The CX Podcast
By Steven Van Belleghem
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Image by Steven Van Belleghem
Category: Business
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Subscribers: 8
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Episodes: 197
Description
Every month Steven shares his view on the latest customer experience, marketing and technology news in a short update. On a regular bases, you can also listen to (parts of) his keynote presentations and interviews with experts in the field of customer experience and technology.
Steven is a thought leader on the transformation of customer relations and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world.
| Episode | Date |
|---|---|
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CX Update #20: customer satisfaction at Airbnb, building empathy and more!
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Apr 26, 2024 |
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CX Update #18: Mental flexibility, Victoria’s Secret and many more!
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Jan 30, 2024 |
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CX TRENDS FOR 2024
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Dec 07, 2023 |
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CX Update #17: customer loyalty, effective empathy and many more!
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Oct 27, 2023 |
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CX Update #16: Personal AIssistants, frontline staff and many more!
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Sep 29, 2023 |
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CX Update #15: Friction hunter, non negotiable rules and many more!
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Jun 29, 2023 |
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CX Update #14: Artificial empathy, opposing interests and many more!
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Jun 02, 2023 |
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CX Update #13: AI buying behavior, understanding customer feedback and many more!
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Apr 28, 2023 |
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CX Update #12: Communities, human skills and many more!
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Mar 31, 2023 |
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CX Update #11: New phase of personalization, the benefits of chatGPT and many more!
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Mar 03, 2023 |
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CX Update #10: Customer Experiences stories about Le Louvre, Disney and many more!
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Jan 30, 2023 |
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CX Update #9: The importance of micro decisions in cx, the never normal customer and more!
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Dec 20, 2022 |
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CX TRENDS FOR 2023: the rise of empowered CX, bright cx and more!
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Nov 28, 2022 |
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CX Update #8: The 90% tech experience, impact on the world with your customers and more!
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Oct 28, 2022 |
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CX Update #7: CX is NOT a Christmas Tree, The open door effect and more!
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Sep 30, 2022 |
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CX Update #6: Time to Tik-Tok'ise your interfaces, create a customer culture and more!
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Jun 30, 2022 |
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Interview with Alexis Lebedoff: Country director Meta Belgium
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Jun 28, 2022 |
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CX Update #5: Customer experience in times of high inflation, How lululemon is re-thinking customer loyalty and more!
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May 31, 2022 |
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CX Update #4: The power of moments, Web3 is NOT a pot of gold and the wait'o'graphers from Hilton
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Apr 29, 2022 |
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CX Update #3: customer benefits of web3, your influence horizon and more!
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Apr 01, 2022 |
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Special episode with Tom Roelens: We start every day with a customer experience meeting
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Mar 29, 2022 |
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CX Update #2: Creating positive change, the rise of immersive experiences and more!
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Feb 25, 2022 |
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Special episode with Ron Johnson: Commerce at home is the new frontier
|
Feb 21, 2022 |
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CX Update #1: Removing barriers, difference between empathy and compassion and more!
|
Jan 28, 2022 |
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Steven's week 224: News about Sneakers for the Metaverse, Google and more!
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Dec 17, 2021 |
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Steven's week 223: News about AB InBev, future of the banks and more!
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Dec 10, 2021 |
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Steven's week 222: News about Uber Health, DBS and more!
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Dec 03, 2021 |
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10 Customer Experience Trends for 2022, by Steven Van Belleghem
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Dec 02, 2021 |
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Steven's week 221: News about Amazon, Twitter and more!
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Nov 26, 2021 |
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Steven's week 220: News about Nike, H&M and more!
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Nov 19, 2021 |
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Steven's week 219: News about iOS privacy, Facebook and more!
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Oct 29, 2021 |
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Zalando versus SHEIN - by Steven Van Belleghem and Pascal Coppens
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Oct 28, 2021 |
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Steven's week 218: News about Walmart, Waze and more!
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Oct 22, 2021 |
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Disney versus Tencent - by Steven Van Belleghem and Pascal Coppens
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Oct 21, 2021 |
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Steven's week 217: News about Amazon, NFT and more!
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Oct 15, 2021 |
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Facebook versus Bytedance - Steven Van Belleghem with Pascal's China Lens
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Oct 14, 2021 |
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Tesla versus BYD - Steven Van Belleghem with Pascal's China Lens
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Oct 11, 2021 |
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Steven's week 216: News about the Facebook outage, Netflix gaming and more!
|
Oct 08, 2021 |
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Steven's week 215: News about Amazon Astro, TikTok and more!
