Creative Agency Account Manager Podcast
By Jenny Plant - Account Management Skills Ltd
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Category: Marketing
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Episodes: 152
Description
This podcast is for you if you are managing day to day client relationships in a creative agency. The aim of the podcast is to share insights and tips to help you add more value to the client's business, strengthen your relationships with your clients, develop your skills in account management and grow your agency's business.
| Episode | Date |
|---|---|
|
The Now, Next and Future of Agencies, with Spencer Gallagher
|
Dec 09, 2025 |
|
How an in-house AI Strategist supports client experience, with Meg Pescio and Tom Duffy
|
Nov 25, 2025 |
|
How to build an agency sales engine, with Ryan Hall
|
Nov 11, 2025 |
|
Rebuilding the agency model for the AI era, with Roy Murphy
|
Oct 28, 2025 |
|
How to stay legally safe when using AI in your agency, with Ryan Lisk & Kay Yung
|
Oct 16, 2025 |
|
How agencies are adopting AI and what's coming next – a compilation of expert guest insights
|
Oct 01, 2025 |
|
Account management in the Nonprofit sector, with Lauren Jones
|
Sep 16, 2025 |
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What your client’s Procurement team wants: insights and strategies, with Tina Fegent
|
Sep 02, 2025 |
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4Ps of AI-enabled account management, with Jenny Plant
|
Aug 19, 2025 |
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Practical AI for Non-Techie Agency Leaders, with Heather Murray
|
Aug 05, 2025 |
|
Mastering agency niching: How to boost your pipeline and navigate AI, with Steve Guberman
|
Jul 22, 2025 |
|
The Case for Splitting Account Management & Project Management, with Brett Harned
|
Jul 07, 2025 |
|
Inside Client Services: A CSD's Take on Global Expansion, with Laura Smales
|
Jun 26, 2025 |
|
Conversations not presentations - mastering sales, with Blair Enns
|
Jun 12, 2025 |
|
Why Account Management Deserves More Respect, with David C. Baker
|
May 27, 2025 |
|
How adding account management impacted an event production agency, with Cameron Magee
|
May 13, 2025 |
|
From employee to advocate: Why account managers should build a personal brand, with Claudia Cardinali
|
Apr 25, 2025 |
|
Smaller, Faster, More Human: The Future of Agencies, with Carl Smith
|
Apr 14, 2025 |
|
The Impact of AI on SEO agencies, with Kevin Gibbons
|
Mar 27, 2025 |
|
The AI business consultancy, with Tom Head
|
Mar 05, 2025 |
|
How to run strategic marketing campaigns for your agency
|
Feb 25, 2025 |
|
How GenAI is transforming pharma marketing & healthcare communications
|
Feb 11, 2025 |
|
Why agencies needs a people and culture plan, with Theresa Carter
|
Jan 28, 2025 |
|
Mastering client-centric account growth in 2025, with Jenny Plant
|
Jan 14, 2025 |
|
How to be a leader people want to follow, with Traci Schubert Barrett
|
Dec 31, 2024 |
|
Top 10 tips & insights from the podcast in 2024, with Jenny Plant
|
Dec 09, 2024 |
|
Who cares about advertising? - with Brian Jacobs and Crispin Reed
|
Nov 19, 2024 |
|
From Lost to Loyal - How to win back clients for exceptional ROI, with Dan Pfister
|
Oct 22, 2024 |
|
How a new head of client services impacts the agency, with Emily Brown & Matt Loughlin
|
Oct 22, 2024 |
|
