CELab: The Customer Education Lab
By CELab
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Episodes: 136
Description
CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.
| Episode | Date |
|---|---|
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CELab - Ep 171 - Building an Operating System for Execution: Sean Reay on the Future of Enablement & CX
|
Dec 11, 2025 |
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CELab - Ep 170 -AI in Customer Education: Scaling Success with LearnExperts & Sarah Sedgman
|
Nov 21, 2025 |
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CELab – Ep 169 – Customer Education and Education Services – The Future of Learning in B2B SaaS – Part 2
|
Nov 12, 2025 |
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CELab - Ep 168 - Customer Education and Education Services - The Future of Learning in B2B SaaS - Part 1
|
Oct 29, 2025 |
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CELab - Ep 167 - Dan Braithwaite - ILT Reborn! How Mediaocean Builds Engagement & Community in Customer Education through Live Engagement
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Oct 13, 2025 |
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CELab - Ep 166 - From Academia to AI: Building Scalable Partner Programs with April Trask
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Sep 26, 2025 |
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CELab - Ep 165 - Clea Mahoney - How to Launch a Customer Education LMS in 55 Days: Lessons from Rewst’s Rapid Rollout
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Sep 12, 2025 |
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CELab - Ep 164 - Skilljar by Gainsight - Part 1
|
Sep 02, 2025 |
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CELab - Episode 163 - The Great Naming Debate
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Aug 16, 2025 |
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CELab - Episode 162 - AI, Automation, and the Future of Customer Education: Breaking Down Silos with Eric Mistry
|
Aug 01, 2025 |
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CELab - Episode 161 - From Frustration to Innovation: Transforming Customer Education with Parta
|
Jul 18, 2025 |
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CELab - Ep 160 - Randon Ruggles and The Secret to Customer Education Success: Short-Form Video, Data, and Team Synergy
|
Jul 04, 2025 |
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CELab - Ep 159 - Pulse 2025 Customer Education Recap: AI, Scaling, and Digital Success
|
Jun 20, 2025 |
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CELab - Ep 158 - Jeremy Davis at Cloudshare - Virtual Labs: The Game-Changer in Customer Education Technology
|
Jun 07, 2025 |
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CELab - Ep 157 - Alex Levin - AI Agents: Reimagining Customer Interactions
|
May 24, 2025 |
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CELab - Ep 156 - Kevin Dunn - Harnessing AI & Operating Models for Scalable Customer Education
|
May 09, 2025 |
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Episode 155 - Todd Kirk @ Brainstorm - "The Two-Hump Problem"
|
Apr 26, 2025 |
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Episode 154 - From CSM Overload to Scaled Digital Success: How Bionic Advertising Systems Built a Game-Changing Customer Academy in Months
|
Apr 10, 2025 |
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Episode 153 - [Feed Drop] CXetera - Should CSMs do training?
|
Mar 27, 2025 |
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Episode 152 - NetExam - Beyond Customer Training: Demystifying Channel Partner Education
|
Mar 10, 2025 |
|
CELab - Ep 151 - Elli Neeld - Building AI Chatbots for CX
|
Feb 23, 2025 |
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CELab - Ep 150 - Celebrating 150 Episodes - Reflections on our Journey in Customer Education
|
Feb 08, 2025 |
|
CELab - Ep 149 - Julie Cochrane - Balancing Instructor-Led Delivery Costs with Customer Value: A Pricing Playbook
|
Jan 24, 2025 |
|
Ep 148 - Roasting the Robot CELabs Live Commentary on AI-Generated Content
|
Jan 10, 2025 |
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CELab Ep 147 - CELab 2024 Wrapped - Part 2
|
Dec 27, 2024 |
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CELab Ep 146 - CELab 2024 Wrapped
|
Dec 12, 2024 |
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CELab Ep 145 - Craig Hewitt - The Future of Podcasting and Customer Growth
|
Nov 30, 2024 |
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CELab Ep 144 - Cultivating a Culture of Learning: Trimble's Innovative Approach to Customer Education
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Nov 15, 2024 |
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CELab Ep 143 - Neel Balar - Clueso - Revolutionizing Customer Education with AI-Powered Video Creation
|
Oct 31, 2024 |
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CELab - Ep 142 - Samantha Murray - Boomeranging Back into Customer Ed
|
Oct 17, 2024 |
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CELab - Ep 141 - Rethinking Customer Education Strategy: The Power of Active Listening
|
Oct 03, 2024 |
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CELab - Ep 140 - Dan Ennis - Bridging the Gap - Collaboration Between Digital Customer Success and Customer Education
|
Sep 19, 2024 |
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CELab - Ep 139 - Melissa Kruminas @ Docebo - Building Value-Led / Product-Supported Customer Education
|
Sep 05, 2024 |
|
CELab - Ep 138 - Michele Wiedemer - The Learner-Centered Design Model - Part 2
|
Aug 22, 2024 |
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Ep 137 – Michele Wiedemer - The Learner-Centered Design Model - Part 1
|
Aug 08, 2024 |
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Ep 136 - Mini - Who's Going To Arrest Me When I Get My Certification Program Wrong?
