Press 1 For Nick

By Press 1 For Nick

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Category: Business

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Episodes: 311

Description

Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host of this podcast, Nick Glimsdahl uncovers insights and ideas that you can apply today.

Episode Date
Mastering Self-Worth Beyond Others' Opinions with Dr. Michael Gervais
Dec 20, 2023
J.J. Peterson - Co-Author of the Book, Marketing Made Simple [Marketing]
Dec 13, 2023
Servant Leadership and Tribal Engagement with Garry Ridge [Servant Leadership]
Dec 06, 2023
Strategies for Success at Ford Motor Company, with Geralyn Gaines
Nov 29, 2023
Discovering Your Purpose: Living with Intention and Meaning, with Elizabeth Dixon
Nov 22, 2023
Balancing Workload and Prioritizing Tasks: Insights from a Golf Industry Professional [Golf Experience]
Oct 11, 2023
Elevating Your Workforce: Unraveling the Employee Experience with Joey Coleman [Employee Experience]
Oct 04, 2023
Mastering Video Content Creation: Tips and Strategies to Connect with Your Target Audience, with Alex Sheridan [Video Experience]
Sep 27, 2023
🍔 Crave-Worthy Burgers and Consistent Guest Experiences: The Secrets to Bobby's Burgers' Success. With Anne Pritz, CMO. [Guest Experience]
Sep 20, 2023
The Power of Customer Experience: Insights from Kerry Bodine, Author and Global CX Expert [Customer Experience]
Sep 18, 2023
Unveiling Excellence with Horst Schulze: A Journey from The Ritz-Carlton to Personal Mastery [Hospitality]
Sep 13, 2023
Mastering the Sales Experience: Insights with Jason Cutter, CEO of Cutter Consulting Group [Sales]
Sep 11, 2023
From Consultant to Chief Marketing Officer at Dave's Hot Chicken
Sep 06, 2023
Ron Kaufman - Author of the New York Times Bestseller "UPLIFTING SERVICE" [Service]
Sep 04, 2023
The Connection Between Mindset and Achievement in Business and Athletics, Jeff Dudan - CEO and Chairman of HomeFront Brands [Franchising]
Aug 30, 2023
Nurturing Success and Empathy in Business: A Conversation with Jane Grote Abell of Donatos Pizza [Heart]
Aug 28, 2023
Founding Principles and Exceptional Customer Experience at Christian Brothers Automotive [Customer Experience]
Aug 23, 2023
Unveiling the Power of StoryBrand: Conversation with J.J. Peterson, Co-Author of "Marketing Made Simple"
Aug 21, 2023
Mastering Customer Engagement: Insights from Marriott's Transformation Strategist, Ricardo Parodi [Customer Engagement]
Aug 16, 2023
Mastering the Path to 1,000,000 Daily Cookies: Insights from Jason McGowan, CEO & Founder of Crumbl Cookies [Enhancing Customer Experience]
Aug 14, 2023
The Power of Deep Listening 👂: Transforming Leaders and Organizations, Oscar Trimboli [Listening]
Aug 09, 2023
⚡ The JOLT Effect: How High Performers Master Indecision by Matt Dixon [Sales]
Aug 07, 2023
🔑 Mastering Emotional and Unconscious Clue-Based Experience Design with Lou Carbone 🔓 [Customer Driven]
Aug 02, 2023
From Homeless to Vice President: The Remarkable Journey of Sean Ilenry at Dutchie [Self-Made Success]
Jul 31, 2023
The Big Chicken Journey: Exciting Growth and Memorable Experiences with Josh Halpern [Experiences]
Jul 26, 2023
The Five Laws of Stratospheric Success - Bob Burg [Giving]
Jul 24, 2023
Embracing Fulfillment in the Future of Work: Insights from Jenn Lim, Chief Happiness Officer [Happiness]
Jul 19, 2023
Heart-Centered Leadership: Unleashing Your Potential with Claude Silver, Chief Heart Officer at VaynerMedia [Culture]
Jul 17, 2023
Driving Innovation in the City of Las Vegas - Michael Lee Sherwood, Chief Innovation Officer [Innovation]
Jul 12, 2023
Unleashing the Power of Hospitality: Insights from Chris Olexa, CEO/Founder at Aspire2B Hospitality Group [Hospitality]
Jul 10, 2023
Data Doesn't Help, BUT Storytelling Does - David Hutchens, Author, CEO at The Storytelling Leader [Storytelling]
Jul 05, 2023
Unlocking the Power of Difficult Conversations: Finding Confidence in Conflict with Kwame Christian - Founder and Managing Director for the American Negotiation Institute [Conflict]
Jul 05, 2023
Unleashing the Power of Employee Experience: Insights from Joey Coleman [Employee Experience]
Jun 28, 2023
The Power of Listening: Unveiling the Impact of Frontline Leaders with Jason Lippert, CEO at LCI Industries [Listening]
