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Episode | Date |
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Episode 130 - Katie Felton on Education Pricing and Packaging
|
Apr 25, 2024 |
Episode 129 - Mindy Barenblat - So Much Joy in Pricing
|
Apr 05, 2024 |
Episode 128 - Emily Brogan - Customer First Thinking
|
Mar 21, 2024 |
Ep 127 - Brian Oblinger - Community and Customer Education are Better Together
|
Mar 07, 2024 |
Episode 126 - Jesse Evans - Collaborating with Product Teams and Getting Buy-In
|
Feb 22, 2024 |
CELab - Ep 125 - Julie Dirksen - Designing Learning for Behavior Change
|
Feb 08, 2024 |
Episode 124 - Sharon Castillo - Why Good Accessibility is Good Customer Education
|
Jan 25, 2024 |
Episode 123 - CLOWN LAB
|
Jan 16, 2024 |
Episode 122 - 2023 Wrap-Up and 2024 Predictions
|
Dec 28, 2023 |
Episode 121 - Customer Education Report Season 2023
|
Dec 14, 2023 |
Episode 120 - Barry Kelly - Thought Industries - The Headless LMS and the Future of Learning
|
Nov 30, 2023 |
Ep 119 - Alessio Artuffo - Docebo and AI-Powered Customer Education
|
Nov 16, 2023 |
CELab - Ep 118 - Sourabh Bajaj - AI and Customer Education
|
Nov 02, 2023 |
Ep 117 - Strigo and the Next Generation of Virtual Instructor Led Training
|
Oct 19, 2023 |
Ep 116 - Treion Muller - The Rise of the Mutant Learner
|
Oct 05, 2023 |
Ep 115 - Shellie Grieve - Cohort Learning in Customer Education
|
Sep 21, 2023 |
Ep 114 - Alessandra Marinetti - Change Management and its Role in Customer Education
|
Sep 07, 2023 |
Ep 113 - Caitlin Wood - Scale Success and the Role of Education
|
Aug 24, 2023 |
Ep 112 - Nick Mehta and Steve Cornwell - Digital Customer Education
|
Aug 17, 2023 |
Episode 111 - Instructional Design 101 - Mayer's 12 Principles
|
Aug 10, 2023 |
Episode 110 - Navigating the Learning Management Systems Marketplace
|
Jul 27, 2023 |
Episode 109 - TechSmith and Project-Based Learning
|
Jul 17, 2023 |
Episode 108 - Stephanie Pellegrino - Landing a Job in Customer Education - Part 2
|
Jun 29, 2023 |
Episode 107 - Landing a Job in Customer Education - Part 1 - with Stephanie Pellegrino
|
Jun 23, 2023 |
Episode 106 - Aaron Morin @ Thinkific - Education from Hustle Culture to Customer Success
|
Jun 01, 2023 |
Episode 105 - Gamification and Gamified Learning with Intellum
|
May 17, 2023 |
Episode 104 - Customer Education and Advocacy with Docebo
|
Apr 26, 2023 |
Episode 103 - Videate - Automated Video Production with AI
|
Apr 18, 2023 |
Episode 102 - Thinkific - The Power of Education as a Growth Tool for Business
|
Apr 07, 2023 |
Episode 101 – Hard-Learned Lessons in Customer Education Leadership – Part 2
|
Mar 27, 2023 |
Episode 100 - Hard-Learned Lessons in Customer Education Leadership - Part 1
|
Mar 17, 2023 |
Episode 99 - Lisa Rothrauff - Building Resilient Customer Education Teams in Times of Change
|
Mar 03, 2023 |
Episode 98 - Tiffany Taylor - The Overlap between Customer Success and Customer Education
|
Feb 21, 2023 |
Episode 97 - Customer Education 1997 - Part 3
|
Feb 13, 2023 |
Episode 96 -Customer Education 1997 – Part 2
|
Jan 31, 2023 |
Episode 95 -Customer Education 1997 - Part 1
|
Jan 22, 2023 |
Episode 94 - Customer Education 1984 - Part 2
|
Jan 11, 2023 |
Episode 93 - 2023 Customer Education Predictions
|
Jan 02, 2023 |
Episode 92 - Customer Education 2022 Wrap-Up
|
Dec 30, 2022 |
Episode 91 - Customer Education 1984 (Part 1)
|
Dec 24, 2022 |
Episode 90 - Customer Education and the Economic Slowdown
|
Dec 01, 2022 |
Episode 89 - Michele Wiedemer - Video Creation for Customer Education
|
Nov 24, 2022 |
Episode 88 - Jasonda Desmond - The Business Impact of Customer Education
|
Nov 19, 2022 |
Episode 87 - Niyati Shah - The Area Under the Curve
|
Nov 06, 2022 |
Episode 86 - WorkRamp - Stephanie Middaugh - Bridging the Gap Between Enablement and Customer Education