|
Jul 25, 2024 |
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Ep 135 - Lila Meyer - From Vanity Metrics to ROI: How Gainsight is Connecting Education to Business Impact
|
Jul 11, 2024 |
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Ep 134 - Geoffrey Moore - Crossing the Chasm with Customer Education
|
Jun 27, 2024 |
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Episode 133 - Zoe Ludwig on Driving Brand Advocacy and Product Led Growth through Education
|
Jun 14, 2024 |
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Episode 132 - Intellum - Forrester Report - Driving Business Success Through Customer Education
|
Jun 01, 2024 |
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Episode 131 - Mark Kilens - Education is a Fundamental Pillar of your Go-to-Market
|
May 24, 2024 |
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Episode 130 - Katie Felton on Education Pricing and Packaging
|
Apr 25, 2024 |
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Episode 129 - Mindy Barenblat - So Much Joy in Pricing
|
Apr 05, 2024 |
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Episode 128 - Emily Brogan - Customer First Thinking
|
Mar 21, 2024 |
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Ep 127 - Brian Oblinger - Community and Customer Education are Better Together
|
Mar 07, 2024 |
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Episode 126 - Jesse Evans - Collaborating with Product Teams and Getting Buy-In
|
Feb 22, 2024 |
|
CELab - Ep 125 - Julie Dirksen - Designing Learning for Behavior Change
|
Feb 08, 2024 |
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Episode 124 - Sharon Castillo - Why Good Accessibility is Good Customer Education
|
Jan 25, 2024 |
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Episode 123 - CLOWN LAB
|
Jan 16, 2024 |
|
Episode 122 - 2023 Wrap-Up and 2024 Predictions
|
Dec 28, 2023 |
|
Episode 121 - Customer Education Report Season 2023
|
Dec 14, 2023 |
|
Episode 120 - Barry Kelly - Thought Industries - The Headless LMS and the Future of Learning
|
Nov 30, 2023 |
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Ep 119 - Alessio Artuffo - Docebo and AI-Powered Customer Education
|
Nov 16, 2023 |
|
CELab - Ep 118 - Sourabh Bajaj - AI and Customer Education
|
Nov 02, 2023 |
|
Ep 117 - Strigo and the Next Generation of Virtual Instructor Led Training
|
Oct 19, 2023 |
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Ep 116 - Treion Muller - The Rise of the Mutant Learner
|
Oct 05, 2023 |
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Ep 115 - Shellie Grieve - Cohort Learning in Customer Education
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Sep 21, 2023 |
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Ep 114 - Alessandra Marinetti - Change Management and its Role in Customer Education
|
Sep 07, 2023 |
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Ep 113 - Caitlin Wood - Scale Success and the Role of Education
|
Aug 24, 2023 |
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Ep 112 - Nick Mehta and Steve Cornwell - Digital Customer Education
|
Aug 17, 2023 |
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Episode 111 - Instructional Design 101 - Mayer's 12 Principles
|
Aug 10, 2023 |
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Episode 110 - Navigating the Learning Management Systems Marketplace
|
Jul 27, 2023 |
|
Episode 109 - TechSmith and Project-Based Learning
|
Jul 17, 2023 |
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Episode 108 - Stephanie Pellegrino - Landing a Job in Customer Education - Part 2
|
Jun 29, 2023 |
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Episode 107 - Landing a Job in Customer Education - Part 1 - with Stephanie Pellegrino
|
Jun 23, 2023 |
|
Episode 106 - Aaron Morin @ Thinkific - Education from Hustle Culture to Customer Success
|
Jun 01, 2023 |
|
Episode 105 - Gamification and Gamified Learning with Intellum
|
May 17, 2023 |
|
Episode 104 - Customer Education and Advocacy with Docebo
|
Apr 26, 2023 |
|
Episode 103 - Videate - Automated Video Production with AI
|
Apr 18, 2023 |
|
Episode 102 - Thinkific - The Power of Education as a Growth Tool for Business
|
Apr 07, 2023 |
|
Episode 101 – Hard-Learned Lessons in Customer Education Leadership – Part 2