How to evaluate your agency operations, with Harv Nagra
|
Oct 08, 2024 |
|
How agency owners create a 'market of one', with Robin Bonn
|
Sep 24, 2024 |
|
What your clients don't tell you (part 2) with Carey Evans & Simon Rhind-Tutt
|
Sep 03, 2024 |
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What your clients don't tell you (part 1) with Carey Evans and Simon Rhind-Tutt
|
Aug 20, 2024 |
|
Adapt agency services for changing client needs, with David Huckerby and Natasha Jones
|
Aug 06, 2024 |
|
How to productise your agency’s value, with Brian Kessman
|
Jul 23, 2024 |
|
Why time-based pricing doesn’t work for agencies, with Tim Williams
|
Jul 09, 2024 |
|
Why agencies need to re-think project management, with Jack Skeels
|
Jun 18, 2024 |
|
Why selling to prospects and clients is different, with Tim Riesterer
|
Jun 04, 2024 |
|
How agencies stand out or die, with Gareth Healey
|
May 21, 2024 |
|
From laptop business to multi million dollar agency, with Jarrod Lopiccolo
|
May 07, 2024 |
|
How to win without pitching, with Shannyn Lee
|
Apr 23, 2024 |
|
How a workshop culture builds high performing agency teams, with Alison Coward
|
Apr 09, 2024 |
|
Selling your agency in 2024, with Jonathan Baker
|
Mar 26, 2024 |
|
Why the agency business model isn't working, with Michael Farmer
|
Mar 04, 2024 |
|
How to manage a remote agency team, with Gustavo Razzetti
|
Feb 19, 2024 |
|
How to price to maximise profit, with Alfie Wenegieme
|
Feb 02, 2024 |
|
Agency strategy and predicting the future with AI, with Nikolas Pearmine
|
Jan 23, 2024 |
|
How to Sell, with Marcus Cauchi and Benjamin Dennehy
|
Jan 09, 2024 |
|
Agency project management and service delivery, with Joanne Reid
|
Dec 14, 2023 |
|
How to escape the daily grind of agency ownership, with Karl Sakas
|
Dec 05, 2023 |
|
Bonus episode 5 of 5: How to get account managers adding value to your agency from Day 1 (and reduce churn)
|
Dec 01, 2023 |
|
Bonus episode 4 of 5: How to get your account managers to ask better questions (and how it can increase client lifetime value)
|
Nov 30, 2023 |
|
Bonus episode 3 of 5: Do your account managers know how to run an effective client meeting? If not it could be hurting your agency
|
Nov 29, 2023 |
|
Bonus episode 2 of 5: From 'order taker' to trusted advisor - raising the value of your account managers (and why it's vital)
|
Nov 28, 2023 |
|
Bonus episode 1 of 5: Why your account managers need entrepreneurial skills (and how this will grow your agency)
|
Nov 24, 2023 |
|
How creative, strategy and account management work together in an agency, with Free Partners
|
Nov 20, 2023 |
|
How to improve performance and reduce stress, with David Meikle
|
Nov 06, 2023 |
|
What's wrong with agency new business and how to fix it with Benjamin Dennehy
|
Oct 17, 2023 |
|
How agency leaders can help account managers to grow existing client business, with Jenny Plant
|
Oct 09, 2023 |
|
A creative director's perspective on account management, with Joey Tackett
|
Sep 05, 2023 |
|
How an SEO agency is automating their internal workflow using AI tools, with Dale Bertrand
|
Aug 22, 2023 |
|
How agencies are navigating the legalities of AI use, with Sharon Toerek
|
Aug 08, 2023 |
|
How does a non-billable CSD spend their time in an agency?, with Luke Bowler
|
Jul 19, 2023 |
|
What a senior account director does in a brand strategy agency, with Andy Kaye
|
Jun 27, 2023 |
|
