Human Capital

By Jeff Hunt

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Description

Uncover the deeply human aspect of working. Join Jeff Hunt, GoalSpan CEO and longtime business consultant, as he interviews guests who help us learn to embrace the value of human capital in new ways. Explore how to better the world of work for humans and rediscover the most important asset we have in the workplace – Human Capital.

Episode Date
45. The Enneagram in Business, Part 2: How to develop the healthiest and highest performing team with the Enneagram. Build trust, decrease stress, and increase productivity.
1600
Jeff invites Ginger Lapid-Bogda back on the show to further explore the Enneagram and her new book “Transform your Team with the Enneagram. Build trust, decrease stress, and increase productivity.” Ginger helps us take a pragmatic look at team dynamics and shows us how the different Enneagram types relate to the “forming, storming, norming, and performing" model. Ginger shares a great definition of psychological safety, which is the belief that you won’t be humiliated or punished for sharing your thoughts and feelings. She also talks about the importance of feeling safe to take personal and interpersonal risks with others. Jeff and Ginger discuss the difference between a group and a team, and why impatience is the greatest enemy of becoming a high-performing team.
Jun 28, 2022
44. The Enneagram in Business, Part 1: Personality assessment tools with a focus on the Enneagram. Development strategies for everyone, and how to work better together.
2525
On this episode, Jeff interviews Ginger Lapid-Bogda, PhD, an expert in using the Enneagram personality typing system in business. Ginger has trained thousands of professionals worldwide on how to use the Enneagram in their professional work. Jeff & Ginger discuss how 80% of Fortune 500 companies use personality tests to assess employees and potential candidates. They talk about how this $3 billion dollar industry provides assessment tools that come with both benefits and problems. The benefits include improved self-awareness, understanding candidates better, shortening the recruitment cycle, reducing bias, spotting dark personality traits, and learning to work better together. The problems include inaccuracies, unintended recruitment bias, and interpretation problems. Ginger focuses us on a specific assessment tool called the Enneagram. Ginger shares how the Enneagram, with its 9 types is inexpensive or free, and can help people not by putting them "in a box," but helping them "get out of the box."
Jun 14, 2022
43. Chairman, OneAccord: Strategic leadership and decision-making. Impact of mergers and acquisitions on employees. When to leverage an outside consultant.
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On this episode, Jeff interviews Jeff Rogers who is Chairman of OneAccord. OneAccord is a consulting firm in the Pacific Northwest that assists clients with building operational value, as well as acquiring or selling their companies. OneAccord also assists nonprofits and faith-based communities, and they have helped over 450 organizations across the US over the past 22 years. Jeff shares his knowledge as an expert on the most strategic decisions leaders need to make. Jeff and his guest explore the process of decision-making for sensitive issues that can impact all employees like buying and selling companies, choosing the right timing to leverage an outside consultant, and strategic planning.
May 31, 2022
42. CEO, Hacking HR: Making diversity, equity, inclusion, belonging, and psychological safety part of your organization’s DNA. Selecting the right HR technologies.
1959
In this episode, Jeff interviews Enrique Rubio, who is a top 100 HR influencer, and the Founder and CEO of Hacking HR. Hacking HR is a global community for all who are interested in learning about everything people at work and doing HR in a better way. Jeff and Enrique explore the definitions of diversity, equity, inclusion, belonging, and psychological safety. Enrique shares what it looks like to adopt these key strategies as part of your internal culture, versus making them short-term, “check the box” events. They discuss ways that HR can remove friction and barriers within organizations to create better workplaces. Enrique shares how adopting HR technology is often done in a backward fashion – implementing what looks “sexy” compared with first paring down your processes, then fully understanding your objectives and the important customizations that are needed.
May 17, 2022
41. Author, EVP Executive Networks: The great resignation and its correlation to experience and wellbeing. Promoting financial, emotional, physical, social, and career health.
2059
Jeff explores the connection between the great resignation and employee experience and wellbeing with Jeanne Meister, who is the founder of Future Workplace Academy, and Executive VP at Executive Networks. Jeanne is a regular contributor to Harvard Business Review and Forbes, and is the bestselling author of three books: the Future Workplace Experience, Corporate Universities, and the 2020 Workplace. They discuss how the great resignation is being fueled by employees looking for companies that better support experience and wellbeing. Jeanne talks about how employee wellbeing, which includes financial, emotional, physical, social, and career attributes, and looks at the whole person. Jeff and Jeanne talk about how to create a culture of care, and what organizations should do that are just getting started implementing employee experience and wellbeing strategies. Jeanne shares why surveys are important, and why leaders must understand the unique needs of the different generations when it comes to workplace experience and wellbeing.
May 03, 2022
40. Attorney, CHRO, Keynote Speaker: Ensuring proper legal protections while creating a culture where they are not needed. How to implement “speak-up” at your organization.
1974
On this episode, Jeff and his guest explore the tension many leaders feel between trying to protect their organizations from legal trouble, and creating cultures of humanity, openness, and compassion. Jeff’s guest is Deborah Moroz, who is a Licensed Attorney and is Chief Human Resources Officer at Health-Ade Kombucha. Deb is a Keynote Speaker and is active on several Boards including Carver Skateboards, and Helpr. Jeff and Deb talk about companies that are either not well protected legally, or have cultures that are prone to employee litigation, despite being protected. Deb shares what it looks like to create a culture that embodies the “owner’s mentality,” so even though you have legal protections, you don’t usually need them. They discuss how to implement a "speak-up" culture and the resulting benefits. Deb shares the benefits of active listening and also provides a list of "minimum standard" legal protections that all organizations must have.
