To Care is Human
By The Beryl Institute
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Episodes: 100
Description
Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series. The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience to be heard. Join us twice a month as the Institute shares conversations with those leading, delivering, and receiving care.
Hosted by Jason Wolf, PH. D., CPXP, President; Stacy Palmer, CPXP, Senior Vice President & COO; Amy Kwiatkowski, Director of Community Experience; and Terri Ipsen, CPXP, Director of Content and
Editorial Coordinator of the Patient Experience Journal.
Tiffany Christensen, CPXP, Vice President Experience Innovation The Beryl Institute.
| Episode | Date |
|---|---|
|
Leading with Kindness: A Conversation on Courage and Human Connection
|
Nov 10, 2025 |
|
FAST Connections: Transforming Patient Experience in the ED
|
Oct 27, 2025 |
|
Making Healthcare Simple: Data, Access, and the Power of Patient Stories with Kristen Valdes
|
Oct 06, 2025 |
|
Shaping the Future of Human Experience with Tyler Gegen
|
Sep 29, 2025 |
|
The Impact of the ED Service Ambassador Program
|
Sep 15, 2025 |
|
Leading with Love: Edison Bond on Advocacy, Resilience, and the Future of Human Experience in Healthcare
|
Sep 02, 2025 |
|
Empathy in Motion: Growing the Next Generation of Care Through Pediatric Volunteering
|
Aug 04, 2025 |
|
Words Matter: Transforming Care Through Better Communication
|
Jul 14, 2025 |
|
We're all patients, or we're about to be.
|
Jun 23, 2025 |
|
The One Friend They Miss the Most: The Impact of Pet Interactions on Pediatric Experience
|
Jun 09, 2025 |
|
Reviving Humanity in Healthcare: The Power of Story-Sharing
|
May 12, 2025 |
|
Elevating Pediatric PX: Culture, Champions & the Power of Parent Advisors
|
Apr 28, 2025 |
|
To Care is Human – LIVE! A Conversation with Dr. Owais Durrani
|
Apr 07, 2025 |
|
Conversational AI: A New Frontier In Improving Patient Experience
|
Mar 17, 2025 |
|
Communicating at an Elementary Level: Lessons from Young Learners
|
Feb 24, 2025 |
|
Work-Life Balance in Healthcare: Caring for Yourself to Care for Others
|
Feb 03, 2025 |
|
Safeguarding What Matters: A Deeper Dive into Managing Patient Belongings
|
Jan 13, 2025 |
|
Green, Yellow, Red: Creating an Experience with Feedback Buttons
|
Dec 16, 2024 |
|
Beyond Shiny Amenities: Markers of Quality in Essential Hospitals
|
Nov 18, 2024 |
|
Leading through Listening: A Conversation with Garrett South
|
Nov 04, 2024 |
|
Curiosity & Connection: A Generational Approach to Patient Care
|
Oct 21, 2024 |
|
Enhancing Patient Experience: A Night Shift ER Doctor's Passion Project
|
Oct 07, 2024 |
|
Former Patients Who Return As Volunteers: An Expression of Gratitude
|
Sep 16, 2024 |
|
Broaden the Scope of What You Consider Experience
|
Aug 26, 2024 |
|
A Human Experience Pioneer in Brazil
|
Aug 05, 2024 |
|
You Can't Go Wrong If You Do Right by the Patient
|
Jul 22, 2024 |
|
Caring for People Shouldn't be an Afterthought: A Conversation with Marcia Donzinger
|
Jul 08, 2024 |
|
I've Come to Find that Anyone in Healthcare Has a "Why"
|
Jun 24, 2024 |
|
We're Not Going to Relieve All the Anxiety, but We Can Relieve Some: The Impact of Volunteers in Healthcare
|
May 28, 2024 |
|
The Value Case for Improving Human Experience in Healthcare: A Conversation with Brian Carlson and Jennifer Carron
|
May 06, 2024 |
|
To Care is Human LIVE! At ELEVATE PX 2024
|
Apr 15, 2024 |
|
"We need to be the patient in the room."
|
Mar 25, 2024 |
|
Get to Know Me – Connecting Volunteers with Patients
|
Feb 05, 2024 |
|
We're All Emotional Beings: That's What It Is to Be Human
|
Oct 09, 2023 |
|
Creating a Culture of Caring with Concierge Services
|
Sep 11, 2023 |
|
We're All Human Beings, So Everything Is Human Experience: A Conversation with Nicole Cable, CXO CareMax
|
Aug 21, 2023 |
|
"When we share our stories, there's a level of healing"
|
Aug 07, 2023 |
|
Healthcare's Renaissance to Digital Transformation
|
Jul 17, 2023 |
|
Plan for a season. Stay a Lifetime.
|
Jun 12, 2023 |
|
No More Pizza: Moving Forward with the Basics of Experience
|
May 22, 2023 |
|
"From Fence-Hopper to Top Doctor: A Conversation with Neurosurgeon Dr. Alfredo Quiñones-Hinojosa"
|
Apr 24, 2023 |
|
A Conversation with Dr. Airica Steed, President & CEO of The MetroHealth System
|
Feb 27, 2023 |
|
The importance of culture in healthcare
|
Dec 19, 2022 |
|
Forgive yourself for being human - A story of bipolar disorder
|
Nov 28, 2022 |
|
"I know what's on the other side of my read"
|
Aug 26, 2022 |
|
"My lungs on the x-ray looked like ground up glass": A COVID Recovery Story
|
Aug 08, 2022 |
|
Zero to Hero: How to build a healthcare app that attracts users
|
Jul 22, 2022 |
|
A Conversation with Jennifer Purdy, Executive Director, Patient Experience at the Veteran's Experience Office
|
Jul 08, 2022 |
|
A Conversation with Dennis Pullin, President and CEO of Virtua Health
|
May 23, 2022 |
|
Easy to Give, Hard to Receive
|
Apr 25, 2022 |
|
A Conversation with Alina Moran, President at Dignity Health – California Hospital Medical Center (CHMC)
|
Feb 21, 2022 |
|
"Brain Fog" and Overwhelm: A Long-COVID Story
|
Feb 07, 2022 |
|
Special Needs Child Changed My Life
|
Jan 03, 2022 |
|
2021 Year in Review Reflections
|
Dec 20, 2021 |
|
The Critical Integration of Patient Experience and Employee Experience
|
Nov 15, 2021 |
|
Born unhealthy, died, revived by medicine and music, now alive.
