GSD - Getting Services Done
By Jeffrey R Kushmerek
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Category: Business
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Episodes: 62
Description
Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.
| Episode | Date |
|---|---|
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GSD Podcast: Unlocking Customer Success: Evolving Strategies with Jay Nathan
|
Apr 04, 2024 |
|
How to Launch Customer Success SQLs To Expand and Retain with Monica Trivedi
|
Sep 13, 2023 |
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Driving Revenue Growth Through CSM with Chad Horenfeldt and Kristi Faltorusso
|
Aug 10, 2023 |
|
How Technical Should CSMs Be with Lizzy Rosen
|
Aug 01, 2023 |
|
Insights From a Customer-Focused CEO with Kris Rudeegraap
|
Jul 18, 2023 |
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A Step-By-Step Guide To Running Digital CS
|
Jun 30, 2023 |
|
Voice of the Customer Programs With Dana Alvarenga
|
Jun 12, 2023 |
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Unlocking Success: The Role of Forecasting in Business ft. Alli Tiscornia
|
May 30, 2023 |
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Maximizing Customer Success Using Slack With Gözde Görce
|
May 15, 2023 |
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Running a great Customer Advisory Board: Insights from Scott Roth with Alli Tiscornia
|
May 09, 2023 |
|
Mastering Your Career: Candid Insights on Leadership & Planning with Marija Skobe-Pilley
|
Apr 27, 2023 |
|
Delivering Amazing Customer Experiences with Daniel Viduya
|
Apr 19, 2023 |
|
GSD Podcast - Creating Rock Stars that Scale with Dan Ennis
|
Apr 06, 2023 |
|
Unlock Your Team's Potential with CSM Enablement Expert Sumitra Narayanan
|
Mar 30, 2023 |
|
Leslie's Greenwood's Path to Becoming a Community Builder
|
Mar 21, 2023 |
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Taking the Stress Out of Go-Live Day: Tips and Tricks from Pat Muirragui
|
Mar 15, 2023 |
|
Unlocking the Hidden Treasure of High Value Consulting with Michael Burton
|
Mar 07, 2023 |
|
Implementation Tips from Cheyanne LaFrance
|
Feb 22, 2023 |
|
Onboarding Yourself: A 30-60-90 Day Guide with Erika Villarreal
|
Feb 08, 2023 |
|
Taking a Proactive Approach to CSM: Advice from Bernadette Risley
|
Jan 29, 2023 |
|
Jay Nathan is passionate about Customer Success and Community
|
Jan 15, 2023 |
|
Episode 35: Carly Agar helps CSMs get jobs
|
Jan 04, 2023 |
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Episode 34: Slack as a Customer Retention Tool with Mike Molinet of Branch
|
Dec 08, 2022 |
|
Episode 33: $TFU (and Let Your Customers’ Voice Be Heard) with Bob London
|
Oct 26, 2022 |
|
Episode 32: An Industry Analyst's Perspective on Customer Success with Bruce Daley
|
Oct 10, 2022 |
|
Episode 31: Rachel Provan is helping new Customer Success leaders with their careers
|
Sep 29, 2022 |
|
Episode 30: Kristi Faltorusso - Step up, own your role, and be a force in the Board Room
|
Sep 07, 2022 |
|
Episode 29: The Impact of Ownership with Jan Young
|
Aug 16, 2022 |
|
Episode 28: Everything you need to know about Implementation with Meg Lovell
|
Jun 08, 2022 |
|
Episode 27: Deep Dive on CSM Enablement with Alex Medeiros
|
Apr 26, 2022 |
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Episode 26: Customer Success Careers with Maranda Dziekonski
|
Apr 04, 2022 |
|
Episode 25: Shari Srebnick and Listening to your Customers
|
Feb 02, 2022 |
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Episode 24: Deep dive into CS Ops with David Epperly
|
Jan 18, 2022 |
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Episode 23: Onboarding, CS Ops and making it happen with Dana Soza
|
Dec 10, 2021 |
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Episode 22: CSM Case Study - Turning service into (customer) success with Stephanie Kemp
|
Aug 23, 2021 |
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Episode 21: Aaron Thompson on Customer Journey Mapping and how to avoid the Trough of Disillusionment with your customers
|
Jul 29, 2021 |
|
Episode 20: CSM CASE STUDY- Finance as a Service with Steven Byler of GrowthLab Finance-as-a-Service
|
Jul 12, 2021 |
|
Episode 19: Customer Success in the Pre-sales trial Phase
|
May 12, 2021 |
|
How to start your own Consulting Business with Michael Zipursky
|
Apr 09, 2021 |
|
Using the Consulting mindset to scale your company with John Kirkman
|
Mar 24, 2021 |
|
Diagnostic thinking to improve the Implementation experience with Pat Muirragui
|
Mar 10, 2021 |
|
Customer Success through Radical Transparency with Michael Buccellato
|
Feb 03, 2021 |
|
Building a successful startup implementation organization with Bradley Jones, VP of Implementation at Indeavor
|
Dec 15, 2020 |
|
Episode 18: Build your product to make sure Onboarding is successful with Cait Porte of Zmags
|
Nov 24, 2020 |
|
Episode 17: Discovering Discovery with George Jagodzinski of Intevity
|
Nov 12, 2020 |
|
Episode 16: How UX transforms the Customer Journey
|
Jun 11, 2020 |
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Episode 15: Scott Roth, SVP Global Customer Success at Medallia
|
Jun 03, 2020 |
|
Episode 14: Customer Success Legend Diane Gordon!
|
Nov 01, 2019 |
|
Episode 13: Deep dive on Technical Scoping Projects with Randy Syring
|
Oct 18, 2019 |
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Episode 12: How to reduce customer churn and Increase your B2b SaaS profits with Anita Toth
|
Oct 11, 2019 |
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Episode 11: Scoping UX with Vik Kudesia
|
Oct 03, 2019 |
|
Episode 10: Innovating Services and Guaranteeing Success with Luiz Figueira of Gympass
|
Sep 18, 2019 |
|
Episode 9: Getting to Maybe- Selling Services with Dave Witting
|
Jun 27, 2019 |
|
Episode 8: Career Transitions in Professional Services with Andrew Fink
|
Jun 21, 2019 |
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Episode 7: How to grow your Services team from 0 through IPO with Mark Holland of Toast
|
May 20, 2019 |
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Episode 6: Project Management as an Art with Randy Cox
|
May 11, 2019 |
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Episode 5: Scaling large services organizations and Customer Success with Adriana Zeman
|
May 03, 2019 |
|
Episode 4: Product to pure services, offshoring and using partners effectively with Bill Whitebone
|
Apr 25, 2019 |
|
Episode 3: Scaling Customer Success for Hypergrowth Companies with Renee Bochman of Salsify
|
Apr 12, 2019 |
|
Episode 2: From Special Forces to Design Leader with Richard Banfield
|
Apr 03, 2019 |
|
Episode 1: Professional Services at a Product Company and agency Reflections with Eric Elia
|
Mar 27, 2019 |
|
Intro - What this podcast is about and who we will be talking to
|
Mar 21, 2019 |