Apr 19, 2022
39. CEO, Author, Speaker, Coach: Transforming the high-performing brilliant jerk into a powerful visionary. How coaching difficult leaders can make a profound difference.
2024
On this episode, Jeff interviews Dr. Katrina Burrus about the “brilliant jerk”. Katrina shares from her knowledge as one of the world’s leading experts on international leadership, boasting a client list that includes Nestle, Novartis, and the United Nations. She holds a Ph.D. in Human and Organizational Development, is a master's certified coach, and she facilitates a group of international CEOs. She has authored three books: Abrasive Leaders, Global Nomadic Leaders, and Managing Brilliant Jerks. Jeff and Katrina discuss ways to work with leaders who are difficult to be around, but also very smart and often high performing. Katrina shares how to address contempt, stonewalling, criticism, and defensiveness in these leaders. She shares several strategies for transforming the “brilliant jerk” into a visionary leader.
Apr 05, 2022
38. Speaker, Coach, Author, Professor: Becoming a "humbitious" leader people want to follow. Using ambition and humility as strengths to make a significant, positive impact.
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In this episode, Jeff interviews Dr. Amer Kaissi. Amer is an author of several books, an executive coach, keynote speaker, and is professor at Trinity University. Jeff and Amer discuss the meaning of humility in a leadership context, including knowing and reflecting on your own strengths and weaknesses. Amer shares how humility comes from a place of strength, not weakness. He shares how he arrived at combining the terms humble and ambitious in the title of his new book “Humbitious.” Jeff and Amer discuss the relationship between competency and humility and they talk about whether it's possible to learn to be humble. Amer reviews the benefits of mindfulness at work, reveals three blocks to humility in leaders, and shares how to apply this knowledge everyday. https://www.linkedin.com/in/amer-kaissi-ph-d-38258919/ https://smile.amazon.com/Humbitious-Power-Low-Ego-High-Drive-Leadership/dp/177458073X/ref=sr_1_1?keywords=humbitious&qid=1647462725&sprefix=humbitio%2Caps%2C135&sr=8-1
Mar 22, 2022
37. President, Percipio Consulting: Develop organizations and leaders to be their best by recognizing and addressing different types of unconscious bias that show up at work.
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Jeff interviews Matthew Cahill, an expert in unconscious bias. Matthew works with business leaders to identify hidden and sometimes not so hidden biases that impact company performance, helping organizations move from bias to belonging. Matthew shares a clear definition of bias and helps listeners understand how it impacts them personally, as well as the organizations they serve. They discuss how bias is found in everyone, and what some specific examples are of unconscious bias. Matthew shares how reducing bias ultimately leads to better performance and a return on investment for the company. Matthew shares the five core types of bias, and the meaning of L.E.A.A.P. Jeff and Matthew close the episode by showing us how to measure bias and what to do with that helpful information.
Mar 08, 2022
36. Professor/Author, UNC Charlotte: Breaking the cycle of bad meetings. Using the science of meetings to overcome meeting dysfunction and work better together.
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Jeff is returning to the topic of meetings to provide insight and guidance to listeners about how to overcome common meeting problems and dysfunctions. Jeff and his guest Dr. Steven Rogelberg discuss Steven’s book “The Surprising Science of Meetings: How You Can Lead Your Team to Peak Performance.” Steven is an organizational psychologist who holds the esteemed title of Chancellor’s Professor at UNC Charlotte for distinguished national, international, and interdisciplinary contributions. Steven shares best practices for meeting well – before, during, and after meetings. Jeff and Steven talk about how effective meetings can be engaging, productive, build trust, and can be enjoyable. He shares tips for meeting well virtually, and why hybrid meetings don’t work. Steven talks about “social loafing” and what it looks like to be a good steward of people’s time.
Feb 22, 2022
35. CEO, Work It Daily: Improving executive presence. Developing an engaging executive brand, revealing strengths, and presenting expertise in an appealing way.
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Jeff hosts social media and leadership expert J.T. O’Donnell to discuss the importance of executive presence. J.T.’s credentials are impressive, with over 2.6 million followers on LinkedIn and over 1 million on TikTok. Jeff and J.T. discuss how executives and individual contributors alike demonstrate value by managing their in-person and online personas, regardless of whether they plan to change jobs. Jeff and J.T. discuss how content creation can benefit both the executive and the brand equity of the organization they serve. She shares how executives can learn how to develop an engaging executive brand, reveal their strengths, and present their expertise in a powerful and appealing way. Connect with J.T. O’Donnell: LinkedIn: https://www.linkedin.com/in/jtodonnell/ TikTok: https://www.tiktok.com/@j.t.odonnell Work It Daily: https://www.workitdaily.com/ Executive Program: https://workitdaily.lpages.co/online-executive-presence-program/ Executive Presence Panel Discussion featuring Jeff Hunt: https://www.youtube.com/watch?v=oYkmQgrx_8Q&t=1s
Feb 08, 2022
34. Principal, Beth Collier Consulting: How excellent communication increases sales, builds trust, deepens relationships, solves problems, and helps everyone perform better.
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Jeff hosts communications expert Beth Collier on the show to discuss how excellent communication increases sales, builds trust, deepens relationships, solves problems, and ultimately helps everyone perform better. Beth and Jeff discuss how to overcome poor communication challenges, which can sink an organization, a relationship, or a country. Beth shares from her diverse experience in communication and leadership roles on three continents. She shares some very public examples of excellent and poor communication by leaders, and the significant positive or negative implications of these. Beth and Jeff discuss the effect of manager communication on retention and turnover, and the need for organizations to better train and equip managers. Beth unpacks a helpful acronym to guide our communication with each other, which is PACE: Purpose, Audience, Curiosity, Empathy.