Jun 26, 2023
Shaping the Future of Customer Service: A Conversation with Becky Ploeger, Head of Hilton Reservations and Customer Care [Contact Center]
Jun 21, 2023
Mastering the Customer Journey: Strategies for Leveraging CEC Channels, Analytics, and Technology with Kacey Tolua, Senior Director of CEC Technology, Channels, and Self-Service at Marriott International [Contact Center]
Jun 19, 2023
The Key to Scaling Success: Balancing People, Processes, and Tools - Lydia Clayton, AVP Contact Center Operations of Cox Automotive [Contact Center]
Jun 14, 2023
Tony Amante Schepers - Director of Operations and Customer Experience Success at Curbside Kitchen. [Customer Experience]
Jun 12, 2023
Mastering the Art of Tactful and Strategic Focus in Customer Service with Christine McHugh a renowned Org Effectiveness Consultant, Coach, Board Member, and Published Author [Customer Service]
Jun 05, 2023
Unleashing Customer Experience: Insights from Wayfair's GM on Analytics, Actionable Insights, and Customer Happiness [Customer Experience]
May 31, 2023
Unleashing the Potential of E-Learning: Expert Insights with Marc Havercroft, President at Go1 [E-Learning]
May 29, 2023
Unlocking the Power of Wonder Drug: Dr. Stephen Trzeciak Reveals the Secrets to Living Longer, Boosting Energy, and Finding Happiness through Compassion and Service [Compassion]
May 24, 2023
Why Brands Need To Be more Human - Ilenia Vidili, Customer-Centricity Advisor [Customer Centricity]
May 22, 2023
Revolutionizing Healthcare: The Power of Compassion and Patient Experience with Jennifer Carron, Patient Experience Officer at BJC Healthcare [Patient Experience]
May 17, 2023
Tom DeWitt - Director - CXM@MSU at Michigan State University, President - CX of M - Michigan's Association of Customer Experience Professionals [Education]
May 15, 2023
The Power of Data Analytics: Insights from Tiffany Perkins-Munn, Head of Marketing Data & Analytics for JP Morgan Chase [Data Experience]
May 10, 2023
Employee Retention Strategies for the Great Resignation: Insights on CX, Appreciation, and EX - Tony Johnson [Employee Experience]
May 08, 2023
Discover the Secret to Exceptional Customer Service: Mastering the Art of Intentional Listening with Julian Treasure [Listening]
May 03, 2023
Unlock Your Potential: Learn from Ryan Hawk, Host of The Learning Leader Show, on Mastering Learning and Leadership Skills [Leadership]
May 01, 2023
Unforgettable Art and Fresh Tacos: The Success Story of Condado Tacos, Founder, Joe Kahn [Restaurant Experience]
Apr 26, 2023
Empowering Student-Athletes: Exploring Name, Image, and Likeness at The Ohio State University with Gene Smith, Senior VP and Athletic Director [Athlete Experience]
Apr 24, 2023
Regaining Your Spark: Strategies for Learning, Listening, and Laughing I Simon Bailey [Customer Experience]
Apr 19, 2023
Unlocking Sales Success: Navigating Your Role as either the Hero or the Guide - Anthony Iannarino, International Speaker, and Sales Leader [Sales Experience]
Apr 17, 2023
Revolutionizing Outdoor Cooking: Insights from Jeff Thiessen, Co-Founder of Danson's, Inc. [BBQ Experience]
Apr 12, 2023
Empathy at the Forefront: Insights from Charlie Godfrey, Senior Director at Genesys [Empathy]
Apr 10, 2023
The Scientist and Innovator Leading Science to its Next Iteration - Dr. Bertley [Science Experience]
Apr 03, 2023
Why a Culture of Innovation is Essential for Long-Term Business Success - Brandon Rhoten [Culture]
Mar 29, 2023
Effort is the Master Switch - Alex Hutchinson, author of Endure: Mind, Body, and the Curiously Elastic Limits of Human Performance [Running Experience]
Mar 27, 2023
Managing Patient Expectations: The Key to Exceptional Healthcare Experiences - Valerie Choniuk [Patient Experience]
Mar 22, 2023
The Best Way to Deliver Information is Through Storytelling - Kerry Bodine [Customer Experience]
Mar 20, 2023
Building a People-Centric Organization: Insights from Barton Malow [People Centric]
Mar 15, 2023
Why the Customer Lifetime Value is the Indispensable Measurement for Marketers - Neil Hoyne - Chief Measurement Strategist at Google [Data]
Mar 13, 2023
The Importance of Emotional Engagement in Customer Experience and Sports with Gregorio Uglioni [Customer Experience]
Mar 08, 2023
Rick Malir - CEO and Co-Founder at City BBQ [Guest Experience]
