Shelia Anderson parlayed a love of learning into studying the emerging field of engineering when she began her undergraduate education. After gaining experience leading IT teams in the technology, airline, and insurance industries, she joined Aflac in the summer of 2022. Shelia joins Sam and Shervin to share how using artificial intelligence and machine learning to automate the processing of somewhat routine insurance claims frees up staff members to spend more time serving customers and processing more complex, higher-value claims. She also discusses the types of skills she looks for in data science and engineering talent beyond technical capabilities, and why she believes the insurance industry offers a great opportunity for people interested in a career working with AI and machine learning. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. *NEW! For specific takeaways from this episode and guidance on how you can implement them in your own work, download our episode toolkit here. Guest bio: Shelia Anderson joined Aflac in July 2022 as senior vice president and CIO. She is responsible for overseeing the company’s digital services division and driving technology strategy in support of the insurer’s U.S. business. Anderson has a rich history as an executive leading the IT functions at Fortune 500 global organizations, including Liberty Mutual, USAA, HP, and Electronic Data Systems. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Stephanie Moyerman’s background in cosmology and astrophysics — where she worked with large data sets, looking for a signal among what was mostly noise — prepared her well for a career in data science and ethics. Today, she is the data science director of well-being at Instagram, where she works to enhance trust, safety, and integrity for users of the social media platform. Stephanie joins Sam and Shervin on this episode to discuss how applying artificial intelligence to social media enables Instagram to detect fraud and abuse at scale to help protect users, as well as the importance of human input in AI feedback loops and the need for more experienced practitioners in the field. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. *NEW! For specific takeaways from this episode and guidance on how you can implement them in your own work, download our episode toolkit here. Guest bio: Stephanie Moyerman is the data science director of well-being at Instagram, where she works to minimize negative experiences and maximize positive experiences on the platform. Previously, she was the senior director of risk and trust science at eBay and a senior science manager in Amazon’s Customer Trust and Partner Support unit, where she worked to protect the e-commerce platforms from bad actors. Moyerman has a doctorate in physics (experimental cosmology) and a master’s in computational science, math, and engineering from the University of California, San Diego. She also has dual bachelor’s degrees in mathematics and physics from Harvey Mudd College. Moyerman enjoys many hobbies, including running, hiking, surfing, snowboarding, judo, jujitsu, glassblowing, flying airplanes, and racing cars. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Wildlife conservation efforts may not be the first thing that comes to mind when one thinks about opportunities to use artificial intelligence and machine learning. But Dave Thau, data and technology lead scientist at the World Wildlife Fund (WWF), can share myriad examples of how these technologies are helping our planet. On this episode, Dave joins Sam and Shervin to discuss WWF’s many uses of AI and machine learning. Among them are applications that predict deforestation, analyze images from motion-sensitive cameras to identify species, optimize wildlife patrols to catch poachers, and reduce the illegal wildlife trade online. These conservation efforts are not only supported by nonprofit partners with shared goals but by tech-company partners that are sharing advanced AI technologies. Read the episode transcript here. NEW! For specific takeaways from this episode and guidance on how you can implement them in your own work, download our episode toolkit here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. Guest bio: Dave Thau is the World Wildlife Fund’s data and technology global lead scientist, focusing on applying artificial intelligence in conservation and using technology for long-term impact monitoring. Previously, he worked at Google, where he helped launch Google Earth Engine and managed developer relations. He also helped to develop the Global Forest Watch nature monitoring platform with the World Resources Institute, and the Map of Life species data platform. Thau’s work in data management, sustainability, AI, and remote sensing has been published in several journals. He is also a member of the Knowledge and Data Task Force for the Intergovernmental Science-Policy Platform on Biodiversity and Ecosystem Services. Thau has a doctorate in computer science from the University of California, Davis. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Rathi Murthy has always been passionate about technology roles that allow her to drive business transformation and improve customer experience. In her current role as CTO and president of Product & Technology for Expedia Group, she’s able to do both. One of her key goals is to enhance and unify the end-user experience across Expedia’s many brands, among them Hotels.com, Vrbo, and Travelocity. Another transformation goal: helping to modernize the entire travel industry by making Expedia’s AI technology available to B2B partners throughout the travel ecosystem, such as hotels, airlines, car rental companies, and cruise lines. Expedia Group’s travel platform processes more than 600 billion AI predictions each year and relies on AI and machine learning technology to provide a range of services, including fraud prevention, customer service through virtual agents, flight price comparisons, and quick and seamless travel booking. Rathi joins Sam and Shervin to explain how Expedia Group is using artificial intelligence to continually improve the customer experience for travelers and travel providers alike. Read the episode transcript here. New! For specific takeaways from this episode and guidance on how you can implement them in your own work, download our episode toolkit here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. Guest bio: Rathi Murthy is CTO and president of Expedia Product & Technology. In this role, she focuses on accelerating Expedia Group’s Open World platform, developing accessible and equitable products, and delivering quality experiences for travelers, partners, and developers. Previously, as CTO, she oversaw Verizon Media’s global technology strategy, including its platform technology and infrastructure and innovations in 5G. As CTO at Gap Inc., she developed an end-to-end technology strategy for its portfolio of brands. She has also held senior technology leadership roles at American Express, eBay, Yahoo, Sun Microsystems, and WebMD. Murthy currently sits on the board of directors for PagerDuty. She has a master’s degree in computer engineering from Santa Clara University. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Anders Butzbach Christensen began his career in product management before landing his dream job working for the Lego Group in Denmark. Today, as head of data engineering, he’s leading Lego’s digital transformation with a specific focus on designing and building data products, including self-service applications that technology and business teams can all use to better serve their customers. In this episode, Anders joins Sam and Shervin to describe how the Lego Group is approaching digital transformation, and how the toymaker is empowering its product teams by becoming a product-, architecture-, and engineering-led company. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. Guest bio: As head of data engineering at the Lego Group, Anders Butzbach Christensen is responsible for building up a strong competency area and great data products that will enable the company to become more data-driven. The product teams he leads are currently building a self-service core data platform to ensure that employees can discover and use data across the organization. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Michelle McCrackin, senior manager of analytics learning and development at Delta Air Lines, never imagined that she’d be an analytics leader when she first joined the airline as an HR business partner. But, faced with the challenge of hiring outside analytics talent, she proposed a solution that would change her career path along with the paths of other Delta employees: an internal analytics training program. Delta Analytics Academy (DAA) enables front-line employees to gain in-demand tech skills and the opportunity to advance within the organization. In December 2022, DAA graduated its first cohort of 12 students, selected from a pool of 750 applicants that included gate agents, baggage handlers, flight attendants, and other operational experts interested in learning how data and analytics can be applied to process-improvement challenges.  In this episode, Michelle joins Sam and Shervin to discuss how the program, started in partnership with Georgia State University, fits into the airline’s talent development and retention strategy. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. Guest bio: Michelle McCrackin is a strategy and analytics leader with over 13 years of experience in the corporate space. She worked in the consumer packaged goods and automotive industries before moving into the field of aviation, where she is currently senior manager of analytics, learning, and development at Delta Air Lines. McCrackin’s passion for raising the analytics capability across the operations and commercial functions at Delta is exhibited in creation and development of Delta Analytics Academy (DAA), a program with the objective of producing an internal talent pipeline and closing the talent gap within the analytics skill set. DAA was developed in partnership with Georgia State University based on the hypothesis that taking an industry expert and providing them with a wraparound analytics education in a condensed format would produce top-performing analytics professionals. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

