Fireside chats without the fires
By Fireside Chats Without The Fire
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Category: Business
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Episodes: 92
Description
Welcome to Fireside Chats Without The Fires, THE customer experience podcast.
Join your host, and customer experience advocate, Neal Topf, for a discussion around customer experience. Neal, and his guests, will guide you through the latest happenings within the customer experience space, what is hot, what is not, and what is coming down the pipeline.
Learn how a great customer experience not only leaves customers and employees happy but also has a positive impact on the companies revenue.
| Episode | Date |
|---|---|
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Season 3: Episode 2, Built To Win, with Annette Franz
|
Mar 07, 2022 |
|
Season 3 : Episode 1 - ”Punk XL” with Adrian Swinscoe
|
Jan 11, 2022 |
|
Spotlight on the Business of CX with Amanda Malach
|
Dec 22, 2021 |
|
Spotlight on the Business of CX with David Koning and Robert Bamberger from Baird
|
Dec 13, 2021 |
|
Spotlight on the Business of CX - Featuring Jessica Noble
|
Nov 25, 2021 |
|
Season 2 : Episode 35 - ”Customer Experience of the Rich and Famous” with Dr. Phil Klaus
|
Oct 26, 2021 |
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Season 2 : Episode 34 - ”It Depends Trap” with Jessica Noble
|
Oct 18, 2021 |
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Season 2 : Episode 33 - ”Seeing through the CX Smoke” with David Wales
|
Oct 12, 2021 |
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Spotlight on the Business of CX Episode 2 : Featuring David Koning and Robert Bamberger
|
Oct 08, 2021 |
|
Season 2 : Episode 32 - ”Customer Experience 3: The Author of Authors” with Naeem Arif
|
Oct 04, 2021 |
|
Season 2 : Episode 31 - ”CX Poetry” with Adrian Swinscoe
|
Sep 27, 2021 |
|
”Emerging Horizons” with Lt. Col. Waldo Waldman
|
Sep 24, 2021 |
|
Season 2 : Episode 30 - ”We‘re Doing CX Wrong, and How to Get it Right” with Nicholas Zeisler
|
Sep 20, 2021 |
|
Spotlight on the Business of CX Episode 1 : Featuring David Koning and Robert Bamberger
|
Sep 14, 2021 |
|
Season 2 : Episode 29 - ”CX Turds on the Table” with Rishad Tobaccowala
|
Sep 13, 2021 |
|
Season 2 : Episode 28 - ”CX Fandom” with James Dodkins
|
Sep 06, 2021 |
|
Season 2 : Episode 27 - "Why Diversify your CX Strategy" with Mandisa Makubalo
|
Aug 30, 2021 |
|
Season 2 : Episode 26 - "CX Stakeholder Buy-in" with Katie Stabler
|
Aug 23, 2021 |
|
Season 2 : Episode 25 - "The Past, Present, Future of CX Part 2" with Megan Burns
|
Jul 26, 2021 |
|
Season 2 : Episode 24 - "Why Do Bonuses for NPS Scores Seem Wise?" with Jim Tincher
|
Jul 19, 2021 |
|
Season 2 : Episode 21 - CX Quality Management with Marc Karschies
|
Jul 12, 2021 |
|
CX World Games with Professor Dr. Phil Klaus
|
Jul 12, 2021 |
|
CX Games with Adrian Swinscoe
|
Jul 06, 2021 |
|
Season 2 : Episode 20 - Agile CX Implementation with Olga Potaptseva
|
Jul 05, 2021 |
|
Season 2 : Episode 22 - "So Long for Now" with Steve Sedlak
|
Jul 01, 2021 |
|
Season 2 Episode 19 - "Are you LISTENING to the whole picture?" with Nick Lygo-Baker
|
Jun 29, 2021 |
|
CX Games with Mandisa Makubalo
|
Jun 22, 2021 |
|
Season 2 : Episode 18 - "Experiences don't matter, Memories do" with Gustavo Imhof
|
Jun 22, 2021 |
|
CX Games with Annika Björck
|
Jun 16, 2021 |
|
Season 2 : Episode 16.9 - CX Goalkeeper - Enablers, Irritants, and Value with Gregorio Uglioni
|
Jun 14, 2021 |
|
CX Games with Justin Robbins
|
Jun 08, 2021 |
|
Season 2 : Episode 14 - Leading the Customer Experience with Brad Cleveland (PART 2)
