/ideas
By Intercom
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Category: Technology
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Subscribers: 24
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Episodes: 43
Description
/ideas podcast is all about what it really takes to become an AI-first company.
Hosted by the visionary minds behind Fin, the show brings together leaders from forward-thinking companies to share how they’re reworking the way they build, operate, and think in the age of AI.
These are honest, fast-moving conversations - the kind that usually happen off the record. From overhauling product and engineering processes to reshaping marketing teams, /ideas captures how companies are navigating the biggest shifts in modern work.
| Episode | Date |
|---|---|
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Convergence and Transformation in the Post-AI World – Pioneer 2025
|
Oct 22, 2025 |
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Pioneer 2025 Product Keynote: Fin 3 and Customer Agent
|
Oct 22, 2025 |
|
The state of AI in 2025: Reasoning, regulation, and rethinking scale
|
Sep 07, 2025 |
|
Be careful you don't build a MiniDisc
|
Jun 18, 2025 |
|
Designing for Clarity
|
Mar 06, 2025 |
|
DeepSeek, Agents, and the Future of AI with Benedict Evans
|
Feb 13, 2025 |
|
Intercom on Product: How we became an AI-first company
|
Dec 19, 2024 |
|
Mastering SaaS metrics with Equals CEO Bobby Pinero
|
Dec 05, 2024 |
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Beyond the AI hype: Understanding technological transformation with Benedict Evans
|
Nov 14, 2024 |
|
Off Script: Imagining the next era of customer service
|
Nov 01, 2024 |
|
This is Getting Real with Des Traynor
|
Oct 23, 2024 |
|
Start Good Trouble: Finding product-market fit, founder-led marketing, and getting into YC
|
Aug 29, 2024 |
|
Off Script: Designing with AI
|
Jul 11, 2024 |
|
Off Script: Reinventing customer service with AI
|
Jun 21, 2024 |
|
Making the jump from B2C to B2B product management
|
May 30, 2024 |
|
Off Script EP2 Teaser: Into the future with AI-first Customer Service
|
May 10, 2024 |
|
Introducing Off Script: Des Traynor on the AI revolution
|
Apr 04, 2024 |
|
The evolution of product management in the age of AI
|
Mar 14, 2024 |
|
How to design standout products in an AI world
|
Feb 08, 2024 |
|
Intercom on Product: Riding the AI wave in 2024
|
Jan 18, 2024 |
|
Intercom on Product: Product Strategy in the Age of AI
|
Sep 14, 2023 |
|
The AI revolution and the future of customer service
|
May 25, 2023 |
|
Our manifesto for next-generation customer service
|
Mar 02, 2023 |
|
ChatGPT is here to stay. Where will it take us?
|
Feb 02, 2023 |
|
How ChatGPT changed everything: Thoughts from the frontline of the AI/ML revolution
|
Dec 09, 2022 |
|
The new dawn of Machine Learning
|
Sep 08, 2022 |
|
Intercom on Product: Facing the tech slowdown
|
May 26, 2022 |
|
Intercom on Product: Speeding back up when momentum drops
|
Jan 20, 2022 |
|
Intercom on Product: Keeping the momentum going as you scale
|
Aug 19, 2021 |
|
Intercom on Product: Accelerating your strategy after COVID-19
|
Jun 03, 2021 |
|
Intercom on Product: Defining sustainable innovation
|
Feb 11, 2021 |
|
Intercom on Product: One for the roadmap
|
Oct 01, 2020 |
|
Intercom on Product: Meet your marketer
|
Aug 25, 2020 |
|
Intercom on Product: Understanding your customer is key to good product judgment
|
May 12, 2020 |
|
Intercom on Product: Why making every day count is key to progress
|
Feb 19, 2020 |
|
Intercom on Product: The dawn of a new decade
|
Jan 06, 2020 |
|
The intersection of company and product strategy
|
Nov 25, 2019 |
|
Rethinking outcomes over output
|
Oct 17, 2019 |
|
Rise of the “keyboard-first” generation
|
Sep 05, 2019 |
|
The principles behind how we build
|
Jul 25, 2019 |
|
The most valuable meetings for building product
|
Jun 27, 2019 |
|
How we unlock the power of feedback
|
May 30, 2019 |
|
Intercom on Product – New podcast with Intercom co-founder Des Traynor and SVP of Product Paul Adams
|
Apr 29, 2019 |