As a partner with OpenAI — the company that recently wowed the tech world and the general public with its DALL-E image generator and ChatGPT chatbot — Microsoft helped to make those generative AI tools possible. But Microsoft has long invested in developing its own artificial intelligence technologies, for internal and external customers alike. And even when AI is not the centerpiece of a specific software program, it’s often driving how that tool — such as the company’s Bing search engine — works. As corporate vice president of Microsoft’s AI platform, Eric Boyd oversees product and technology teams that build artificial intelligence and machine solutions for the company’s Azure platform and its AI services portfolio. Eric joins Sam and Shervin on this episode to talk about how Microsoft builds AI tools and embeds the technology in its various products, AI’s potential for helping to expand people’s creativity, and the democratization of AI. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. Guest bio: Eric Boyd leads the AI platform team within Microsoft’s Cloud + AI division. This global organization includes Azure Machine Learning, Microsoft Cognitive Services, Azure Cognitive Search, and internal platforms that provide data, experimentation, and graphics processing units cluster management to groups across Microsoft. Boyd joined the company in 2009 to create the Silicon Valley Search Ads team. In 2011, he moved to Bellevue, Washington, to lead the Bing Ads Development team before taking on his current role in 2015. Before joining Microsoft, Boyd was the vice president of engineering at Mochi Media, an ads startup that was acquired by Shanda Games. Previously, he was vice president of platform engineering at Yahoo for 10 years. Boyd has a bachelor’s degree in computer science from MIT. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

When Ziad Obermeyer was a resident in an emergency medicine program, he found himself lying awake at night worrying about the complex elements of patient diagnoses that physicians could miss. He subsequently found his way to data science and research and has since coauthored numerous papers on algorithmic bias and the use of AI and machine learning in predictive analytics in health care.  Ziad joins Sam and Shervin to talk about his career trajectory and highlight some of the potentially breakthrough research he has conducted that’s aimed at preventing death from cardiac events, preventing Alzheimer’s disease, and treating other acute and chronic conditions. Read the episode transcript here. For more about Ziad: http://ziadobermeyer.com/research Nightingale Open Science: https://www.nightingalescience.org/ Dandelion Health: https://dandelionhealth.ai/ Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. Guest bio: Dr. Ziad Obermeyer works at the intersection of machine learning and health. He is an associate professor and the Blue Cross of California Distinguished Professor at the University of California, Berkeley; a Chan Zuckerberg Biohub Investigator; and a faculty research fellow at the National Bureau of Economic Research. His papers have appeared in a wide range of journals, including Science, Nature Medicine, and The New England Journal of Medicine; his work on algorithmic bias is frequently cited in the public debate about artificial intelligence. He is a cofounder of Nightingale Open Science, a nonprofit that makes massive new medical imaging data sets available for research, and Dandelion, a platform for AI innovation in health. Obermeyer continues to practice emergency medicine in underserved communities. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

While Me, Myself, and AI is on winter break, we hope you enjoy this bonus episode excerpted from an MIT Sloan Management Review-BCG webinar based on our 2022 research report, "Achieving Individual — and Organizational — Value With AI." Cohost Sam Ransbotham is joined by BCG Henderson Institute's global director François Candelon for a discussion of our global survey findings. Download a PDF copy of the slide deck from this webinar here. Follow along with our speakers: 1:31-1:53 — Page 4 1:54-2:29 — Page 5 2:30-4:27 — Page 6 (and, listen to our episode featuring Land O'Lakes' CTO Teddy Bekele) 4:28-7:15 — Page 7 7:16-8:45 — Page 8 8:46-11:52 — Page 9 (and, listen to our episode featuring The Estée Lauder Companies' Sowmya Gottipati) 11:53-13:19 — Page 10 13:19-14:33— Page 11 14:34-16:04 — Page 12 16:05-17:20 — Page 13 17:21-18:44— Page 14 18:45-20:50— Page 15 20:51-21:35 — Page 16 Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

While Me, Myself, and AI is on winter break, we hope you enjoy this bonus episode excerpted from an MIT Sloan Management Review-BCG webinar based on our 2020 research report, "Expanding AI's Impact With Organizational Learning." Download a PDF copy of the slide deck from this webinar here. Follow along with our speakers: 1:15-1:35 — Page 3 1:38-1:52 — Page 4 1:53-3:13 — Page 7 3:14-3:38 — Page 8 3:39-4:13 — Page 9 4:14-4:50 — Page 10 4:51-6:10 — Page 11 6:11-6:27 — Page 12 6:28-11:31 — Page 13 11:32-12:17 — Page 14 12:18-13:10— Page 15 13:11-13:22 — Page 16 13:25-13:59 — Page 17 14:00-14:54 — Page 18 14:55-15:05 — Page 19 15:06-16:05 — Page 20 16:06-16:38 —Page 21 16:39-16:59 — Page 22 17:00-18:08 — Page 23 18:09-18:28 — Page 24 18:29-21:12 — Page 25 21:13-23:52 — Page 26 Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