|
Oct 28, 2022 |
Episode 85 – State of Customer Education Industry 2022 – Part 3 – TSIA
|
Oct 21, 2022 |
Episode 84 – State of Customer Education Industry 2022 – Part 2 – Thought Industries and IDC
|
Oct 13, 2022 |
Episode 83 - State of Customer Education Industry 2022 - Part 1 - Skilljar
|
Sep 23, 2022 |
Episode 82 - Phil Byrne - Breaking into Customer Education
|
Sep 05, 2022 |
Episode 81 - Courtney Sembler and the Wild, Wild, World of Localization
|
Jul 18, 2022 |
Episode 80 - Alessandra Marinetti - Tribal Leadership in Customer Education
|
Jun 25, 2022 |
Episode 79 - Starting Over Again
|
Jun 03, 2022 |
Episode 78 - Daniel Quick & Barry Kelly - A 12-Step Playbook for Customer Education Success
|
May 17, 2022 |
Episode 77 - Stephanie Pellegrino - The Next Generation of Customer Education Leaders
|
Apr 07, 2022 |
Episode 76 - Nick Mehta - Customer Education is the Core of Customer Success
|
Mar 23, 2022 |
Episode 75 - Melissa VanPelt - Customer Education, Advocacy, and Community
|
Mar 08, 2022 |
Episode 74 - CELab Maximum "Minis" - Part 1 - Working with Marketing
|
Feb 14, 2022 |
Episode 73 - Monica Sindwani - Transitioning to Customer Education
|
Jan 21, 2022 |
Episode 72 - He Said Dee Said CE Said - Part 2
|
Jan 01, 2022 |
Episode 71 - He Said Dee Said CE Said - Part 1
|
Dec 27, 2021 |
Episode 70 - Christy Hollingshead - Data Doesn't Lie
|
Dec 15, 2021 |
Episode 69 - Next-Level Instructional Design with Mike Di Gregorio
|
Nov 23, 2021 |
Episode 68 - Hardware and Software for Customer Education
|
Oct 31, 2021 |
Episode 67 - Developing Content at Scale for Highly Configurable SaaS Products
|
Oct 17, 2021 |
Episode 66 - Keeping Content Up to Date
|
Sep 24, 2021 |
Episode 65 - Customer Education Hiring and Team Structure - Revisited!
|
Jul 16, 2021 |
Episode 64 - The Scale Engine
|
Jun 25, 2021 |
Episode 63 - 2021 State of Customer Education Industry: TSIA & Thought Industries Reports
|
Jun 11, 2021 |
Episode 62 - Debbie Smith - Certification for SaaS Businesses
|
May 28, 2021 |
Episode 61 - Sam Cummings - Inspiring, Cultivating, and Distributing Success through Learning
|
May 14, 2021 |
Episode 60 - Gagne's Nine Events of Instruction
|
Apr 29, 2021 |
Episode 59 - Steve Cornwell Discusses the Evolution of Customer Education and Learning Ops
|
Apr 16, 2021 |
Episode 58 - Orchestrated Onboarding with Donna Weber
|
Mar 30, 2021 |
Episode 57 - Brian Childs Shares a Training Maturity Model to Grow and Scale Customer Education Teams
|
Mar 19, 2021 |
Episode 56 - Michael Harnum from @ESGsuccess Tells Us Why Customer Education and Customer Success are Really the Same Business and Walks Us Through a Maturity Model for Both
|
Mar 05, 2021 |
Episode 55 - Product-Focused Afterthought - Exploring Customer Education’s Role in Customer Success with Lincoln Murphy
|
Feb 19, 2021 |
Episode 54 - Eugene Lee Takes the Investor View on Customer Education
|
Feb 04, 2021 |
Episode 53 - Exploring Consolidated Learning Strategies with Ted Blosser
|
Jan 22, 2021 |
Episode 52 - What Can David Bowie Teach Us About Customer Education
|
Jan 08, 2021 |
Episode 51 - COGNITION 2020 - 6 Principles to Building a Customer Education Program
|
Dec 10, 2020 |
Episode 50 - CELab Anniversary Special
|
Nov 25, 2020 |
Episode 49 - Customer Education Conferences Recap 2020
|
Nov 12, 2020 |
Episode 48 - CELab Live Mailbag
|
Oct 29, 2020 |
Episode 47 - Carla Torgerson Explains Microlearning for Customer Education Professionals
|
Oct 13, 2020 |
Episode 46 - Instructional Design 101 - Bloom's Taxonomy
|
Sep 24, 2020 |
Episode 45 - Maria Manning-Chapman - Free and Fee - What Customer Education Professionals Need to Know about Education Services
|
Sep 09, 2020 |
Episode 44 - Chip Ramsey - Start with Science
|
Aug 25, 2020 |
Episode 43 - Mailbag - Part 2 - Where Does Customer Education Belong?
