultimate way to work smarter, not harder is to lead your team to greater case acceptance success.

Learning Objectives:

• Learn how to be more like Disney in your approach to engaging the patient and inspiring them to want their ideal treatment

• Discover the case killers that most practices are currently doing that confuse and turn off the patient

• Identify the most powerful strategies, questions, and phrases you must implement to have your patients schedule today

• Simplify the financial agreement process to make it easier for patients to say yes

More About Penny Reed:

Penny Reed is a dental practice speaker, coach, and author of the book Growing Your Dental Business. She coaches dentists and their teams to raise the bar on their performance and create an office culture where the entire team looks forward to coming to work every day. As a result of her work, participants and clients share that their team is more energized, more productive, and takes more ownership of their roles and responsibilities in achieving results.

Penny began her career in dental office management in 1992. She discovered a passion for helping others grow their practices and has been coaching dentists and their teams since 1994. She has been named a Leader in Dental Consulting by Dentistry Today, from 2007 to 2018. She is a member of the Speaking Consulting Network, Academy of Dental Management consultants, and the American Association of Dental Office Managers. Penny is also the past president of the Tennessee Chapter of the National Speaker’s Association. In addition, she is the creator and host of the podcast, Growing Your Dental Business, on iTunes.

Penny lives in Tennessee with her husband Rob and is the proud mom of Brooke and Savanah. She has an addiction to the Disney theme parks and is always planning her next trip or dental retreat near the magic.

Mar 21, 2018
Episode 2- Advanced Level Courses @ the 14th Annual AADOM Dental Management Conference
00:13:18

Heather Colicchio is the founder and president of the American Association of Dental Office Management. Heather is passionate about small business and entrepreneurship. She is excited by visioning and building, and seeing ideas come to life, especially when these ideas empower others. One of her strengths is connecting people to achieve their individual and combined goals. Heather appreciates quality collaboration and thrives working with a talented team of professionals both inside AADOM and within the dental industry.

In this Episode, Heather talks about the Advanced Level Courses for Experienced Practice Management Professionals that will be available this year at the AADOM 14th Annual Dental Management Conference in San Antonio, TX July 19th-21st.

 

Here is a list of those courses:

AADOM's Train the Trainer Camp

FAADOM Fast Track

From Startup to Build Up

Your HR GPS

The Other Half of the Software Equation-Quickbooks Essentials
Your Actions Speak Louder Than Words

Network Participation: Is It Working for You?

A Day in the Life of a Manager

Yes!Yes!Yes! When Do We Start

Mar 20, 2018
Episode 1-AADOM Rocks San Antonio!
00:48:48

Heather Colicchio is the founder and president of the American Association of Dental Office Management. Heather is passionate about small business and entrepreneurship. She is excited by visioning and building, and seeing ideas come to life, especially when these ideas empower others. One of her strengths is connecting people to achieve their individual and combined goals. Heather appreciates quality collaboration and thrives working with a talented team of professionals both inside AADOM and within the dental industry.

Learn More about the AADOM 14th Annual Dental Manager Conference and Register Today!!

Mar 19, 2018