Jan 25, 2022
33. Principal, Vision Mgmt Consultants: What it looks like to be a “Complete” Leader. Human Capital lessons from an expatriate Frenchman growing vegetables in China.
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Jeff’s guest is Xavier Naville, Author of “The Lettuce Diaries: How A Frenchman Found Gold Growing Vegetables in China.” He is the Principal at Vision Management Consultants, but was formerly the CEO of the Creative Food Group, a key supplier to major restaurant chains in China, like McDonald's, KFC, and Starbucks. Xavier grew the company to one that now has nine factories serving 6,500 restaurants a day and over $150MM in revenue. Jeff and Xavier discuss how his business experiences in China were vastly different than what is typical in most western companies. They talk about which leadership principles are universal, regardless of the country or industry. Xavier shares his personal stories about managing a Chinese team as a foreigner, trying to work with Chinese farmers to improve how they conducted agriculture, all while navigating investor demands. He and Jeff discuss the five ingredients that make up the “Complete Leader.” Xavier shares vulnerably from his leadership journey, which included some nail-biting experiences of being an expatriate in China, almost failing at his business, and his eventual successful exit.
Jan 11, 2022
32. Founder, Actv8: Strategies for increasing sustainability and profitability. Improving the environment and internal culture while addressing cost pressures.
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Jeff and his guest Lynn Yap discuss how the businesses we lead can actually become more sustainable and more profitable at the same time. They discuss how implementing strategies to benefit the environment can also improve company culture, customer loyalty, brand equity, sense of purpose, and ultimately profitability. Lynn Yap is the author of the book “The Altruistic Capitalist: How to Lead for Purpose and Profit.” Lynn shares how companies can create a positive impact for both people and the planet while continuing to satisfy the need to provide a return to shareholders. Lynn and Jeff discuss the difference between shareholder capitalism and stakeholder capitalism, and how to make the business case to the CFO who feels pressured to make decisions to minimize cost at the expense of sustainability. Lynn shares about what first steps leaders can take that have not implemented strategies before. Jeff and Lynn also discuss how companies can leverage their internal and external communication strategies for better differentiation and brand equity in their niche. Lynn discusses the role the B-Corporation plays in effecting change.
Dec 28, 2021
31. CEO, Volley: The problem with meetings and what to do about it. How remote teams can change the ways they communicate to work better together.
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In this episode, Jeff and his guest explore the challenges people face with meetings. Josh Little is the CEO of Volley and is passionate about doing meetings better. In most organizations, people spend a significant amount of time in meetings, yet they don’t have positive feelings when they think about them. Meetings don’t have to suck, and Josh helps Jeff to unpack this complicated topic. Jeff and Josh discuss the importance of communicating both via talking and written word as well as the pitfalls of platforms like Zoom and Teams when meeting virtually. He is a serial entrepreneur and has founded four tech companies – Maestro, Bloomfire, Quizzer, and his current venture. These apps have collectively been used by hundreds of millions of people and his companies have been featured in TechCrunch, Mashable, Entrepreneur, Inc, and Forbes. Josh also shares the reasons why the world may not be ready for his Volley app, including the fear of being seen.
Dec 14, 2021
30. CEO, Kadabra: Creating a leadership surge of positive change, the hidden flaws of meritocracy, and how to better leverage underutilized talent.
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Jeff interviews Wendy Ryan, CEO of Kadabra who shares about what it looks like to create a surge of positive change as a leader. They discuss how to change the things that hold leaders back, and the impact of mindsets in our work. Wendy shares some problems found with the commonly used model of meritocracy, and what to do about it. Wendy has been the CEO of the consulting firm Kadabra since 2014, and she is the author of the book "Learn Lead Lift." She is an equity & inclusion advocate, a speaker, advisor, and a facilitator. Her team includes an interdisciplinary group of leadership and change experts who are all on a mission to grow exceptional leaders and teams.
Nov 30, 2021
29. Principal, Gostick and Elton, LLC: Creating psychologically safe cultures, addressing anxiety at work, the ROI of empathy, listening, connection, and engagement.
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Jeff interviews Chester Elton, a top expert in workplace culture and employee wellbeing. Chester has over 650 thousand followers on LinkedIn, is the author of 14 books, including "Anxiety at Work" & "Leading with Gratitude", is a Member of the Marshall Goldsmith 100 Coaches, an Executive Coach, Keynote Speaker, and the Founder of the #findyourgratitude Community. Jeff and Chester unpack the nuances of anxiety in the workplace and how it affects individuals and organizations. Chester shares how the costs of unaddressed anxiety at work are very high - a staggering $40 Billion dollars a year in the U.S. He talks about key strategies that lead to work environments with the best chance of reducing workplace anxiety. Jeff and Chester discuss how the strategies companies implement either increase or decrease anxiety at work, and how to create workplace cultures that combine high productivity with psychological safety. Where to find Chester Elton: Anxiety at Work Podcast – Listen & Subscribe https://podcasts.apple.com/us/podcast/anxiety-at-work-with-adrian-gostick-chester-elton/id1549312484 The Culture Works - Website https://www.thecultureworks.com/ WeThrive Together Community https://www.wethrivetogether.global/
Nov 16, 2021
28. Founder/CEO, Building Champions: How to create coaching and mentorship cultures. How leaders can live in current reality and the future, while closing the gap between them.
