Human Capital

By Jeff Hunt

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Uncover the deeply human aspect of working. Join Jeff Hunt, GoalSpan CEO and longtime business consultant, as he interviews guests who help us learn to embrace the value of human capital in new ways. Explore how to better the world of work for humans and rediscover the most important asset we have in the workplace – Human Capital.

Episode Date
Bonus: Hayden Everett, Musician: How to increase presence in work and life: leadership lessons from camp. Using stillness as a strategy to create greater intention.
This episode is a treat as Jeff interviews his son Hayden Everett, an accomplished singer-songwriter with over 5 million music streams and also found on the hit series Grey’s Anatomy. Jeff and Hayden discuss the importance of being present at work and life – with employees, jobs, and relationships. Hayden shares the leadership lessons he learned managing nine counselors at a summer camp in Yosemite. Jeff and Hayden translate these experiences to leadership lessons at work. They discuss pragmatic strategies for improving our presence at work, and how without strategies people can overly focus on the past, future, problems, or exaggerate the weight of the burdens they carry. During the episode, Hayden shares one of his new songs titled “Still,” which embodies the importance of taking time to be still, and the benefits of this in work and personal relationships. Hayden shares his thoughts on how high trust is critical to providing someone with constructive feedback. Hayden and Jeff discuss how employees often don’t know what we need most in their jobs (rest, training, support, tools), and how communicating these needs well helps us in very material ways. They talk about how leaders must create a safe environment for employees to communicate their needs and hold them accountable for doing so regularly. Artist Profile Apple Music: Spotify: YouTube:
Sep 21, 2021
25. Principal, RA Law and ADR: How to unleash the creative potential of conflict. Leveraging the most curious parts of our personalities to become better leaders.
Jeff’s guest Steve Roof has spent a career helping people, teams, and businesses, large and small, navigate the tricky space of conflict. Steve is a trained lawyer but focuses exclusively on mediation as well as overcoming conflict, especially in family businesses. He is trained in several psychological modalities which he uses to help his clients get unstuck in the midst of conflict. Steve received his bachelor's degree from Harvard University and his Doctor of Law from Michigan Law School. Jeff and Steve discuss how unresolved conflict in family businesses spills over to family relationships, and how a third party can help with these complicated dynamics. Steve shares how to leverage curiosity to transform disagreements into solutions which improve respect, compassion, and empathy for one another. He talks about the different parts of our personalities that rise up in conflict to “run the show” even though their behavior is not productive. Steve discusses how to achieve healthy conflict, which leads to better decisions, better relationships, greater creativity, and innovation.
Sep 07, 2021
24. President, LFY Consulting: How to craft the job you love, reach your full potential, and lead in a way that allows employees to flourish.
On this episode, Jeff and his guest Dr. Benjamin Ritter explore meaning and purpose at work. Ben is President of LFY Consulting, and is an executive, leadership, and career coach who runs corporate wellness workshops for LFY. He is an organizational development expert and has an MBA and master’s in public health from the University of Illinois at Chicago, and a Doctorate in Organizational Leadership and Education from Pepperdine. Ben is a TEDx speaker, and his impressive client list includes Amazon, Bloomberg, Door dash, Google, Pinterest, and Yelp. Ben and Jeff discuss how leaders need to be the ones to empower their employees, and to hold them accountable for creating careers that they can love. Ben shares how one’s job description is not fixed, and how employers will often flex the description to allow the employee to be more productive and fulfilled. They talk about why so many employees, managers, and executives today feel stuck in dead-end jobs that are not meaningful, or with companies that do not have a compelling and motivating purpose and core values. Ben shares his “TEAM” model of management which includes Trust, Environment, Actual work, and Meaning, and how nurturing these aspects can lead to greater engagement, performance, and culture.
Aug 24, 2021
23. Founder, Rediscover Your Play: The ROI of play, innovation, creativity, empowerment, and trust at work. How Gen Z employees are reshaping the workplace.
