The Customer Mission Podcast with Andrea Belk Olson
By Andrea Belk Olson
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Category: Business
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Episodes: 177
Description
Do you truly have a customer-centric organization or do you simply say you do? Do you know how to identify unmet customer needs? Do you have a growth strategy driven by compelling differentiators? The Customer Mission Podcast shares best practices and insights on how to create customer-centric behaviors and mindsets to grow faster, be more competitive, and be more profitable.
| Episode | Date |
|---|---|
|
Why Organizations Stall and How to Get Them Moving Again
|
Aug 21, 2025 |
|
How I Learned Creative Problem Solving from a Pizza Guy and a Tube of Canadian Bacon
|
Aug 14, 2025 |
|
Why Tactics Alone Won’t Get You the Relationship (or Results) You Want
|
Jul 14, 2025 |
|
Internal Email is Killing Companies. What Happens If We Just Kill It First?
|
Jul 14, 2025 |
|
Tony Soprano: A Masterclass in Leadership (Minus the Mob Stuff)
|
Jun 12, 2025 |
|
Marketing is the Voice of the Company and the Ear for the Customer
|
Jun 12, 2025 |
|
Why We Talk Ourselves Into Believing the Unbelievable
|
May 13, 2025 |
|
How Ideas Need the Right Moment to Flourish
|
May 01, 2025 |
|
Why Sometimes It’s Smarter to Make Things Harder
|
Apr 17, 2025 |
|
Seeing What Nobody Else Sees
|
Apr 03, 2025 |
|
Seeing Customer Needs Through a Different Lens
|
Apr 03, 2025 |
|
The Bum Rush Strategy and Why It Fails
|
Mar 06, 2025 |
|
Why Your "Clear" Communication Isn't Clear
|
Feb 20, 2025 |
|
The Psychology of Momentum
|
Feb 06, 2025 |
|
Don't Conflate Strategy Tools with a Strategy
|
Jan 22, 2025 |
|
The Blueprint for Brand Differentiation
|
Jan 09, 2025 |
|
The Difference Between Transactional and Relationship Building Answers
|
Jan 09, 2025 |
|
Can't Solve a Problem? Forget About It.
|
Dec 05, 2024 |
|
Why Operationalizing Strategy Isn't About Communicating Proclamations
|
Nov 07, 2024 |
|
Strategy Requires Creativity. Creativity Requires Time and Practice.
|
Oct 24, 2024 |
|
Why Getting Unanimous Agreement is Bad for Strategy
|
Oct 03, 2024 |
|
Understanding The Types of Non-Customers
|
Oct 03, 2024 |
|
Does Your Company Have Mental Shrinkage?
|
Oct 03, 2024 |
|
Why Strategy is Critical to Giving Goals a Structure
|
Sep 12, 2024 |
|
Developing Behavioral Principles To Support Your Corporate Strategy
|
Aug 29, 2024 |
|
A Simple Way To Focus Your Messaging
|
Aug 08, 2024 |
|
The Little Things
|
Jul 22, 2024 |
|
Output versus Outcomes
|
Jul 11, 2024 |
|
Chesterton's Fence and Understanding The Why Behind Decisions
|
Jun 13, 2024 |
|
Do You Have an Employee Attrition Strategy?
|
May 30, 2024 |
|
Technology, Psychology, and Change
|
May 30, 2024 |
|
Is Customer Service Dead or Just a Strategic Company Decision?
|
May 02, 2024 |
|
Marketing Shouldn't Always Sell
|
Apr 18, 2024 |
|
Why A Strong Brand Isn't a Luxury but a Necessity
|
Apr 04, 2024 |
|
Asking the Right Questions
|
Mar 20, 2024 |
|
A Different Approach to Incentivization
|
Mar 20, 2024 |
|
Is Your Customer Feedback Used to Diagnose or Sell?
|
Mar 20, 2024 |
|
Why Do We Separate Change From Day-To-Day Operations?