Mar 06, 2023
Insights from Nationwide's Chief Customer Officer Amy Shore: Customer Strategy, Data-Driven Decisions, and Employee Retention [Customer Experience]
Mar 01, 2023
Alex Frommeyer - Founder/CEO Beam Dental [Member Experience]
Feb 27, 2023
Navigating Customer Experience Challenges with Empathy: Insights from Whirlpool's Customer Service Approach, Simone Silva [Empathy]
Feb 22, 2023
Exploring the Connection Between Love and Loyalty - Fred Reichheld [NPS]
Feb 20, 2023
Mastering the Art of Empathy in Customer Service: An Insightful Interview with Brittany Hodak [Super Fans]
Feb 15, 2023
Maximizing Innovation Through Customer Feedback: The Key to Success -Sasha Gainullin - CEO @ battleface [Customer Expectations]
Feb 13, 2023
Jim Donald: The Change Agent and Storyteller Behind Turnaround Companies [Human Experience]
Feb 08, 2023
Uncovering the Secrets to a Fulfilling Life: An Interview with John O'Leary [Perseverance]
Feb 06, 2023
Insurance Industry Insights: Risa Lovell's Journey from Culinary to Customer Service [Customer Service]
Feb 01, 2023
Jon Picoult Explores the Distinction between Customer Experience and Customer Service in Podcast [Customer Experience]
Jan 30, 2023
Optimizing the Customer Experience: Insights from Psychological Decision Making with Colin Shaw [Decision Making]
Jan 25, 2023
Balancing Community Satisfaction and Growth: Navigating the Fine Line with Jillian Benbow [Community Experience]
Jan 23, 2023
Creating Thriving Workplaces with Tamara Myles: The Importance of Meaningful Work and Positive Culture
Jan 18, 2023
Win The House You Love - Kyle Seagraves - Founder and Certified Mortgage Advisor [Mortgage Experience]
Jan 16, 2023
Servant Leadership and Tribal Engagement with Garry Ridge [Servant Leadership]
Jan 11, 2023
Howard Tiersky - CEO, The Digital Transformation Agency [Digital Transformation]
Jan 09, 2023
Lessons in Leadership with Howard Behar: The Importance of Serving Others [People First]
Jan 04, 2023
Michael Hinshaw – President at McorpCX [Customer Experience]
Jan 02, 2023
TIME TO WIN: THE 2022 CONSUMER PATIENCE STUDY - Jay Baer, CX and Marketing Expert [Patience]
Dec 21, 2022
Jamey Lutz - Author, Pathway to Purpose [Purpose]
Dec 19, 2022
Audit your Customers (Here's Why). Peter Fader, Professor of Marketing at the Wharton School of the University of Pennsylvania [Customer Audit]
Dec 14, 2022
What Your Customer Wants and Can’t Tell You by Melina Palmer, Author, Speaker, Podcast Host [Behavioral Economics]
Dec 12, 2022
Marbue Brown - Co-Founder of The Customer Obsession Advantage [Customer Obsession]
Dec 07, 2022
Ed Ariel - Vice President of Operations [Customer Experience]
Dec 05, 2022
The Importance of Emotional Loyalty - Paula Thomas, Founder & CEO of "Let's Talk Loyalty" [Loyalty]
Nov 30, 2022
Find Confidence in Conflict - Kwame Christian - Founder and Managing Director for the American Negotiation Institute [Conflict]
Nov 28, 2022
Stop Ignoring Mental Health (Do This Instead) - Pasha Palanker - 2-time Purple Heart Recipient [Mental Health]
Nov 23, 2022
Christine Cravens - User Research Manager at Kroger [User Experience]
Nov 21, 2022
The Risk of Sticking With Status Quo. Dave Cherry - Principal - Cherry Advisory [Digital Transformation]
Nov 16, 2022
Develop & Train Others - Robin Ambrozy - Associate Professor of Instruction at Ohio University [Customer Service]
Nov 14, 2022
The Importance of Mentors - Scott Jeffrey Miller - Author, Podcast Host, Keynote Speaker [Leadership Experience]
Nov 09, 2022
What Clients Want (but won’t tell you) - Nathan Foy [Client Experience]
Nov 07, 2022
Joe Pine - Co-Founder at Strategic Horizons LLP [Experience Economy]
Nov 04, 2022
Mark and John X. Cronin - Crazy Socks [Spreading Happiness]
Oct 31, 2022
Horst Schulze, Founding member of The Ritz-Carlton Hotel Company [Excellence]
Oct 26, 2022
Jane Grote Abell - Executive Chairwoman of the Board & Owner at Donatos Pizza [Service]
Oct 24, 2022
Homeless at 19 to an Executive at 29. Sean Ilenry, Vice President of Support at Dutchie [Self Executive]
Oct 19, 2022
Nick Webb - Author - What Customers Crave [CX Innovation]
Oct 17, 2022
Brad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience]
Oct 12, 2022
Dee Ann Turner - 33-year veteran at Chick-fil-A [Customer Experience]