Jeff’s guest Jeff Harry was named a Top 100 HR Influencer in 2020. He is an international speaker and has been featured in the New York Times, Mashable, Upworthy, Shondaland, and CNN. He has worked with Google, Microsoft, Southwest Airlines, Adobe, the NFL, Amazon, and Facebook, helping their staffs to infuse more play into the day-to-day. Jeff and Jeff discuss the benefits of empowering employees to be innovative, creative, and productive. Jeff shares how cultures of trust can lead to more playful environments and ultimately become a competitive threat. He talks about how one of the most deeply rooted aspects of our humanity at work is our need and desire to play and have fun in what we do. Jeff shares how we can do this while being highly productive, especially when we are in a state of flow. He challenges the old paradigm of the 8-hour workday and what to do instead. Jeff shares how culture is often defined by the worst behavior tolerated in the workplace and how Gen Z employees are inspiring Millennials, Gen X’ers, and Boomers not to tolerate workplace cultures that don’t prioritize employee wellbeing and experience. He talks about building trust and psychological safety by understanding each staffer’s unique language of appreciation. Jeff talks about gaining respect by no longer having bad meetings.
Aug 10, 2021
22. CEO, VRperspectives: Using Virtual Reality to solve the challenge of unconscious bias, microaggressions, and exclusionary behavior in the workplace.
Jeff explores how to address unconscious bias, microaggressions, and exclusionary behavior in the workplace – specifically using virtual reality. Jeff’s guest Myra LalDin, believes in the power of stories to create empathy, shape values, change behaviors, and share experiences. Myra studied cross-cultural business management, and later, cognitive science and behavioral theory in grad school at Harvard University. Myra is the co-founder of VECTRE, a virtual reality development company that leverages the power of immersive technology and works with Fortune 500 companies. She also founded VRperspectives, which focuses on using VR storytelling to shine a light on the hidden dynamics of the social world through immersive experiences. Myra serves on the boards of Designed by Us (Amazon nonprofit), the National Small Business Association Leadership Council, and as an XR subject matter expert at MIT. Myra shares what the true costs are to leaders that don’t have inclusive cultures. She shares what an inclusive leader is and what their impact is on engagement, motivation, and turnover. Myra and Jeff discuss how virtual reality can help employees gain empathy and compassion through immersive and experiential technology. She discusses how to change culture by entering the environment in the shoes of one who has experienced negative microaggressions or exclusionary behavior in the workplace.
Jul 27, 2021
21. CEO Boardwise, Partner CHROs 2GO: How leaders manage the intersection of employee authenticity, social media, and corporate brand equity. The best board governance practices.
Jeff’s guest Donna Hamlin is an executive with extensive corporate, governance, and strategy consulting experience. She is an Advisory Partner for the CHRO practice of the 2GO Advisory group and is CEO of Boardwise, which provides corporate board advisory, evaluation, certification, training, and board search services internationally. Donna is certified for governance by the National Association of Corporate Directors in the U.S. and in global governance by Harvard University. Jeff and Donna discuss how employees are the ambassadors of corporate brands. They talk about how to navigate the difficult waters of allowing employees to be authentic but doing it in a respectful way, ultimately leading to corporate change, better employee experience, and improved brand equity. Donna shares how in businesses today HR and management teams must sit down to set guardrails and establish policies that are clear and understandable. She talks about creating employee change action teams to improve problem solving. She and Jeff discuss unleashing the creativity of employees to contribute and give substance to what core values are. Donna shares research that shows boards with at least three women on them produce higher returns. They discuss how inclusion is a competency, and how when managers serve on boards, they become more effective by naturally implementing peer-based leadership styles.
Jul 13, 2021
20. Founder, The Unburdened Leader: Leadership burdens, boundaries, & developing your “inner team.” How curiosity and boundaries play a defining role in creating a positive culture.
Jeff’s guest Rebecca Ching is a leadership developer, coach, psychotherapist, writer, speaker, and podcaster. Rebecca shares the concept of the “unburdened leader.” Jeff and Rebecca talk about how culture is the ultimate differentiator for organizations. Rebecca shares what it looks like to lead from the healthiest place inside each of us. She talks about how microaggressions occur in the workplace, how curiosity and boundaries play a defining role in creating positive culture. Rebecca talks about leadership-based vulnerability which is based on risk, uncertainty, and emotional exposure. She shares 6-principals that create positive culture, including creating brave and safe spaces, building trustworthiness and transparency, working with peers for support, seeing things in a circle versus hierarchical, empowerment and choice, and understanding cultural, historical, and gender issues. Rebecca reminds us that trust is built on connection, and connection is feeling seen, understood, and respected.
