The Dental Practice Fixers Podcast Featuring Secret Shopper Calls to Dental Offices
By Dr. Richard Madow
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Image by Dr. Richard Madow
Category: Management
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Subscribers: 2
Reviews: 0
Episodes: 100
kjolynch
Aug 1, 2018
The Madow brothers bring a refreshing format to their podcast. I like that the episodes are not too long and are fun to listen to. I really like the practice tips and the random office calls! Eye opening for sure!
Description
The only dental podcast that features live mystery shopper calls to dental practices, The Dental Practice Fixers is the podcast for dentists and team members who want to provide a better patient experience, improve their customer service skills, book more new patients, increase treatment acceptance, and enjoy dentistry more! On each episode Dr. Richard Madow provides easy-to-implement practice growth strategies, and then calls actual dental offices posing as a potential new patient. The results are sometimes shocking, often hilarious, and always a great learning opportunity. You can reach Dr. Rich at his personal email address: rich@madow.com
| Episode | Date |
|---|---|
|
20 Things You Should NEVER Say to a Patient!
|
Aug 09, 2025 |
|
The Clarity Cure: What “Don’t Take Cosentyx” Can Teach Your Dental Practice
|
Jul 26, 2025 |
|
The Three Questions Every Dentist Should Ask
|
Jun 29, 2025 |
|
Dental Practice Lesson: Little Words, Big Difference!
|
Jun 06, 2025 |
|
A Patient Walks In Barefoot – or How To Provide More Treatment!
|
May 24, 2025 |
|
Handling Difficult Conversations – Is Your Dental Practice Hell’s Kitchen?
|
May 09, 2025 |
|
Treatment Options: What Do Patients Want?
|
Apr 25, 2025 |
|
The DIRTY Secret About Dental Podcasts!
|
Apr 12, 2025 |
|
We DON’T Do That At OUR Office!!
|
Mar 29, 2025 |
|
Three Practice Lessons, Mystery Shopper Calls, and a Tribute!
|
Mar 08, 2025 |
|
Taylor Swift, The Super Bowl, and Your Dental Practice!
|
Feb 14, 2025 |
|
More New Patients and Higher Case Acceptance….By Using These?
|
Feb 02, 2025 |
|
Number One or Number Two?
|
Jan 17, 2025 |
|
A HUGE Mistake I Made In My Practice!
|
Jan 03, 2025 |
|
Special Year-End Episode: Ten Things To Do Every Morning!
|
Dec 20, 2024 |
|
Say This, Not That!
|
Dec 06, 2024 |
|
Special Podcast Episode: Ten Things To Do Now For A Great 2025!
|
Nov 23, 2024 |
|
“Is Your Practice Sideways + Is SEO Worth It?”
|
Nov 08, 2024 |
|
Don’t Sell Dentistry – Do This Instead!
|
Oct 25, 2024 |
|
What Type of Dentist Are YOU?
|
Oct 11, 2024 |
|
Beat The DSOs At Their Own Game!
|
Sep 28, 2024 |
|
How To Have A Legendary Dental Practice!
|
Sep 13, 2024 |
|
Artificial Intelligence In YOUR Practice!
|
Aug 31, 2024 |
|
Five Dental Phrases I’m Tired Of Hearing!
|
Aug 16, 2024 |
|
Negative Patient Inertia – Your Practice’s Biggest Competition!
|
Aug 02, 2024 |
|
Team Problems / Team Solutions: The “Seating Chart Rule!
|
Jul 13, 2024 |
|
What Is The BEST Service To Be Doing In Your Practice Right NOW?
|
Jun 28, 2024 |
|
Do You Take My Insurance? The BEST Answer!
|
Jun 16, 2024 |
|
Should You Believe The So Called Practice Management Experts?
|
Jun 01, 2024 |
|
Crazy Advice Dentists Give and Get!
|
May 18, 2024 |
|
Stop It With The New Patients…Do This First!
|
May 03, 2024 |
|
The Best Way To Get Dental Practice Growth Ideas – Plus What’s A WIWO?
|
Apr 19, 2024 |
|
Ten Things You Should NEVER Say To A Dental Patient!
|
Apr 01, 2024 |
|
How To Find and Hire the Best Team Members!
|
Mar 22, 2024 |
|
Schedule More New Patients NOW!
|
Mar 08, 2024 |
|
How To Answer The Most Typical New Patient Questions!
|
Feb 23, 2024 |
|
Transform The Difficult Patient!
|
Feb 09, 2024 |
|
Hair, Skin, Feet, Teeth…Can Improve Your Practice!
|
Jan 26, 2024 |
|
Is Your Practice So Good That It’s Bad?
|
Jan 14, 2024 |
|
Special Year End Episode – 16 Rules of Life and Dentistry!
|
Dec 29, 2023 |
|
Why Should I Go To YOUR Practice?
|
Dec 16, 2023 |
|
Should I Stay or Should I Go
|
Dec 03, 2023 |
|
Get Patients To Ask YOU For Whitening!