|
Mar 27, 2023 |
|
Episode 100 - Hard-Learned Lessons in Customer Education Leadership - Part 1
|
Mar 17, 2023 |
|
Episode 99 - Lisa Rothrauff - Building Resilient Customer Education Teams in Times of Change
|
Mar 03, 2023 |
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Episode 98 - Tiffany Taylor - The Overlap between Customer Success and Customer Education
|
Feb 21, 2023 |
|
Episode 97 - Customer Education 1997 - Part 3
|
Feb 13, 2023 |
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Episode 96 -Customer Education 1997 – Part 2
|
Jan 31, 2023 |
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Episode 95 -Customer Education 1997 - Part 1
|
Jan 22, 2023 |
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Episode 94 - Customer Education 1984 - Part 2
|
Jan 11, 2023 |
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Episode 93 - 2023 Customer Education Predictions
|
Jan 02, 2023 |
|
Episode 92 - Customer Education 2022 Wrap-Up
|
Dec 30, 2022 |
|
Episode 91 - Customer Education 1984 (Part 1)
|
Dec 24, 2022 |
|
Episode 90 - Customer Education and the Economic Slowdown
|
Dec 01, 2022 |
|
Episode 89 - Michele Wiedemer - Video Creation for Customer Education
|
Nov 24, 2022 |
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Episode 88 - Jasonda Desmond - The Business Impact of Customer Education
|
Nov 19, 2022 |
|
Episode 87 - Niyati Shah - The Area Under the Curve
|
Nov 06, 2022 |
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Episode 86 - WorkRamp - Stephanie Middaugh - Bridging the Gap Between Enablement and Customer Education
|
Oct 28, 2022 |
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Episode 85 – State of Customer Education Industry 2022 – Part 3 – TSIA
|
Oct 21, 2022 |
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Episode 84 – State of Customer Education Industry 2022 – Part 2 – Thought Industries and IDC
|
Oct 13, 2022 |
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Episode 83 - State of Customer Education Industry 2022 - Part 1 - Skilljar
|
Sep 23, 2022 |
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Episode 82 - Phil Byrne - Breaking into Customer Education
|
Sep 05, 2022 |
|
Episode 81 - Courtney Sembler and the Wild, Wild, World of Localization
|
Jul 18, 2022 |
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Episode 80 - Alessandra Marinetti - Tribal Leadership in Customer Education
|
Jun 25, 2022 |
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Episode 79 - Starting Over Again
|
Jun 03, 2022 |
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Episode 78 - Daniel Quick & Barry Kelly - A 12-Step Playbook for Customer Education Success
|
May 17, 2022 |
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Episode 77 - Stephanie Pellegrino - The Next Generation of Customer Education Leaders
|
Apr 07, 2022 |
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Episode 76 - Nick Mehta - Customer Education is the Core of Customer Success
|
Mar 23, 2022 |
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Episode 75 - Melissa VanPelt - Customer Education, Advocacy, and Community
|
Mar 08, 2022 |
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Episode 74 - CELab Maximum "Minis" - Part 1 - Working with Marketing
|
Feb 14, 2022 |
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Episode 73 - Monica Sindwani - Transitioning to Customer Education
|
Jan 21, 2022 |
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Episode 72 - He Said Dee Said CE Said - Part 2
|
Jan 01, 2022 |
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Episode 71 - He Said Dee Said CE Said - Part 1
|
Dec 27, 2021 |
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Episode 70 - Christy Hollingshead - Data Doesn't Lie
|
Dec 15, 2021 |
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Episode 69 - Next-Level Instructional Design with Mike Di Gregorio
|
Nov 23, 2021 |
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Episode 68 - Hardware and Software for Customer Education
|
Oct 31, 2021 |
|
Episode 67 - Developing Content at Scale for Highly Configurable SaaS Products
|
Oct 17, 2021 |
|
Episode 66 - Keeping Content Up to Date
|
Sep 24, 2021 |
|
Episode 65 - Customer Education Hiring and Team Structure - Revisited!