Oct 10, 2022
Kieron Kitson-Walters - Voice Platform Engineer at Peloton Interactive [Customer Service]
Oct 05, 2022
Laura Gassner Otting - Author of Limitless [Happiness]
Oct 03, 2022
Tiffany Perkins-Munn, Head of Marketing Data & Analytics for JP Morgan Chase [Data & Analytics]
Sep 28, 2022
Derek Gaunt - Negotiations Trainer and Coach at The Black Swan Group, Ltd - Author, "Ego Authority Failure" [Tactical Empathy]
Sep 26, 2022
Data Doesn't Help, BUT Storytelling Does - David Hutchens, Author, CEO at The Storytelling Leader [Storytelling]
Sep 21, 2022
[Replay] Why You NEED to Focus on the Guest Experience. Joe DeLoss, Founder of Hot Chicken Takeover [Meaningful Experiences]
Sep 19, 2022
How to LEAD with Heart. Claude Silver, Chief Heart Officer at VaynerMedia [Culture]
Sep 14, 2022
[Replay] Ron Kaufman - New York Times Bestselling Author "UPLIFTING SERVICE" [Service]
Sep 12, 2022
The JOLT Effect: How High Performers Overcome Indecision by Matt Dixon [Sales Experience]
Sep 07, 2022
Ian Golding - CEO and Founder - Customer Experience Consultancy [Customer Experience]
Sep 05, 2022
The Journey to 1,000,000 Cookies Daily - Jason McGowan, CEO & Founder of Crumbl Cookies [Customer Experience]
Aug 31, 2022
[Replay] The Future Of Work. Steve Cadigan - LinkedIn's First Chief HR Officer, Future of Work Obsessed [Workquake]
Aug 29, 2022
Why You NEED to be Hospitality Driven. Chris Olexa, CEO/Founder at Aspire2B Hospitality Group [Hospitality]
Aug 24, 2022
[Replay] Laura Gassner Otting - Author of Limitless [Happiness]
Aug 22, 2022
What's at stake if you don't focus on CX? Elizabeth Dixon, Strategy, Innovation, Virtual & Live Speaking; Chick-fil-A Inc. [Customer Experience]
Aug 17, 2022
[Replay] Ryo Zsun - The Culture Mystro at Zappos [Zappos Experience]
Aug 15, 2022
How to Solve Problems with E-Learning - Marc Havercroft, President at Go1
Aug 10, 2022
[Replay] Culture Is Built On What You Practice, Promote and Permit. Tim Kight - CEO, Focus 3 // Speaker, Writer, Coach [Culture]
Aug 08, 2022
Use Data to Personalize the Customer Experience, Brian Kaufman, Director of Customer Experience at Bespoke Post [Subscription Experience]
Aug 03, 2022
Eric Farber - Author, The Case for Culture [Culture]
Aug 01, 2022
Why Brands Need To Be more Human - Ilenia Vidili, Customer-Centricity Advisor [Customer Centricity]
Jul 27, 2022
[Replay] Kindra Hall - Chief Storytelling Officer at SUCCESS Magazine, Keynote Speaker, and WSJ Bestselling Author of Stories That Stick [Stories That Stick]
Jul 25, 2022
The Great Resignation: When Did It Start & Why Is It Happening? Tony Johnson, Founder and Principal at The Tony Johnson Group
Jul 20, 2022
Brian Solis - Global Innovation Evangelist at Salesforce [Marketing]
Jul 18, 2022
Name, Image, and Likeness at The Ohio State University by Gene Smith, Senior Vice President and Athletic Director for The Ohio State University [Athlete Experience]
Jul 13, 2022
J.J. Peterson - StoryBrand Chief of Teaching and Facilitation at StoryBrand and Co-Author of the Book, Marketing Made Simple [Marketing]
Jul 11, 2022
The Impact of Listening to Frontline Leaders Jason Lippert, CEO at LCI Industries [Listening]
Jun 29, 2022
Focus on the Moments that Matter, Nancy Flowers - Vice President of Insights & Loyalty at Hagerty [Loyalty]
Jun 27, 2022
The Risk of Not Educating Customers. Marcus Sheridan - Author, They Ask, You Answer [Customer Obsessed]
Jun 22, 2022
The WonderDrug for ALL your Needs... Dr. Stephen Trzeciak, MD, MPH [Compassion]
Jun 20, 2022
Are You the Hero or the Guide in Sales? - Anthony Iannarino, International Speaker, Bestselling Author, Entrepreneur, and Sales Leader [Sales Experience]
Jun 15, 2022
The Biggest Source of Digital Friction is... Roger Dooley - Author | Keynote Speaker | Podcast Host | Forbes Contributor [Customer Effort]
Jun 13, 2022
The Secret Rule to Give your Patients Their Best Life - Jennifer Carron - Patient Experience Officer at BJC Healthcare [Patient Experience]
Jun 08, 2022
The Five Laws of Stratospheric Success - Bob Burg [Giving]
Jun 06, 2022
Why it's important to focus on the Sales Experience?, Jason Cutter, CEO of Cutter Consulting Group
Jun 01, 2022
Advice in Starting a Customer Success Program - Monica Deal - Director of Customer Experience at Lexis Nexis [Customer Success]
May 30, 2022
