CX Nexus Podcast
By Nicole Saunders and Chris Detzel
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Episodes: 138
Description
CX Nexus," hosted by Nicole Saunders and Chris Detzel, is a cutting-edge podcast at the crossroads of community, customer experience, customer success, sales, and marketing. Tailored for forward-thinking leaders in mid to upper management, this podcast is a goldmine of insights for professionals shaping their careers in these interconnected domains. Emphasizing the importance of collaboration and cross-functionality, it navigates the intricate dance of integrating diverse business functions effortlessly.
Each episode unfolds as a masterclass in cross-functional leadership, offering innovative strategies for collaborative success and a deep dive into the latest industry trends. "CX Nexus" serves as a powerful platform for personal brand development for both its hosts and its audience. More than just a podcast, it's a career accelerator for the astute professionals in marketing, community engagement, product management, sales, and customer success.
| Episode | Date |
|---|---|
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Community Builders After Dark: What We Do When We're Not at Work
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Dec 14, 2024 |
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Balancing AI and Human Touch in Customer Experience
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Sep 29, 2024 |
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From Silos to Synergy: Aligning Community Efforts with Sales Strategies
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Sep 01, 2024 |
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From Zendesk to Coupa, Reltio to ZoomInfo: Lessons in Career Transitions
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Aug 25, 2024 |
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Aligning Marketing, Sales, and Community for Business Growth
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Aug 22, 2024 |
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Breaking Down Silos: Fostering Cross-Functional Collaboration for Better Customer Experiences with Jay Nathan
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Aug 21, 2024 |
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The Event Planner's Playbook: Insights from CX Professionals
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Aug 19, 2024 |
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The Role of Community in Business Growth: A Look Into Sales and Expansion
|
Aug 18, 2024 |
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The CX Nexus Podcast: Building Bridges in Business
|
Aug 17, 2024 |
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End-of-Year Reviews and Reporting Best Practices
|
Nov 20, 2023 |
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The First Year of Zendesk's User Group Program: Key Learnings and Insights
|
Nov 07, 2023 |
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Preparing for 2024: Community Trends and Data Strategies
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Oct 28, 2023 |
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Preparing Communities for the AI Revolution with Jono Bacon
|
Sep 30, 2023 |
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Partners as Co-Creators of Community Content
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Aug 26, 2023 |
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Community is Everywhere - How Do You Manage It?
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Jul 30, 2023 |
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Community and Customer Success: Driving Customer Engagement Through Collaboration
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Jul 23, 2023 |
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Adapting Your Community Strategy Through Organizational Changes
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Jul 14, 2023 |
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Community Evolution: Shaping the Landscape of Business Organizations
|
Jul 01, 2023 |
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Digital Communities: Scaling User Groups with Nicole Saunders
|
Jun 23, 2023 |
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How Online Communities Drive Business Growth: Key Takeaways from Michael Burke and Chris Detzel's Discussion
|
Jun 14, 2023 |
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Data to Dialogue: Measuring and Showcasing Community Value
|
Jun 02, 2023 |
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AI in Online Communities: Pros, Cons, and Future Possibilities
|
Apr 28, 2023 |
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Metrics in Community Building: How to Tell Your Community's Story
|
Mar 18, 2023 |
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Discussions on Coffee, Conferences, and Community Resources: Insights from Peers Over Beers
|
Mar 11, 2023 |
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Women Leaders in Tech
|
Oct 22, 2022 |
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How Community Can work with Product Teams
|
Oct 08, 2022 |
|
Holy Cow! Adrian wrote a Community book! “The Accidental Community Manager”
|
Oct 01, 2022 |
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Walking into an Existing Online Community with David (Historian) DeWald
|
Sep 25, 2022 |
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Community Operations with Tiffany Oda, Director, Community Operations at Venafi
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Sep 21, 2022 |
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Episode 109 - Vacation Matters and The Intersection between Community and Business Needs
|
Sep 03, 2022 |
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Episode 108 - Web 3.0, NFT's and NFT Community with John Thomas Connor, CEO and founder of Faktura
|
Aug 27, 2022 |
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Episode 107 - Building out a Community Team with Elizabeth Kinsey
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Aug 20, 2022 |
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Episode 106: How to Build Your Own Personal Brand
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Aug 13, 2022 |
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Episode 105 Jephtah, Jay and Ronald - V2 of the Community Builder Guide
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Jul 13, 2022 |
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Episode 104 - Community One Person Show and How to Get Sh#t Done
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Jul 10, 2022 |
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Episode 103 - Eni Selfo, Head of Community - Events, ROI, Community-Led Growth and more!
