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The Practice Playbook Podcast helps lawyers, mediators, arbitrators, and dispute resolution professionals build practices by design, not by default.
Hosted by Susan E. Guthrie, attorney, mediator, Past Chair of the ABA Section of Dispute Resolution, and author of the #1 best-selling Practice Playbook Series, the show explores Intentional Practice Design™: the strategies, systems, and mindset shifts that help professionals create smarter, more profitable, more sustainable practices that reflect who they are, how they serve, and the life they want to lead.
Through candid conversations, practical solo episodes, and real-world guidance, Susan brings her decades of experience in law, mediation, legal technology, AI, thought leadership, and practice-building consulting to topics including pricing, positioning, client experience, visibility, AI integration, business models, and professional growth.
Every episode comes with a free downloadable resource designed to help you implement the strategy and insights from the episode in your own practice. For professionals who want deeper support, Susan also leads The Practice Accelerator, a monthly membership program that provides ongoing guidance, resources, and community for building a stronger, more intentional practice.
This is not just a podcast to listen to. It is part of a practical support system for moving from insight to implementation, one intentional decision at a time.
| Episode | Date |
|---|---|
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A Full Calendar Is Not a Business Plan with Susan Guthrie on the Practice Playbook Podcast #472
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Aug 13, 2026 |
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Is Your Practice Working for Everyone but You? on the Practice Playbook Podcast #471
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Jul 30, 2026 |
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From Startup to Anthropic: How Descrybe Is Changing Professional Practice on the Practice Playbook Podcast #570
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Jul 16, 2026 |
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The Two Words Sabotaging the Practice You Actually Want with Stephen Seckler on The Practice Playbook Podcast #569
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Jul 02, 2026 |
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Why the Best Business Relationships Have Nothing to Do with Business with Philip Fornaro on the Practice Playbook Podcast #568
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Jun 25, 2026 |
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Your Client Already Knows You Use AI. Now They Want to Talk About the Bill with the Subscription Attorney, Mathew Kerbis on the Practice Playbook Podcast #567
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Jun 18, 2026 |
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Hired Before Hello: How Legal and DR Professionals Use Podcasting to Win Clients with Dennis Meador #566
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Jun 11, 2026 |
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AI Is Not the Issue. Your Professional Judgment Is with Susan Guthrie on the Practice Playbook Podcast #565
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Jun 04, 2026 |
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AI Just Changed Again. Here’s What Actually Matters with Susan Guthrie on the Practice Playbook Podcast #564
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May 28, 2026 |
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The Consumer Has Changed. Has Your Practice? Insight from the CEO of Lawyer.com, Colleen Joyce on the Practice Playbook Podcast #563
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May 21, 2026 |
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From Volunteer to Voice: How Leadership and Influence Are Really Built with Elizabeth Hill on the Practice Playbook Podcast #562
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May 14, 2026 |
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Inside the AI and the Practice of Law Summit: The Real State of AI in the Legal Profession on the Practice Playbook Podcast #561
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May 07, 2026 |
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What the Top 10% Do That the Other 90% Don’t with Susan Guthrie on the Practice Playbook Podcast #560
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Apr 30, 2026 |
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Be That Professional: Business Development Without Feeling Salesy with Steve Fretzin on the Practice Playbook Podcast #559
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Apr 16, 2026 |
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The 7 Fastest Ways to Grow Your Practice in 2026 with Susan Guthrie on the Practice Playbook Podcast #558
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Apr 02, 2026 |
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From Litigator to Mediator: How to Build a Successful Neutral Practice with Scott Zucker on the Practice Playbook Podcast #557
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Mar 19, 2026 |
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Clarity Is Credibility: How DR and Legal Professionals Win Trust Faster by Simplifying Communication with Lee Shainis on the Practice Playbook Podcast #556
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Mar 05, 2026 |
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Are You Building a Firm or Just a High-Paying Job? | The Founder Dependency Trap with Andrea Steinbrenner on the Practice Playbook Podcast #555
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Feb 19, 2026 |
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Revenue Isn’t the Goal. Profit Is. Darren Wurz on What Really Matters on the Practice Playbook Podcast #554
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Feb 05, 2026 |
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Why LinkedIn Likes Aren't Growing Your Practice (And What Actually Does) with Susan Guthrie on the Practice Playbook Podcast #553
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Jan 22, 2026 |
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The Future of Dispute Resolution Is Already Here: 3 Trends for 2026 with Susan Guthrie on the Practice Playbook Podcast #552
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Jan 15, 2026 |
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The Mediator’s Edge: Experience, Intuition, and the Skills That Endure with Lawrence Kolin on the Practice Playbook Podcast #551
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Jan 08, 2026 |
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Tech That Works for Neutrals: Smarter Pricing Models and the Tools Transforming ADR with Gary Doernhoefer of ADR Notable on the Practice Playbook Podcast #550