How to Focus both Tactfully and Strategically in Customer Service - Christine McHugh - Org Effectiveness Consultant | Coach | Board Member | Published Author [Customer Service]
May 25, 2022
How to Never Lose A Customer Again - Joey Coleman - Author, Never Lose A Customer Again [Customer Service]
May 23, 2022
Effort is the Master Switch - Alex Hutchinson, author of Endure: Mind, Body, and the Curiously Elastic Limits of Human Performance [Running Experience]
May 18, 2022
[Replay] How to have Uplifting Service - Ron Kaufman, New York Times Bestselling Author "UPLIFTING SERVICE" [Service]
May 16, 2022
Why Should you Create a Culture of Innovation - Brandon Rhoten [Culture]
May 11, 2022
[Replay] The Importance of CX to the Business - John DiJulius - President - The Dijulius Group [Customer Service]
May 09, 2022
Customer Lifetime Value: The Indispensable Measurement for Marketers - Neil Hoyne - Chief Measurement Strategist at Google, Author of Converted: The Data-Driven Way to Win Customers' Hearts [Data]
May 04, 2022
[Replay] How to Influence People - Brian Ahearn - Chief Influence Officer at Influence PEOPLE [Buy-in]
May 02, 2022
The Pursuit Of Excellence - Ryan Hawk - Host of The Learning Leader Show [Success]
Apr 27, 2022
What Does It Mean To Be Customer Obsessed - Chris Vetrano - Head of Partner & Customer Engagement | Bikes, Scooters & Transit at Lyft [Customer Engagement]
Apr 25, 2022
Once you stop listening to the customer, you can't stop innovating -Sasha Gainullin - CEO @ battleface [Customer Expectations]
Apr 20, 2022
Jamie Eubanks - CEO at Magical Vacation Planner [Grit]
Apr 18, 2022
The best way to deliver information is through real-life storytelling - Kerry Bodine [Customer Experience]
Apr 13, 2022
Customer-centric organizations require a mindset and behavior shift - Annette Franz [Culture]
Apr 11, 2022
How AI and Humans can Co-Exist in Customer Service - Jeremy Burek [Customer Service]
Apr 06, 2022
[Replay] Scott McKain - Author, ICONIC and Hall of Fame Speaker [Customer Service]
Apr 04, 2022
The difference between I have to, and I get to - John O'Leary [Perseverance]
Mar 30, 2022
[Replay] Real Talk with the C-Suite about CX: Anton de Wet, Ian Golding, Lewis Taylor, Jeb Dasteel [Executive Buy-In]
Mar 28, 2022
The difference between customer experience and customer service - Jon Picoult - [Customer Experience]
Mar 23, 2022
[Replay] Brett Frazer - Vice President of Customer Service at Sun Basket [CX Metrics]
Mar 21, 2022
We're Doing CX Wrong...And How To Get It Right, author Nick Zeisler [Customer Experience]
Mar 16, 2022
[Replay] Lee Jelenic - EVP, Chief Innovation Officer at United Wholesale Mortgage [Customer Experience]
Mar 14, 2022
How can people in Customer Service listen with intention - Julian Treasure [Listening]
Mar 09, 2022
[Replay] Kwame Christian - Founder and Managing Director for the American Negotiation Institute [Negotiation]
Mar 07, 2022
Why is it a challenge to hire and retain talent - Eryc Eyl [Contact Center]
Mar 02, 2022
[Replay] Therese Steiner - Director Strategy & Operational Effectiveness at LexisNexis [Customer Journey]
Feb 28, 2022
Tom DeWitt - Director - CXM@MSU at Michigan State University, President - CX of M - Michigan's Association of Customer Experience Professionals [Education]
Feb 23, 2022
[REPLAY] Roger Dooley - Author | Keynote Speaker | Podcast Host | Forbes Contributor [Customer Effort]
Feb 21, 2022
[Replay] Chip Bell - Keynote Speaker and Author, Inside Your Customer's Imagination [Customer Service]
Feb 16, 2022
[Replay] Chimene Ross - President and CCO at The Killer Brownie® Company [Customer Experience]
Feb 14, 2022
[Replay] Mike Jones - Senior Director - Customer Care at The Home Depot
Feb 09, 2022
[Replay] Dan Brousseau - Head of Financial Services Industry Strategy and Experience at Medallia
Feb 07, 2022
Evan Kristel - Tech Influencer [Remote Workforce]
Feb 02, 2022
[Replay] Antonia Hock - Global Head The Ritz-Carlton Leadership Center [Customer Experience]
Jan 31, 2022
Kaye Chapman - Learning & Development Manager at Comm100, CX Accelerator Community Organizer [Learning Experience]
Jan 26, 2022
Aja Varney - Director, Global Customer Engagement at Spartan Race, Inc. [Spartan Experience]
Jan 24, 2022
The relationship between love and loyalty - Fred Reichheld [NPS]
