Money Advice Trust
By Money Advice Trust
Listen to a podcast, please open Podcast Republic app. Available on Google Play Store and Apple App Store.
Image by Money Advice Trust
Category: Education
Open in Apple Podcasts
Open RSS feed
Open Website
Rate for this podcast
Subscribers: 5
Reviews: 0
Episodes: 112
Description
Welcome to the Vulnerability Matters podcast from the Money Advice Trust. A series that examines from a range of perspectives how firms are supporting consumers in vulnerable situations.
| Episode | Date |
|---|---|
|
Episode 55 - Vulnerability Voices: How serious illness impacted Anne and Robert. With Michael Hilton from Three Hands
|
Dec 10, 2025 |
|
Episode 54 - Outcomes: A New Hope. With David Atkins from the Money Advice Trust.
|
Nov 26, 2025 |
|
Episode 53 - Is the Purple Pound really worth £446bn? With Mike Adams and Jamie Evans.
|
Nov 12, 2025 |
|
Episode 52 - I dare you to define it: ‘Financial Wellbeing’ with Professor Adele Atkinson.
|
Oct 29, 2025 |
|
Episode 51 - Avengers Assemble! Build your own Champions Network with Charlie Turrell
|
Oct 15, 2025 |
|
Episode 50 - Vin-fluencers: who can we trust? With Matt Gupwell.
|
Oct 01, 2025 |
|
Episode 49 - Is ‘trauma’ our responsibility too? With Rachel Edwards.
|
Sep 17, 2025 |
|
Episode 48 - Loopholes, crypto, and gambling. With Raminta Diliso (Gamcare) and Jason
|
Sep 03, 2025 |
|
The Art of Listening. Presented by Dr Elizabeth Blakelock.
|
Aug 06, 2025 |
|
The Inclusion Outcomes. Presented by Dr Elizabeth Blakelock.
|
Aug 06, 2025 |
|
The Inclusion Allies. Presented by Dr Elizabeth Blakelock.
|
Aug 06, 2025 |
|
Episode 47 - More light, more heat? Ofgem’s new vulnerability strategy with Beth Martin
|
Jul 23, 2025 |
|
Economic abuse: will UK Finance’s 2025 code help? With Dr Nicola Sharp-Jeffs
|
Jul 16, 2025 |
|
Episode 46 - Economic abuse: the woman who changed everything. With Dr Nicola Sharp-Jeffs.
|
Jul 09, 2025 |
|
Episode 45 - Inclusive design stop talking, start doing. With Jo Ellis (Tesco Bank) and Katherine Snow (Nile)
|
Jun 25, 2025 |
|
Episode 44 - COGA – design’s best kept secret? With Lisa Seeman-Horwitz and Chris Fitch
|
Jun 11, 2025 |
|
Episode 43 - Does anyone know what ‘financial inclusion’ actually means?
|
May 28, 2025 |
|
Episode 42 - What makes an adjustment reasonable?
|
May 14, 2025 |
|
Episode 41 - Vulnerability isn’t just a duty - it’s a movement
|
Apr 30, 2025 |
|
Episode 40 - Does AI ‘get’ vulnerability?
|
Apr 16, 2025 |
|
Episode 39 - When innovation excludes? Touchscreen payment devices and disabled consumers
|
Apr 02, 2025 |
|
Episode 38 - How to get into prison
|
Mar 18, 2025 |
|
Exclusive FCA interview: Vulnerability Review findings.
|
Mar 12, 2025 |
|
Episode 37 - Not my problem? Why signposting has to change.
|
Mar 04, 2025 |
|
Episode 36 - Help! A new approach to support with Christine Tate and Dan Holloway
|
Feb 17, 2025 |
|
Episode 35 - Do you want to build an Empth Lab? With Shaun Conner, Government Digital Service
|
Feb 05, 2025 |
|
Episode 34 - High-impact interactions: how do we recover? With Andy Langford and Chris Fitch
|
Jan 22, 2025 |
|
Episode 33 - So…what does 2025 hold for consumer vulnerability? With Grace Brownfield and Phil King
|
Jan 08, 2025 |
|
Episode 32 -“The Experiment We Never Knew We Needed” with Katie Orme, Octopus Energy
|
Dec 11, 2024 |
|
Episode 31 - ‘ Digital poverty’ doesn’t mean what you think with Elizabeth Anderson
|
Nov 27, 2024 |
|
Episode 13 - Lived experience with Dan Holloway and Chris Fitch
|
Nov 18, 2024 |
|
Episode 30 - There’s more to blind customers than Braille with Holly Tuke
|
Nov 13, 2024 |
|
Episode 29 - How do I get a customer to disclose? With Alexis Stevens from Money and Mental Health.