With a background in building enterprise platforms for organizations, including Oracle and Walmart, Wayfair CTO Fiona Tan oversees all of the technology initiatives for the Boston-based e-commerce company. As the home furnishings retailer begins to open brick-and-mortar stores, it’s taking lessons learned from the digital space to inform how it markets its home products to customers in physical locations. On this episode, Fiona joins Sam and Shervin to discuss how artificial intelligence fuels nearly everything the retailer does, from ad purchasing to product pricing, and where human decision makers fit in. She also describes how AI enables Wayfair’s marketing automation technology, as well as some innovative new programs underway to help customers experience the company’s products virtually. Read the episode transcript here. Read the 2022 MIT Sloan Management Review-BCG Artificial Intelligence and Business Strategy report here: sloanreview.mit.edu/ai2022. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. Guest bio: Fiona Tan is the chief technology officer at Wayfair, where she oversees a global innovation team responsible for creating market-leading experiences through the home furnishings retailer’s world-class e-commerce platform. Before joining Wayfair, Tan served as senior vice president of U.S. technology at Walmart, where she was responsible for innovation and engineering execution spanning its site, mobile app, and all associate and merchant-facing technology across its e-commerce business and retail stores in the United States. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Khatereh (KK) Khodavirdi is focused on using AI to create better customer experiences — a process she compares to creating an “AI Legoland,” in which various technology components fit together to build cohesive solutions for PayPal’s customers. This is an approach she is applying in her role as senior director of data science in the online payment systems company’s consumer products division, where she oversees data science teams for PayPal, its peer-to-peer payment app Venmo, and e-commerce coupon-finder Honey. On this episode, KK joins Sam and Shervin to describe how PayPal’s various consumer products work together to help users have a seamless experience across its products. She also talks about AI’s role in further personalizing the customer experience across the company’s brand portfolio, data governance challenges following corporate acquisitions, and her approach to creating effective teams. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. Guest bio: In her role as senior director of data science, Khatereh Khodavirdi leads a cross-functional team of data scientists, analytics experts, and strategists to help accelerate revenue growth through data and insights for PayPal, Venmo, and Honey. She was a founding member of eBay’s advertising data team and has spent her career building analytics functions to accelerate growth initiatives in commerce, advertising, monetization, and digital payments, with increasing levels of responsibility. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Ameen Kazerouni, chief data and analytics officer at Orangetheory Fitness (OTF), believes that AI’s role isn’t to replace human experts but rather to help them make better decisions. That’s why OTF collects heart rate and telemetry data during its in-studio fitness classes: so that AI algorithms can turn that data into feedback that empowers people to make real-time choices about their workouts and enables coaches to offer personalized recommendations. On this episode, Ameen joins Sam and Shervin to describe how OTF’s data collection and algorithms are used to create a curated fitness experience for its members, and he explains why it’s critical to keep humans in the feedback loop when implementing artificial intelligence. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. Guest bio: Ameen Kazerouni is chief data and analytics officer at Orangetheory Fitness. Over the course of his career, Kazerouni has had the opportunity to use machine learning in a variety of fields, including clinical research, medical imaging, data warehouse design, e-commerce, and now health and wellness. He is currently focused on the challenges of operationalizing large volumes of data into scalable customer solutions and strategic initiatives. A core belief of his is to “build experiences, not algorithms,” which drives his team to put forward scalable solutions with measurable impact on real-world use cases. In his free time, Kazerouni enjoys keeping up to date with the latest methods in artificial intelligence and the newest comedy specials on Netflix, burning his savings on expanding his smart home, and marching down the path of becoming bionic by quantifying himself with any and all wearable fitness tech. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

As chief data officer of payroll and benefits management company ADP, Jack Berkowitz has three primary responsibilities. One is to oversee the organization’s data overall, ensuring that functions like data governance, security, and analytics, are running well. Another is to build ADP’s data products, such as people analytics and benchmark tools. But the responsibility that’s of most interest to our hosts is Jack’s oversight of the organization’s use of artificial intelligence. In this episode of the podcast, Jack describes how focusing on the outcomes the organization wants to achieve leads to better processes and results. He also dives into the topic of AI ethics and outlines how other organizations might consider assembling an AI ethics board. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. Guest bio: Jack Berkowitz is chief data officer at ADP, where he leads the company’s data security and governance, data platforms, and analytics/machine learning operations. His role also involves partnering with stakeholders to develop new data initiatives to improve clients’ experience and ADP’s competitive position. Berkowitz joined ADP in 2018 as the senior vice president of product development for the DataCloud people analytics and compensation benchmarking solution. Before that, he was vice president of products and data science for Oracle’s Adaptive Intelligence program. Previously, he spent 20 years in product development and the implementation of intelligent information systems. He has been on the executive team of four startups involved in search, reasoning, or metadata-driven applications, and he cofounded Edapta, which enabled dynamic user interfaces and personalization for mobile and web clients. Berkowitz has a master’s degree in industrial engineering and operations research from Virginia Tech and a bachelor’s degree in psychology from the College of William and Mary. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Tonia Sideri was a data scientist herself before taking on her role as head of Novo Nordisk’s AI and Analytics Center of Excellence. Now she’s putting her experience to use helping the Danish pharmaceutical company in its quest to develop medicines and delivery systems to treat diabetes and other chronic diseases, such as hemophilia, obesity, and growth disorders. In a highly regulated industry where failures are costly, Tonia’s philosophy is to fail fast through what she calls “data-to-wisdom sprints.” These two-week hackathons enable her group to rapidly test the feasibility of new product ideas with input from their colleagues on the business side. Tonia joins this episode to discuss her team’s approach to hypothesis testing, the benefits of incorporating design thinking into building data and AI products, and why she believes empathy is the most important skill a data scientist can have. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. Guest bio: Tonia Sideri is head of the AI and Analytics Center of Excellence (CoE) at Novo Nordisk, a global pharma company based in Denmark that develops diabetes care products, as well as solutions that target other chronic diseases, such as obesity, growth disorders, and hemophilia. The CoE is a group of data scientists, machine learning engineers, and software developers located within Novo Nordisk’s Global IT group who work cross-functionally with the company’s machine learning/analytics systems and its machine learning operations platform. Sideri was a data scientist before taking on a management role. She has years of experience in startup incubators and corporate transformation labs, where she helped unlock the potential of data across the banking, pharma, and biotechnology industries and across a variety of business models, including B2C, B2B, and digital native vertical brands. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