Agency processes and client management with Rob Da Costa
|
Jun 06, 2023 |
|
How to negotiate with procurement, with Mike Lander
|
May 18, 2023 |
|
How a copywriting agency is embracing generative AI, with Konrad Sanders
|
May 04, 2023 |
|
How AMs & PMs work together in an internal comms agency, with Lindsay McCleary & Sara Forner Howland
|
Apr 24, 2023 |
|
What agencies need to know about generative AI, with Roy Murphy
|
Apr 04, 2023 |
|
How an AM and PM work together in a digital agency, with Kate Vines & Kiorhte Aghoghogbe
|
Mar 21, 2023 |
|
How AI helps account managers improve their communication skills
|
Mar 07, 2023 |
|
How to lead your clients into the future, with Kathryn Strachan
|
Feb 21, 2023 |
|
Agency mergers and acquisitions, with Mark Sainthill
|
Feb 07, 2023 |
|
What can building a personal brand do for you? with Ash Jones
|
Jan 24, 2023 |
|
Dealing with adversity as an agency owner, with Rebecca McIntyre-Smith
|
Jan 04, 2023 |
|
How to market your agency business, with Dan Archer
|
Dec 20, 2022 |
|
How to raise your account management game (part two), with Jenny Plant
|
Dec 06, 2022 |
|
How to lead a client services team in an award winning digital marketing agency, with Beth Sharma
|
Nov 22, 2022 |
|
How to raise your account management game (part one), with Jenny Plant
|
Nov 08, 2022 |
|
How to get referrals without asking, with Stacey Brown Randall
|
Oct 18, 2022 |
|
Leading the client service team with radical candour, with Vicky Janaway
|
Oct 04, 2022 |
|
Legal matters for agencies, with Ryan Lisk
|
Sep 20, 2022 |
|
How to uncover more resourcefulness and build resilience in your agency, with Piers Thurston
|
Sep 06, 2022 |
|
How to make your agency more profitable, with Marcel Petitpas
|
Aug 23, 2022 |
|
Four account growth considerations for agencies, with Jenny Plant
|
Aug 09, 2022 |
|
The best and worst of client-agency relationships, with Gareth Turner
|
Jul 26, 2022 |
|
How to ensure your agency team is diverse and inclusive, with Tutu Popoola
|
Jul 12, 2022 |
|
From account manager to agency business consultant with Danny Turnbull
|
Jun 28, 2022 |
|
Is your client's marketing fit for purpose?, with Nicky Parker
|
Jun 08, 2022 |
|
Account growth tips for agency account managers, with Kap Chatfield and Jenny Plant
|
May 31, 2022 |
|
Five red flag moments for agency account managers
|
May 17, 2022 |
|
How to navigate people and culture issues for agency leaders, with Sarah Brewster
|
May 03, 2022 |
|
How to make yourself more valuable to your client, with Kate Whittaker
|
Apr 19, 2022 |
|
How a community for women in healthcare was built, with Peg Dougherty Marcus
|
Apr 05, 2022 |
|
Account management tips from a global ad agency Account Director, with Faizan Ali
|
Mar 22, 2022 |
|
What the Metaverse means for agencies, with Ben Fryer
|
Mar 08, 2022 |
|
How to navigate challenging situations as an agency account manager, with Robert Solomon
|
Feb 22, 2022 |
|
How to manage a remote agency team with Fi Edwards and Katie Langdon, Skin & Blister
|
Feb 08, 2022 |
|
How to pitch to procurement, with Jessica Bowler and Iris Gatzweiler
|
Jan 25, 2022 |
|
How can agencies make client relationships more profitable?, with Chris Merrington
|
Jan 11, 2022 |
|
How to increase customer engagement by communicating clearly, with linguist Eloise Leeson
|
Dec 28, 2021 |
|
What agencies and brands need to know about web3, with Jeff Kauffman Jr.