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Dec 18, 2025 |
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What Worked, What Didn’t, and What to Leave Behind: A Candid Practice Debrief for 2025 with Susan Guthrie on the Practice Playbook Podcast #549
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Dec 04, 2025 |
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The Profit Checkup: Your Year-End Guide to Smarter Pricing in 2026 on the Practice Playbook Podcast #548
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Nov 20, 2025 |
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The Oprah Effect: Insights from Behind the Scenes on The Practice Playbook Podcast #547
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Nov 06, 2025 |
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The Top 3 Must-Dos for Modern Marketing in Dispute Resolution on The Practice Playbook Podcast #546
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Oct 23, 2025 |
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Early Wins: How Adding EDR Can Accelerate Your Practice Growth with Anne Jordan on The Practice Playbook Podcast #545
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Oct 09, 2025 |
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Understanding Your Perfect Client: The Key to a Thriving Practice with Susan Guthrie on The Practice Playbook Podcast #544
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Sep 25, 2025 |
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Is LinkedIn Trying to Tell You Something? Why Your Old Videos Are Suddenly Going Viral with Susan Guthrie on The Practice Playbook Podcast #543
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Sep 11, 2025 |
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Why Your Niche Isn’t Nice - it’s Necessary on The Practice Playbook Podcast #542
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Aug 28, 2025 |
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Build It Like a CEO: The Tech You Need to Run a Successful Practice with Melissa Brogdon, CEO of FourthParty on Make Money Mediating #541
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Aug 14, 2025 |
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Stop Overthinking, Start Earning: How to Finally Move on to the Practice You Want with Susan Guthrie on Make Money Mediating #540
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Jul 31, 2025 |
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The 5-Minute Practice Makeover: Easy Wins for Busy Legal & DR Pros on Make Money Mediating #539
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Jul 17, 2025 |
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You Lost Me at Voicemail: How to Stop Losing Clients Before They Hire You with Maddy Martin on Make Money Mediating #538
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Jul 03, 2025 |
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How to Get Published: A Reputation-Building Guide for Legal & DR Pros with Dr. Clare Fowler on Make Money Mediating #537
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Jun 26, 2025 |
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The Client Experience Advantage: How Top Mediators Win Before They Even Begin with Michael Holmes on Make Money Mediating #536
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Jun 05, 2025 |
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UPDATED: The One Negotiation Tactic That Wins Every Time (And How Mediators Can Use It Too!) on Make Money Mediating #535
|
May 23, 2025 |
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Usher Winslett on Visibility, Opportunity, and Building an Arbitration Practice That Lasts on Make Money Mediating #534
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May 08, 2025 |
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RPS Coach Revealed: Professor John Lande’s New Tool to Transform Your Mediation Practice (Part Two) on Make Money Mediating #533
|
May 01, 2025 |
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RPS Coach Revealed: Professor John Lande’s New Tool to Transform Your Mediation Practice (Part One) on Make Money Mediating #532
|
Apr 24, 2025 |
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Breaking the ‘Invisible Expert’ Curse: Why No One Knows You Exist (And How to Fix It Fast) on Make Money Mediating #531
|
Apr 10, 2025 |
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AI Secrets from the Big Four—and How They Can Transform Your Solo or Small Practice on Make Money Mediating #530
|
Mar 27, 2025 |
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Turn Your Expertise Into Income: A Step-by-Step Guide to Monetizing Your Knowledge on Make Money Mediating #529
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Mar 13, 2025 |
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The 6-Figure Mediation Practice Blueprint: What High-Earners Do Differently on Make Money Mediating #528
|
Feb 27, 2025 |
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LinkedIn and Beyond: The Latest and Greatest from the Master, Donna Serdula #527
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Feb 13, 2025 |
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The Trump Effect on Dispute Resolution: Trends You Can’t Afford to Ignore on Make Money Mediating #526
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Jan 30, 2025 |
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Next-Level AI: The Episode That Will Blow Your Mind on Make Money Mediating #525
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Jan 16, 2025 |
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Mastering Mindset to Break Free from Survival Mode: Trina Nudson’s Roadmap to Entrepreneurial Success on Make Money Mediating #524
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Jan 02, 2025 |
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AI in Action: Transforming Legal Practice and Dispute Resolution with descrybe.ai. A Conversation with Co-Founder, Kara Peterson on Make Money Mediating #523
|
Dec 19, 2024 |
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Declutter Your Practice: How to Start the New Year Organized and Ready on Make Money Mediating #522
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Dec 05, 2024 |
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The Art of Follow-Up: The Essential Outreach to Turn Prospects into Paying Clients on Make Money Mediating #521
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Nov 21, 2024 |
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From Partner Track to Leading Change: Amanda Nugent’s Journey from Litigator to Leader on Make Money Mediating #520
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Nov 07, 2024 |
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Gabrielle Hartley’s Blueprint for Mediation Success: Holistic Pricing, Book Publishing, and Practice Optimization on Making Money Mediating #519
|
Sep 12, 2024 |