|
Jun 07, 2021 |
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Season 2 Episode 15 - "Experience the experience!" with Bob Azman
|
Jun 01, 2021 |
|
CX Games with Sharon Boyd and James Dodkins
|
Jun 01, 2021 |
|
CX Games with Jessica Noble
|
May 28, 2021 |
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LinkedIn Live Event to Support AMA Ignite Conference with Megan Burns
|
May 26, 2021 |
|
Season 2 : Episode 14 - Leading the Customer Experience with Brad Cleveland
|
May 25, 2021 |
|
Season 2 : Episode 13 -4 Tools for Successful Employee Engagement with Francesca Tempestini
|
May 24, 2021 |
|
CX World Games with Christopher Brooks
|
May 23, 2021 |
|
Season 2 : Episode 12 - Platforms, Communities and Customer Experience with Anna Noakes Schulze
|
May 14, 2021 |
|
LinkedIn Live Event to Support AMA Ignite Conference with Jim Tincher
|
May 13, 2021 |
|
Season 2 : Episode 11 - Psychological Safety in CX with Sheri Kendall
|
May 07, 2021 |
|
LinkedIn Live Event to Support AMA Ignite Conference with Rishad Tobaccowala
|
May 06, 2021 |
|
Season 2 : Episode 10 - "Customer Experience Guarantees - Jeff Toister, Author of The Guaranteed Customer Experience"
|
Apr 09, 2021 |
|
Season 2 : Episode 9 - "Unlocking Creativity Through CX Play" with Sirte Pihlaja
|
Mar 25, 2021 |
|
Season 2 : Episode 8 - "It's Like This...Stop NPS, Stop KPIs" with Nicholas Zeisler
|
Mar 19, 2021 |
|
Season 2 : Episode 7 - "Customer Rage" with John Goodman
|
Mar 12, 2021 |
|
Season 2 : Episode 6 - "Mapping Experiences for CX" with Jim Kilbach
|
Mar 05, 2021 |
|
Season 2 : Episode 5 - "“CX Disruption; The Disruption Mindset” with Charlene Li
|
Feb 26, 2021 |
|
Season 2 : Episode 4 - "Jenny has another Question" with Jenny Dempsey
|
Feb 15, 2021 |
|
Season 2 : Episode 3 - “Learning to tell CX stories with Grace”
|
Jan 29, 2021 |
|
Season 2 : Episode 2 - "CX Emotional Intelligence (EI)" with Sandra Thompson
|
Jan 22, 2021 |
|
Season 2 : Episode 1 - "Customer Experience Intelligence"
|
Jan 15, 2021 |
|
Season 1 : Episode 38 - "CX Cajon Tab" with Jason Robbins
|
Jan 12, 2021 |
|
Season 1 : Episode 37 - "Building your Multi-Faceted, Multi-Skilled CX team" with Annette Franz
|
Dec 28, 2020 |
|
CXPerts Live in Action! - Live Troubleshooting of an actual Customer Experience Case Study with Becky Roemen, Andrew Gilliam & Mike Aoki
|
Dec 04, 2020 |
|
Season 1 : Episode 36 - "CX - Where, Why & How" with Vicky Cherne
|
Nov 27, 2020 |
|
Season 1 : Episode 35 - "CX Altruism - To be or not to be, that is the question" with Jessica Noble
|
Nov 20, 2020 |
|
Season 1 : Episode 34 - "Are out-dated Policies & Systems the Cause of Bad Customer Experience?" with Bryan Horn
|
Nov 13, 2020 |
|
Season 1 : Episode 33 - "Customer Effort - How do we Keep it Simple?" with Christopher Drury
|
Nov 06, 2020 |
|
Season 1 : Episode 32 - "CV vs CX, and Lessons Learned from the IT Service Desks" with Roy Atkinson
|
Oct 30, 2020 |
|
Season 1 : Episode 31 - "Helping People Help People" with THE Jeannie Walters
|
Oct 23, 2020 |
|
Season 1 : Episode 30 - "Why the CX World Game Exists" with Christopher Brooks
|
Oct 16, 2020 |
|
Season 1 : Episode 29 - "Experience Matters" with Dan Gingiss
|
Oct 14, 2020 |
|
Season 1 :Episode 28 - "Opportunities that can be taken different from the norm in the CX World"
|
Oct 09, 2020 |
|
Season 1 : Episode 27 -"Ignore your Customers (and they will go away)" with Micah Solomon
|
Sep 25, 2020 |
|
Season 1 : Episode 26 - "How the tables have turned" with Andrew Gilliam
|
Sep 18, 2020 |
|
Season 1 : Episode 25 - Employee Engagement 2.0 with the Amazing Mike Aoki!