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Jeff invites longtime coach and leadership expert Daniel Harkavy on to the show to discuss how to create organizational culture that is embodied by coaching and mentorship. Daniel Harkavy and his firm have been coaching business leaders to peak levels of performance and fulfillment for over twenty-five years. He is CEO and Executive Coach at Building Champions, and his team of coaches have worked with thousands of clients and organizations to improve the way they lead and live. Daniel and Jeff discuss his most recent book, "The 7 Perspectives of Effective Leaders.” Jeff and Daniel talk about the sacrifice required to learn and grow as you become an impactful leader, and how great things can happen with the right tools, structures, and disciplines. Daniel shares how a leader’s effectiveness is determined by just two things: the decisions they make, and the influence they have. Jeff and Daniel chat about how the most visionary leaders can avoid “leaving people at the train station” on their quest to achieve organizational vision. He also talks about how the best leaders live in two worlds – current reality and future state, and how they frequently communicate to all employees where they are headed through storytelling, reward structures, and feedback.
Nov 02, 2021
27. President and CEO, Martinelli's: Leading a family-owned business. How to maintain the benefits of family legacy while keeping mission, vision and values relevant.
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On this week’s episode, Jeff welcomes Gunlek Ruder, the President, and CEO of S. Martinelli and Company, a 153-year-old family business. Gun has been with Martinelli’s for eight years, operating as a non-family member in various capacities including Vice-President and Chief Financial Officer. Jeff and Gun discuss the impact and importance of the 5.5 million family-owned businesses in the US including that they contribute 57% of US GDP, employ 63% of our workforce, and are responsible for 78% of all new job creation. Gun talks about how a company like Martinelli's can make it to the 5th and 6th generation and retain the positive aspects of heritage while creating innovative new products. He explains what it's like to work for a family-owned business, shares key leadership advice for non-family member managers, and talks about the ways the pandemic made the company reevaluate their mission, vision, core values, and purpose. Gun shares about his philanthropic work with his friends Andre Agassi and Steffi Graf, and how he still has a special place in his heart for philanthropy.
Oct 19, 2021
26. Professor of Mgmt, Wharton School: Learning from research and stories of successful leaders how to communicate persuasively, decide decisively, and think strategically.
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Jeff interviews one of the great thought leaders in the area of leadership and change management, Michael Useem, Ph.D. Mike is Professor of Management and Faculty Director of the Center for Leadership and Change Management and runs the McNulty Leadership Program at the Wharton School, at the University of Pennsylvania. Mike shares from his newest book “The Edge, How 10 CEOs Learn to Lead, and Lessons for All of Us.” Mike talks about how leaders must not only think strategically now, but also determine what technologies and skills will be needed in several years. He shares how when leaders communicating persuasively, the most important thing to convey is intent. Mike talks about his experience integrating himself into the life and work of CEOs of major companies– including Vanguard, Progressive, and WSFS Bank, and he shares how these leaders had turning points when they confronted harsh new realities and the fact that what they were doing was no longer working.
Oct 05, 2021
Bonus: Hayden Everett, Musician: How to increase presence in work and life: leadership lessons from camp. Using stillness as a strategy to create greater intention.
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This episode is a treat as Jeff interviews his son Hayden Everett, an accomplished singer-songwriter with over 5 million music streams and also found on the hit series Grey’s Anatomy. Jeff and Hayden discuss the importance of being present at work and life – with employees, jobs, and relationships. Hayden shares the leadership lessons he learned managing nine counselors at a summer camp in Yosemite. Jeff and Hayden translate these experiences to leadership lessons at work. They discuss pragmatic strategies for improving our presence at work, and how without strategies people can overly focus on the past, future, problems, or exaggerate the weight of the burdens they carry. During the episode, Hayden shares one of his new songs titled “Still,” which embodies the importance of taking time to be still, and the benefits of this in work and personal relationships. Hayden shares his thoughts on how high trust is critical to providing someone with constructive feedback. Hayden and Jeff discuss how employees often don’t know what we need most in their jobs (rest, training, support, tools), and how communicating these needs well helps us in very material ways. They talk about how leaders must create a safe environment for employees to communicate their needs and hold them accountable for doing so regularly. Artist Profile Apple Music: https://music.apple.com/us/artist/hayden-everett/1465086443 Spotify: https://open.spotify.com/artist/6sIPNR4ZDctKr2OSiAVtBc YouTube: https://www.youtube.com/channel/UCBv53_Zs8fyCIc1gEyVXJBg
Sep 21, 2021
25. Principal, RA Law and ADR: How to unleash the creative potential of conflict. Leveraging the most curious parts of our personalities to become better leaders.
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Jeff’s guest Steve Roof has spent a career helping people, teams, and businesses, large and small, navigate the tricky space of conflict. Steve is a trained lawyer but focuses exclusively on mediation as well as overcoming conflict, especially in family businesses. He is trained in several psychological modalities which he uses to help his clients get unstuck in the midst of conflict. Steve received his bachelor's degree from Harvard University and his Doctor of Law from Michigan Law School. Jeff and Steve discuss how unresolved conflict in family businesses spills over to family relationships, and how a third party can help with these complicated dynamics. Steve shares how to leverage curiosity to transform disagreements into solutions which improve respect, compassion, and empathy for one another. He talks about the different parts of our personalities that rise up in conflict to “run the show” even though their behavior is not productive. Steve discusses how to achieve healthy conflict, which leads to better decisions, better relationships, greater creativity, and innovation.
Sep 07, 2021
24. President, LFY Consulting: How to craft the job you love, reach your full potential, and lead in a way that allows employees to flourish.