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10 Tactics Guaranteed to Make You a Great Public Speaker on Make Money Mediating #518
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Aug 29, 2024 |
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The Step You’re Missing: Branding Your Way to DR Success on Make Money Mediating #517
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Aug 15, 2024 |
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Say Goodbye to Imposter Syndrome and Hello to Success on Make Money Mediating #516
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Aug 01, 2024 |
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The Cutting-Edge of Arbitration: AI, Tech, and Beyond with Amy Schmitz #515
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Jul 18, 2024 |
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Professional Freedom: The REAL Costs (and Rewards!) of Entrepreneurial Independence on Make Money Mediating #514
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Jul 04, 2024 |
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Double Your Client Base with These SEO Tips for Dispute Resolution Pros on Make Money Mediating #513
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Jun 20, 2024 |
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Avoid These 5 Pitfalls When Transitioning to a Dispute Resolution Practice on Make Money Mediating #512
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Jun 04, 2024 |
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Top 3 AI Tools for DR Professionals That AREN'T ChatGPT on the Make Money Mediating Podcast #511
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May 02, 2024 |
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Say Cheese: It's Time to Elevate Your Business with Great Headshots on Make Money Mediating #510
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Apr 04, 2024 |
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Murphy Funkhouser Reveals: How to Transform Conferences into Marketing Goldmines on Make Money Mediating #509
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Mar 28, 2024 |
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A Best Practice: Transitioning from Healthcare to Heartfelt Mediation with Kimberly Best on Make Money Mediating #508
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Mar 21, 2024 |
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What Are You Worth? Understanding Pricing for Dispute Resolution Professionals on Make Money Mediating #507
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Mar 07, 2024 |
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Why Boosting Your EQ is Good for Business on The Make Money Mediating Podcast #506
|
Feb 29, 2024 |
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Blogging for the Win: How to Make Your Articles Effective for Getting Clients on Make Money Mediating with Susan Guthrie #505
|
Feb 01, 2024 |
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Start Smart: The Tech, Tactics and Targets You Need to Launch Your Practice with David H. Salmon, Co-Founder of ADR Support on Make Money Mediating #504
|
Nov 30, 2023 |
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Focus on THANKS This Holiday Season to Find Success on Make Money Mediating with Susan Guthrie #503
|
Nov 23, 2023 |
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The Secret Sauce to a Great Practice: Client Feedback for the Win on Make Money Mediating #502
|
Nov 16, 2023 |
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Crafting a Killer Business Plan for a Great New Year on The Make Money Mediating Podcast #501
|
Nov 09, 2023 |
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THINK Before You Pivot: How Coaching Can Charge Your Career Change PartTwo with Megan Walls on Make Money Mediating #425
|
Jul 20, 2023 |
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You Have to Define Success Before You Can Achieve It on Make Money Mediating with Susan Guthrie #423
|
Jul 19, 2023 |
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THINK Before You Pivot: How Coaching Can Charge Your Career Change with Megan Walls Part One on Make Money Mediating #424
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Jul 18, 2023 |
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Building a Business Without Breaking Your Mind: Tips for Prioritizing Mental Health on Make Money Mediating with Susan Guthrie #422
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May 04, 2023 |
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Drafting Truly Effective Social Media Posts for Your Business on the Make Money Mediating Podcast with Susan Guthrie #421
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Apr 27, 2023 |
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Becoming a Training Junkie: The Power of Continuous Learning in Mediation on the Make Money Mediating Podcast with Susan Guthrie #420
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Apr 13, 2023 |
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Why an MVA Can Be Your MVP: How a Marketing Virtual Assistant Will Change Your Practice and Your Life on the Make Money Mediating Podcast with Susan Guthrie #419
|
Apr 06, 2023 |
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Why Diversity and Inclusion are Good Business on The Make Money Mediating Podcast with Susan Guthrie #418
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Mar 16, 2023 |
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Keep Your Cool: Tips for Managing Difficult Clients on The Make Money Mediating Podcast with Susan Guthrie #417
|
Mar 09, 2023 |
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Harnessing the Power of Social Proof to Get More Clients on The Make Money Mediating Podcast with Susan Guthrie #416
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Mar 02, 2023 |
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In a Practice Rut? Why Diversifying Your Services is a Great Way to Grow Your Business on The Make Money Mediating Podcast with Susan Guthrie #415
|
Feb 23, 2023 |
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How to Become a Podcast Superguest on The Make Money Mediating Podcast with Susan Guthrie #414
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Feb 16, 2023 |
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How ChatGPT Can Take Your Practice to the Next Level on The Make Money Mediating Podcast with Susan Guthrie #413
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Feb 09, 2023 |
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The Secret to Making Social Media Work for You on The Make Money Mediating Podcast with Susan Guthrie #412
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Jan 26, 2023 |
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How Getting ”Sticky” Will Make Your Marketing Better with Susan Guthrie #411
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Jan 19, 2023 |