|
Sep 11, 2020 |
|
Season 1 : Episode 24 - Employee Experience with Becky Roemen
|
Sep 04, 2020 |
|
Season 1 : Episode 23 - "What do customers want in the Financial Services industry?" with Hugh Hessing
|
Aug 28, 2020 |
|
Season 1 : Episode 22 - We have had who on?!
|
Aug 21, 2020 |
|
Season 1 : Episode 21 - Next Generation CX Metrics
|
Aug 14, 2020 |
|
Season 1 : Episode 20 - On-boarding (customers and employees) - First Impressions Matter
|
Aug 07, 2020 |
|
Season 1 : Episode 19 - Come Fly with Me, with Jeremy Hyde!
|
Jul 31, 2020 |
|
Season 1 : Episode 18 - The Customer Service Vision with Jeff Toister
|
Jul 24, 2020 |
|
Season 1 : Episode 17 - What do you do when the consumer solution is right in front of your face?
|
Jul 17, 2020 |
|
Season 1 : Episode 16 - A call is a call is a call? Or no?
|
Jul 10, 2020 |
|
Season 1 : Episode 15 - Lions, Tigers and Bears - O My!! More on agent engagement and work from home v2.0
|
Jul 03, 2020 |
|
Season 1 : Episode 14 - Work from Home v2.0
|
Jun 26, 2020 |
|
Season 1 : Episode 13 - QA and QM with Jeremy Watkin
|
Jun 19, 2020 |
|
Season 1 : Episode 12 - CX Glue - What is the glue that holds customer experience in the BPO World with Leslie O'Flahavan
|
Jun 12, 2020 |
|
Season 1 : Episode 11 - Customer Advocacy 101 with Jon Cox
|
Jun 05, 2020 |
|
Season 1 : Episode 10 - Fly on the wall....(And No COVID talk)
|
May 29, 2020 |
|
Season 1 : Episode 9 - Neal shares his thoughts on QA and Training in the Contact Centre
|
May 22, 2020 |
|
Season 1 : Episode 8 - Cost savings and this weeks CX Heroes!
|
May 15, 2020 |
|
Season 1 : Episode 7 - What should the contact centre of today look like?
|
May 08, 2020 |
|
Season 1 : Episode 6 - Top three things learned during COVID. Best and worst customer experience through COVID
|
May 01, 2020 |
|
Season 1 : Episode 5 with Eppie Titong
|
Apr 24, 2020 |
|
Season 1 : Episode 4 of Fireside Chats - CX Heroes!
|
Apr 17, 2020 |
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Season 1 : Episode 3 sees Joe Doherty be our first ever guest!
|
Apr 08, 2020 |
|
Season 1 : Episode 2 of our weekly chats regarding all things BPO/Contact Centre
|
Apr 03, 2020 |
|
Season 1 : Episode 1 - Our First Fireside Chat
|
Mar 27, 2020 |