|
Jul 01, 2022 |
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Episode 102 - With Nicole Saunders - Community Pro's need to be good at Business not just Community
|
Jun 18, 2022 |
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Episode 101 - Big Events, Small Events and How Slack Communities Play a Role
|
Jun 11, 2022 |
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Episode 100: Community-Led Growth, is it just another buzzword? Yes, yes it is, but....
|
Jun 05, 2022 |
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Episode 099 - Allison Boudreau - Small Group Networking, Events at Calix
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May 28, 2022 |
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Episode 098 - Nicole Saunders - Events and Collaborating with Cross-Functional Teams
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May 25, 2022 |
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Episode 097 - Fran Murphy, Vice President, Community at Upwork - Training and Certifications
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May 21, 2022 |
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Episode 096 - Sammy Gebele, CEO SAWOO - Building Trusted Advisors to Build Online Communities
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May 15, 2022 |
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Episode 095 - How to Become a Trusted Advisor and Brand - Matthew Hunt, Founder of Automation Wolf
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May 11, 2022 |
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Episode 094 - Erica Moss - HubSpot - How to think about Events and more
|
May 07, 2022 |
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Episode 093 - Dani Weinstein - CLIX Conference and Building Thought Leadership Communities
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May 01, 2022 |
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Episode 092- Jephtah Abu- Inclusive, Diversity, and Equity within Community
|
Apr 27, 2022 |
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Episode 091 -Eni Selfo -Head of Community Management at Mindvalley
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Apr 23, 2022 |
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Episode 90 - Scott Wilder, Global Head of Customer Engagement and Community, Community-Led Events
|
Apr 17, 2022 |
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Episode 089 -Maria Ogneva, Director of Community - How to Build a Community from Scratch
|
Apr 10, 2022 |
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Episode 088 - Allison Boudreau - Director Education, and Community at Calix - Community and Academy
|
Apr 06, 2022 |
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Episode 087 -Jenny Weigle - The Most Common Frustrations for Community Professionals
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Apr 03, 2022 |
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Episode 086 - Nicole Saunders - Walking into an Established Community and an Existing Culture
|
Mar 31, 2022 |
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Episode 085 - Special Guest Marjorie Anderson, Let's talk about Business Outcome Metrics
|
Mar 26, 2022 |
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Episode 084 - Growth, Acquisition and Plan on a Page
|
Mar 23, 2022 |
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Episode 083 - Special Guest Jake McKee - Dinner 5, User Testing and Onboarding
|
Mar 19, 2022 |
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Episode 082 - Training for the Role of Community Management - Put Yourself Out There!
|
Mar 15, 2022 |
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Episode 081 - Being Customer First vs Function Out - Scott Wilder joins PoB another round!
|
Mar 12, 2022 |
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Episode 080 - Peers Over Beers is On YouTube! (Teaser)
|
Mar 09, 2022 |
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Episode 079 - Special Guest Richard Millington - Web 3, Social Media and Community Platforms
|
Mar 05, 2022 |
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Episode 078 - Rewards, Recognition and Gamification - The Value of the Top 10% of your Community Users
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Feb 26, 2022 |
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Episode 077 - Living on the Scott "Wilder" Side - The Creator of Intuit's Community and Web3
|
Feb 19, 2022 |
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Episode 076 - Guest host Elizabeth Kinsey, at Slack, is a Director! Community Titles Matter and Paths of a Community Manager
|
Feb 16, 2022 |
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Episode 075 - Special Guest Dani Weinstein - Community Executive Sponsorship and Buy-in
|
Feb 12, 2022 |
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Episode 074 - Nicole Saunders, Director of Communities, from Zendesk talks Roles and Responsibilities within Community
|
Feb 05, 2022 |
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Episode 073 - Special Guest Elizabeth Kinsey from Slack - Community Platform, Customer Onboarding and CMAD
|
Jan 29, 2022 |
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Episode 072 - Special Guest Nicole Saunders - Roadmaps, Headcount, Employee Training and more
|
Jan 22, 2022 |
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Episode 071 - Special Guest Jenny Weigle - Starting Communities and Engagement Strategies
|
Jan 15, 2022 |
|
Episode 070 - A Tribute to Michael Sandoval
|
Dec 31, 2021 |
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Episode 069 - How to Get Community Resources Part II
|
Dec 30, 2021 |
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Episode 068 - How to Get Resources for Your Online Community
|
Dec 11, 2021 |
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Episode 067 - Community Engagement Strategy
|
Dec 04, 2021 |
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Episode 066 - Which Key KPIs of a Community to Share with Your Stakeholders
|
Oct 31, 2021 |
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Episode 065 - Burnout, Stress, Pandemic Oh My!