Jan 19, 2022
Jeannie Walters - Global Keynote Speaker, Trainer, and workshop leader, CEO & Chief Customer Experience Investigator at Experience Investigators [Customer Service Blue Printing]
Jan 17, 2022
The true impact of exceptional service - Nathan Foy [Client Experience]
Jan 12, 2022
Chris Voss CEO & Founder of The Black Swan Group Ltd Author of Never Split The Difference: Negotiating As If Your Life Depended On It [Negotiation]
Jan 10, 2022
The Fine Line between keeping your community happy and growing your community - Jillian Benbow [Community Experience]
Jan 05, 2022
Marcus Sheridan [They Ask, You Answer]
Jan 03, 2022
Scott Jeffrey Miller - Author, Podcast Host, Keynote Speaker [Leadership Experience]
Dec 29, 2021
Jeb Dasteel [Customer Experience]
Dec 27, 2021
Tony Amante Schepers - Director of Operations and Customer Experience Success at Curbside Kitchen. [Customer Experience]
Dec 22, 2021
Ryo Zsun - The Culture Mystro at Zappos [Zappos Experience]
Dec 20, 2021
Rick Malir - CEO and Co-Founder at City BBQ [Guest Experience]
Dec 15, 2021
[REPLAY] Jesse Cole [Fan Experience]
Dec 13, 2021
Jay Baer - Marketing and Customer Experience Expert [Talk Triggers]
Dec 08, 2021
[REPLAY] David Avrin [Customer Loyalty]
Dec 06, 2021
Dr. Frederic Bertley - President at COSI [Science Experience]
Dec 01, 2021
[REPLAY] Leslie O'Flahavan [Consistent Communication]
Nov 29, 2021
Brian Solis - Global Innovation Evangelist at Salesforce [Marketing]
Nov 24, 2021
Jerry Campbell - Director, Customer Workflows-Leading Practices at ServiceNow
Nov 22, 2021
Charlie Godfrey - Senior Director at Genesys [Empathy]
Nov 17, 2021
Carolyne Truelove - Head of Global Fan Experience at Fanatics, Inc. [Fan Experience]
Nov 15, 2021
Steve Cadigan - LinkedIn's First Chief HR Officer, Future of Work Obsessed, Board Member & Teacher [Workquake]
Nov 10, 2021
Mark and John X. Cronin - Crazy Socks [Spreading Happiness]
Nov 08, 2021
Kindra Hall - Chief Storytelling Officer at SUCCESS Magazine, Keynote Speaker, and WSJ Bestselling Author of Stories That Stick [Stories That Stick]
Nov 03, 2021
[REPLAY] Denise Lee Yohn [Culture]
Nov 01, 2021
Dee Ann Turner - 3X Best Selling Author | International Speaker | Podcaster | CEO
Oct 27, 2021
[REPLAY] James Dodkins [Expectations]
Oct 25, 2021
Terry Bradley - Senior Vice President | Director of Client Experience at Paducah Bank [Client Experience]
Oct 20, 2021
[REPLAY] Annette Franz [Journey Mapping]
Oct 18, 2021
Joe DeLoss - Founder of Hot Chicken Takeover [Meaningful Experiences]
Oct 13, 2021
[REPLAY] Nate Brown [Employee Engagement]
Oct 11, 2021
Dan Gingiss - Author, Experience Maker [Customer Experience]
Oct 06, 2021
[REPLAY] Rob Stevenson [Customer Service]
Oct 04, 2021
Nancy Flowers - Vice President of Insights & Loyalty at Hagerty [Loyalty]
Sep 29, 2021
[REPLAY] Barbara Morton [Customer Experience]
Sep 27, 2021
Shep Hyken - Author of I'll Be Back [Retention]
Sep 22, 2021
[REPLAY] Derek Gaunt [Tactical Empathy]
Sep 20, 2021
Nick Glimsdahl - Host, Press 1 For Nick [Thankful]
Sep 15, 2021
Jim Knight - Speaker, Author, Podcaster [Culture That Rocks!]
Sep 08, 2021
Laura Gassner Otting - Author of Limitless [Happiness]
Aug 25, 2021
Tim Kight - CEO, Focus 3 // Speaker, Writer, Coach [Culture]
Aug 17, 2021
Kyle Seagraves - Founder and Certified Mortgage Advisor on Win The House You Love [Mortgage Experience]
Aug 11, 2021
Alex Frommyer - Founder/CEO Beam Dental [Member Experience]
Aug 04, 2021
Joey Coleman - Author, Never Lose A Customer Again [Customer Service]
Jul 28, 2021
Aja Varney - Director, Global Customer Engagement at Spartan Race, Inc. [Customer Service]
Jul 21, 2021
Scott McKain - Author, ICONIC and Hall of Fame Speaker [Customer Service]
Jul 14, 2021
Antonia Hock - Global Head The Ritz-Carlton Leadership Center [Customer Experience]
Jul 07, 2021
Darren Hood – Senior Learning Experience (LX) Designer at Michigan State University
Jun 30, 2021
Howard Tiersky - CEO, FROM, The Digital Transformation Agency [Digital Transformation]
Jun 23, 2021
Jane Grote Abell - Executive Chairwoman of the Board & Owner at Donatos Pizza [Service]
Jun 15, 2021
Michael Hinshaw – President at McorpCX [Customer Experience]
Jun 08, 2021
Chris Voss - World's #1 Negotiation Coach, Bestselling Author "Never Split The Difference" - CEO at The Black Swan Group, Ltd - Part 2 of 2 [Negotiation]