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On this episode, Jeff and his guest Dr. Benjamin Ritter explore meaning and purpose at work. Ben is President of LFY Consulting, and is an executive, leadership, and career coach who runs corporate wellness workshops for LFY. He is an organizational development expert and has an MBA and master’s in public health from the University of Illinois at Chicago, and a Doctorate in Organizational Leadership and Education from Pepperdine. Ben is a TEDx speaker, and his impressive client list includes Amazon, Bloomberg, Door dash, Google, Pinterest, and Yelp. Ben and Jeff discuss how leaders need to be the ones to empower their employees, and to hold them accountable for creating careers that they can love. Ben shares how one’s job description is not fixed, and how employers will often flex the description to allow the employee to be more productive and fulfilled. They talk about why so many employees, managers, and executives today feel stuck in dead-end jobs that are not meaningful, or with companies that do not have a compelling and motivating purpose and core values. Ben shares his “TEAM” model of management which includes Trust, Environment, Actual work, and Meaning, and how nurturing these aspects can lead to greater engagement, performance, and culture.
Aug 24, 2021
23. Founder, Rediscover Your Play: The ROI of play, innovation, creativity, empowerment, and trust at work. How Gen Z employees are reshaping the workplace.
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Jeff’s guest Jeff Harry was named a Top 100 HR Influencer in 2020. He is an international speaker and has been featured in the New York Times, Mashable, Upworthy, Shondaland, and CNN. He has worked with Google, Microsoft, Southwest Airlines, Adobe, the NFL, Amazon, and Facebook, helping their staffs to infuse more play into the day-to-day. Jeff and Jeff discuss the benefits of empowering employees to be innovative, creative, and productive. Jeff shares how cultures of trust can lead to more playful environments and ultimately become a competitive threat. He talks about how one of the most deeply rooted aspects of our humanity at work is our need and desire to play and have fun in what we do. Jeff shares how we can do this while being highly productive, especially when we are in a state of flow. He challenges the old paradigm of the 8-hour workday and what to do instead. Jeff shares how culture is often defined by the worst behavior tolerated in the workplace and how Gen Z employees are inspiring Millennials, Gen X’ers, and Boomers not to tolerate workplace cultures that don’t prioritize employee wellbeing and experience. He talks about building trust and psychological safety by understanding each staffer’s unique language of appreciation. Jeff talks about gaining respect by no longer having bad meetings.
Aug 10, 2021
22. CEO, VRperspectives: Using Virtual Reality to solve the challenge of unconscious bias, microaggressions, and exclusionary behavior in the workplace.
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Jeff explores how to address unconscious bias, microaggressions, and exclusionary behavior in the workplace – specifically using virtual reality. Jeff’s guest Myra LalDin, believes in the power of stories to create empathy, shape values, change behaviors, and share experiences. Myra studied cross-cultural business management, and later, cognitive science and behavioral theory in grad school at Harvard University. Myra is the co-founder of VECTRE, a virtual reality development company that leverages the power of immersive technology and works with Fortune 500 companies. She also founded VRperspectives, which focuses on using VR storytelling to shine a light on the hidden dynamics of the social world through immersive experiences. Myra serves on the boards of Designed by Us (Amazon nonprofit), the National Small Business Association Leadership Council, and as an XR subject matter expert at MIT. Myra shares what the true costs are to leaders that don’t have inclusive cultures. She shares what an inclusive leader is and what their impact is on engagement, motivation, and turnover. Myra and Jeff discuss how virtual reality can help employees gain empathy and compassion through immersive and experiential technology. She discusses how to change culture by entering the environment in the shoes of one who has experienced negative microaggressions or exclusionary behavior in the workplace.
Jul 27, 2021
21. CEO Boardwise, Partner CHROs 2GO: How leaders manage the intersection of employee authenticity, social media, and corporate brand equity. The best board governance practices.
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Jeff’s guest Donna Hamlin is an executive with extensive corporate, governance, and strategy consulting experience. She is an Advisory Partner for the CHRO practice of the 2GO Advisory group and is CEO of Boardwise, which provides corporate board advisory, evaluation, certification, training, and board search services internationally. Donna is certified for governance by the National Association of Corporate Directors in the U.S. and in global governance by Harvard University. Jeff and Donna discuss how employees are the ambassadors of corporate brands. They talk about how to navigate the difficult waters of allowing employees to be authentic but doing it in a respectful way, ultimately leading to corporate change, better employee experience, and improved brand equity. Donna shares how in businesses today HR and management teams must sit down to set guardrails and establish policies that are clear and understandable. She talks about creating employee change action teams to improve problem solving. She and Jeff discuss unleashing the creativity of employees to contribute and give substance to what core values are. Donna shares research that shows boards with at least three women on them produce higher returns. They discuss how inclusion is a competency, and how when managers serve on boards, they become more effective by naturally implementing peer-based leadership styles.
Jul 13, 2021
20. Founder, The Unburdened Leader: Leadership burdens, boundaries, & developing your “inner team.” How curiosity and boundaries play a defining role in creating a positive culture.
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Jeff’s guest Rebecca Ching is a leadership developer, coach, psychotherapist, writer, speaker, and podcaster. Rebecca shares the concept of the “unburdened leader.” Jeff and Rebecca talk about how culture is the ultimate differentiator for organizations. Rebecca shares what it looks like to lead from the healthiest place inside each of us. She talks about how microaggressions occur in the workplace, how curiosity and boundaries play a defining role in creating positive culture. Rebecca talks about leadership-based vulnerability which is based on risk, uncertainty, and emotional exposure. She shares 6-principals that create positive culture, including creating brave and safe spaces, building trustworthiness and transparency, working with peers for support, seeing things in a circle versus hierarchical, empowerment and choice, and understanding cultural, historical, and gender issues. Rebecca reminds us that trust is built on connection, and connection is feeling seen, understood, and respected.