|
Oct 23, 2021 |
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Episode 064 - Searching for a Digital Platform for a Financial Institution and More on Digital Transformation
|
Sep 18, 2021 |
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Episode 063 - Getting Past the "Wobble", Activating Your Community to an Action and Dom Perignon
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Sep 14, 2021 |
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Episode 062 - Presenting a Business Case to get More Headcount For Community
|
Aug 07, 2021 |
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Episode 061 - Reddit Used for a Brand B2B Community? Vendor Selection Tips and Strategies
|
Aug 01, 2021 |
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Episode 060 - Community Platform Vendor Selection and Where Does One Focus
|
Jul 23, 2021 |
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Episode 059 - Engagement, Webinars, Content and "That's Not My Pile of Sh*t"
|
Jul 05, 2021 |
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Episode 058 - Multiple Stressors at Work and How to Deal!
|
Jul 03, 2021 |
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Episode 057 - Given Millions of Dollars We Would Invest in Content for our Community
|
May 29, 2021 |
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Episode 056 - Before Online Community Go-Live and After Go-Live
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May 22, 2021 |
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Episode 055 - Community Launch Almost Here for Reltio Community
|
May 15, 2021 |
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Episode 054 - Old School Support and Moving it over to Digital Support
|
Apr 24, 2021 |
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Episode 053 - Michael's Business Plan to C-Level Executives
|
Apr 03, 2021 |
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Episode 052 - Community Manager Positions and Who Owns Digital Self-Help Customer Experience?
|
Mar 27, 2021 |
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Episode 051 - Online Community Metrics, What Metrics Should Community Managers Track?
|
Mar 24, 2021 |
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Episode 050 - Q&A Again - Community Engagement, Training & Community and How they Link
|
Mar 13, 2021 |
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Episode 049 - Community Moderation, Content Quality and Community as a Support Pillar
|
Mar 06, 2021 |
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Episode 048 -Part One New B2B SaaS Communities - Common Questions Asked By An Organization
|
Feb 28, 2021 |
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Episode 047 - Is Clubhouse the New Thing? Also Michael is Setting The Stage for Online Community for the Bank
|
Feb 20, 2021 |
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Episode 046 - Green fielding, Growth and Maturing Community - What is Your Engagement Strategy
|
Feb 12, 2021 |
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Episode 045 - Working with Legal and Security made "EASY" and a Cafeteria Style Look and Feel for Community
|
Feb 04, 2021 |
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Episode 044 - Business Meetings, Quarterly and Best Practices for Community and Digital Meetings
|
Jan 30, 2021 |
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Episode 043 - How Digital Can Expose Underlying Problems Because of Separate Business Unit Past Decisions
|
Jan 18, 2021 |
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Episode 042 - Binge watching, Being Thankful, Chris' New Adventure, Branch of the future...Oh My!
|
Dec 29, 2020 |
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Episode 041 - Chris has Big News - Building a New Community From Scratch
|
Dec 18, 2020 |
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Episode 040 - Special Guest - Max Rothery from Finimize - How Finimize Built Online Community
|
Dec 08, 2020 |
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Episode 039 - How Many Ways Can You Build An Online Community?
|
Nov 30, 2020 |
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Episode 038 - Tel Aviv has Amazing Beaches!! How to take the Apple Approach in Digital at a Lil ole Bank in El Paso
|
Nov 23, 2020 |
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Episode 037 - Post 2020 Election - Building a Community Champions Program - Brainstorm on How to Build This Program
|
Nov 16, 2020 |
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Episode 036 - Budget Process Time! Some Resources We Are Thinking we need for 2021 on Community
|
Nov 09, 2020 |
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Episode 035 - Creating Digital Experience at a Drive-Thru Bank, Working with Legal and Happy First Birthday To Imperva Community
|
Nov 02, 2020 |
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Episode 034 - Holy Batman! Ask Me Anything for Digital Community Should be Engaging and Produce Tons of Engaging Content
|
Oct 05, 2020 |
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Episode 033 - Engaging Customers, Engaging the Org, Creating Content are all Good; Without it your Digital Community will DIE
|
Sep 28, 2020 |
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Episode 032 - Building A Roadmap To Digital is Hard and Harder to do for 5 Yrs...
