The CX POD - Europe
By The CX POD - Europe
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Category: Business
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Episodes: 22
Description
Welcome to the CX Pod Europe from TTEC – your customer experience podcast providing thought leadership and executive insight on customer issues.
| Episode | Date |
|---|---|
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Episode #22: Realising a partner strategy and building a full ecosystem CX service partner
|
Jun 06, 2022 |
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Episode #21: CXaaS Delivers A Potent Mix Of Talent, Transformation, And Technology
|
May 30, 2022 |
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Episode #20: Transformation and the Digital CX Journey
|
Apr 12, 2022 |
|
Episode #19: The Great Resignation & What it means for CX
|
Jan 24, 2022 |
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Episode #18: 2021 CX Highlights and What to Expect in 2022
|
Dec 23, 2021 |
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Episode #17: How to Launch a Major New Contact Centre during a Pandemic
|
Dec 06, 2021 |
|
Episode #16 "The Future of Strategic Sourcing and its Impact on Customer Experience"
|
Nov 12, 2021 |
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Episode #15 "The Next Normal - Part 2: Building Back Better Customer Relationships"
|
Oct 06, 2021 |
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Episode #14 "The Next Normal - Part 1: Building Back Better Customer Relationships"
|
Sep 08, 2021 |
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Episode #13 "Auto Brands Need to Educate potential EV Customers and Future-proof their CX"
|
Aug 09, 2021 |
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Episode #12 "Open Banking – The Need for Financial Service platforms via Banking as a Service"
|
Jul 08, 2021 |
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Episode #11 "How to Navigate the Complexity of Digital Transformation"
|
Jun 09, 2021 |
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Episode #10 "The Need to Influence and Attract today’s ‘always-on’ Shoppers"
|
May 04, 2021 |
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Episode #9 "Redefining the Customer Journey with CX as a Service (CXaaS)"
|
Apr 11, 2021 |
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Episode #8 "From Outsourcing to Orchestration"
|
Apr 11, 2021 |
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Episode #7 "Your chatbot will talk to you now"
|
Apr 11, 2021 |
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Episode #6 "Unlock the Key to Great Customer Conversations"
|
Apr 11, 2021 |
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Episode #5 "Sales Transformation"
|
Nov 13, 2019 |
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Episode #4 "The Contact Centre of the Future"
|
May 09, 2019 |
|
Episode #3 "Employee Engagement"
|
Apr 10, 2019 |
|
Episode #2 "SPECIAL EDITION: Emotion Analytics"
|
Mar 08, 2019 |
|
Episode #1 "European CX Trends 2019"
|
Feb 27, 2019 |