The Practice Playbook Podcast with Susan Guthrie

By Susan E. Guthrie LLC

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Subscribers: 3
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Episodes: 187

Description

The Practice Playbook Podcast helps lawyers, mediators, arbitrators, and dispute resolution professionals build practices by design, not by default.

Hosted by Susan E. Guthrie, attorney, mediator, Past Chair of the ABA Section of Dispute Resolution, and author of the #1 best-selling Practice Playbook Series, the show explores Intentional Practice Design™: the strategies, systems, and mindset shifts that help professionals create smarter, more profitable, more sustainable practices that reflect who they are, how they serve, and the life they want to lead.

Through candid conversations, practical solo episodes, and real-world guidance, Susan brings her decades of experience in law, mediation, legal technology, AI, thought leadership, and practice-building consulting to topics including pricing, positioning, client experience, visibility, AI integration, business models, and professional growth.

Every episode comes with a free downloadable resource designed to help you implement the strategy and insights from the episode in your own practice. For professionals who want deeper support, Susan also leads The Practice Accelerator, a monthly membership program that provides ongoing guidance, resources, and community for building a stronger, more intentional practice.

This is not just a podcast to listen to. It is part of a practical support system for moving from insight to implementation, one intentional decision at a time.


Episode Date
A Full Calendar Is Not a Business Plan with Susan Guthrie on the Practice Playbook Podcast #472
Aug 13, 2026
Is Your Practice Working for Everyone but You? on the Practice Playbook Podcast #471
Jul 30, 2026
From Startup to Anthropic: How Descrybe Is Changing Professional Practice on the Practice Playbook Podcast #570
Jul 16, 2026
The Two Words Sabotaging the Practice You Actually Want with Stephen Seckler on The Practice Playbook Podcast #569
Jul 02, 2026
Why the Best Business Relationships Have Nothing to Do with Business with Philip Fornaro on the Practice Playbook Podcast #568
Jun 25, 2026
Your Client Already Knows You Use AI. Now They Want to Talk About the Bill with the Subscription Attorney, Mathew Kerbis on the Practice Playbook Podcast #567
Jun 18, 2026
Hired Before Hello: How Legal and DR Professionals Use Podcasting to Win Clients with Dennis Meador #566
Jun 11, 2026
AI Is Not the Issue. Your Professional Judgment Is with Susan Guthrie on the Practice Playbook Podcast #565
Jun 04, 2026
AI Just Changed Again. Here’s What Actually Matters with Susan Guthrie on the Practice Playbook Podcast #564
May 28, 2026
The Consumer Has Changed. Has Your Practice? Insight from the CEO of Lawyer.com, Colleen Joyce on the Practice Playbook Podcast #563
May 21, 2026
From Volunteer to Voice: How Leadership and Influence Are Really Built with Elizabeth Hill on the Practice Playbook Podcast #562
May 14, 2026
Inside the AI and the Practice of Law Summit: The Real State of AI in the Legal Profession on the Practice Playbook Podcast #561
May 07, 2026
What the Top 10% Do That the Other 90% Don’t with Susan Guthrie on the Practice Playbook Podcast #560
Apr 30, 2026
Be That Professional: Business Development Without Feeling Salesy with Steve Fretzin on the Practice Playbook Podcast #559
Apr 16, 2026
The 7 Fastest Ways to Grow Your Practice in 2026 with Susan Guthrie on the Practice Playbook Podcast #558
Apr 02, 2026
From Litigator to Mediator: How to Build a Successful Neutral Practice with Scott Zucker on the Practice Playbook Podcast #557
Mar 19, 2026
Clarity Is Credibility: How DR and Legal Professionals Win Trust Faster by Simplifying Communication with Lee Shainis on the Practice Playbook Podcast #556
Mar 05, 2026
Are You Building a Firm or Just a High-Paying Job? | The Founder Dependency Trap with Andrea Steinbrenner on the Practice Playbook Podcast #555
Feb 19, 2026
Revenue Isn’t the Goal. Profit Is. Darren Wurz on What Really Matters on the Practice Playbook Podcast #554
Feb 05, 2026