You might have seen Land O’Lakes’ dairy products on store shelves without giving much thought to how they got there, but that’s something CTO Teddy Bekele thinks about every day. While the farmers and agricultural retailers of Land O’Lakes work to produce the cooperative’s products, starting from the seeds used to grow animal feed, Teddy Bekele is focused on supporting agriculture’s “fourth revolution” — one that’s embracing technologies like artificial intelligence. On this episode of the Me, Myself, and AI podcast, Teddy explains how Land O’Lakes uses predictive analytics and AI to help farmers and other agricultural producers be more productive and make better decisions about the business of farming. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders. Read more about our show and follow along with the series at https://sloanreview.mit.edu/ai. Guest bio: Teddy Bekele is the CTO of Land O’Lakes, leading the organization’s digital transformation by leveraging existing and emerging technologies to discover, implement, and deliver solutions and ecosystems. Previously, Bekele served as vice president of ag technology for WinField United. Bekele holds an MBA from Indiana University and a bachelor of science degree in mechanical engineering from North Carolina State University. His community leadership includes serving as chair of the Minnesota Broadband Task Force and the Federal Task Force on Precision Ag Connectivity, and as a board member for Stella Health, Genesys Works Twin Cities, and the Minnesota Technology Association. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Stéphane Lannuzel has worked in the beauty industry for 15 years and now directs the Beauty Tech program at L’Oréal. His team uses artificial intelligence to improve customer experience in a variety of ways, including helping them try on cosmetics virtually and providing product recommendations. L’Oréal recently developed TrendSpotter, an AI-based social listening tool that tracks macro-influencer posts and other online content and informs the cosmetics, skin care, and hair products company of upcoming trends that can then inform new product development. Listen to this episode to learn how Stéphane sees AI, and technology more broadly, as a force of good and the enabler of more meaningful professional and customer experiences. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. Guest bio: Stéphane Lannuzel is director of L’Oréal Groupe’s Beauty Tech program, which aims to personalize the customer experience through technology. He started his career in project finance in Australia at Caisse des Dépôts et Consignations, a large French bank, after graduating from École Nationale des Ponts et Chaussées (Paris) and Imperial College (London). He then spent seven years with Kearney, a consulting firm specializing in the luxury and consumer goods industries. For the past 15 years, Lannuzel has been working in the beauty industry, first for Shiseido and then for L’Oréal, where he has been for the past seven years. He has held various positions in the role of operations director, most recently serving as chief digital officer in charge of Operations 4.0, a large-scale digital and tech transformation program within L’Oréal Operations. Lannuzel is also a member of the GS1 management board. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Frank Nestle, Sanofi’s global head of research and chief scientific officer, was inspired to enter the health sciences field after reading an Albert Camus novel and realizing his calling was to help others. In his current role, Frank oversees the pharmaceutical company’s transition from primary care to specialty care, which includes developing medicines for immunology, oncology, and rare diseases. In this episode, Frank explains how artificial intelligence enables Sanofi to work toward drug discovery in more agile ways. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. Guest bio: Dr. Frank O. Nestle is global head of research and chief scientific officer at Sanofi, with responsibility for its main therapeutic research areas of immunology and inflammation, oncology, neurology, rare diseases, hematology, and genomic medicine. Before joining Sanofi in 2016, Nestle was a professor and chair of cutaneous medicine and immunotherapy at King’s College London and practiced medicine at Guy’s and St. Thomas’ Hospital. At King’s College, he led research, translational clinical trials, and teams in dermatology, allergology, and immunology. He also held several executive roles, in particular at the Guy’s and St Thomas’ Biomedical Research Center. Nestle is a fellow of the Academy of Medical Sciences, a senior investigator emeritus at the National Institute for Health Research, and past president of the Federation of Clinical Immunology Societies. He has published over 220 scientific articles and has received several awards and honors, including the Alfred Marchionini Research Award at the 20th World Congress of Dermatology. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Me, Myself, and AI returns on Tuesday, August 2. Hear what others are saying about the show — and leave us a review! (Your review comments may be used in Me, Myself, and AI materials.) Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn.

It might seem like cosmetics and perfume are products shoppers need to try out in person before buying, but artificial intelligence is opening up new avenues for reaching and understanding consumers — as well as new ways to manage supply chains. In this episode, we learn how Estée Lauder’s Sowmya Gottipati leveraged her earlier technology leadership experience in telecommunications and broadcast media to deploy brand technology projects for a portfolio of cosmetics, fragrances, and skin and hair care product brands. She talks about AI’s role in product development, a virtual try-on tool for lipsticks and foundations, and a fragrance recommendation engine, as well as an application for supply and demand planning. Sowmya also explains why, despite AI’s power, she believes human-machine interaction will always be necessary. Listen to the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. Watch Shervin Khodabandeh's recent TED talk on human-machine collaboration here. Guest bio: Sowmya Gottipati is an accomplished business and technology leader who has managed and delivered products across the telecom, media, and retail industries. She is currently vice president of global supply chain technology at Estée Lauder, leading digital transformation and providing oversight of all technology solutions globally. Previously, she was the company’s vice president of technology in the capacity of brand CIO. Before joining Estée Lauder, Gottipati was vice president of digital and emerging technologies at NBCUniversal. She also served as a technology leader at AT&T, where she managed and delivered products in data, web, mobile, and cloud services. Gottipati has a master’s degree in engineering from North Carolina State University and MBA from Columbia Business School, as well as a private pilot license. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

As Boeing China’s regional director of airspace and airport programs, Helen Lee is helping the aerospace giant work toward improving airport and airspace operational efficiency and enhancing flight safety for its aviation customers. In this episode, Helen discusses ongoing research that involves using AI to analyze the wake turbulence of aircraft with computer vision systems, using speech recognition to analyze interactions between pilots and air controllers to minimize the potential for human error, and using image recognition to scan planes for needed repairs. Helen also talks about the challenges of implementing such technology across a complex industry in which there’s no tolerance for error and systems must be impenetrable to hackers. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. Watch Shervin Khodabandeh's recent TED talk on human-machine collaboration here. Guest bio: Helen H. Lee is responsible for managing and coordinating Boeing’s airport, airspace, and air traffic management programs in the Greater China region. She also initiates and provides technical guidance and insight to related programs in the region. She is the first China-based employee to be selected as a Boeing Technical Fellow, the company’s most elite team of technical experts. Previously, Lee served as air traffic management (ATM) research lead for Boeing Research & Technology-China, where she planned and managed all ATM-related research projects involving Chinese domestic research partners. Before joining Boeing, she was a senior consultant at Boeing Jeppesen Airspace and Airport Services Group, where she led a project team that provided simulation and consulting services in support of major airport and airspace modernization efforts worldwide. Lee earned a doctoral degree in aerospace engineering from the University of Minnesota. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

eBay is familiar as an e-commerce site that facilitates transactions between buyers and sellers. But as eBay’s first chief AI officer, Nitzan Mekel-Bobrov is focused on the role artificial intelligence technology can play in enhancing the user experience for everyone who engages with the platform. In this episode, Nitzan shares examples of the AI tools eBay is building, such as a 3D visualization tool for sellers create their own models, and intent detection tools to enhance customer service. He also discusses his academic background in biology and neuroscience, his purposeful progression from health care to financial services to online travel and finally to e-commerce, and the challenges of scaling up AI capabilities organizationwide to drive transformational value. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. Guest bio: Nitzan Mekel-Bobrov is chief AI officer at eBay. He leads the company’s vision and strategy for transforming how it delivers value to sellers and buyers around the globe through AI-led experiences, such as semantic recommenders, reasoning systems, visual understanding, and immersive visual experiences. Mekel-Bobrov has led the AI organizations at some of the largest brands in health care, financial services, and e-commerce, spanning AI science, engineering, and product development. He holds a doctorate in computational genomics and a master’s degree in computer science from the University of Chicago. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.  

Over the course of her nine-year tenure at LinkedIn, Ya Xu has held technology roles with increasing responsibility. Today, she heads the data function for the online professional networking platform. Ya joins hosts Sam and Shervin in this episode to discuss AI’s essential role in helping LinkedIn create the best “matches” — content creators with content consumers, job seekers with employers, and buyers with sellers — within its three key marketplaces. Ya also describes how the company has fostered a data-first culture from the top down, and how its vast amount of economic activity data is helping governments and policy makers worldwide. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey. Guest bio: Ya Xu has been a driving force in transforming LinkedIn into a data-first company since she first joined the organization in 2013. As head of data, she leads a global team of about 1,000 data scientists and AI engineers whose work is at the core of delivering economic opportunities to LinkedIn’s members and customers. Xu’s emphasis on responsible AI and data science ensures that LinkedIn’s AI systems put people first and enables the company to empower its members, better serve its customers, and benefit society. In addition to her work at LinkedIn, Xu has coauthored the book Trustworthy Online Controlled Experiments (Cambridge University Press, 2020), has been named to Fortune’s 40 under 40 in tech, and was nominated for VentureBeat’s Women in AI Awards. She has delivered countless speeches, including a commencement speech to Stanford’s class of 2019 in mathematics, statistics, and mathematical and computational science. Previously, Xu worked at Microsoft and earned a Ph.D. in statistics from Stanford University