Jun 29, 2021
19. Founder, Portfoliorocket: The “other pandemic” of long-term unemployment. What employers and candidates can do to overcome this problem.
On this episode, Jeff welcomes Loren Greiff who is the founder of Portfoliorocket, where she empowers creatives and marketers to love their work, be valued, AND be well paid. Loren speaks to business leaders and candidates about how to overcome some of the biggest challenges recruiters and job seekers face as we emerge from the pandemic. Jeff & Loren discuss how a crisis of long-term unemployment (LTU) is looming in the U.S. with more than 4 million people or 40% of the total unemployed workforce not finding work even after looking for 6-months or more. Loren shares with Jeff from her deep knowledge of LTU and ageism. Loren and Jeff talk about the growing population of employers (at least 20 out of the Fortune 50) that are committed to hiring the long-term unemployed not just because it’s the right thing to do, but because it makes business sense. Loren shares how hiring long-term candidates leads to higher retention rates and are less costly for employers to acquire. She shares how LTU job seekers should make the critical shift of applying personal responsibility to their search, which always starts with the mindset. Loren discusses why the best talent isn’t always landing the job, the critical nature of networking, and how the conversation is the relationship.
Jun 15, 2021
18. CEO, VidCruiter: The talent war, how to find passionate people who are great at their jobs. The strategic benefits of a structured, video-based interview process.
Sean Fahey is the Founder and CEO of VidCruiter (, a company specializing in video interviewing and recruiting technology. Sean and Jeff discuss specifically how employers can find passionate people who are great at their jobs. Sean shares the challenges of having too many or not enough candidates in the pool, and the need to apply consistent structure, processes, and workflows to the recruiting methodology. Sean shares how he pulled off hiring 200 people in 30-days and how this became a catalyst for starting his company. They talk about weeding out bias in recruiting and what methods can improve diversity, equity, and inclusion. Sean shares his thoughts on the lack of readiness of artificial intelligence to be embedded into recruiting technologies and associated pitfalls to be aware of.
Jun 01, 2021
17. VP Workplace Innovations, Colliers: Emerging from the pandemic with healthy workplace design. Understanding what employees need to be effective.
Michelle talks about the emotional response to space and how the workplace setting and the story is very important. She and Jeff discuss the importance of having a deep understanding of how people inhabit space regardless of what space you’re designing. Michelle shares helpful statistics from the pandemic to show how people are working. She discusses the critical importance for companies to understand deeply what work activities each employee is engaged in, what drives and motivates them, and what they need to be successful. Michelle implores leaders not to be afraid to solicit and listen to employee feedback about what they need and want. Michelle and Jeff discuss how to use data to make workplace location decisions, and afterwards the importance of leadership modeling, investing in change management, and not underestimating how much time and effort it will take to implement your strategy. The payoff of the correct decision includes achieving your goals and helping your employees transition. Michelle shares the importance of messaging and the modeling of intended behaviors as well as tying these behaviors to business vision and objectives and ultimately the future of the company.
May 18, 2021
Preview of Things to Come: We're pausing this week but want to thank our listeners and give you a preview of exciting guests and topics coming up. Stay tuned!
We're taking a break from producing the show this week but we'll be back on May 18th. Listen in as Jeff shares his excitement about our lineup of upcoming guests and topics.
May 04, 2021
16. Senior Director, Glassdoor: Radical transparency, work-life balance, finding a job that fits your life. Common disciplines found among the highest-rated companies on Glassdoor.