Jun 02, 2021
Chris Voss - World's #1 Negotiation Coach, Bestselling Author "Never Split The Difference" - CEO at The Black Swan Group, Ltd - Part 1 of 2 [Negotiation]
May 31, 2021
Paul Catherall - Director of Customer Care at Ultra Mobile. Co-host of Fireside Chats without the Fires podcast [Customer Service]
May 27, 2021
Brad Cleveland - Author, Leading the Customer Experience: How to Chart a Course and Deliver Outstanding Results [Customer Experience]
May 24, 2021
Jeff Toister, Author of The Guaranteed Customer Experience [Customer Guarantee]
May 20, 2021
Bob Burg - Bestselling coauthor of “The Go-Giver” [Giving]
May 17, 2021
Ron Kaufman - New York Times Bestselling Author "UPLIFTING SERVICE" [Service]
May 13, 2021
Melina Palmer, Author of What Your Customer Wants and Can’t Tell You [Behavioral Economics]
May 10, 2021
Mary Poppen - Chief Customer Officer, Glint at LinkedIn (Customer Success)
May 06, 2021
Dan Brousseau - Senior Vice President, Head of Client Experience at City National Bank [Customer Experience]
May 04, 2021
Marcus Sheridan - Author, They Ask, You Answer [Customer Obsessed]
Apr 30, 2021
Dr. Chris Phelps - Dentist, Author & Cialdini Method Certified Trainer [Influence]
Apr 27, 2021
J.J. Peterson - StoryBrand Chief of Teaching and Facilitation at StoryBrand and Co-Author of the Book, Marketing Made Simple [Marketing]
Apr 23, 2021
Ben Gertz - Director of Learning and Development at EcoWater Systems LLC [Learning & Development]
Apr 20, 2021
Kieron Kitson-Walters - Senior System Administrator at Under Armour [Customer Service]
Apr 16, 2021
Ebrahim Hyder - VP Consumer Support at Michael Kors [Customer Service]
Apr 13, 2021
Marc Havercroft - Global Chief Customer Officer - SAP Cloud Business Group| SAP SuccessFactors
Apr 09, 2021
Alice Sesay Pope - SVP, Global Head of Contact Centers at VISA [Digital Transformation]
Apr 06, 2021
Genefa Murphy - Chief Marketing Officer at Five9 [Marketing / Contact Center]
Apr 02, 2021
Jason Bradshaw - Chief Customer & Marketing Officer at Volkswagen Group Australia [Customer Experience]
Mar 30, 2021
Stacy Sherman - Director of Customer Experience & Employee Engagement at a global company, Schindler Elevator Corporation [Employee Engagement]
Mar 26, 2021
Jason Van Camp - Author of Deliberate Discomfort: How U.S. Special Operations Forces Overcome Fear and Dare to Win by Getting Comfortable Being Uncomfortable [Service]
Mar 23, 2021
Lewis Taylor - VP, Head of Global CX & Austin Site Lead at Dropbox [Customer Service]
Mar 19, 2021
Ian Golding - CEO and Founder - Customer Experience Consultancy [Customer Experience]
Mar 16, 2021
Peter Fader - Professor of Marketing, the Wharton School of the University of Pennsylvania [Customer Centricity]
Mar 12, 2021
Jenny Dempsey - Customer Experience Manager at NumberBarn and FruitStand LLC [Customer Experience]
Mar 09, 2021
Monica Deal - Director of Customer Experience at Lexis Nexis [Customer Success]
Mar 06, 2021
Kwame Christian - Author, Finding Confidence in Conflict [Conflict]
Mar 04, 2021
Steve Zannos - Sr. Director, Service Delivery at Electrolux [Customer Service]
Mar 02, 2021
Nick Martin - Manager, Customer Experience - Quality, Training, and Development at Harry's, Inc. [Customer Experience]
Feb 27, 2021
Real Talk with the C-Suite about CX: Anton de Wet, Ian Golding, Lewis Taylor, Jeb Dasteel [Executive Buy-In]
Feb 25, 2021
Eric Farber - Author, The Case for Culture [Culture]
Feb 23, 2021
Bronkar Lee - Keynote Speaker, Music Producer & Velocity Coach at Instrumental Humans [Customer Experience]
Feb 20, 2021
Jamie Eubanks - CEO at Magical Vacation Planner [Grit]
Feb 18, 2021
Mike Goldsby - Chief Entrepreneurship Officer at Ball State University [Entrepreneurship]
Feb 16, 2021
Dan Cockerell - Disney Keynote Speaker | Author | 26-Year Veteran Vice President of Disney Magic Kingdom [Customer Experience]
Feb 12, 2021
Lee Jelenic - EVP, Chief Innovation Officer at United Wholesale Mortgage [Customer Experience]
Feb 09, 2021
Nick Webb - Author - What Customers Crave [CX Innovation]
Feb 05, 2021
Jeremy Hyde - Director of Customer Service at Sun Country Airlines [Customer Service]
Feb 02, 2021
Ed Ariel - Co-Founder at Troop [Customer Service]
Jan 29, 2021