|
Feb 08, 2024 |
|
Kairos and the Art of Timing
|
Jan 18, 2024 |
|
Who's Your Brand's Rival?
|
Jan 04, 2024 |
|
Finding Your Big Small
|
Dec 19, 2023 |
|
What IS NOT Strategy and What IS
|
Nov 27, 2023 |
|
Do You Have Information Rot?
|
Nov 08, 2023 |
|
Strategy is also about People and Culture Dynamics
|
Nov 01, 2023 |
|
Eliminating Waste Over Increasing Efficiency
|
Oct 19, 2023 |
|
Sorcerer's Apprentice Theory
|
Oct 05, 2023 |
|
Tackle the Big Things First
|
Sep 25, 2023 |
|
It's Not Enough To Launch a New Product. You Need To Consider the Bigger Picture.
|
Sep 14, 2023 |
|
Why Terminology Matters
|
Aug 31, 2023 |
|
A Declaration is Not a Strategy
|
Aug 16, 2023 |
|
Transient Leaders Kill Culture For Reasons You Don't Realize
|
Aug 03, 2023 |
|
Why Imperfect is Better Than Perfect
|
Jul 26, 2023 |
|
Are You Obsessed with the "What" Instead of the "How"?
|
Jul 13, 2023 |
|
Do You Presume What Customers Want?
|
Jun 29, 2023 |
|
Conway's Law and Organizational Communication
|
Jun 22, 2023 |
|
Is Company Gravity Killing Your Organization?
|
May 24, 2023 |
|
Why You Need to Learn Executive Tells
|
May 11, 2023 |
|
The Biggest Risk to Your Business is What You Actually See Coming
|
May 02, 2023 |
|
How Big Is Your Organizational Debt?
|
Apr 27, 2023 |
|
What Really Kills Organizational Productivity
|
Apr 20, 2023 |
|
Are you creating, killing, or hiding value?
|
Mar 20, 2023 |
|
Why Your SWOT is Useless
|
Mar 08, 2023 |
|
Transparency Creates a Better Customer Experience
|
Mar 01, 2023 |
|
3 Signs of Organizational Dysfunctionality and How To Fix It
|
Feb 23, 2023 |
|
Why Organizations Say But Don't Really Do
|
Feb 15, 2023 |
|
Building Business Resilience Starts With The Fundamentals
|
Feb 09, 2023 |
|
Why Organizations Lie To Themselves
|
Feb 01, 2023 |
|
What Happens When a Department Has a Bad Reputation
|
Jan 25, 2023 |
|
The True Cause of the Strategy-Execution Gap
|
Jan 19, 2023 |
|
A Simple Way to Understand Strategy
|
Jan 05, 2023 |
|
Why We Confuse Tenure With Experience
|
Dec 14, 2022 |
|
Why Your Strategy Isn't Working
|
Dec 07, 2022 |
|
Why Employees Don't Take Ownership
|
Dec 01, 2022 |
|
Why Brands are Blanding
|
Oct 27, 2022 |
|
The Best Customer Experience Means Owning One Thing
|
Oct 18, 2022 |
|
Better Customer Experiences Begin with Better Information
|
Oct 05, 2022 |
|
Why Do We Continually Allow Sandbagging to Happen?
|
Sep 29, 2022 |
|
If you're not uncomfortable, it's not change
|
Sep 08, 2022 |
|
Why We Struggle to Be Innovative and Strategic
|
Aug 31, 2022 |
|
What Beer and Cycling Can Teach You About Customer Needs
|
Aug 10, 2022 |
|
Is Business About Dollars or People?
|
Jul 25, 2022 |
|
The Tragedy of the Business Commons
|
Jul 14, 2022 |
|
Do You Have a Business Process Addiction?
|
Jul 07, 2022 |
|
Why Simple is Important in Business
|
Jun 23, 2022 |
|
It's Time to Get Over Our Obsession with Immediate Results
|
Jun 07, 2022 |
|
It's Not What You Add, But What You Eliminate
|
May 26, 2022 |
|
Why Decision Making Needs Dialogue
|
May 11, 2022 |
|
Are Best Practices Really Best?