Jun 29, 2021
19. Founder, Portfoliorocket: The “other pandemic” of long-term unemployment. What employers and candidates can do to overcome this problem.
2021
On this episode, Jeff welcomes Loren Greiff who is the founder of Portfoliorocket, where she empowers creatives and marketers to love their work, be valued, AND be well paid. Loren speaks to business leaders and candidates about how to overcome some of the biggest challenges recruiters and job seekers face as we emerge from the pandemic. Jeff & Loren discuss how a crisis of long-term unemployment (LTU) is looming in the U.S. with more than 4 million people or 40% of the total unemployed workforce not finding work even after looking for 6-months or more. Loren shares with Jeff from her deep knowledge of LTU and ageism. Loren and Jeff talk about the growing population of employers (at least 20 out of the Fortune 50) that are committed to hiring the long-term unemployed not just because it’s the right thing to do, but because it makes business sense. Loren shares how hiring long-term candidates leads to higher retention rates and are less costly for employers to acquire. She shares how LTU job seekers should make the critical shift of applying personal responsibility to their search, which always starts with the mindset. Loren discusses why the best talent isn’t always landing the job, the critical nature of networking, and how the conversation is the relationship.
Jun 15, 2021
18. CEO, VidCruiter: The talent war and how to find passionate people who are great at their jobs. The strategic benefits of a structured, video-based interview process.
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Sean Fahey is the Founder and CEO of VidCruiter (https://vidcruiter.com/), a company specializing in video interviewing and recruiting technology. Sean and Jeff discuss specifically how employers can find passionate people who are great at their jobs. Sean shares the challenges of having too many or not enough candidates in the pool, and the need to apply consistent structure, processes, and workflows to the recruiting methodology. Sean shares how he pulled off hiring 200 people in 30-days and how this became a catalyst for starting his company. They talk about weeding out bias in recruiting and what methods can improve diversity, equity, and inclusion. Sean shares his thoughts on the lack of readiness of artificial intelligence to be embedded into recruiting technologies and associated pitfalls to be aware of.
Jun 01, 2021
17. VP Workplace Innovations, Colliers: Emerging from the pandemic with healthy workplace design. Understanding what employees need to be effective.
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Michelle talks about the emotional response to space and how the workplace setting and the story is very important. She and Jeff discuss the importance of having a deep understanding of how people inhabit space regardless of what space you’re designing. Michelle shares helpful statistics from the pandemic to show how people are working. She discusses the critical importance for companies to understand deeply what work activities each employee is engaged in, what drives and motivates them, and what they need to be successful. Michelle implores leaders not to be afraid to solicit and listen to employee feedback about what they need and want. Michelle and Jeff discuss how to use data to make workplace location decisions, and afterwards the importance of leadership modeling, investing in change management, and not underestimating how much time and effort it will take to implement your strategy. The payoff of the correct decision includes achieving your goals and helping your employees transition. Michelle shares the importance of messaging and the modeling of intended behaviors as well as tying these behaviors to business vision and objectives and ultimately the future of the company.
May 18, 2021
Preview of Things to Come: We're pausing this week but want to thank our listeners and give you a preview of exciting guests and topics coming up. Stay tuned!
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We're taking a break from producing the show this week but we'll be back on May 18th. Listen in as Jeff shares his excitement about our lineup of upcoming guests and topics.
May 04, 2021
16. Senior Director, Glassdoor: Radical transparency, work-life balance, finding a job that fits your life. Common disciplines found among the highest-rated companies on Glassdoor.
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Jeff’s guest Brian Conner is the Senior Director for total rewards and operations at Glassdoor. He is an innovative, forward-focused, and goal-centric leader with a diverse 20-year career driving total rewards programs for international and domestic workforces. Jeff goes deep on Brian’s deep expertise in both developing and implementing key strategies to improve employee experience, benefits, compensation, operational effectiveness. Brian shares with Jeff about his path to become the leader that he is today and what key leadership disciplines are critical to becoming a company that is not only highly valued but highly rated on Glassdoor. Jeff and Brian discuss compensation and rewards, what radical transparency is, and how it benefits organizations. Brian shares how intentional core values lived out in the workplace can influence both perception and behavior. He talks about how the data on work-life balance is not what most people expect. Jeff and Brian talk about the importance of finding a job that fits your life, what the core areas are among the highest-rated companies on Glassdoor, and how small companies can effectively compete against larger wealthier organizations for talent. Brian shares some exciting data points about what employees believe is most important and he reveals the secret of why most employees leave organizations. Jeff and Brian also discuss how to improve the levels of trust within organizations and how this affects engagement and productivity.
Apr 20, 2021
15. CEO, Jobmofy: Benefits of leveraging global talent to enhance company culture, improve outcomes and reduce cost. Managing international workers.
2031
Jeff’s guest Ben Schneider is a German self-made entrepreneur who lives at the center of the rapid globalization of economies we have seen in the past decade. Ben is the founder of Jobmofy.com, which is a premium job search platform for hiring remote workers overseas. Ben reached 10 million in sales within 14 months of launching his company, has written an Amazon bestseller in Germany, and founded the print magazine titled “Jobmofy” which has over 40,000 readers worldwide. Ben hosts his own podcast, titled Business & Lifestyle LEGENDS, and was recently honored by ERFOLG Magazine as the TOP Online Marketing expert as well as one of the top 500 business influencers in Germany, Austria, and Switzerland. Ben shares about how to source international remote employees as a talent strategy. Jeff and Ben discuss how to enhance company culture and values when adding international remote employees to your workforce. They talk about how international remote workers must be managed differently than domestic employees. Ben shares the importance of establishing trust and not micro-managing remote workers. He discusses the need for consistency in the leadership approach, treating employees like colleagues while helping them remember you are their manager. Jeff and Ben discuss how to build trusting relationships and how this becomes the undergirding of the most productive workers. They talk about treating people with dignity regardless of their position and location, and caring for people personally in addition to their professional contribution. Ben shares how to address the impact on domestic workers when sourcing talent internationally, and how domestic employees performing at high levels are rarely replaced.