|
Dec 14, 2021 |
|
The AI-driven agency, with Tom Ollerton
|
Nov 30, 2021 |
|
How to grow your independent agency, with Agencynomics co-author Peter Hoole
|
Nov 16, 2021 |
|
How agencies can use LinkedIn for growth, with James Potter, The LinkedIn Man
|
Nov 02, 2021 |
|
How team profiling can accelerate your agency's growth, with Osmaan Sharif
|
Oct 19, 2021 |
|
The Art of Client Service, with Robert Solomon
|
Oct 05, 2021 |
|
What agencies can learn from management consultancies about account growth
|
Aug 27, 2021 |
|
How to systemise account management in your agency, with Alex Raymond
|
Aug 24, 2021 |
|
What's the role of Client Services Director in a copywriting agency, with Nina Whittaker
|
Aug 17, 2021 |
|
Top 10 tips for getting, keeping and growing clients from podcast guests
|
Aug 03, 2021 |
|
UK Creative Agency Recruitment Trends, with Phil Cookson
|
Jul 25, 2021 |
|
What the fandom formula means for creators, brands and agencies, with Zoe Scaman
|
Jul 20, 2021 |
|
Leading client meetings, with Jenny Plant
|
Jul 13, 2021 |
|
Client Insights Report 2021, part two, with Carey Evans & Simon Rhind-Tutt
|
Jul 06, 2021 |
|
Client Insights Report 2021, part one, with Carey Evans & Simon Rhind-Tutt
|
Jun 29, 2021 |
|
How to develop your personal brand for agency leaders with Steve Richards and Ryan O’Keeffe
|
Jun 22, 2021 |
|
Why every agency account manager needs to be good at brief writing, with Ceylan Boyce
|
Jun 15, 2021 |
|
How to reach more senior clients, with Jenny Plant
|
Jun 08, 2021 |
|
How to deal with difficult clients, with Dr Mark Goulston
|
Jun 01, 2021 |
|
How to account manage in an independent full service agency, with Emma Blaken & Matt Bonser
|
May 25, 2021 |
|
How can a podcast help an agency's new business strategy? with Nathan Anibaba
|
May 18, 2021 |
|
What are the financial metrics & best operational model for a fast growth agency?, with Mark Probert
|
May 11, 2021 |
|
How to account manage in an app development agency with Tim Moore
|
May 03, 2021 |
|
How to manage others for agency account managers, with Matt Plant
|
Apr 27, 2021 |
|
10 top tips to be successful in agency account management, with Jenny Plant
|
Apr 20, 2021 |
|
What account managers can learn about the science of listening, with Dr Laura Janusik
|
Apr 13, 2021 |
|
How to use the power of 'surgical empathy' with your clients, with Dr Mark Goulston
|
Apr 06, 2021 |
|
An agency leader's guide to account management, with David C Baker
|
Mar 26, 2021 |
|
How to move from agency employee to agency owner, with Simon Barbato
|
Mar 23, 2021 |
|
Why 98% of online ads don't work - and what to do about it, with Martin Lucas
|
Mar 16, 2021 |
|
What's the role of a digital agency project manager?, with Nadine Schofield
|
Mar 09, 2021 |
|
How to improve the way you work with a marketing director, with Sam Bridger
|
Mar 01, 2021 |
|
How to lead the team as agency client services director, with Paul Kirkley
|
Feb 23, 2021 |
|
What can creative agency account managers learn from an account manager in the software industry?, with James Aldrich
|
Feb 17, 2021 |
|
How to present new ideas with behavioural science in mind
|
Feb 12, 2021 |
|
How to be a strategic account manager in the creative industry, with Andy Young & Laura Cohen
|
Feb 02, 2021 |
|
Exceptional leadership and having difficult conversations, with Nadine Powrie
|
Jan 21, 2021 |
|
How to be a great agency account director, with Sarah Deakin & Ruby Beagan
|
Dec 29, 2020 |
|
How to create a high performing agency team culture, with Alison Coward
|
Dec 15, 2020 |
|
The account management skills you need to grow existing client business
|
Dec 09, 2020 |
|
What you need to know about the evolution of branding, with Bill Wallsgrove
|
Dec 01, 2020 |
|
How to prospect for agency new business, with Lucy Snell
|
Nov 24, 2020 |
|
How to approach and develop relationships with procurement, with Jessica Bowler & Iris Gatzweiler
|
Nov 13, 2020 |
|
How to avoid stress and burnout in an agency environment, with Louisa Pau
|
Oct 23, 2020 |
|
Secrets of highly effective agency leaders, with Spencer Gallagher
|
Oct 14, 2020 |
|
The fundamentals of successful client management, with Carey Evans & Simon Rhind-Tutt
|
Oct 06, 2020 |
|
How to be more productive
|
Sep 17, 2020 |
|
How to have a successful career in agency account management, with Phil Lancaster
|
Sep 10, 2020 |
|
How to sell to existing and prospective clients, with Marcus Cauchi
|
Sep 01, 2020 |
|
Why you need a relationship with marketing procurement, with Tina Fegent
|
Aug 24, 2020 |
|
What your agency clients really want, with Kate Whittaker
|
Aug 12, 2020 |