|
Apr 28, 2022 |
|
Are Your Organization's Capabilities Aligned With Your Strategy?
|
Apr 13, 2022 |
|
The Fallacy of Eliminating Uncertainty
|
Mar 31, 2022 |
|
What's Your Organization's Change Context?
|
Mar 16, 2022 |
|
Targeting Everything Targets Nothing
|
Mar 03, 2022 |
|
What is Your Leadership Default?
|
Feb 16, 2022 |
|
Translating Research Into Actionable Strategy
|
Feb 10, 2022 |
|
3 Chronic Leadership Blind Spots Thwarting Success
|
Jan 27, 2022 |
|
Leaders Need to Shift Their Focus from "What" to "Why"
|
Jan 12, 2022 |
|
What Actually Shapes Culture
|
Dec 29, 2021 |
|
Having The Right Tools Does Not Make a Craftsman
|
Dec 09, 2021 |
|
Getting Your Team To Think and Act More Strategically
|
Nov 18, 2021 |
|
Why Your Data Isn't Helping You Make Decisions
|
Oct 07, 2021 |
|
Why We Misinterpret Wants and Needs As Problems
|
Sep 22, 2021 |
|
Why We Misunderstand Strategy
|
Sep 02, 2021 |
|
Is Time-Bound Memory Causing You To Be Stuck In The Status Quo?
|
Aug 19, 2021 |
|
Is Your Organization Action Obsessed?
|
Jul 29, 2021 |
|
Do You Have Meatloaf Syndrome?
|
Jul 15, 2021 |
|
Why Bad Leaders Avoid Bad News
|
Jul 01, 2021 |
|
If You're Presiding, You're Not Leading
|
Jun 24, 2021 |
|
Why We Shouldn't Interview Job Candidates
|
Jun 04, 2021 |
|
Are You Measuring the Right Things?
|
May 13, 2021 |
|
Let's Get Rid of Traditional Job Descriptions
|
May 06, 2021 |
|
Why We Need To Redefine Employee Engagement
|
Apr 01, 2021 |
|
How To Solve Problems Faster
|
Mar 04, 2021 |
|
Want to be Data-Driven? It's Not About the Tech
|
Feb 11, 2021 |
|
Generic Leads are Not Leads
|
Jan 28, 2021 |
|
Do You Have a Quantification Addiction?
|
Jan 07, 2021 |
|
If You Think Zappos is Best In Service, You Don't Know Revzilla
|
Dec 22, 2020 |
|
How To Effectively Innovate Under Pressure
|
Dec 10, 2020 |
|
Are You De-Humanizing the Customer Experience?
|
Nov 19, 2020 |
|
Why Positioning Is More Important Than Ever
|
Nov 05, 2020 |
|
How To Lead Ineffective Change
|
Oct 22, 2020 |
|
How to Use the Rule of Three to Get the Most From Your Team's Efforts
|
Oct 15, 2020 |
|
Is Your Value Proposition Actually Working?
|
Sep 24, 2020 |
|
True Leaders Try To Move the Needle Rather than Avoid Blame
|
Sep 17, 2020 |
|
Why Leaders Need to Stop Focusing on Getting Things Done
|
Sep 02, 2020 |
|
Are You Turning Into Your Old Boss?
|
Aug 20, 2020 |
|
Are You Afraid of Your Customers?
|
Aug 06, 2020 |
|
The Three Company Killers (and Three Fixes)
|
Jul 29, 2020 |
|
A New Approach To Differentiation
|
Jul 23, 2020 |
|
Survey Shows Knowledge Gap with Customer Needs
|
Jul 16, 2020 |
|
What Stops Organizations From Breaking the Status Quo (and How To Fix It)
|
Jul 09, 2020 |
|
Banks (and everyone else) Need to Be Their Customer's Consigliere
|
Jul 02, 2020 |
|
The Hidden Challenge of Leadership
|
Jun 25, 2020 |
|
The Real Reason Why Change Initiatives Fail
|
Jun 18, 2020 |
|
Overly Lean Organizations Are Less Resilient
|
Jun 11, 2020 |
|
Why Easy and Available Isn't Always Right
|
Jun 04, 2020 |
|
Do You Know Your Customer's Real Problems?