Specialized teams — particularly technology teams — often face challenges as they strive to work cross-functionally, especially at legacy organizations. For Kobi Abayomi, vice president of data science at Warner Music Group, addressing such challenges starts with hiring strong talent into the technology function. In this episode, Kobi joins Sam and Shervin to explain how the music company is moving its infrastructure into the digital era, how it leverages vast amounts of consumer data to make informed decisions in an increasingly challenging landscape, and how AI is helping customers discover new music they’ll love. Read the full episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. Guest bio: Kobi Abayomi is the senior vice president for data science at Warner Music Group, where he and his team enable the company to understand, respond to, and predict trends and opportunities in listening. Abayomi has authored novel work in statistics (multivariate data imputation), econometrics (measures of inequality), and probability (distributions with fixed marginal and information theoretic measures) and has two patents pending in fraud detection and audience activation. Abayomi serves on the Data Science Advisory Council at Seton Hall University and on the Ivan Allen College Advisory Board at the Georgia Institute of Technology. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Katia Walsh began her career as a journalist in her native Bulgaria and is now the global chief strategy and AI officer at retailer Levi Strauss & Co. Over the course of her career, she has developed a passion for three things: the power of information, the power of technology, and the power of machine learning. Her enthusiasm for these subjects is evident as she describes how she is ensuring that a well-known legacy clothing brand remains relevant through technological transformation. In this episode, Katia explains how she has organized digital transformation and employee engagement at Levi Strauss around five C’s: connections with consumers, commerce, creation, careers, and culture. She also describes the machine learning boot camps the retailer has offered to nontech employees to boost innovation and outlines how the company thinks about responsible AI practices. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. Guest Bio: Katia Walsh is senior vice president and chief global strategy and AI officer at Levi Strauss & Co., where she focuses on setting the clothing company’s holistic digital and corporate strategy. Previously, she was the first chief global data and analytics officer of Vodafone Group and held strategic data analytics leadership positions at Prudential Financial, Fidelity Investments, and Forrester Research. Walsh was named the U.K.’s Data Leader of the Year for three consecutive years by the Women in IT Awards series. She holds a doctoral degree in strategic communication from the University of Missouri-Columbia. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Consumers have invited AI into their lives with voice-activated personal assistants like Siri and Alexa, but how do they feel about computer vision technologies that can provide visual coaching and feedback in their homes? Sanjay Nichani, vice president of artificial intelligence and computer vision at Peloton Interactive, describes one compelling use case in the at-home fitness space. Sanjay joins hosts Sam and Shervin in this episode to discuss how the company best known for its bikes and treadmills relied on AI and computer vision to develop Peloton Guide, a new offering that uses AI to coach at-home participants through strength-focused workouts. He also describes how Peloton approaches developing new technology-infused products with user experience and data privacy in mind, and outlines what he looks for in technical talent. Read the full episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. Guest bio: Sanjay Nichani is vice president of artificial intelligence and computer vision at Peloton Interactive. In that role, he leads an AI/computer vision team focused on human pose estimation, activity recognition, and movement-tracking technologies for the fitness domain. He also leads the ongoing development of Peloton Guide, a new camera-based interactive strength-training product. Previously, Nichani was vice president of the computer vision and machine learning team at Acuant, working on document forensics technologies for detecting fraud. Before that, he was vice president of the Mitek Labs R&D group, where he led the development of a deep learning-based image-processing pipeline for identity verification. He also founded 3D sensor technology company Merakona and cofounded Pelfunc, developer of a photo-sharing app/service. He has advanced degrees in business from Babson College and computer science from the University of South Florida. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Stanley Black & Decker is best known as the manufacturer of tools for home improvement projects, but it also makes products the average consumer seldom notices, like fasteners to keep car parts secure and the electronic doors typically used at retail stores. Hosts Sam and Shervin sat down with Mark Maybury, the company’s first chief technology officer, to learn how artificial intelligence factors into this 179-year-old brand’s story. During their conversation, Mark described how categorizing the technology-infused innovation projects he leads across the company into six levels, ranging from incremental improvements to radical innovations, helps Stanley Black & Decker balance its product development portfolio. He also shared some insights for organizations thinking about responsible AI guidelines and discussed how Stanley Black & Decker is increasing its focus on sustainability. Read the full episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. Guest bio: As Stanley Black & Decker’s CTO, Mark Maybury manages a team across the company’s businesses and functions, advises on technological threats and opportunities, and provides access to all elements of the global technology ecosystem. Previously, Maybury spent 27 years at The Mitre Corporation, where he held a variety of strategic technology roles, including vice president of intelligence portfolios and chief security officer. Before joining Mitre, he was an officer in the U.S. Air Force, where he also served as chief scientist from 2010 to 2013. Maybury is on the Defense Science Board and the Connecticut Science Center Board and served on the Air Force Scientific Advisory Board and the Homeland Security Science and Technology Advisory Committee for several years. He is a fellow in IEEE and the Association for the Advancement of Artificial Intelligence. Maybury has a doctorate degree in AI from Cambridge University. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