Apr 06, 2021
14. Chief Research Analyst, HRRI: Major strategic business trends, the future of AI in the world of work, and the evolution of performance management.
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Jeff’s guest is Mark Vickers who is the Chief Research Analyst and Data Wrangler at the HR Research Institute which is part of HR.com, the largest HR social networking and resource site in the U.S. Jeff and Mark discuss what major strategic business research leaders should be paying attention to, including artificial intelligence and performance management. They dive into a conversation about what AI looks like through a performance management lens. Mark shares how research indicates performance management should be used less to formulate compensation or weed out weak performers, and more to help employees learn and grow within an organization. Jeff and Mark discuss whether organizations should use numerical ratings in performance reviews, what the research says about how work processes have changed over the past year. They have an insightful conversation about AI’s effect on both automation and augmentation in the workplace.
Mar 16, 2021
13. CEO, Alliance of Chief Executives: How confidential, trusting, and diverse peer groups can lead to better decisions through creativity, innovation, and confronting the facts.
2015
Jeff’s guest Paul Witkay founded the Alliance of Chief Executives in 1996. Paul has extensive senior executive experience within the Fortune 250 space, graduated from the INSEAD Executive Management program in Fontainebleau, France, and received his MBA from Saint Mary’s College in Moraga, California. Jeff and Paul discuss how the Alliance has become the premier organization for Chief Executives in Silicon Valley and broader Northern California. They discuss how private, high-level, confidential environments for leaders help them to collaborate and make better strategic decisions. Paul discusses how charisma and level 5 leadership are not correlated. He shares the importance of focusing business decisions on things you can control, instead of what you can't. They discuss the incalculable benefits that result from being surrounded by a diverse group of peer executives in a private, confidential setting. Paul talks about his first step in starting a business decades ago; simply picking up the phone. Jeff and Paul discuss the power and importance of diversity in every form when collaborating with peer executives. Paul shares how groups with cognitive, racial, gender, and background diversity yield better and more productive outcomes. Paul shares how leadership matters more than ever during a crisis, and how the best leaders leverage this. Jeff and Paul discuss why leaders often delay making the most difficult decisions that affect people, like shutting down an unsuccessful endeavor or letting an underperforming employee go. Paul answers the questions about whether employees should return to the office, and if CEOs will ask employees to come back full time, whether it will be a hybrid, and what will things look like in the new world of work.
Mar 02, 2021
12. Founder & CEO, MyCORE: Creating a culture of inspiration at work.
1975
Jeff's guest on this episode is Nathan Bourne, Founder & CEO at MyCORE. Nathan shares how he believes his company's success is a bi-product of his belief that “service to many leads to greatness.” Jeff and Nathan discuss the analogy of archery and leadership, and how “pulling back the bow” on both good and bad life experiences propels your goals and dreams forward. Nathan shares how he overcame major adversities in his life by constantly seeking and finding wisdom, which helped him evolve into a leader worthy of being followed. Jeff and Nathan discuss the profound difference between the leadership perspective of “ing” and “ed”, and how experiencing one’s life and career as a continuous journey instead of destination becomes more fulfilling. Nathan shares how he feels companies should first define who they are, and only then define what they do. Jeff reminds listeners the most successful organizations embody vulnerability-based trust in their leadership. Nathan shares how he embraces the fact that philosophies drive your attitude, attitude determines your actions, actions determine your results, and results determine your life or your lifestyle. Lead with “who” in everything you do.
Feb 16, 2021
11. Managing Director, Gallagher: Demystifying compensation
1976
On this episode, Jeff hosts Shari Dunn who is a Managing Director and National Practice Leader at Arthur J. Gallagher & Company. Shari specializes in compensation strategy & planning, performance-based incentive programs, and effective organizational design. Jeff and Shari discuss the key attributes of a successful compensation strategy, including competitiveness, internal pay equity, cost management, legality, and correlation to performance. Shari reveals how most employers don’t correctly distinguish between employee development, and measurements/outcomes related to pay. Jeff and Shari discuss problems with numerical ratings in performance reviews and how rater subjectivity creates issues when ratings are linked to compensation. In the complicated world of gender and pay inequity, Shari talks about the false assumptions made from inaccurate industry reports on pay equity, while sharing key strategies to help organizations be part of the solution.