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Oct 01, 2021 |
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Booking versus Ctrip - Steven Van Belleghem with Pascal's China Lens
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Sep 29, 2021 |
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Steven's week 214: News about Apple, brand loyalty and more!
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Sep 24, 2021 |
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Apple versus Xiaomi - Steven Van Belleghem with Pascal's China Lens
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Sep 22, 2021 |
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Amazon versus Alibaba - Steven Van Belleghem with Pascal's China Lens
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Sep 20, 2021 |
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Steven's week 213: News about Epic Games, Fake news and more!
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Sep 17, 2021 |
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Steven's week 212: news about PayPal, Amazon Care and more!
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Sep 10, 2021 |
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Steven's week 211: News about Tesla Bot, Amazon and more!
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Sep 03, 2021 |
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Interview with Steven van Belleghem about customer centricity in internal processes
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Aug 06, 2021 |
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Interview with Steven van Belleghem about customer centricity in product innovation
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Jul 23, 2021 |
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Interview with Steven van Belleghem about customer centricity in customer service
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Jul 09, 2021 |
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Steven's week 210: News about Lego, TikTok and more!
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Jun 25, 2021 |
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Steven's week 209: News about Smart clothing, Amazon's 'Just Walk Out' and more!
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Jun 18, 2021 |
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Steven's week 208: News about Pinterest, Starlink and more!
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Jun 11, 2021 |
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Steven's week 207: News about Whatsapp, Amazon Sidewalk and more!
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Jun 04, 2021 |
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Steven's week 206: News about Netflix, Google AI tool and more!
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May 28, 2021 |
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Steven's week 205: News about Shein, Facebook Live Shopping and more!
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May 21, 2021 |
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Steven's week 204: News about Apple, Facebook and more!
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May 14, 2021 |
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Steven's week 203: News about Starlink satellites and Signal!
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May 07, 2021 |
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Steven's week 202: News about Shopify, Robot Dog experiment and more!
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Apr 30, 2021 |
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Steven's week 201: News about Walmart, AR shopping and more!
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Apr 23, 2021 |
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Steven's week 200: Special episode
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Apr 02, 2021 |
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Steven's week 199: News about Amazon Fresh, Zoom and more!
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Mar 26, 2021 |
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Steven's week 198: News about wearables, TikTok and more!
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Mar 19, 2021 |
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Steven’s week 197: News about biometric payments, Instagram Lite and more!
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Mar 12, 2021 |
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Steven’s week 196: News about Microsoft holographic 3D meetings, Volvo goes fully electric and more!
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Mar 05, 2021 |
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Steven’s week 195: News about digital news subscriptions, doctors burnouts and more!
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Feb 26, 2021 |
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Steven’s week 194: News about Jaguar's electric future, Facebook smartwatch rumours and more!
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Feb 19, 2021 |
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Steven’s week 193: News about Facebook & Shopify deal, Google health tracking and more!
|
Feb 12, 2021 |
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4 tips for informal moments in a remote world
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Feb 10, 2021 |
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Steven Van Belleghem x Jonathan Berte - CEO Robovision
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Feb 08, 2021 |
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Steven’s week 192: News about Jeff Bezos stepping down, biometric payments and more!
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Feb 05, 2021 |
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10 most Frequently Asked Questions of customer experience
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Feb 03, 2021 |
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Steven's week 191: News about Google Routines, Birdwatch, influencer marketing & Twitch and more!
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Jan 29, 2021 |
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My 12 golden guidelines for CX
|
Jan 28, 2021 |
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Steven’s week 190: News about Medical care at home by CVS, WhatsApp privacy controversy and more!
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Jan 22, 2021 |
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Steven’s week 189: News about Apple Watch, record-breaking Super Bowl ads and more!
|
Jan 15, 2021 |
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Steven Van Belleghem x Duncan Wardle
|
Jan 11, 2021 |
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Steven’s week 188: News about police using tracing app data, Google ethics and more!
|
Jan 08, 2021 |
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Special guest appearance: Matthew Brennan
|
Jan 04, 2021 |
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Steven’s week 187: News about Apple privacy nutrition score, Google outage and more!
|
Dec 18, 2020 |
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Steven’s week 186: News about TikTok ban in India, Warner Brothers streaming and more!