Mike Jones - Senior Director - Customer Care at The Home Depot [Customer Service]
Jan 26, 2021
Josh Anderson - VP of IT at MedFlight
Jan 22, 2021
Therese Steiner - Director of Strategy & Operational Effectiveness in Global Customer Success at Lexis Nexis [Journey Mapping]
Jan 19, 2021
Roberta O'Keith - Strategic Business Advisor at ROK Advisors [VOC Strategy]
Jan 15, 2021
Jeb Dasteel - Owner of Dasteel Consulting [Customer Effort]
Jan 12, 2021
Robin Ambrozy - Associate Professor of Instruction at Ohio University and a coordinator for the Customer Service Leadership degree completion program. [Customer Service]
Jan 08, 2021
Brett Frazer - Vice President of Customer Service at Sun Basket [CX Metrics]
Jan 05, 2021
Michelle Ludwin - UX Leader [User Experience]
Jan 01, 2021
Chris Vetrano - Head of Partner & Customer Engagement | Bikes, Scooters & Transit at Lyft [Customer Engagement]
Dec 29, 2020
Leslie O'Flahavan - Principal and Owner of E-WRITE [Consistent Communication]
Dec 25, 2020
Asiana Ponciano - Strategic Talent Leader, Employee Voice & Engagement at Hawaiian Airlines [Employee Experience]
Dec 22, 2020
Audrey Stone - CX Lead in Cybersecurity at JP Morgan Chase [CX Metrics]
Dec 18, 2020
Chip Bell - Keynote Speaker and Author, Inside Your Customer's Imagination [Customer Service]
Dec 15, 2020
Bill Staikos - Head of Customer Experience at Freddie Mac [Customer Obsessed]
Dec 11, 2020
Joe Pine - Co-Founder at Strategic Horizons LLP [Experience Economy]
Dec 08, 2020
Beth Held - Customer Experience Leader [Customer Service]
Dec 04, 2020
Barbara Morton - Deputy Chief Veterans Experience Officer at U.S. Department of Veterans Affairs [Customer Experience]
Dec 01, 2020
Jeannie Walters - CEO & Chief Experience Investigator at Experience Investigators [Service Blue Printing]
Nov 27, 2020
Ali Lichtenstein - Head of Customer Experience Design at Dow Jones [CX Design]
Nov 24, 2020
Max Israel - CEO of Customerville [CX Fatigue]
Nov 20, 2020
Chimene Ross - President and CCO at The Killer Brownie® Company [Customer Experience]
Nov 17, 2020
Christine Cravens - User Research Manager at Kroger [User Experience]
Nov 13, 2020
Jesse Cole - Owner of Savanah Bananas [Fan Experience]
Nov 06, 2020
Lisa Diehl - Manager, Consumer Advocacy - Global Retail Division at Blue Diamond Growers [Customer Service]
Oct 30, 2020
David Avrin - Customer Experience Keynote Speaker and Consultant [Customer Loyalty]
Oct 23, 2020
Jason Anderson - Director, Customer Experience at Brisk Heat [CX Strategy]
Oct 16, 2020
Denise Lee Yohn - Keynote Speaker at Denise Lee Yohn, Inc. [Culture]
Oct 09, 2020
Roger Dooley - Author | Keynote Speaker | Podcast Host | Forbes Contributor [Customer Effort]
Oct 07, 2020
Rob Stevenson - President at Seeking Excellence, Inc. [Customer Service]
Oct 05, 2020
John DiJulius - President - The Dijulius Group [Customer Service]
Oct 02, 2020
Tanya Curtin - Director of CX at PNC [Culture]
Sep 25, 2020
Derek Gaunt - Negotiations Trainer and Coach at The Black Swan Group, Ltd - Author, "Ego Authority Failure" [Tactical Empathy]
Sep 18, 2020
Annette Franz - Founder and CEO of CX Journey, Inc. [Journey Mapping]
Sep 11, 2020
Dr. James Killian at Qualtrics [Experience Gap]
Sep 04, 2020
Shep Hyken - Chief Amazement Officer - Shepard Presentations [Customer Service]
Aug 28, 2020
Chris Drury - Director of Customer Care at Blount Fine Foods [Customer Service]
Aug 21, 2020
James Dodkins - Rockstar Keynote Speaker at ROCKSTAR CX [Expectations]
Aug 14, 2020
Nick Zeisler - Principal at Zeisler Consulting [CX Strategy]
Aug 07, 2020
Dan Gingiss - Chief Experience Officer at The Experience Maker. International keynote speaker, CX coach, and author of Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media [Feedback]
Jul 31, 2020
Brian Ahearn - Chief Influence Officer at Influence PEOPLE [Buy-in]
Jul 24, 2020
Nate Brown - Chief Experience Officer at Officium Labs, and Co-Founder of CX Accelerator [Employee Engagement]
Jul 10, 2020
Andy Netzel - VP, Client Success Effectiveness, Enterprise Payments & Analytics at KeyBank [Customer Expectations]
Jun 26, 2020
Dave Cherry - Principal - Cherry Advisory [Digital Transformation]
Jun 12, 2020
Jonathon McKay - Partner - Path [Customer Experience]
May 29, 2020
Neal Topf - Founder and President - Callzilla [Customer Service]
May 15, 2020