Why LinkedIn Likes Aren't Growing Your Practice (And What Actually Does) with Susan Guthrie on the Practice Playbook Podcast #553
Jan 22, 2026
The Future of Dispute Resolution Is Already Here: 3 Trends for 2026 with Susan Guthrie on the Practice Playbook Podcast #552
Jan 15, 2026
The Mediator’s Edge: Experience, Intuition, and the Skills That Endure with Lawrence Kolin on the Practice Playbook Podcast #551
Jan 08, 2026
Tech That Works for Neutrals: Smarter Pricing Models and the Tools Transforming ADR with Gary Doernhoefer of ADR Notable on the Practice Playbook Podcast #550
Dec 18, 2025
What Worked, What Didn’t, and What to Leave Behind: A Candid Practice Debrief for 2025 with Susan Guthrie on the Practice Playbook Podcast #549
Dec 04, 2025
The Profit Checkup: Your Year-End Guide to Smarter Pricing in 2026 on the Practice Playbook Podcast #548
Nov 20, 2025
The Oprah Effect: Insights from Behind the Scenes on The Practice Playbook Podcast #547
Nov 06, 2025
The Top 3 Must-Dos for Modern Marketing in Dispute Resolution on The Practice Playbook Podcast #546
Oct 23, 2025
Early Wins: How Adding EDR Can Accelerate Your Practice Growth with Anne Jordan on The Practice Playbook Podcast #545
Oct 09, 2025
Understanding Your Perfect Client: The Key to a Thriving Practice with Susan Guthrie on The Practice Playbook Podcast #544
Sep 25, 2025
Is LinkedIn Trying to Tell You Something? Why Your Old Videos Are Suddenly Going Viral with Susan Guthrie on The Practice Playbook Podcast #543
Sep 11, 2025
Why Your Niche Isn’t Nice - it’s Necessary on The Practice Playbook Podcast #542
Aug 28, 2025
Build It Like a CEO: The Tech You Need to Run a Successful Practice with Melissa Brogdon, CEO of FourthParty on Make Money Mediating #541
Aug 14, 2025
Stop Overthinking, Start Earning: How to Finally Move on to the Practice You Want with Susan Guthrie on Make Money Mediating #540
Jul 31, 2025
The 5-Minute Practice Makeover: Easy Wins for Busy Legal & DR Pros on Make Money Mediating #539
Jul 17, 2025
You Lost Me at Voicemail: How to Stop Losing Clients Before They Hire You with Maddy Martin on Make Money Mediating #538
Jul 03, 2025
How to Get Published: A Reputation-Building Guide for Legal & DR Pros with Dr. Clare Fowler on Make Money Mediating #537
Jun 26, 2025
The Client Experience Advantage: How Top Mediators Win Before They Even Begin with Michael Holmes on Make Money Mediating #536
Jun 05, 2025
UPDATED: The One Negotiation Tactic That Wins Every Time (And How Mediators Can Use It Too!) on Make Money Mediating #535
May 23, 2025
Usher Winslett on Visibility, Opportunity, and Building an Arbitration Practice That Lasts on Make Money Mediating #534
May 08, 2025
RPS Coach Revealed: Professor John Lande’s New Tool to Transform Your Mediation Practice (Part Two) on Make Money Mediating #533
May 01, 2025
RPS Coach Revealed: Professor John Lande’s New Tool to Transform Your Mediation Practice (Part One) on Make Money Mediating #532
Apr 24, 2025
Breaking the ‘Invisible Expert’ Curse: Why No One Knows You Exist (And How to Fix It Fast) on Make Money Mediating #531
Apr 10, 2025
AI Secrets from the Big Four—and How They Can Transform Your Solo or Small Practice on Make Money Mediating #530
Mar 27, 2025
Turn Your Expertise Into Income: A Step-by-Step Guide to Monetizing Your Knowledge on Make Money Mediating #529
Mar 13, 2025
The 6-Figure Mediation Practice Blueprint: What High-Earners Do Differently on Make Money Mediating #528
Feb 27, 2025
LinkedIn and Beyond: The Latest and Greatest from the Master, Donna Serdula #527
Feb 13, 2025
The Trump Effect on Dispute Resolution: Trends You Can’t Afford to Ignore on Make Money Mediating #526
Jan 30, 2025
Next-Level AI: The Episode That Will Blow Your Mind on Make Money Mediating #525
Jan 16, 2025
Mastering Mindset to Break Free from Survival Mode: Trina Nudson’s Roadmap to Entrepreneurial Success on Make Money Mediating #524
Jan 02, 2025
AI in Action: Transforming Legal Practice and Dispute Resolution with descrybe.ai. A Conversation with Co-Founder, Kara Peterson on Make Money Mediating #523
Dec 19, 2024
Declutter Your Practice: How to Start the New Year Organized and Ready on Make Money Mediating #522
Dec 05, 2024
The Art of Follow-Up: The Essential Outreach to Turn Prospects into Paying Clients on Make Money Mediating #521