|
May 28, 2020 |
|
Why Change Gets Resisted
|
May 21, 2020 |
|
Moving Learning Online? You Can't Just Change Mediums - You Need a Strategy.
|
May 14, 2020 |
|
In Times of Crisis, Don't Let Your Reptile Brain Take Over
|
May 07, 2020 |
|
The Problem With KPIs
|
Apr 23, 2020 |
|
The Post-Coronavirus Culture
|
Apr 16, 2020 |
|
Why Behavior Is Everything
|
Apr 10, 2020 |
|
What Will Change Post-Coronavirus
|
Apr 02, 2020 |
|
A Pandemic Shows How Organizations Can Change Faster Than They Think
|
Mar 27, 2020 |
|
Why we should embrace mutualism now more than ever
|
Mar 19, 2020 |
|
Why The Old Ways Of Doing Business Are The New Differentiator
|
Mar 12, 2020 |
|
What To Do When Growth is Stagnant
|
Feb 27, 2020 |
|
Differentiation is Not About Customer Needs, but Objectives
|
Feb 20, 2020 |
|
Are You a Tyrant of Small Things?
|
Feb 06, 2020 |
|
To Improve Culture, Build Behaviors
|
Jan 23, 2020 |
|
Why Leaders Need to Understand Every Behavior Has a Purpose
|
Jan 16, 2020 |
|
Problems that are left unattended have a habit of turning into crises
|
Jan 09, 2020 |
|
Forget the resume and pedigree. Focus on challenging and growing people.
|
Jan 02, 2020 |
|
Customers Don't Know Your Processes. This Is Your Problem.
|
Dec 19, 2019 |
|
Why Organizational Leaders Often Misdiagnosis Problems
|
Dec 11, 2019 |
|
The Two Things You Need to Become a Better Leader
|
Dec 03, 2019 |
|
Organizational Values Only Work When Tied to Behaviors
|
Nov 27, 2019 |
|
Correlation Does Not Equal Causation
|
Nov 14, 2019 |
|
Why Subtly Is Critical To Organizational Change
|
Nov 07, 2019 |
|
Why You Can't Train Your Way To Change
|
Oct 31, 2019 |
|
The One Thing Leaders Need
|
Oct 24, 2019 |
|
What Happens When You Let People Do Their Jobs
|
Oct 17, 2019 |
|
What Leaders Say, Is Not Always What They Do
|
Oct 10, 2019 |
|
Simplifying Organizational Strategy
|
Sep 26, 2019 |
|
What's Diversity and Inclusion Without Strategy?
|
Sep 19, 2019 |
|
Can't Attract the Right Talent? Maybe You're Doing it Wrong.
|
Sep 12, 2019 |
|
Is Your Personalization Approach Actually Personal?
|
Sep 05, 2019 |
|
Are You Focused On Strategy Or Metrics?
|
Aug 29, 2019 |
|
Why Momentum is Critical to Organizational Change
|
Aug 21, 2019 |
|
Why Overproductivity is Counter-Productive for Women in Business
|
Aug 15, 2019 |
|
Why Getting Customer Feedback Is So Hard
|
Aug 08, 2019 |
|
Why Organizations Claim They Want Change, But Really Don't
|
Aug 01, 2019 |
|
If You Want to Recruit The Right Talent, Think Like a Baseball Scout
|
Jul 16, 2019 |
|
Is Process Killing the Customer Experience?
|
Jul 11, 2019 |
|
For God's Sake, Quit Saying "Value Added"
|
Jul 04, 2019 |
|
The Eeyore Syndrome
|
Jun 27, 2019 |
|
There is Such a Thing as Too Much Information
|
Jun 19, 2019 |