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Dec 11, 2020 |
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8 CX Trends for 2021, by Steven Van Belleghem
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Dec 07, 2020 |
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Steven’s week 185: News about DeepMind scientific breakthrough, Facebook buys Kustomer and more!
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Dec 04, 2020 |
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Steven’s week 184: News about Bring Back Friday at Ikea, virtual healthcare and more!
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Nov 27, 2020 |
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Steven’s week 183: News about Google Pay's major make-over, social commerce booming and more!
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Nov 20, 2020 |
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Steven’s week 182: News about Apple Watch data, China watching big tech and more!
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Nov 13, 2020 |
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Steven’s week 181: News about... fake news, Pokémon Go, Burger King supports McDonald's and more!
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Nov 06, 2020 |
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Steven’s week 180: News about Shopify & TikTok collaboration, Instacart spectacular growth and more!
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Oct 30, 2020 |
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Steven’s week 179 : News about Tesla’s full self-driving car, early Amazon Prime Day and more!
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Oct 23, 2020 |
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Steven’s week 178: News about Apple’s new HomePod Mini, Disney Plus streaming and more!
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Oct 16, 2020 |
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Steven’s week 177: News about: Apple Store, Big Tech monopolies and more!
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Oct 09, 2020 |
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Steven’s week 176: News about growth of Twitch, Amazon's new payment system and much more
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Oct 02, 2020 |
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In-depth interview about my book "The Offer You Can't Refuse" with Francesca Vanthielen
|
Sep 29, 2020 |
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Steven’s week 175: News about Disney+’s experiment, Amazon Care and more
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Sep 25, 2020 |
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Steven’s week 174: News about Singapore contact tracing, Facebook Campus and Ray-Ban smart glasses
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Sep 18, 2020 |
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Steven’s week 173: News about Wonder Lab, Apple's new keyboard and China blocks TikTok sell-off
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Sep 11, 2020 |
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Steven’s week 172: News about TikTok acquisition, Facebook Horizon and more!
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Sep 04, 2020 |
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Steven’s week 171: News about Google fact-check labels, Facebook ad boycott and more!
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Jun 26, 2020 |
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Steven’s week 170: News about Facebook payment service, Tencent city in China and more.
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Jun 19, 2020 |
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Steven calls with Jon Bird
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Jun 14, 2020 |
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Steven’s week 169: News about IBM's decision about facial recognition, booming bots and more.
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Jun 12, 2020 |
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Steven’s week 168: News about Amazon growth, online bank services, Nuro pharma deliveries and digital healthcare boost
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Jun 05, 2020 |
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Steven’s week 167: News about Twitter fact-checks Trump and Tencent cloud investment
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May 29, 2020 |
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Steven’s week 166: News about Facebook Shops, Apple’s AR glasses and more!
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May 22, 2020 |
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KEYNOTE Domino's Pizza transformed their strategy to become the fastest and the easiest place to order pizza
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May 18, 2020 |
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Steven's week 165: News about Twitter, Google Sidewalk Labs and Amazon's grocery service!
|
May 15, 2020 |
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KEYNOTE You cannot go far enough in giving autonomy to your client facing teams members
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May 11, 2020 |
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Steven's week 164: News about Twitter, Shopify & TikTok
|
May 08, 2020 |
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KEYNOTE Customer Experience in B2B markets
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May 04, 2020 |
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Steven's week 163: News about Zoom, YouTube, podcasts and much more!
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Apr 30, 2020 |
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KEYNOTE Strategies to compete in a tech platform dominated world
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Apr 27, 2020 |
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Steven's week 162: News about Lego, Netflix, Facebook and Alibaba
|
Apr 24, 2020 |
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Steven calls with Phillippe Rogge
|
Apr 20, 2020 |
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Steven's week 161: News about Amazon, Airbnb and booking.com, Apple and Google
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Apr 17, 2020 |
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Steven calls with Tom Debruyne
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Apr 13, 2020 |
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Steven's week 160: News about Bpost, Zoom, Amazon Prime Day, Disney Plus and the One World home concert
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Apr 10, 2020 |
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KEYNOTE The world needs trusted gatekeepers / keynote at Obama event Amsterdam
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Apr 06, 2020 |
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Steven's week 159: a new corona-themed episode of Steven’s Week!
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Apr 03, 2020 |
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KEYNOTE Easy years of digital are behind us, next challenges are more complex
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Mar 30, 2020 |
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Steven's week 158: positive stories from companies around the world!