Nov 21, 2024
From Partner Track to Leading Change: Amanda Nugent’s Journey from Litigator to Leader on Make Money Mediating #520
Nov 07, 2024
Gabrielle Hartley’s Blueprint for Mediation Success: Holistic Pricing, Book Publishing, and Practice Optimization on Making Money Mediating #519
Sep 12, 2024
10 Tactics Guaranteed to Make You a Great Public Speaker on Make Money Mediating #518
Aug 29, 2024
The Step You’re Missing: Branding Your Way to DR Success on Make Money Mediating #517
Aug 15, 2024
Say Goodbye to Imposter Syndrome and Hello to Success on Make Money Mediating #516
Aug 01, 2024
The Cutting-Edge of Arbitration: AI, Tech, and Beyond with Amy Schmitz #515
Jul 18, 2024
Professional Freedom: The REAL Costs (and Rewards!) of Entrepreneurial Independence on Make Money Mediating #514
Jul 04, 2024
Double Your Client Base with These SEO Tips for Dispute Resolution Pros on Make Money Mediating #513
Jun 20, 2024
Avoid These 5 Pitfalls When Transitioning to a Dispute Resolution Practice on Make Money Mediating #512
Jun 04, 2024
Top 3 AI Tools for DR Professionals That AREN'T ChatGPT on the Make Money Mediating Podcast #511
May 02, 2024
Say Cheese: It's Time to Elevate Your Business with Great Headshots on Make Money Mediating #510
Apr 04, 2024
Murphy Funkhouser Reveals: How to Transform Conferences into Marketing Goldmines on Make Money Mediating #509
Mar 28, 2024
A Best Practice: Transitioning from Healthcare to Heartfelt Mediation with Kimberly Best on Make Money Mediating #508
Mar 21, 2024
What Are You Worth? Understanding Pricing for Dispute Resolution Professionals on Make Money Mediating #507
Mar 07, 2024
Why Boosting Your EQ is Good for Business on The Make Money Mediating Podcast #506
Feb 29, 2024
Blogging for the Win: How to Make Your Articles Effective for Getting Clients on Make Money Mediating with Susan Guthrie #505
Feb 01, 2024
Start Smart: The Tech, Tactics and Targets You Need to Launch Your Practice with David H. Salmon, Co-Founder of ADR Support on Make Money Mediating #504
Nov 30, 2023
Focus on THANKS This Holiday Season to Find Success on Make Money Mediating with Susan Guthrie #503
Nov 23, 2023
The Secret Sauce to a Great Practice: Client Feedback for the Win on Make Money Mediating #502
Nov 16, 2023
Crafting a Killer Business Plan for a Great New Year on The Make Money Mediating Podcast #501
Nov 09, 2023
THINK Before You Pivot: How Coaching Can Charge Your Career Change PartTwo with Megan Walls on Make Money Mediating #425
Jul 20, 2023
You Have to Define Success Before You Can Achieve It on Make Money Mediating with Susan Guthrie #423
Jul 19, 2023
THINK Before You Pivot: How Coaching Can Charge Your Career Change with Megan Walls Part One on Make Money Mediating #424
Jul 18, 2023
Building a Business Without Breaking Your Mind: Tips for Prioritizing Mental Health on Make Money Mediating with Susan Guthrie #422
May 04, 2023
Drafting Truly Effective Social Media Posts for Your Business on the Make Money Mediating Podcast with Susan Guthrie #421
Apr 27, 2023
Becoming a Training Junkie: The Power of Continuous Learning in Mediation on the Make Money Mediating Podcast with Susan Guthrie #420
Apr 13, 2023
Why an MVA Can Be Your MVP: How a Marketing Virtual Assistant Will Change Your Practice and Your Life on the Make Money Mediating Podcast with Susan Guthrie #419
Apr 06, 2023
Why Diversity and Inclusion are Good Business on The Make Money Mediating Podcast with Susan Guthrie #418
Mar 16, 2023
Keep Your Cool: Tips for Managing Difficult Clients on The Make Money Mediating Podcast with Susan Guthrie #417
Mar 09, 2023
Harnessing the Power of Social Proof to Get More Clients on The Make Money Mediating Podcast with Susan Guthrie #416
Mar 02, 2023
In a Practice Rut? Why Diversifying Your Services is a Great Way to Grow Your Business on The Make Money Mediating Podcast with Susan Guthrie #415
Feb 23, 2023
How to Become a Podcast Superguest on The Make Money Mediating Podcast with Susan Guthrie #414
Feb 16, 2023
How ChatGPT Can Take Your Practice to the Next Level on The Make Money Mediating Podcast with Susan Guthrie #413
Feb 09, 2023
The Secret to Making Social Media Work for You on The Make Money Mediating Podcast with Susan Guthrie #412
Jan 26, 2023