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Stop Procrastinating and Use the 15-Minute Rule to Meet Your Goals in the New Year with Susan Guthrie #410
|
Jan 05, 2023 |
|
Bonus Release: The #1 Episode of All Time -- ”Is It Time for a LinkedIn Makeover? with Donna Serdula on The Make Money Mediating Podcast with Susan Guthrie #409
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Dec 22, 2022 |
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The Gift That Keeps on Giving: Holidays and Relationship Building on The Make Money Mediating Podcast with Susan Guthrie #408
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Dec 15, 2022 |
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Easy Technology to Create a Better Client Experience with Automation on The Make Money Mediating Podcast with Susan Guthrie #407
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Dec 08, 2022 |
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The 3 Pillars to Success from Collaborative Law Phenom, Ashley-Nicole Russell on The Make Money Mediating Podcast with Susan Guthrie #406
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Dec 01, 2022 |
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Why Gratitude is the Secret Ingredient to Success with Susan Guthrie on The Make Money Mediating Podcast #405
|
Nov 24, 2022 |
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Why Not Knowing Might Just Be the Key to Success with AAA VP, Harold Coleman, Jr. on The Make Money Mediating Podcast with Susan Guthrie #404
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Nov 18, 2022 |
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The Top 5 Traits of My Most Successful Clients with Susan Guthrie on The Make Money Mediating Podcast #403
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Nov 10, 2022 |
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Breaking All the Rules: How Mark Lemke Built a Successful Mediation Practice Without a Website on The Make Money Mediating Podcast with Susan Guthrie #402
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Nov 03, 2022 |
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Welcome to the Make Money Mediating Podcast with Susan Guthrie #401
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Oct 06, 2022 |
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Tips From a Top Litigator on Loving Your Virtual Practice with Attorney Lisa Zeiderman #304
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Feb 23, 2022 |
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The Critical Importance of Google in Marketing Your Practice: Part Two - Google Ads with the Founder of NoBull Marketing, Ronnie Deaver #302
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Jan 06, 2022 |
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The Critical Importance of Google in Marketing Your Practice: Part One - Google My Business with the Founder of NoBull Marketing, Ronnie Deaver #301
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Jan 03, 2022 |
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Is it Time For a LinkedIn Makeover? Insider Tips From the Woman Who Wrote the Book, Donna Serdula on The Make Money Mediating Podcast #212
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May 13, 2021 |
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Overcoming the Overwhelm: Avoiding Professional Burnout with Executive Performance Coach, Ben Kiker on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #212
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May 05, 2021 |
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Managing Your Virtual Trial with Technical Bailiff, Ted Brooks onThe Learn to Mediate Online Podcast with Susan Guthrie, Esq. #211
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Apr 28, 2021 |
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The #1 Tip Guaranteed to Make You More Effectve Online on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #210
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Apr 07, 2021 |
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The Final Chapter: A Digital Marketing Primer for Dispute Resolution Professionals on The Learn to Mediate Online Podcast with Susan Guthrie #209
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Mar 31, 2021 |
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Let's Talk Techniques: A Digital Marketing Strategy for Dispute Resolution Professionals Part Three on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #208
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Mar 24, 2021 |
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Start With a Strategy: A Digital Marketing Primer for Dispute Resolution Professionals Part Two on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #207
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Mar 17, 2021 |
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What's Your Brand? A Digital Marketing Primer for Dispute Resolution Professionals Part One on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #206
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Mar 10, 2021 |
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Technology: The Bridge to Collaborative Coalitions with Thought Leader and Innovator, Larry Bridgesmith on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #205
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Mar 02, 2021 |
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Nettiquette: The Unwritten Rules of Good Behavior in the Virtual World on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #204
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Feb 24, 2021 |
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Hybrid Mediations are Coming! Are You Ready? on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #203
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Feb 17, 2021 |
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The Innovative Program that Will Change Your Mediation Practice Forever with Gary Doernhoefer of ADR Notable on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #202
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Feb 09, 2021 |
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A Scholarship Opportunity for Diverse Neutrals from AAA-ICDR Foundation with Special Guests, Bruce Meyerson and Tracey Frisch on The Learn to Mediate Online Podcast #201
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Feb 03, 2021 |
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Getting it Settled Online: Leading Dispute Resolution Professional, Ana Sambold, Shares Her Top Tips on The Learn to Mediate Online Podcast #128
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Dec 09, 2020 |
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What Do Dispute Resolution Professionals REALLY Think About Online Mediation? Find Out on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #127
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Nov 10, 2020 |