|
Oct 30, 2024 |
|
Episode 28 - How do 999 staff talk to vulnerable callers? With Mike Modder-Fitch and Chris Fitch
|
Oct 16, 2024 |
|
Episode 27 -How we make “Easy Read” documents in seconds with Annie Baker, Tom, and Lilly
|
Oct 02, 2024 |
|
Episode 26 -Just what do I say to a terminally ill customer? With David Williams from Marie Curie
|
Sep 18, 2024 |
|
Episode 25 - Is ‘ableism’ more than another buzzword? With Celia Chartres-Aris and Chris Fitch
|
Sep 04, 2024 |
|
Episode 24 - Hidden disability, looking behind the Sunflower Lanyard scheme with Paul White
|
Jul 24, 2024 |
|
Episode 23 - The secret life of accessible numbers with Laura Parker and Chris Fitch
|
Jul 10, 2024 |
|
Episode 22 – Am I making things better for disabled customers? with Kathryn Townsend and Chris Fitch
|
Jun 25, 2024 |
|
Episode 21 - 'Good’ and ‘bad’ disability design – Liz Jackson’s 5 point check-list
|
Jun 12, 2024 |
|
Episode 20 - Crisis conversations and digital channels with Victoria Hornby from Shout
|
May 29, 2024 |
|
Episode 19 - Being vulnerable, while working in vulnerability with Makedah Simpson and Rosie Lyon
|
May 15, 2024 |
|
Episode 18 - Dependency with Jamie Compton-Rea and Chris Fitch
|
May 01, 2024 |
|
Episode 17 - Being a carer with Trevor Salomon and Chris Fitch
|
Apr 17, 2024 |
|
Episode 16 - Tackling loneliness with Amy Perrin and Chris Fitch
|
Apr 03, 2024 |
|
Episode 15 - Visible difference with Sudha Vijay, Jane Rodrick, Michaela Baker and Chris Fitch
|
Mar 20, 2024 |
|
Episode 14 - Hearing Loss and d/Deaf customers with Tim Scannell and Chris Fitch
|
Mar 07, 2024 |
|
Episode 12 - Building Trust with Charlie Nixon and Chris Fitch
|
Feb 07, 2024 |
|
Episode 11 - Stammering with Lyndsay Edgington and Chris Fitch
|
Jan 24, 2024 |
|
Episode 10 - What is empathy with Mathieu Lajante and Chris Fitch
|
Jan 10, 2024 |
|
Episode 9 - Firewalking with Lee Walls and Chris Fitch
|
Dec 14, 2023 |
|
Episode 8 - Supporting non-verbal customers with Katie Mackay, Jack Hatcher and Chris Fitch
|
Dec 06, 2023 |
|
Episode 7 - Refugees and asylum seekers with Joshua Aspden and Chris Fitch
|
Nov 22, 2023 |
|
Episode 6: Making decisions with Tim Farmer and Chris Fitch
|
Nov 08, 2023 |
|
Episode 5: Tone of voice with Steve Donovan and Chris Fitch
|
Oct 25, 2023 |
|
Episode 4: Being Cold with Dr Rose Chard and Chris Fitch
|
Oct 11, 2023 |
|
Episode 3: Chronic Pain with Dr Elizabeth Blakelock and Chris Fitch
|
Sep 27, 2023 |
|
Episode 2: Vulnerability trends in 2023/24 with Phil King and Chris Fitch
|
Sep 13, 2023 |
|
Episode 1: Trans customers with Sarah Stephenson-Hunter and Chris Fitch
|
Sep 13, 2023 |
|
Vulnerability outcomes: how do we meet FCA expectations?
|
Jul 09, 2021 |
|
Lived experience and vulnerability
|
Apr 15, 2021 |
|
The finalised FCA vulnerability guidance for firms: content, surprises and outcomes
|
Mar 09, 2021 |
|
Launch event: new guidance on inclusive design in essential services
|
Feb 02, 2021 |
|
Vulnerability, GDPR, and disclosure
|
Nov 06, 2020 |
|
Identifying and supporting vulnerable customers: part 2
|
Oct 26, 2020 |
|
Identifying and supporting vulnerable customers: part 1
|
Oct 02, 2020 |
|
A discussion on vulnerability and design
|
Sep 17, 2020 |
|
Understanding suicide intervention for essential services
|
Sep 10, 2020 |
|
The FCA's proposed new vulnerability guidance: what does this mean for firms?
|
Aug 14, 2020 |
|
When the funds stop: bank card gambling blockers
|
Jul 09, 2020 |
|
Working in a crisis episode 5: How should firms apply 'vulnerability' to small businesses?
|
May 26, 2020 |
|
Working in a crisis episode 4 - Dealing with financial crisis and serious illness
|
May 18, 2020 |
|
Working in a crisis episode 3: Dealing with emotional crisis
|
May 12, 2020 |
|
Working in a crisis episode 2: Dealing with customer bereavement
|
Apr 29, 2020 |
|
Working in a crisis episode 1: Dealing with your own resilience
|
Apr 27, 2020 |
|
The FCA’s proposed new vulnerability guidance
|
Sep 17, 2019 |
|
Technology and vulnerability
|
Sep 04, 2019 |
|
Economic abuse and financial services
|
Jun 20, 2019 |
|
Debt collection and vulnerability: past, present and future
|
Jun 06, 2019 |
|
Vulnerability: designing products and services
|
Apr 30, 2019 |
|
Vulnerability: identification and support
|
Mar 12, 2019 |
|
Where does the balance of responsibility lie between customers and firms?
|
Feb 06, 2019 |
|
A discussion on mental health and financial services
|
Jan 23, 2019 |
|
A discussion on suicide prevention and financial difficulty
|
Dec 03, 2018 |
|
Supporting customers with gambling addictions
|
Oct 30, 2018 |