How Getting ”Sticky” Will Make Your Marketing Better with Susan Guthrie #411
Jan 19, 2023
Stop Procrastinating and Use the 15-Minute Rule to Meet Your Goals in the New Year with Susan Guthrie #410
Jan 05, 2023
Bonus Release: The #1 Episode of All Time -- ”Is It Time for a LinkedIn Makeover? with Donna Serdula on The Make Money Mediating Podcast with Susan Guthrie #409
Dec 22, 2022
The Gift That Keeps on Giving: Holidays and Relationship Building on The Make Money Mediating Podcast with Susan Guthrie #408
Dec 15, 2022
Easy Technology to Create a Better Client Experience with Automation on The Make Money Mediating Podcast with Susan Guthrie #407
Dec 08, 2022
The 3 Pillars to Success from Collaborative Law Phenom, Ashley-Nicole Russell on The Make Money Mediating Podcast with Susan Guthrie #406
Dec 01, 2022
Why Gratitude is the Secret Ingredient to Success with Susan Guthrie on The Make Money Mediating Podcast #405
Nov 24, 2022
Why Not Knowing Might Just Be the Key to Success with AAA VP, Harold Coleman, Jr. on The Make Money Mediating Podcast with Susan Guthrie #404
Nov 18, 2022
The Top 5 Traits of My Most Successful Clients with Susan Guthrie on The Make Money Mediating Podcast #403
Nov 10, 2022
Breaking All the Rules: How Mark Lemke Built a Successful Mediation Practice Without a Website on The Make Money Mediating Podcast with Susan Guthrie #402
Nov 03, 2022
Welcome to the Make Money Mediating Podcast with Susan Guthrie #401
Oct 06, 2022
Tips From a Top Litigator on Loving Your Virtual Practice with Attorney Lisa Zeiderman #304
Feb 23, 2022
The Critical Importance of Google in Marketing Your Practice: Part Two - Google Ads with the Founder of NoBull Marketing, Ronnie Deaver #302
Jan 06, 2022
The Critical Importance of Google in Marketing Your Practice: Part One - Google My Business with the Founder of NoBull Marketing, Ronnie Deaver #301
Jan 03, 2022
Is it Time For a LinkedIn Makeover? Insider Tips From the Woman Who Wrote the Book, Donna Serdula on The Make Money Mediating Podcast #212
May 13, 2021
Overcoming the Overwhelm: Avoiding Professional Burnout with Executive Performance Coach, Ben Kiker on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #212
May 05, 2021
Managing Your Virtual Trial with Technical Bailiff, Ted Brooks onThe Learn to Mediate Online Podcast with Susan Guthrie, Esq. #211
Apr 28, 2021
The #1 Tip Guaranteed to Make You More Effectve Online on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #210
Apr 07, 2021
The Final Chapter: A Digital Marketing Primer for Dispute Resolution Professionals on The Learn to Mediate Online Podcast with Susan Guthrie #209
Mar 31, 2021
Let's Talk Techniques: A Digital Marketing Strategy for Dispute Resolution Professionals Part Three on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #208
Mar 24, 2021
Start With a Strategy: A Digital Marketing Primer for Dispute Resolution Professionals Part Two on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #207
Mar 17, 2021
What's Your Brand? A Digital Marketing Primer for Dispute Resolution Professionals Part One on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #206
Mar 10, 2021
Technology: The Bridge to Collaborative Coalitions with Thought Leader and Innovator, Larry Bridgesmith on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #205
Mar 02, 2021
Nettiquette: The Unwritten Rules of Good Behavior in the Virtual World on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #204
Feb 24, 2021
Hybrid Mediations are Coming! Are You Ready? on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #203
Feb 17, 2021
The Innovative Program that Will Change Your Mediation Practice Forever with Gary Doernhoefer of ADR Notable on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #202
Feb 09, 2021
A Scholarship Opportunity for Diverse Neutrals from AAA-ICDR Foundation with Special Guests, Bruce Meyerson and Tracey Frisch on The Learn to Mediate Online Podcast #201
Feb 03, 2021
Getting it Settled Online: Leading Dispute Resolution Professional, Ana Sambold, Shares Her Top Tips on The Learn to Mediate Online Podcast #128
Dec 09, 2020
What Do Dispute Resolution Professionals REALLY Think About Online Mediation? Find Out on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #127