|
Aug 05, 2020 |
Episode 42 - Customer Education Mailbag - Part 1
|
Jul 24, 2020 |
Episode 41 – Intellum and Forrester show how to Increase Revenue and Improve Customer Retention Through Customer Education Programs
|
Jul 07, 2020 |
Episode 40 - Skilljar - 2020 Customer Education Benchmarks and Trends Report
|
Jun 30, 2020 |
Episode 39 - Thought Industries - 2020 State of Customer Training Report
|
Jun 23, 2020 |
Episode 38 - The State of Education Services 2020 - Part 1
|
Jun 16, 2020 |
Episode 37 - Delightful Learning and Gamification with Daniel Quick
|
May 18, 2020 |
Episode 36 - Jonathan Anderson and the Power of UI in Product Adoption
|
Apr 27, 2020 |
Episode 35 - A Time to Shine - Customer Education Best Practices for Dark Days
|
Mar 30, 2020 |
Episode 34 - Wendy Hamilton Explains How Video is the Key to Customer Education
|
Mar 18, 2020 |
Episode 33 - Barry Kelly Takes Us from Default to Dynamic Measurement
|
Feb 18, 2020 |
Episode 32 - Sandi Lin and the Rise of the Customer
|
Jan 15, 2020 |
Episode 31 - What Can Radiohead Teach Us About Customer Education?
|
Dec 31, 2019 |
Episode 30 - Is In-Product Education the New LMS?
|
Dec 21, 2019 |
Episode 29 - Skilljar Connect Recap
|
Dec 05, 2019 |
Episode 28 - DevLearn 2019 Recap
|
Nov 21, 2019 |
Episode 27 - Measuring ROI by Collecting, Connecting, and Visualizing Data
|
Nov 07, 2019 |
Episode 26 - Mason Levy - How Conversational AI Helps your Customer Education Program
|
Oct 24, 2019 |
Episode 25 - Why You Need a Customer Education Program
|
Oct 10, 2019 |
Episode 24 - Matt Mulholland - Why Most Customer Education is Boring
|
Sep 26, 2019 |
Episode 23 - The Myths and Misconceptions of Certification – Part 2
|
Sep 12, 2019 |
Episode 22 - The Myths and Misconceptions of Certification - Part 1
|
Aug 29, 2019 |
Episode 021 – Instructional Design 101: The Kirkpatrick Model
|
Aug 15, 2019 |
Episode 020 - Scalable Onboarding and Education Programs for Customer Success
|
Aug 01, 2019 |
Episode 19 - Sharing with Others
|
Jul 18, 2019 |
Episode 18 - What Format Should I Use for My Content?
|
Jul 09, 2019 |
Episode 17 - Starting Over
|
Jun 20, 2019 |
Episode 16 - Data Driven Decision Making for Customer Education
|
Jun 06, 2019 |
Episode 15 - iPaaS for Education
|
May 23, 2019 |
Episode 14 - Trends in Customer Education with Linda Schwaber-Cohen
|
May 09, 2019 |
Episode 13 – Becoming a Customer Education Instructional Designer
|
Apr 25, 2019 |
Episode 12 - Bill Cushard Shows How Helping Really Sells
|
Apr 12, 2019 |
Episode 11 - Content Development Myths
|
Mar 28, 2019 |
Episode 10 - Discovery and Knowledge Gathering
|
Mar 14, 2019 |
Episode 9 - Virtual Instructor-Led Training
|
Feb 28, 2019 |
Episode 8 - Skills for Customer Education Leaders
|
Feb 14, 2019 |
Episode 8 – Skills for Customer Education Leaders
|
Feb 14, 2019 |
Episode 7 - Skilljar Connect Recap - Content Effectiveness
|
Jan 31, 2019 |
Episode 6 - Connecting and Visualizing Customer Education
|
Jan 17, 2019 |
Episode 5 - CEdMA Fall 2018 Conference Recap
|
Jan 04, 2019 |
Episode 4 - Hiring a Customer Education Leader
|
Dec 20, 2018 |
Episode 3 - The LMS Discussion (Choosing a Customer LMS)
|
Nov 14, 2018 |
Episode 2 - Is Customer Education just “Training”?
|
Nov 14, 2018 |
Episode 1 - Getting Started with Customer Education
|
Nov 11, 2018 |