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Mar 27, 2020 |
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Steven Talks: Interview with the management team of Centraal Beheer
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Mar 27, 2020 |
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Steven calls with prof. Filip Caeldries
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Mar 23, 2020 |
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Steven's week 157: Companies across the globe are helping people during the COVID-19 crisis!
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Mar 20, 2020 |
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Steven's week 156! News about Amazon Go, CVS pharmacies and much more
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Mar 13, 2020 |
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Steven's week 155: News about Alibaba and the coronavirus, LinkedIn Stories, Amazon Go & much more!
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Mar 06, 2020 |
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Steven's week 154: News about an Apple tool, Boring Company, China & the coronavirus and LendingClub
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Feb 21, 2020 |
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Steven's week 153: News about the Coronavirus, the US, SpaceX and a reunion in VR!
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Feb 14, 2020 |
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Steven's week 152: News about Amazon Prime, Grab, Disney Plus, Unilever, Spotify and Alexa voice.
|
Feb 07, 2020 |
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Steven's week 151: News about the battle against the coronavirus, Apple, Pinterest and P&G!
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Jan 31, 2020 |
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Steven's week 150: News about Tesla Model 3, Fitbit and GM Cruise
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Jan 24, 2020 |
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Steven's week 149: News about Facebook AR glasses ambition, DNA testers 23andME, Walmart and Amazon
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Jan 17, 2020 |
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Steven's week 148: News about SpaceX Starlink satellites, Alexa, Samsung, Instagram and Amazon
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Jan 10, 2020 |
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Steven's Week 147: news about PewDiePie, Lyft, Apple, Amazon and Disney+
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Dec 20, 2019 |
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Steven's week 146: News about Netflix, Tesla, Walmart and Pirate Bay
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Dec 13, 2019 |
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Steven's week 144: News about Didi, Virtual Reality, Netflix, Alexa and Amazon
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Dec 06, 2019 |
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Steven's week 144: News about Didi, Virtual Reality, Netflix, Alexa and Amazon
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Nov 29, 2019 |
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Steven's week 143: News about Amazon Go, Google Assistant, SoftBank and TikTok
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Nov 22, 2019 |
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Steven's week 142: News about Alibaba, Apple Card, Instagram, Amazon and Disney+
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Nov 15, 2019 |
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Steven's week 141: News about Google, Twitter, Uber and Alipay
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Nov 08, 2019 |
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Steven calls with Tony Chocolonely
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Nov 04, 2019 |
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Steven's week 140: News about OpenAI, Mark Zuckerberg, Netflix, Google & Libra
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Oct 25, 2019 |
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Steven’s week 139: News about Facebook, Fortnite, Oracle and Google
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Oct 18, 2019 |
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Steven calls with Herman Toch
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Oct 14, 2019 |
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Steven’s week 138: News about John Hancock & Apple Watch, Tik Tok, Apple, Google and Waymo
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Oct 11, 2019 |
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Steven calls with Tien Tzuo
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Oct 07, 2019 |
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Steven's week 137: News about Volkswagen, Amazon, Mark Zuckerburg vs. Tik Tok and Google Assistant
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Oct 04, 2019 |
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Steven’s week 136: News about Walgreen, Apple, LinkedIn, Tesla, Facebook, Amazon Echo and Mark Zuckerberg’s new VR tool.
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Sep 27, 2019 |
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Titel: STEVENS WEEK 135: News about neobanks, Google's driverless car, voice assistance and Mercedes
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Sep 20, 2019 |
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Steven's week 134: News about Facebook, streaming music and Apple TV+ with Netflix
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Sep 13, 2019 |
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Steven's week 133: News about Didi robotaxi service, Nike, Disney+, Facebook and new iPhone
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Sep 06, 2019 |
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Steven's week 132: News about Amazon, the Harry Potter AR game, Apple and Google's Sidewalk Labs
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Jun 29, 2019 |
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Steven's week 131: News about Amazon, Uber Eats and McDonald's, Libra, YouTube and Alexa
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Jun 21, 2019 |
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Steven's Week 130: News about Spotify, Wallmart, Amazon and insurance startup Lemonade
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Jun 14, 2019 |
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Thinkers50 interview about Automation, AI and the Customer Experience
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Jun 07, 2019 |
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Steven's week 129: News about Facebook's Libra, Amazon's Echo Show 5 and Amazon's iTunes
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Jun 07, 2019 |
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Customer experience in a world of AI platforms
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Jun 03, 2019 |
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Steven's Week #128: News about Facebook, Amazone Alexa & 5G Technology
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May 31, 2019 |
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Steven's Week #127: News about Amazon, Deliveroo, ByteDance & The Boring Company
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May 24, 2019 |
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Steven's Week #126: News about SpaceX, Uber, Google Assistant & 5G Technology
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May 17, 2019 |
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Steven's Week #125: News about Tencent, Singapore fintech, Amazon & 5G Technology
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May 10, 2019 |
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Steven calls with Rudy Moenaert
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May 07, 2019 |
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Steven's Week 124: news about Alibaba, Marriott, Apple, Sainsbury's and Facebook
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May 03, 2019 |
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Steven calls with Thierry Geerts
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Apr 30, 2019 |
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Steven's Week 123: News about Facebook, Google, Uber and JcPenney
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Apr 26, 2019 |
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Steven calls with Pascal Coppens
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Apr 23, 2019 |
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Steven's week 122: News about Walmart and Google Assistant, Facebook and Burger King!