After earning her undergraduate degree in philosophy, political science, and ethics, with aspirations to become a lawyer, Sidney Madison Prescott was drawn to technology jobs that specifically emphasized data quality and governance. In 2020, she joined music streaming service Spotify as the global head of intelligent process automation, where she uses robotic process automation to automate tasks and free up workers to focus on higher-value-added and more creative work. For Sidney and her team at Spotify, AI and machine learning are not tools to replace jobs; they enable humans and machines to work together for increased efficiency and productivity. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders. Guest bio: Sidney Madison Prescott is a keynote speaker, author, and robotics evangelist specializing in the creation of robotic process automation centers of excellence for Fortune 250 companies. She heads up the Global Intelligent Automation initiative at music streaming powerhouse Spotify. In August 2021, she received her Master of Business Administration as a part of the country’s first Executive Women’s MBA cohort at Brenau University. Madison Prescott is also coauthor of the book Robotic Process Automation Using UiPath StudioX: A Citizen Developer’s Guide to Hyperautomation, which explains how to build robots using real-world prototypes. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Drawing on previous experience working in nine countries for organizations like Google and Samsung, Barbara Martin Coppola joined IKEA Retail as its chief digital officer to oversee the furniture retailer’s digital transformation, improve its customer experience, and foster the company’s ongoing commitment to sustainability. In this episode, hosts Sam and Shervin speak with Barbara about how she empowers cross-functional collaboration and “testing, and iterating, and trying, failing, and starting again” to realize successful technology projects. She also shares the context behind some recent customer-facing AI tools the company has launched to assist customers through the buying process and free up front-line workers to focus on customer engagement instead of operational tasks. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders. Guest bio: Barbara Martin Coppola is the chief digital officer for Ingka Group (IKEA), the world’s largest home furnishings retailer. Martin Coppola started her career with IKEA in 2018 and has overall responsibility for leading the company’s digital technology capabilities and transformation. She has over 20 years of experience in the technology sector and has lived and worked in more than nine countries. Before joining IKEA, she held leading positions in several global businesses, including Google, YouTube, Samsung, and Texas Instruments. Martin Coppola holds a master of science degree in telecommunications engineering from Universidad Politécnica de Madrid, a master of science in mobile communications from Télécom Paris, and an MBA in business administration and management from INSEAD. She is also a graduate of the Advanced Management Program at Harvard Business School. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Why does how you describe your team — down to its name — matter? Gerri Martin-Flickinger, former executive vice president and CTO at Starbucks, joins Me, Myself, and AI to describe some of the technology initiatives the coffeehouse chain has been able to pursue since rebranding its technology team and articulating its mission. In her conversation with Sam and Shervin, Gerri recaps a decades-spanning career working in technology leadership roles at Chevron, McAfee, and Adobe, then explains some recent employee- and customer-facing projects Starbucks has undertaken using AI and machine learning. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders. Read more about our show and follow along with the series at https://sloanreview.mit.edu/ai. Guest bio: As executive vice president and CTO at Starbucks, Gerri Martin-Flickinger led the Starbucks Technology team through a transformation into a best-in-class retail technology organization. She was the passionate leader behind the technology strategy that plays a critical role in propelling the Starbucks mission — “empowering partners and delighting customers, globally.” Before joining Starbucks in 2015, Martin-Flickinger was senior vice president and CIO at Adobe, where she led portions of its technology transformation to a cloud-based subscription services business. Previously, she served as CIO at Verisign, McAfee, and Network Associates and held numerous senior leadership roles at Chevron, where she began her career. Martin-Flickinger currently sits on Charles Schwab’s board of directors and serves as a member of Arizona State University’s Fulton School of Engineering Advisory Board, Sierra Ventures’ CIO Advisory Board, and The Wall Street Journal CIO Network. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

When Ranjeet Banerjee talks about the work his organization, Cold Chain Technologies (CCT), does to transport vaccines and other biologics that must be temperature controlled, he stresses that the company doesn’t solely rely on technology. CCT approaches its work by first considering what problems it’s trying to solve, developing use cases, and then considering whether a technology solution might be the best way forward. In this episode, we learn how a combination of Ranjeet’s background in chemical engineering, his experience working in the health care space, and a holistic approach to leadership and problem-solving enable him to lead CCT to constantly innovate in the supply chain space. Ranjeet also discusses the benefits of a customer-first mindset and shares insights applicable to leaders in industries beyond health care. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders. Read more about our show and follow along with the series at https://sloanreview.mit.edu/ai. Guest bio: Ranjeet Banerjee is the CEO of Cold Chain Technologies (CCT), a leading global provider of comprehensive thermal assurance solutions for temperature-sensitive drugs, vaccines, and biologics. Under his leadership, CCT is playing a key role in the COVID-19 pandemic response, with both the Moderna and Johnson & Johnson vaccines exclusively using CCT’s thermal assurance packaging solutions across the U.S. CCT is also supporting the in-transit cold chain needs for vaccine distribution across the globe. Previously, Banerjee spent 25 years at global medical technology company Becton Dickinson, most recently serving as corporate executive vice president as well as president of the U.S. and Canada regions, with responsibility for more than $6 billion in revenue. Banerjee is a member of the Advisory Board for the CEO Leadership Alliance of Orange County. He earned a bachelor’s degree in chemical engineering from the Indian Institute of Technology. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Paula Goldman has been a passionate advocate for the responsible use of technology for her entire career. Since joining Salesforce as its first chief ethical and humane use officer, she’s helped the company design and build technology solutions for its customers, with a focus on ethics, fairness, and responsible use. In this episode, Paula joins hosts Sam and Shervin to discuss her specific role leading the ethical development of technology solutions, as well as the role technology companies play in society at large. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders. Read more about our show and follow along with the series at https://sloanreview.mit.edu/ai. Guest bio: Paula Goldman is Salesforce’s first chief ethical and humane use officer. In her role, she leads Salesforce in creating a framework to build and deploy ethical technology that optimizes social benefit. Previously, Goldman served as vice president, global lead, for the Tech and Society Solutions Lab at Omidyar Network, a social impact investment firm established by eBay founder Pierre Omidyar. Goldman also served as the global lead for impact investing, where she created and led Omidyar Network’s global efforts to build the impact investing movement through its investment portfolio, industry partnerships, and thought leadership. Goldman earned a Ph.D. from Harvard University, a master’s degree in public affairs from Princeton, and a bachelor’s degree with highest honors from the University of California, Berkeley. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Douglas Hamilton works across business units at Nasdaq to deploy artificial intelligence anywhere the technology can expedite or improve processes related to global trading. In this episode of Me, Myself, and AI, he joins hosts Sam Ransbotham and Shervin Khodabandeh to explain how the global financial services and technology company uses AI to predict high-volatility indexes specifically and to offer more general advice for those working with high-risk scenarios. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders. Read more about our show and follow along with the series at https://sloanreview.mit.edu/ai. Guest bio: A data scientist by trade, Douglas Hamilton is the head of AI research at Nasdaq’s Machine Intelligence Lab, which is dedicated to clarifying and improving financial markets with machine learning. He joined Nasdaq in 2017 as a data scientist and developed AI solutions focusing on rapid adaptation, reinforcement learning, and efficient market principles as solutions to predictive control problems. Before joining the financial technology industry and spearheading Nasdaq’s machine intelligence initiatives, Hamilton led an advanced manufacturing analytics group at Boeing Commercial Airplanes and built customer relationship management systems at Fast Enterprises. He is a veteran of the U.S. Air Force and a member of the advisory board of The Data Science Conference. Hamilton holds a master of science degree in systems engineering from MIT and a bachelor’s degree in mathematics from the University of Illinois Springfield. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