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Zoom Tips From the Trenches: Practical Advice That You Need to Know with Attorney Judith Starr on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #126
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Nov 03, 2020 |
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Cybersecurity and Privacy: What You Don't Know CAN Haunt You with Special Guest, Attorney/Mediator, Jean Lawler on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #126
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Oct 28, 2020 |
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Zoomtopia Recap: The Most Exciting Announcements for ODR Professionals on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #125
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Oct 20, 2020 |
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Data Security Concerns for Online Professionals and How to Address Them with Chris Draper, Managing Director of Trokt on The Learn to Mediate Online Podcast #124
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Sep 29, 2020 |
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Just Sign Here: How to Memorialize Agreements in Online Dispute Resolution on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #123
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Sep 08, 2020 |
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The Potential For Unconscious Bias in Online Dispute Resolution on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #122
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Sep 07, 2020 |
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Anatomy of a Mediator's Opening Statement for Online Mediations on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #121
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Aug 25, 2020 |
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Pro Tips for Becoming a Master Communicator via Video-Conferencing on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #120
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Aug 18, 2020 |
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Is Mediation Confidentiality a Myth? Some Thought Provoking Facts from Special Guest, Jeff Kichaven on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #119
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Aug 11, 2020 |
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You Need A Lot More Than Zoom in Order to Mediate Online on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #118
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Aug 04, 2020 |
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Zoom Fatigue: It's Real and It's Exhausting so What's a Mediator to Do? on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #117
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Jul 21, 2020 |
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The 9 Essential Tips for Making Your Website Work for You in the New Millenium on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #116
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Jul 15, 2020 |
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From Fear to Joy-Generator: One Experienced Mediator's Journey to Loving Online Mediation with Special Guest, Elliot Herland on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #115
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Jul 07, 2020 |
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The Ultimate Guide to Getting the Right Equipment and Setting it Up Properly for Online Mediation Success on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #114
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Jun 30, 2020 |
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The #1 Mistake Many Mediators are Making When Going Online on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #113
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Jun 23, 2020 |
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One of the Best Features of Zoom That You Are Probably Not Using But Should Be on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #112
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Jun 16, 2020 |
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Insider Tips from an Experienced ODR Professional: What Works and What Doesn't with Doug Witten, Esq. on The Learn to Mediate Online Podcast with Susan Guthrie #111
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Jun 09, 2020 |
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Creating the "Personal Touch" Online: Building Rapport and Managing Emotions in Online Dispute Resolution with Dr. Debra Dupree on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #110
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Jun 08, 2020 |
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Preparation is Everything: How to Properly Get Clients Ready for Virtual Dispute Resolution on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #109
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May 26, 2020 |
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The 8 Most Frequently Asked Questions About Online Mediation and Dispute Resolution ANSWERED on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #108
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May 19, 2020 |
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Trial by Zoom: A Look at Online Adjudications with Renowned Family Law Attorney, Randy Kessler on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #107
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May 12, 2020 |
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A Conversation with the Founder of MODRON Spaces, Nathan Polito on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #106
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May 05, 2020 |
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Ready to Go but the Attorneys Say NO?! How to Get the Advocates to Mediate Online on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #105
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Apr 28, 2020 |
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Zoom Isn't the Only Game in Town for Mediators: A Review of Some Top Alternatives with Leading ODR Expert, Simon Boehme on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #104
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Apr 21, 2020 |
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How to Market Your New Online Dispute Resolution Practice on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #103
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Apr 14, 2020 |
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"Is ZOOM Safe for Dispute Resolution? What You Need to Know on The Learn to Mediate Online Podcast" with Susan Guthrie, Esq. #102
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Apr 07, 2020 |
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An Introduction to The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #101
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Apr 03, 2020 |