Agiles IT-Service-Management
By Paul Buffington, Swati Jain, Patrick Schuh
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Category: Business
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Subscribers: 4
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Episodes: 18
Description
Podcast by Paul Buffington, Swati Jain, Patrick Schuh
| Episode | Date |
|---|---|
|
Einleitung: Agiles IT-Service-Management
|
Jul 25, 2018 |
|
Kapitel 01: Vorwort und Einführung
|
Jul 25, 2018 |
|
Kapitel 02: Das Beste aus zwei Welten – Agile und ITSM
|
Jul 25, 2018 |
|
Kapitel 03: ITSM-Lösungen von Atlassian
|
Jul 25, 2018 |
|
Kapitel 04: Self-Service
|
Jul 25, 2018 |
|
Kapitel 05: Wissensmanagement
|
Jul 25, 2018 |
|
Kapitel 06: Anfragenmanagement
|
Jul 25, 2018 |
|
Kapitel 07: Störungsmanagement
|
Jul 25, 2018 |
|
Kapitel 08: Problem-Management
|
Jul 25, 2018 |
|
Kapitel 09: Change Management
|
Jul 25, 2018 |
|
Kapitel 10: Aufgabenmanagement
|
Jul 25, 2018 |
|
Kapitel 11: Qualitätsmanagement, Kundenzufriedenheit und Service-Level-Agreements
|
Jul 25, 2018 |
|
Kapitel 12: Automatisierung
|
Jul 25, 2018 |
|
Kapitel 13: Agile Rituale für IT-Teams
|
Jul 25, 2018 |
|
Kapitel 14: Teamgesundheit
|
Jul 25, 2018 |
|
Kapitel 15: Service-Management jenseits der IT
|
Jul 25, 2018 |
|
Kapitel 16: Fazit und Empfehlungen
|
Jul 25, 2018 |
|
Schluss: Über brainbits
|
Jul 25, 2018 |