Nov 10, 2020
Zoom Tips From the Trenches: Practical Advice That You Need to Know with Attorney Judith Starr on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #126
Nov 03, 2020
Cybersecurity and Privacy: What You Don't Know CAN Haunt You with Special Guest, Attorney/Mediator, Jean Lawler on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #126
Oct 28, 2020
Zoomtopia Recap: The Most Exciting Announcements for ODR Professionals on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #125
Oct 20, 2020
Data Security Concerns for Online Professionals and How to Address Them with Chris Draper, Managing Director of Trokt on The Learn to Mediate Online Podcast #124
Sep 29, 2020
Just Sign Here: How to Memorialize Agreements in Online Dispute Resolution on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #123
Sep 08, 2020
The Potential For Unconscious Bias in Online Dispute Resolution on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #122
Sep 07, 2020
Anatomy of a Mediator's Opening Statement for Online Mediations on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #121
Aug 25, 2020
Pro Tips for Becoming a Master Communicator via Video-Conferencing on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #120
Aug 18, 2020
Is Mediation Confidentiality a Myth? Some Thought Provoking Facts from Special Guest, Jeff Kichaven on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #119
Aug 11, 2020
You Need A Lot More Than Zoom in Order to Mediate Online on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #118
Aug 04, 2020
Zoom Fatigue: It's Real and It's Exhausting so What's a Mediator to Do? on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #117
Jul 21, 2020
The 9 Essential Tips for Making Your Website Work for You in the New Millenium on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #116
Jul 15, 2020
From Fear to Joy-Generator: One Experienced Mediator's Journey to Loving Online Mediation with Special Guest, Elliot Herland on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #115
Jul 07, 2020
The Ultimate Guide to Getting the Right Equipment and Setting it Up Properly for Online Mediation Success on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #114
Jun 30, 2020
The #1 Mistake Many Mediators are Making When Going Online on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #113
Jun 23, 2020
One of the Best Features of Zoom That You Are Probably Not Using But Should Be on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #112
Jun 16, 2020
Insider Tips from an Experienced ODR Professional: What Works and What Doesn't with Doug Witten, Esq. on The Learn to Mediate Online Podcast with Susan Guthrie #111
Jun 09, 2020
Creating the "Personal Touch" Online: Building Rapport and Managing Emotions in Online Dispute Resolution with Dr. Debra Dupree on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #110
Jun 08, 2020
Preparation is Everything: How to Properly Get Clients Ready for Virtual Dispute Resolution on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #109
May 26, 2020
The 8 Most Frequently Asked Questions About Online Mediation and Dispute Resolution ANSWERED on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #108
May 19, 2020
Trial by Zoom: A Look at Online Adjudications with Renowned Family Law Attorney, Randy Kessler on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #107
May 12, 2020
A Conversation with the Founder of MODRON Spaces, Nathan Polito on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #106
May 05, 2020
Ready to Go but the Attorneys Say NO?! How to Get the Advocates to Mediate Online on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #105
Apr 28, 2020
Zoom Isn't the Only Game in Town for Mediators: A Review of Some Top Alternatives with Leading ODR Expert, Simon Boehme on The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #104
Apr 21, 2020
How to Market Your New Online Dispute Resolution Practice on the Learn to Mediate Online Podcast with Susan Guthrie, Esq. #103
Apr 14, 2020
"Is ZOOM Safe for Dispute Resolution? What You Need to Know on The Learn to Mediate Online Podcast" with Susan Guthrie, Esq. #102
Apr 07, 2020
An Introduction to The Learn to Mediate Online Podcast with Susan Guthrie, Esq. #101
Apr 03, 2020