ExxonMobil is an energy company that’s existed since 1870, well before artificial intelligence. So, what does an AI manager at ExxonMobil do? In the latest episode of the Me, Myself, and AI podcast, hosts Sam Ransbotham and Shervin Khodabandeh interview Sarah Karthigan, AI operations manager for IT, to find out. Sarah leads a data science team tasked with making use of large volumes of data, with the goal of offering reliable and affordable energy to a variety of populations. A major focus of Sarah’s efforts has been around self-healing, a method for internal process improvement. Listen in to learn how her group secures buy-in for various technology initiatives and works to continually improve human-machine collaboration for the organization. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders. Read more about our show and follow along with the series at https://sloanreview.mit.edu/ai. Guest bio: Sarah Karthigan is a reputed leader with a demonstrated history of leading digital transformation initiatives in the energy industry. She was named one of 2021’s 25 Influential Women in Energy in recognition of her outstanding work to accelerate the adoption of data science to enable data-driven decision-making across the integrated oil and gas value chain. Karthigan started her career at ExxonMobil over a decade ago and has since held various roles of increasing responsibility in the areas of strategic planning, project management, scientific computing, and data science. She currently leads the AI operations practice, which is focused on realizing self-healing strategies, and is also responsible for managing external relationships with multiple technical business partners. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Kartik Hosanagar wasn’t your typical Hollywood hopeful. He didn’t pack his life into a sedan, drive to Los Angeles, and work a series of part-time jobs while trying to make it big in the film industry. Kartik is a professor of business and marketing at the University of Pennsylvania’s Wharton School who penned a screenplay while on sabbatical. When he started pitching it to potential producers, he quickly discovered that the film industry can be hesitant to take risks on new writers and directors — which often means that diverse talent is overlooked. So, to help unknown talent to break into the entertainment industry, he got to work founding Jumpcut, a venture-funded startup that aims to uncover new voices. In the first episode of Season 3 of Me, Myself, and AI, our hosts talk with Kartik about how Jumpcut uses AI to identify creative individuals and help them develop their ideas into studio-ready productions. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders. Read more about our show and follow along with the series at https://sloanreview.mit.edu/aipodcast.  Guest bio: Kartik Hosanagar is the John C. Hower Professor of Technology and Digital Business and a professor of marketing at The Wharton School of the University of Pennsylvania. His research focuses on the digital economy and the impact of analytics and algorithms on consumers and society. Hosanagar is a 10-time recipient of MBA or undergraduate teaching excellence awards at The Wharton School. He is a serial entrepreneur who most recently founded Jumpcut Media, a startup that is using data to democratize opportunities in film and TV. Hosanagar has served as a department editor at the journal Management Science and has previously served as a senior editor at the journals Information Systems Research and MIS Quarterly. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials.

Me, Myself, and AI is a podcast on artificial intelligence in business. Join us as we kick off Season 3 on October 19, 2021. Hear from three of our Season 3 guests in this short trailer: Douglas Hamilton, associate vice president and head of AI research for global exchange operator Nasdaq Sarah Karthigan, AI for IT operations manager at energy company ExxonMobil Kartik Hosanagar, professor at the University of Pennsylvania's The Wharton School and founder and CEO of Jumpcut, a data-driven film studio Read more about our series and follow along at https://sloanreview.mit.edu/ai. Join our growing community of AI leaders and enthusiasts on LinkedIn at mitsmr.com/AIforLeaders. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

"We tend not to be a company of half measures,” notes Dave Johnson, chief data and artificial intelligence officer at Moderna, “so when we decide we’re going to do something, we’re going to do it.” This characterization certainly seems to fit the Cambridge, Massachusetts-based biotech company that made a name for itself in 2020 upon releasing one of the first COVID-19 vaccines approved by the U.S. Food and Drug Administration for emergency use to combat the coronavirus. In this bonus episode, Sam and Shervin learn how Moderna used artificial intelligence to speed up development of the vaccine and how the technology has helped to automate other key systems and processes to build efficiencies across the organization. Dave also describes Moderna’s digital-first culture and offers insights around collaboration that can be applied across industries. Read the episode transcript here. Continue the conversation with us on LinkedIn at https://mitsmr.com/AIforLeaders. We’ve created a group called AI for Leaders specifically for audience members like you. You can catch up on back episodes of the show, meet show creators and hosts, tell us what you want to hear about in Season 3, and discuss key issues about AI implementation with other like-minded people. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Guest bio: Dave Johnson is chief data and artificial intelligence officer at Moderna, where he is responsible for all enterprise data capabilities, including data engineering, data integration, data science, and software engineering. Johnson earned a doctorate in information physics and has more than 15 years of experience in software engineering and data science. He has spent more than a decade working exclusively in enterprise pharma and biotech companies. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Technology presents many opportunities, but it also comes with risks. Elizabeth Renieris is uniquely positioned to advise the public and private sectors on ethical AI practices, so we invited her to join us for the final episode of Season 2 of the Me, Myself, and AI podcast. Elizabeth has worked for the Department of Homeland Security and private organizations in Silicon Valley, and she founded the legal advisory firm Hackylawyer. She now serves as founding director of the Notre Dame-IBM Technology Ethics Lab, which is focused on convening leading academic thinkers and technology executives to help develop policies for the stronger governance of AI and machine learning initiatives. In this episode, Elizabeth shares her views on what public and private organizations can do to better regulate their technology initiatives. Read the episode transcript here. Thank you for joining us for Season 2 of Me, Myself, and AI. We'll be back this fall with new episodes, and may have a bonus for you this summer. In the meantime, stay in touch by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders. Read more about our show and follow along with the series at https://sloanreview.mit.edu/aipodcast. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Guest bio: Elizabeth Renieris is the founding director of the Notre Dame-IBM Technology Ethics Lab, the applied research and development arm of the University of Notre Dame’s Technology Ethics Center, where she helps develop and oversee projects to promote human values in technology. She is also a technology and human rights fellow at the Carr Center for Human Rights Policy at Harvard’s Kennedy School of Government, a practitioner fellow at Stanford’s Digital Civil Society Lab, and an affiliate at the Berkman Klein Center for Internet and Society. Renieris’s work is focused on cross-border data governance as well as the ethical challenges and human rights implications of digital identity, blockchain, and other new and advanced technologies. As the founder and CEO of Hackylawyer, a consultancy focused on law and policy engineering, Renieris has advised the World Bank, the U.K. Parliament, the European Commission, and a variety of international and nongovernmental organizations on these subjects. She is also working on a forthcoming book about the future of data governance through MIT Press. Renieris holds a master of laws degree from the London School of Economics, a Juris Doctor from Vanderbilt University, and a bachelor of arts degree from Harvard College. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Colin Lenaghan says he wakes up every Monday morning looking forward to the week ahead and what he’ll learn as he continues to lead digital transformation and artificial intelligence projects at work. With nearly a quarter-century under his belt working in revenue management at PepsiCo, these technology implementation projects keep him and his team on their toes while positioning the consumer packaged goods company for continued success long into the future. In this episode, we speak with Colin about some of the AI projects his team is working on and get his take on the skills and competencies organizations should foster to set up technology implementations for success. Read the episode transcript here. Read more about our show and follow along with the series at https://sloanreview.mit.edu/aipodcast. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Your reviews are essential to the success of Me, Myself, and AI. For a limited time, we’re offering a free download of MIT SMR’s best articles on artificial intelligence to listeners who review the show. Send a screenshot of your review to smrfeedback@mit.edu to receive the download. Guest bio: Colin Lenaghan is global senior vice president for net revenue management at PepsiCo. In his 24-year career at PepsiCo, Lenaghan has held positions across the company’s strategy, finance, insights, and commercial groups and gained deep experience across all categories in the PepsiCo portfolio. He spearheads digital transformation to leverage artificial intelligence and machine learning capabilities to drive improved performance across the value chain, including a project to set up a technology venture unit in Israel. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Huiming Qu didn’t plan to work in data science, a nascent field at the time she was pursuing a Ph.D. in computer science, but one course in data mining changed all of that. She started her career in the research department at IBM, transitioned to a 50-person startup, spent some time in the financial services industry, and today leads data science and machine learning in the marketing and online functions at The Home Depot. In this episode, Huiming explains the similarities and differences between her previous experiences and her current role, in which she is tasked with helping customers more easily find the products and services they need as they embark on home improvement projects. (And who hasn’t started at least one of those since the COVID-19 pandemic shifted many of us to working from home?) She also outlines some of the challenges of managing a data set of over 2 million product SKUs and getting pilot programs to market quickly, and she explains why she champions the need for cross-functional teams to execute complex technology projects. Read the episode transcript here.   Read more about our show and follow along with the series at https://sloanreview.mit.edu/aipodcast.   Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Your reviews are essential to the success of Me, Myself, and AI. For a limited time, we’re offering a free download of MIT SMR’s best articles on artificial intelligence to listeners who review the show. Send a screenshot of your review to smrfeedback@mit.edu to receive the download. Guest bio: Huiming Qu leads the online data science and platform team enabling search, product recommendations, real-time personalization, visual shopping, and various other innovations for The Home Depot’s digital channels. She is a technical leader with deep expertise in artificial intelligence, data science, engineering, and product leadership, with a proven record of driving billion-dollar contributions with scalable machine learning solutions and strategic innovation. Qu has more than 10 years of experience managing large AI and data science programs at IBM’s Watson research lab, Distillery, and American Express. She earned a Ph.D. in computer science from the University of Pittsburgh; holds six patents and has others pending approval; and has published more than a dozen academic papers around data management, machine learning, and optimization. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.  