Jeff’s guest Brian Conner is the Senior Director for total rewards and operations at Glassdoor. He is an innovative, forward-focused, and goal-centric leader with a diverse 20-year career driving total rewards programs for international and domestic workforces. Jeff goes deep on Brian’s deep expertise in both developing and implementing key strategies to improve employee experience, benefits, compensation, operational effectiveness. Brian shares with Jeff about his path to become the leader that he is today and what key leadership disciplines are critical to becoming a company that is not only highly valued but highly rated on Glassdoor. Jeff and Brian discuss compensation and rewards, what radical transparency is, and how it benefits organizations. Brian shares how intentional core values lived out in the workplace can influence both perception and behavior. He talks about how the data on work-life balance is not what most people expect. Jeff and Brian talk about the importance of finding a job that fits your life, what the core areas are among the highest-rated companies on Glassdoor, and how small companies can effectively compete against larger wealthier organizations for talent. Brian shares some exciting data points about what employees believe is most important and he reveals the secret of why most employees leave organizations. Jeff and Brian also discuss how to improve the levels of trust within organizations and how this affects engagement and productivity.
Apr 20, 2021
15. CEO, Jobmofy: Benefits of leveraging global talent to enhance company culture, improve outcomes and reduce cost. Managing international workers.
Jeff’s guest Ben Schneider is a German self-made entrepreneur who lives at the center of the rapid globalization of economies we have seen in the past decade. Ben is the founder of, which is a premium job search platform for hiring remote workers overseas. Ben reached 10 million in sales within 14 months of launching his company, has written an Amazon bestseller in Germany, and founded the print magazine titled “Jobmofy” which has over 40,000 readers worldwide. Ben hosts his own podcast, titled Business & Lifestyle LEGENDS, and was recently honored by ERFOLG Magazine as the TOP Online Marketing expert as well as one of the top 500 business influencers in Germany, Austria, and Switzerland. Ben shares about how to source international remote employees as a talent strategy. Jeff and Ben discuss how to enhance company culture and values when adding international remote employees to your workforce. They talk about how international remote workers must be managed differently than domestic employees. Ben shares the importance of establishing trust and not micro-managing remote workers. He discusses the need for consistency in the leadership approach, treating employees like colleagues while helping them remember you are their manager. Jeff and Ben discuss how to build trusting relationships and how this becomes the undergirding of the most productive workers. They talk about treating people with dignity regardless of their position and location, and caring for people personally in addition to their professional contribution. Ben shares how to address the impact on domestic workers when sourcing talent internationally, and how domestic employees performing at high levels are rarely replaced.
Apr 06, 2021
14. Chief Research Analyst, HRRI: Major strategic business trends, the future of AI in the world of work, and the evolution of performance management.
Jeff’s guest is Mark Vickers who is the Chief Research Analyst and Data Wrangler at the HR Research Institute which is part of, the largest HR social networking and resource site in the U.S. Jeff and Mark discuss what major strategic business research leaders should be paying attention to, including artificial intelligence and performance management. They dive into a conversation about what AI looks like through a performance management lens. Mark shares how research indicates performance management should be used less to formulate compensation or weed out weak performers, and more to help employees learn and grow within an organization. Jeff and Mark discuss whether organizations should use numerical ratings in performance reviews, what the research says about how work processes have changed over the past year. They have an insightful conversation about AI’s effect on both automation and augmentation in the workplace.
Mar 16, 2021
13. CEO, Alliance of Chief Executives: How confidential, trusting, and diverse peer groups can lead to better decisions through creativity, innovation, and confronting the facts.
Jeff’s guest Paul Witkay founded the Alliance of Chief Executives in 1996. Paul has extensive senior executive experience within the Fortune 250 space, graduated from the INSEAD Executive Management program in Fontainebleau, France, and received his MBA from Saint Mary’s College in Moraga, California. Jeff and Paul discuss how the Alliance has become the premier organization for Chief Executives in Silicon Valley and broader Northern California. They discuss how private, high-level, confidential environments for leaders help them to collaborate and make better strategic decisions. Paul discusses how charisma and level 5 leadership are not correlated. He shares the importance of focusing business decisions on things you can control, instead of what you can't. They discuss the incalculable benefits that result from being surrounded by a diverse group of peer executives in a private, confidential setting. Paul talks about his first step in starting a business decades ago; simply picking up the phone. Jeff and Paul discuss the power and importance of diversity in every form when collaborating with peer executives. Paul shares how groups with cognitive, racial, gender, and background diversity yield better and more productive outcomes. Paul shares how leadership matters more than ever during a crisis, and how the best leaders leverage this. Jeff and Paul discuss why leaders often delay making the most difficult decisions that affect people, like shutting down an unsuccessful endeavor or letting an underperforming employee go. Paul answers the questions about whether employees should return to the office, and if CEOs will ask employees to come back full time, whether it will be a hybrid, and what will things look like in the new world of work.