|
Jul 16, 2021 |
|
Episode 64 - The Scale Engine
|
Jun 25, 2021 |
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Episode 63 - 2021 State of Customer Education Industry: TSIA & Thought Industries Reports
|
Jun 11, 2021 |
|
Episode 62 - Debbie Smith - Certification for SaaS Businesses
|
May 28, 2021 |
|
Episode 61 - Sam Cummings - Inspiring, Cultivating, and Distributing Success through Learning
|
May 14, 2021 |
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Episode 60 - Gagne's Nine Events of Instruction
|
Apr 29, 2021 |
|
Episode 59 - Steve Cornwell Discusses the Evolution of Customer Education and Learning Ops
|
Apr 16, 2021 |
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Episode 58 - Orchestrated Onboarding with Donna Weber
|
Mar 30, 2021 |
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Episode 57 - Brian Childs Shares a Training Maturity Model to Grow and Scale Customer Education Teams
|
Mar 19, 2021 |
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Episode 56 - Michael Harnum from @ESGsuccess Tells Us Why Customer Education and Customer Success are Really the Same Business and Walks Us Through a Maturity Model for Both
|
Mar 05, 2021 |
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Episode 55 - Product-Focused Afterthought - Exploring Customer Education’s Role in Customer Success with Lincoln Murphy
|
Feb 19, 2021 |
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Episode 54 - Eugene Lee Takes the Investor View on Customer Education
|
Feb 04, 2021 |
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Episode 53 - Exploring Consolidated Learning Strategies with Ted Blosser
|
Jan 22, 2021 |
|
Episode 52 - What Can David Bowie Teach Us About Customer Education
|
Jan 08, 2021 |
|
Episode 51 - COGNITION 2020 - 6 Principles to Building a Customer Education Program
|
Dec 10, 2020 |
|
Episode 50 - CELab Anniversary Special
|
Nov 25, 2020 |
|
Episode 49 - Customer Education Conferences Recap 2020
|
Nov 12, 2020 |
|
Episode 48 - CELab Live Mailbag
|
Oct 29, 2020 |
|
Episode 47 - Carla Torgerson Explains Microlearning for Customer Education Professionals
|
Oct 13, 2020 |
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Episode 46 - Instructional Design 101 - Bloom's Taxonomy
|
Sep 24, 2020 |
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Episode 45 - Maria Manning-Chapman - Free and Fee - What Customer Education Professionals Need to Know about Education Services
|
Sep 09, 2020 |
|
Episode 44 - Chip Ramsey - Start with Science
|
Aug 25, 2020 |
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Episode 43 - Mailbag - Part 2 - Where Does Customer Education Belong?
|
Aug 05, 2020 |
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Episode 42 - Customer Education Mailbag - Part 1
|
Jul 24, 2020 |
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Episode 41 – Intellum and Forrester show how to Increase Revenue and Improve Customer Retention Through Customer Education Programs
|
Jul 07, 2020 |
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Episode 40 - Skilljar - 2020 Customer Education Benchmarks and Trends Report
|
Jun 30, 2020 |
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Episode 39 - Thought Industries - 2020 State of Customer Training Report
|
Jun 23, 2020 |
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Episode 38 - The State of Education Services 2020 - Part 1
|
Jun 16, 2020 |
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Episode 37 - Delightful Learning and Gamification with Daniel Quick
|
May 18, 2020 |
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Episode 36 - Jonathan Anderson and the Power of UI in Product Adoption
|
Apr 27, 2020 |