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Apr 05, 2019 |
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Steven calls with Ken Hughes
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Apr 02, 2019 |
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Steven's week 121: News about McDonalds, Apple and the success of cash-free stores in the US
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Mar 29, 2019 |
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Steven calls with Tom De Ruyck
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Mar 26, 2019 |
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Steven's week 120: News about Whatsapp, Instagram, Volvo and Nvidia!
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Mar 22, 2019 |
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Steven calls with Leslie Cottenjé
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Mar 19, 2019 |
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Steven's Week 119: News about Apple, Airbnb & Amazon
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Mar 15, 2019 |
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Steven's Week 118: News about Target, BMW and Daimler, VW and Ford, Disney and Meituan!
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Mar 01, 2019 |
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Steven's week 117: News about P&G Apple, Amazon, Elon Musk and Google!
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Feb 25, 2019 |
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Steven's Week 116: News about Colruyt, Google, LinkedIn, Apple and Walmart!
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Feb 15, 2019 |
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Steven's Week 115: News about Ikea, Warby Parker, a new law in New Jersey and Fortnite!
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Feb 08, 2019 |
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Steven Van Belleghem by the CEO of Accenture India
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Feb 08, 2019 |
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Steven's week 114: News about Wallmart, Facebook, Volvo and Disney!
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Feb 01, 2019 |
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Steven's Week 113: Exciting news from Microsoft, Amazon and Google, Waymo, Boeing and Netflix!
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Jan 25, 2019 |
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Steven's week 112: News about AT&T and Magic Leap, Caper, Bytedance challenges WeChat and Nike
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Jan 18, 2019 |
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What to expect from the big technology companies in 2019?
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Jan 18, 2019 |
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Steven's week 111: News about Apple, Audi, Disney, AI algorithms and Amazon Go stores
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Jan 11, 2019 |
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Steven’s week 110: News about Starbucks and Uber Eats, Snapchat, Elon Musk and Google Lens!
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Dec 21, 2018 |
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10 predictions for customer experience in 2019
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Dec 14, 2018 |
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Steven's week 109: News about Nvidia, Amazon, Taylor Swift and the new king of YouTube!
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Dec 14, 2018 |
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Steven's week 108: News about Microsoft, Ali Baba, Marriott's data leak and WhatsApp!
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Dec 07, 2018 |
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8 tech announcements of 2018
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Nov 30, 2018 |
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Steven's week 107: News about UPS, Amazon, Apple Pay, Spotify en WeChat!
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Nov 30, 2018 |
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Steven's Week 106: news about AI, Snapchat, LinkedIn en YouTube!
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Nov 23, 2018 |
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Steven's week 105: News about Alibaba, Walmart, Starbucks and Snapchat!
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Nov 16, 2018 |
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Steven’s week 104: News about Wallmart, Amazon, Tesla and Baidu!
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Nov 09, 2018 |
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Steven's week 103: News about Apple, Amazon Prime, Skydio, Snapchat, Uber and Walmart
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Oct 26, 2018 |
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Steven Talks with Simon Mainwaring
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Oct 25, 2018 |
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Steven talks with David Li
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Oct 25, 2018 |
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Steven talks with Jeffrey Kang
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Oct 25, 2018 |
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Steven talks with Mickey McManus
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Oct 25, 2018 |
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Steven Talks with Davy Kestens
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Oct 25, 2018 |
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Steven's Week 102: news about Rolls-Royce and Intell, MIT University, Uber, GM and Google
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Oct 25, 2018 |