Mar 02, 2021
12. Founder & CEO, MyCORE: Creating a culture of inspiration at work.
Jeff's guest on this episode is Nathan Bourne, Founder & CEO at MyCORE. Nathan shares how he believes his company's success is a bi-product of his belief that “service to many leads to greatness.” Jeff and Nathan discuss the analogy of archery and leadership, and how “pulling back the bow” on both good and bad life experiences propels your goals and dreams forward. Nathan shares how he overcame major adversities in his life by constantly seeking and finding wisdom, which helped him evolve into a leader worthy of being followed. Jeff and Nathan discuss the profound difference between the leadership perspective of “ing” and “ed”, and how experiencing one’s life and career as a continuous journey instead of destination becomes more fulfilling. Nathan shares how he feels companies should first define who they are, and only then define what they do. Jeff reminds listeners the most successful organizations embody vulnerability-based trust in their leadership. Nathan shares how he embraces the fact that philosophies drive your attitude, attitude determines your actions, actions determine your results, and results determine your life or your lifestyle. Lead with “who” in everything you do.
Feb 16, 2021
11. Managing Director, Gallagher: Demystifying compensation
On this episode, Jeff hosts Shari Dunn who is a Managing Director and National Practice Leader at Arthur J. Gallagher & Company. Shari specializes in compensation strategy & planning, performance-based incentive programs, and effective organizational design. Jeff and Shari discuss the key attributes of a successful compensation strategy, including competitiveness, internal pay equity, cost management, legality, and correlation to performance. Shari reveals how most employers don’t correctly distinguish between employee development, and measurements/outcomes related to pay. Jeff and Shari discuss problems with numerical ratings in performance reviews and how rater subjectivity creates issues when ratings are linked to compensation. In the complicated world of gender and pay inequity, Shari talks about the false assumptions made from inaccurate industry reports on pay equity, while sharing key strategies to help organizations be part of the solution.
Feb 02, 2021
10. CCO, Achieve Engagement: Write it down! Improving engagement and performance through redefining manager roles.
Jeff’s guest Jason Lauritsen is a keynote speaker, author, adviser, and leadership trainer. He is known as an employee engagement and workplace culture expert. Jason holds multiple titles including “What’s nEXt?” Webcast Host and Chief Content Officer, Advisory Board Member for the Graduate Industrial/Organizational Psychology Program at Bellevue University, and Founder and Lead Instructor at the Employee Performance Academy. Jason is the author of the books Unlocking High Performance, and Social Gravity. Jason and Jeff discuss the difference between ambiguity and clarity in light of writing down what’s most important, including goals, vision, mission, core values, performance feedback, and strategic plans. Jason shares his thoughts on how to equip human beings to be more productive and effective in their work. They also discuss how effective organizations are reshaping what it means to be a manager in a remote work environment including the importance of teaching managers how to be in relationship with employees. Jason shares how one of the most critical managerial and leadership traits is compassion. View the full transcript here:
Jan 19, 2021
9. President, 3D Group: Dale Rose, Ph.D discusses leveraging 360 feedback for improved leadership
Very few people understand 360-degree feedback better than Dale Rose, PhD. In this episode, Dale shares from his 25 years of experience, research, and success stories to help listeners understand the high strategic value of intentional feedback and coaching. Dale and Jeff discuss how to help leaders understand how they are perceived, create development plans, and ultimately change behavior so it is better aligned with organizational objectives. They discuss the importance of comparing different rater group’s perceptions of a leader, and the importance of numerical ratings in 360s. Jeff and Dale discuss how 360s reveal and solicit rater bias based on respondent perceptions of the leader. They discuss how leaders who don’t engage in 360s run the risk of being unaware of the impact they have on those they work with. Dale shares the benefits and pitfalls of personality testing and how the true success of a leader is defined by how well they influence the people around them.