Feb 02, 2021
10. CCO, Achieve Engagement: Write it down! Improving engagement and performance through redefining manager roles.
1880
Jeff’s guest Jason Lauritsen is a keynote speaker, author, adviser, and leadership trainer. He is known as an employee engagement and workplace culture expert. Jason holds multiple titles including “What’s nEXt?” Webcast Host and Chief Content Officer, Advisory Board Member for the Graduate Industrial/Organizational Psychology Program at Bellevue University, and Founder and Lead Instructor at the Employee Performance Academy. Jason is the author of the books Unlocking High Performance, and Social Gravity. Jason and Jeff discuss the difference between ambiguity and clarity in light of writing down what’s most important, including goals, vision, mission, core values, performance feedback, and strategic plans. Jason shares his thoughts on how to equip human beings to be more productive and effective in their work. They also discuss how effective organizations are reshaping what it means to be a manager in a remote work environment including the importance of teaching managers how to be in relationship with employees. Jason shares how one of the most critical managerial and leadership traits is compassion. View the full transcript here: https://www.goalspan.com/humancapital/episode/11/10-cco-achieve-engagement
Jan 19, 2021
9. President, 3D Group: Dale Rose, Ph.D discusses leveraging 360 feedback for improved leadership
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Very few people understand 360-degree feedback better than Dale Rose, PhD. In this episode, Dale shares from his 25 years of experience, research, and success stories to help listeners understand the high strategic value of intentional feedback and coaching. Dale and Jeff discuss how to help leaders understand how they are perceived, create development plans, and ultimately change behavior so it is better aligned with organizational objectives. They discuss the importance of comparing different rater group’s perceptions of a leader, and the importance of numerical ratings in 360s. Jeff and Dale discuss how 360s reveal and solicit rater bias based on respondent perceptions of the leader. They discuss how leaders who don’t engage in 360s run the risk of being unaware of the impact they have on those they work with. Dale shares the benefits and pitfalls of personality testing and how the true success of a leader is defined by how well they influence the people around them.
Jan 05, 2021
8. President, CEO to CEO: Developing employees to their fullest
2028
Rob Sher talks about being a CEO himself, and shift to consulting directly for other CEOs. Sharing wisdom from his book Mighty Midsized Companies, Rob discusses two “silent growth killers” and talks about why midsized companies are especially vulnerable to these when are not addressed. Jeff and Rob discuss the reasons that leaders delay addressing performance issues or wait too long to let underperformers go. Rob shares what he feels are some commonly misunderstood attributes of CEOs, and what CEOs look for most from the leaders that work for them; proactive people who create plans and see them through to execution. Jeff and Rob talk about how most companies simply do too little to develop their employees and how implementation of relatively simple internal processes can fix this problem. They finish their conversation with a discussion of career pathing and the complexities of transitioning all processes, but especially business development to remote.
Dec 15, 2020
7. President, The Table Group: The 6 Types of Working Genius
2425
Jeff Gibson shares his journey from Electrical Engineer to President of Consulting at the highly respected Table Group, run by best-selling author Patrick Lencioni. Jeff talks about the ideal team player and discusses the effectiveness of Pat’s new powerfully simple model called “The 6-types of working genius.” Both Jeffs discuss how we can help people be more fulfilled at work, and how leaders can get out of the unhealthy rhythm of focusing on the urgent at the expense of the important.
Dec 01, 2020
6. Principal, Catalytic Consulting: Self leadership in organizations with Brian Jaudon
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Jeff and Brian discuss incorporating family systems psychology and emotional intelligence into the realm of leadership. Brian shares insightful stories from his coaching work with senior leadership teams, including questions like “What part of ourselves are we leading from? Are we leading from a place of self-leadership which includes openness, curiosity, and compassion, or one of fear or anger?” Jeff and Brian discuss how a lack of self-awareness creates an adaptation of behavior that is not in the best interest of individuals or organizations. Brian shares how healthy leaders start from an unburdened place of curiosity and compassion toward themselves and others.
Nov 17, 2020
5. Chief Marketing Officer, DocuSign: Making the world more agreeable
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Rob Giglio, CMO at DocuSign shares his thoughts on how the world of work has changed with the pandemic. Jeff and Rob discuss best practices for calibrating talent by addressing both “how” and “what” is accomplished, and how HR can improve the value they bring the organizations they serve. Rob shares how DocuSign’s core values of being trusted, loved, and responsible translate into behaviors and actions.
Nov 03, 2020
4. VP of HR, Golden State Warriors: The Masks We Wear
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Erin Dangerfield, Vice President of Human Resources at the Golden State Warriors talks about what it's like to run People Operations at this successful sports franchise valued over $4.3 billion. In the spirit of Halloween they discuss how to remove the masks people wear at work which lead to low trust and performance. Jeff & Erin chat about turning disruption into growth, the connection between diversity and belonging, and Erin shares what's behind their "TEAM" Core Values of trust, empathy, accountability, and modesty.
Oct 20, 2020
3. CEO, The HR Manager: From Pandemic to Purpose
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Edna Nakamoto, CEO of The HR Manager and Jeff Hunt discuss engagement with remote workers, the benefits of blurring the personal/professional line, and the story of her immigrant parents starting a new business and inspiring her to do the same. Edna shares her views on discrimination and how organizations can leverage diversity of thought, philosophies, and perceptions to outperform competitors.
Oct 06, 2020
2. President, Ramar Foods: From School Teacher to President!
2329
Jeff and Susie, President of Ramar Foods, discuss her journey from school teacher to President of a multi-national food Corporation. Susie shares her self-care strategies and how their family-based core values have shaped the company, radically reduced their carbon footprint, and created a safe environment for human conversations about continuous improvement, performance, and race relations.
Sep 15, 2020
1. Managing Partner, Jazz BC: Achieving “Vibe” in your Workplace
2301
Jeff Hunt & Jody Bagno-Dill, CEO of Jazz Business Consulting discuss hosting difficult performance conversations, using virtual reality to combat racism/foster diversity, how to promote clarity, competency, and chemistry to achieve organizational vibe.
Sep 01, 2020
Welcome to Human Capital!
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Join GoalSpan CEO and longtime business consultant Jeff Hunt as he interviews guests who help us learn to embrace the value of human capital in new ways.
Aug 19, 2020