|
Nov 17, 2023 |
|
Would You Like A Crown With That? Dental Lessons From An Unlikely Source!
|
Nov 03, 2023 |
|
Dr. Rich Gets Duped!
|
Oct 20, 2023 |
|
Doc – Do You Guarantee These Crowns?
|
Oct 06, 2023 |
|
Fill Last Minute Cancellations 90% of the Time!
|
Sep 22, 2023 |
|
The Dental Magic Words!
|
Sep 09, 2023 |
|
Favorite Excuses of Dentists
|
Aug 20, 2023 |
|
Why Should I Go To YOUR Dental Practice?
|
Aug 04, 2023 |
|
Five of the TOP Dental Practice Issues
|
Jul 22, 2023 |
|
Improve Your Dental Practice With ‘Marginal Gains!’
|
Jul 08, 2023 |
|
GPs and Specialists Should Help Each Other!
|
Jun 25, 2023 |
|
Should We Give Our Patients What They Want_ Plus More Mystery Shopper Calls
|
Jun 13, 2023 |
|
Is Your Dental Practice Clinically Calibrated?
|
May 26, 2023 |
|
Mystery Shopper Calls Plus The Number One Enemy of a Great Practice!
|
May 13, 2023 |
|
How To REALLY Use Artificial Intelligence In Your Practice!
|
May 05, 2023 |
|
Things A Patient Should Never See…or Hear!
|
Apr 21, 2023 |
|
Why Is That Crown So Expensive?
|
Apr 08, 2023 |
|
Fill Last Minute Cancellations 90% of the Time!
|
Mar 17, 2023 |
|
Dental Practice Websites – What’s Wrong With Most of Them?
|
Feb 24, 2023 |
|
Proper Patient Selection: The Number One Rule!
|
Feb 04, 2023 |
|
Doctor – Don’t Do This!
|
Jan 20, 2023 |
|
Special Edition: The Philosophy of Dental Practice Success!
|
Jan 01, 2023 |
|
This Dental Video Made Me Barf – and Passive Income Tips!
|
Dec 22, 2022 |
|
Increase Your Cash Flow NOW – Ten Ways for 2023
|
Dec 02, 2022 |
|
Two Questions To Ask EVERY Patient!
|
Nov 11, 2022 |
|
Why Patients Love To Be Led!
|
Oct 29, 2022 |
|
Don’t Be The Best Practice….Be The Only!
|
Oct 08, 2022 |
|
Five Reasons Patients Don’t Get Scaling and Root Planing
|
Sep 16, 2022 |
|
Something Most Dentists Do Wrong Every Day….and How To Fix It!
|
Aug 27, 2022 |
|
The Choco-Taco and Influencing Your Patients!
|
Aug 12, 2022 |
|
Do You Have This Affliction Most Dentists Do.
|
Jul 30, 2022 |
|
How To Drop PPOs in Three Easy Steps!
|
Jul 15, 2022 |
|
Fifteen Rules of Dentistry….And Life!
|
Jul 01, 2022 |
|
The Obvious Secrets to Case Acceptance?
|
Jun 18, 2022 |
|
You Need More Online Reviews!
|
Jun 03, 2022 |
|
Inflation, Lab Fees, Scripting, and More!
|
May 23, 2022 |
|
Dental Crown Treatment Acceptance at the Local Body Shop?
|
May 06, 2022 |
|
What’s YOUR Financial Policy?
|
Apr 22, 2022 |
|
How To Easily Confuse A Patient!
|
Apr 01, 2022 |
|
Why Didn’t My Last Dentist Tell Me This?
|
Mar 18, 2022 |
|
My Patients Only Want What Insurance Covers!
|
Mar 04, 2022 |
|
Dentists: We Drive Ourselves Crazy!
|
Feb 18, 2022 |
|
The Best Piece of Advice!
|
Feb 05, 2022 |
|
Why Our Patients Love To Be Led!
|
Jan 20, 2022 |
|
This Is NOT A Dental IQ Test!
|
Jan 06, 2022 |
|
Why Would You Ever Want To Do That?
|
Dec 21, 2021 |
|
The MOST Important Word In Dentistry!
|
Dec 10, 2021 |
|
Are You Clinically Calibrated?
|
Nov 26, 2021 |
|
Special Edition: How To Be “Superbold” with guest Fred Joyal!
|
Nov 14, 2021 |
|
Do You Take My (Crappy) Insurance?
|
Oct 23, 2021 |
|
What’s Your Office Elevator Pitch?
|
Oct 02, 2021 |
|
A Great Way to Get Referrals!
|
Sep 26, 2021 |
|
Get Patients To Ask YOU For Whitening!
|
Sep 04, 2021 |
|
The Obvious Secrets to Case Acceptance?
|
Aug 20, 2021 |
|
Retiring Hygienist Wreaks Havoc!
|
Aug 14, 2021 |
|
The Answer Is NO!
|
Jul 30, 2021 |
|
Should We Ever Do This At The First Visit?
|
Jul 17, 2021 |
|
Does Your Office Pass The Dishwasher Test?
|
Jul 09, 2021 |