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Sep 21, 2020 |
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Episode 031 - Digital Self-Help Support and Community for Financial - It's Personal!
|
Sep 06, 2020 |
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Episode 030 - Going Digital in a non-Digital Company Starts with the Painting the Picture
|
Aug 31, 2020 |
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Episode 029 - Dani Weinstein Interview - Building, Launching and Scaling Online Communities
|
Aug 24, 2020 |
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Episode 028 - Fighting for What is Right and The Balance of Working from Home vs Working in the Office
|
Aug 11, 2020 |
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Episode 027 - Building Community Engagement and Content Through Online Webinars
|
Aug 06, 2020 |
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Episode 026 - Guest Speaker - Amy Kochert - How She Took a Company Community from a Isolated Desert of Forgotten Souls to a Thriving Community
|
Jun 30, 2020 |
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Episode 025 - Guest Speaker - Holly Firestone - A look Back and a look Forward to Building Communities From Scratch
|
Jun 22, 2020 |
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Episode 024 - How To Keep Employees Engaged in the Time of COVID-19
|
Jun 15, 2020 |
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Episode 023 - Guest Speaker - Carrie Melissa Jones - Author of Building Brand Communities: How Organizations Succeed by Creating Belonging
|
Jun 01, 2020 |
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Episode 022 - Chris & Michael talk Digital Integrations with current Branded Community and how it will equal to a great Customer Experience
|
May 25, 2020 |
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Episode 021 - Michael Sandoval starts a new job and is over all of Digital - How important is on-ramping?
|
May 18, 2020 |
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Episode 020 - Case Deflection and Building Online Community for Supporting your Customer Product Questions
|
May 04, 2020 |
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Episode 019 - "A Look Back at Community and What to Expect in the Future" with Special Guest Brian Oblinger
|
Apr 14, 2020 |
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Episode 018 - Guest Speaker - Valentina Ruffoni -Founder and Community Manager – Eat Out Madrid
|
Apr 08, 2020 |
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Episode 017 - Guest Speaker Shannon Emery from Higher Logic: How to Position Internal Communities as a Value to Employees
|
Apr 01, 2020 |
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Episode 016 - "Why Start A New Business?" with Special Guest Erica Kuhl
|
Mar 26, 2020 |
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Episode 015 - "How Did We Get Here" with Special Guest Matt Mecham, Co-Founder and Development Director for Invision Community
|
Mar 19, 2020 |
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Episode 012 - Part 1 Guest Speaker Blake Etheridge: How He Started TI's Super User Program
|
Mar 04, 2020 |
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Episode 013 - Guest Speaker Blake Ethridge: Building a Super User Program and Creating a 360 Customer View with Community
|
Mar 04, 2020 |
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Episode 014 - Guest Speaker Blake Ethridge: A Vested Interest to Create a Great Customer Experience
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Mar 04, 2020 |
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Episode 011 - Chris is Confused! Super User, Customer Advocacy, MVP, Ambassador Programs
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Feb 20, 2020 |
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Episode 010 - Help Me Believe!
|
Feb 13, 2020 |
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Episode 009 - Offline Events, When, What and How for Your Community
|
Feb 06, 2020 |
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Episode 008 - "Be Empowered to Say No" Your #CMAD Self-Care Cure
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Jan 30, 2020 |
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Episode 007 - [Case Study] Building Beagleboard.org from The Bottom Up & How You Can Start Your Open Source Community
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Jan 22, 2020 |
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Episode 006 - Case Study: Building a Social Brand in Germany from The Ground Up
|
Jan 08, 2020 |
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Episode 005 - [Case Study] How a New B2B Community Creates and Drives New Content
|
Dec 28, 2019 |
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Episode 004 - What Is a Community Manager? It's More Than The Title Suggests
|
Dec 11, 2019 |
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Episode 003 - "It Takes a Village" - The Importance of Learning From Your Peers
|
Nov 27, 2019 |
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Episode 002 - Community Adoption Means Solving The Bigger Business Problems
|
Nov 20, 2019 |
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Episode 001- The Inaugural Episode
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Nov 12, 2019 |