|
Nov 04, 2021 |
|
A Digital-first Strategy to Engaged Patients and Improved Outcomes
|
Oct 18, 2021 |
|
Hacking healthcare is the only way out
|
Sep 27, 2021 |
|
Microsoft's Commitment to Address Health Equity and Disparities
|
Sep 13, 2021 |
|
A Conversation with Dr. Julia Iyasere, Executive Director for the Dalio Center for Health Justice at New York-Presbyterian
|
Aug 16, 2021 |
|
View from the front lines. Stepping it up for the greater good.
|
Jul 26, 2021 |
|
Grief found my voice and improved my purpose.
|
Jun 21, 2021 |
|
A Conversation with Jacqueline Herd, Chief Nursing Officer, Grady Health System
|
Mar 29, 2021 |
|
Living beyond expectation, no barriers unbroken
|
Mar 08, 2021 |
|
It's an honor and a privilege to come and get a little vulnerable…
|
Feb 15, 2021 |
|
A conversation with Chris Woleske, President & CEO of Bellin Health
|
Feb 01, 2021 |
|
Terrible Healthcare System Made Me Shine
|
Jan 18, 2021 |
|
To Care is Human: Special Edition 2020
|
Dec 21, 2020 |
|
Let's collectively raise our voices to say, "We've had enough."
|
Nov 09, 2020 |
|
A Story of Faith, Hope and Survival
|
Oct 19, 2020 |
|
"We all are a spider web connected to many strands"
|
Aug 31, 2020 |
|
A Conversation with Robert Earley, President and CEO, JPS Health Network
|
Aug 03, 2020 |
|
"We have these conversations in our living rooms"
|
Jul 13, 2020 |
|
A Conversation with James Hildreth, Ph.D, M.D., President and Chief Executive Officer, Meharry Medical College
|
Jul 06, 2020 |
|
A Conversation with Marsha Sinanan-Vasishta, Deputy Chief Nursing Officer, Mount Sinai Morningside
|
Jun 22, 2020 |
|
Anti-Racism and Cultural Humility: A Conversation with Dr. Ron Wyatt
|
Jun 15, 2020 |
|
"When we stand together, we're smarter, stronger and more resilient than this virus will ever be."
|
Jun 01, 2020 |
|
A Conversation with Linda Knodel, Senior Vice President, Chief Nurse Executive, Kaiser Permanente
|
May 11, 2020 |
|
All Hands on Deck - Healthcare Heroism During COVID-19
|
Apr 27, 2020 |
|
A Conversation with Shantanu Agrawal, MD, MPhil, President and CEO National Quality Forum
|
Apr 10, 2020 |
|
A Conversation with Sven Gierlinger, Senior Vice President, Chief Experience Officer Northwell Health
|
Mar 20, 2020 |
|
"A Complicated Gift"
|
Mar 09, 2020 |
|
A Conversation with Cathleen Wheatley, DNP, RN, CENP, President of Wake Forest Baptist Medical Center, System Chief Nurse Executive and Senior Vice President of Clinical Operations for Wake Forest Baptist Health
|
Feb 24, 2020 |
|
"I don't want to touch peoples' faces" (and other myths about people without sight)
|
Feb 10, 2020 |
|
"Bravery and Risk"
|
Jan 27, 2020 |
|
A Conversation with Dr. Joanne Conroy, Chief Executive Officer and President of Dartmouth-Hitchcock and Dartmouth-Hitchcock Health
|
Jan 13, 2020 |
|
"Clinging to that last, bottom eyelash..."
|
Dec 16, 2019 |
|
"Just living life and then, BOOM! I have cancer."
|
Dec 09, 2019 |
|
"It's an Occupation of Life to Die"
|
Dec 02, 2019 |
|
Thanksgiving ENCORE: Running Buddies
|
Nov 25, 2019 |
|
A Conversation with Senior Leadership at New York Presbyterian
|
Nov 18, 2019 |
|
"We're all human here."
|
Nov 11, 2019 |
|
"In those moments, I really think I'm not going to be okay'"
|
Nov 04, 2019 |
|
Rana Awdish: Looking Forward to PX2020 with a look back a PX2019
|
Oct 28, 2019 |
|
A Conversation with Karen Grimley, Chief Nurse Executive, UCLA Health & Assistant Dean of Nursing, UCLA School of Nursing
|
Oct 21, 2019 |
|
Edge of Aging Part 2: "Put air in their lungs"
|
Oct 14, 2019 |
|
Edge of Aging Part 1: "If they offer pie, take it."
|
Oct 07, 2019 |
|
Encore: A Conversation with Dr. Zaas, President of Duke Raleigh Hospital
|
Sep 30, 2019 |
|
"The mom is falling apart. Take the time to listen."
|
Sep 23, 2019 |
|
"I was fine with my body. I just didn't like that it was mine."
|
Sep 16, 2019 |