Jan 05, 2021
8. President, CEO to CEO: Developing employees to their fullest
Rob Sher talks about being a CEO himself, and shift to consulting directly for other CEOs. Sharing wisdom from his book Mighty Midsized Companies, Rob discusses two “silent growth killers” and talks about why midsized companies are especially vulnerable to these when are not addressed. Jeff and Rob discuss the reasons that leaders delay addressing performance issues or wait too long to let underperformers go. Rob shares what he feels are some commonly misunderstood attributes of CEOs, and what CEOs look for most from the leaders that work for them; proactive people who create plans and see them through to execution. Jeff and Rob talk about how most companies simply do too little to develop their employees and how implementation of relatively simple internal processes can fix this problem. They finish their conversation with a discussion of career pathing and the complexities of transitioning all processes, but especially business development to remote.
Dec 15, 2020
7. President, The Table Group: The 6 Types of Working Genius
Jeff Gibson shares his journey from Electrical Engineer to President of Consulting at the highly respected Table Group, run by best-selling author Patrick Lencioni. Jeff talks about the ideal team player and discusses the effectiveness of Pat’s new powerfully simple model called “The 6-types of working genius.” Both Jeffs discuss how we can help people be more fulfilled at work, and how leaders can get out of the unhealthy rhythm of focusing on the urgent at the expense of the important.
Dec 01, 2020
6. Principal, Catalytic Consulting: Self leadership in organizations with Brian Jaudon
Jeff and Brian discuss incorporating family systems psychology and emotional intelligence into the realm of leadership. Brian shares insightful stories from his coaching work with senior leadership teams, including questions like “What part of ourselves are we leading from? Are we leading from a place of self-leadership which includes openness, curiosity, and compassion, or one of fear or anger?” Jeff and Brian discuss how a lack of self-awareness creates an adaptation of behavior that is not in the best interest of individuals or organizations. Brian shares how healthy leaders start from an unburdened place of curiosity and compassion toward themselves and others.
Nov 17, 2020
5. Chief Marketing Officer, DocuSign: Making the world more agreeable
Rob Giglio, CMO at DocuSign shares his thoughts on how the world of work has changed with the pandemic. Jeff and Rob discuss best practices for calibrating talent by addressing both “how” and “what” is accomplished, and how HR can improve the value they bring the organizations they serve. Rob shares how DocuSign’s core values of being trusted, loved, and responsible translate into behaviors and actions.
Nov 03, 2020
4. VP of HR, Golden State Warriors: The Masks We Wear
Erin Dangerfield, Vice President of Human Resources at the Golden State Warriors talks about what it's like to run People Operations at this successful sports franchise valued over $4.3 billion. In the spirit of Halloween they discuss how to remove the masks people wear at work which lead to low trust and performance. Jeff & Erin chat about turning disruption into growth, the connection between diversity and belonging, and Erin shares what's behind their "TEAM" Core Values of trust, empathy, accountability, and modesty.
Oct 20, 2020
3. CEO, The HR Manager: From Pandemic to Purpose
Edna Nakamoto, CEO of The HR Manager and Jeff Hunt discuss engagement with remote workers, the benefits of blurring the personal/professional line, and the story of her immigrant parents starting a new business and inspiring her to do the same. Edna shares her views on discrimination and how organizations can leverage diversity of thought, philosophies, and perceptions to outperform competitors.
Oct 06, 2020
2. President, Ramar Foods: From School Teacher to President!
Jeff and Susie, President of Ramar Foods, discuss her journey from school teacher to President of a multi-national food Corporation. Susie shares her self-care strategies and how their family-based core values have shaped the company, radically reduced their carbon footprint, and created a safe environment for human conversations about continuous improvement, performance, and race relations.
Sep 15, 2020
1. Managing Partner, Jazz BC: Achieving “Vibe” in your Workplace
Jeff Hunt & Jody Bagno-Dill, CEO of Jazz Business Consulting discuss hosting difficult performance conversations, using virtual reality to combat racism/foster diversity, how to promote clarity, competency, and chemistry to achieve organizational vibe.
Sep 01, 2020
Welcome to Human Capital!
Join GoalSpan CEO and longtime business consultant Jeff Hunt as he interviews guests who help us learn to embrace the value of human capital in new ways.
Aug 19, 2020