The Contact Centre Podcast
By jonty.pearce@callcentrehelper.com (jonty.pearce@callcentrehelper.com)
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Category: Business
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Subscribers: 1
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Episodes: 33
Description
The Contact Centre Podcast is designed to support industry professionals in improving call center performance and the wider customer service experience. We cover everything contact centre related and speak to the very best industry experts, enjoying fun, thoughtful conversations.
| Episode | Date |
|---|---|
|
Improving Customer and Agent Experience in the New Normal
|
Dec 08, 2021 |
|
Employee Wellbeing: Take Care of Your Team!
|
Feb 08, 2021 |
|
How to Improve Your Call Centre Reporting
|
Nov 30, 2020 |
|
Contact Center Skills: How to Keep Developing Your Team
|
Nov 09, 2020 |
|
Dealing with Challenging Customers
|
Oct 05, 2020 |
|
How to Get More from Your Call Centre Team
|
Aug 10, 2020 |
|
Emotional Intelligence in the Contact Centre
|
Aug 03, 2020 |
|
How to Improve Contact Centre Morale
|
Jul 27, 2020 |
|
Top Tips for Contact Centre Planning
|
Jul 20, 2020 |
|
Contact Centre Transformation Ideas
|
Jul 13, 2020 |
|
What Makes a Great Customer Experience?
|
May 04, 2020 |
|
Resource Planning Advice to Boost Efficiency and Engagement
|
Apr 27, 2020 |
|
Contact Centre Excellence: How to Stand Out From The Crowd
|
Apr 20, 2020 |
|
Contact Centre Technology: Where Should I Invest?
|
Mar 30, 2020 |
|
Contact Centre Evolution: Where Are We Heading?
|
Mar 23, 2020 |
|
How to Inspire Your Team Leaders to Get More From Their Advisors
|
Feb 24, 2020 |
|
The Essential Customer Service Skills and How to Develop Them
|
Feb 17, 2020 |
|
What Will a Good Call Center Advisor Look like in Ten Year's Time?
|
Feb 10, 2020 |
|
Customer Service Writing: How to Get More from Your Emails and Chats
|
Feb 03, 2020 |
|
WFM Tricks That Will Get You Through Busy Periods
|
Jan 27, 2020 |
|
Top Contact Centre Problems and How To Solve Them
|
Jan 20, 2020 |
|
Customer Experience: The New Thinking for Delighting Your Customers
|
Nov 18, 2019 |
|
Is It Time to Rethink Your Call Center Metrics?
|
Nov 11, 2019 |
|
Employee Engagement – Thinking Beyond Happy Employees Make Happy Customers
|
Nov 04, 2019 |
|
Call Center Coaching: How to Sustain Learning and Make it Fun!
|
Oct 28, 2019 |
|
How to Extract More Value From Your Call Center Quality programme
|
Oct 21, 2019 |
|
How can We Increase Customer Engagement by Doing Less?
|
Oct 11, 2019 |
|
Channel Shift: How can we safely move customers from one channel to another?
|
Aug 30, 2019 |
|
How can we improve Customer Journeys to create happy customers?
|
Aug 23, 2019 |
|
Contact Centre AI: What Are Your Options?
|
Aug 16, 2019 |
|
How can you boost First Contact Resolution in your contact centre?
|
Aug 09, 2019 |
|
How can you create a happy culture of positive people?
|
Jul 25, 2019 |
|
How can we use Customer Emotions to our advantage?
|
Jul 25, 2019 |