Chris Couch has a unique role, serving as senior vice president and CTO of automotive supplier Cooper Standard as well as CEO of Liveline Technologies, a startup born from the CS Open Innovation initiative. Both organizations use AI to manufacture products the average consumer likely never thinks twice about, such as brake fluid and polymer seals for car doors. In this episode, we talk with Chris about open innovation, automating rote processes without displacing human workers, and attracting talent by fostering a startup culture. Read the episode transcript here. For more on how humans and machines can collaborate successfully, read the 2020 Artificial Intelligence and Business Strategy report, “Expanding AI’s Impact With Organizational Learning." Read more about our show and follow along with the series at https://sloanreview.mit.edu/aipodcast. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Your reviews are essential to the success of Me, Myself, and AI. For a limited time, we’re offering a free download of MIT SMR’s best articles on artificial intelligence to listeners who review the show. Send a screenshot of your review to smrfeedback@mit.edu to receive the download. Guest bio: With more than 21 years of global automotive manufacturing experience, Christopher Couch serves as senior vice president and CTO for Cooper Standard, where he leads R&D, product development and engineering, product strategy, and program management. He also has P&L responsibility for Applied Materials Science, a venture business unit focused on the commercialization of unique materials developed by the company. Couch also leads the CS Open Innovation initiative, which aims to position Cooper Standard as the partner of choice for open innovation with startups, universities, and other suppliers. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

JoAnn Stonier can’t deny that her role as chief data officer at Mastercard isn’t easy. Advising the company on the mitigation of current and future risk while guiding her team to think critically about the problems they’re using AI to solve is challenging — but, she says, it’s also fun. In this episode, JoAnn talks with Sam Ransbotham and Shervin Khodabandeh about the elements of her job that are both demanding and rewarding. She also touches on the skill sets she finds most valuable in her colleagues and shares how her work in interior design helps her reframe technology challenges at work. Read the episode transcript here. Read the article Strategy For and With AI. Read more about our show and follow along with the series at https://sloanreview.mit.edu/aipodcast. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Your reviews are essential to the success of Me, Myself, and AI. For a limited time, we’re offering a free download of MIT SMR’s best articles on artificial intelligence to listeners who review the show. Send a screenshot of your review to smrfeedback@mit.edu to receive the download. Guest bio: JoAnn Stonier serves as chief data officer for Mastercard, leading the organization’s data innovation efforts while navigating current and future data risks. Stonier and her team design and operationalize Mastercard’s global data strategy, ensure governance and data quality, and guide enterprise deployment of cutting-edge data solutions, including advanced analytics and AI and the development of enterprise data platforms. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.  

1-800-Flowers faces the same cold-start problem any consumer-facing business might face: It doesn’t know exactly what its customers need when they first come to its website. What’s more unique to the platform which operates through a network of local florists and affiliates worldwide, though, is that each time a customer comes to its site, they may have a different end goal in mind. Consumers shop for gifts and floral arrangements for different occasions — as varied as funerals, birthdays, and holidays — which can make it difficult for technology to recommend the best product during a specific online shopping session. In Season 2, Episode 3, of the Me, Myself, and AI podcast, 1-800-Flowers president Amit Shah explains the company’s unique challenge as a platform business and engagement brand facing this perennial cold-start problem. He also shares his insights into why marketers may have a leg up in working with AI and machine learning, how to foster a team of curious learners, and why it’s important to tolerate failures. Read the episode transcript here. Read more about our show and follow along with the series at https://sloanreview.mit.edu/audio-series/me-myself-and-ai. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Your reviews are essential to the success of Me, Myself, and AI. For a limited time, we’re offering a free download of MIT SMR’s best articles on artificial intelligence to listeners who review the show. Send a screenshot of your review to smrfeedback@mit.edu to receive the download. Guest bio: Amit Shah has a proven track record for leading e-commerce marketing strategies while rapidly scaling user acquisition and revenue streams. As president of 1-800-Flowers.com (since August 2020), he is responsible for leading the operations and management of the 1-800-Flowers.com brand. Since joining the company in September 2011, Shah has held several roles of increasing responsibility, most recently serving as chief marketing officer from March 2017 to August 2020. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Will Grannis discovered his love for technology playing Tron and Oregon Trail as a child. After attending West Point and The Wharton School at the University of Pennsylvania, he translated his passion for game theory into an aptitude for solving problems for companies, a central component of his role as founder and leader of the Office of the CTO at Google Cloud. Will leads a team of customer-facing technology leaders who, while tasked with bringing machine learning solutions to market, approach their projects with a user-first mindset, ensuring that they first identify the problem to be solved. Will makes it clear that great ideas don’t only come from the obvious subject-area experts in the room; diverse perspectives, coupled with a codified approach to innovation, lead to the best ideas. The collaboration principles and processes Google Cloud relies on can be applied at other organizations across industries. Read the episode transcript here. Read more about our show and follow along with the series at https://sloanreview.mit.edu/audio-series/me-myself-and-ai. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Your reviews are essential to the success of Me, Myself, and AI. For a limited time, we’re offering a free download of MIT SMR’s best articles on artificial intelligence to listeners who review the show. Send a screenshot of your review to smrfeedback@mit.edu to receive the download. Guest bio: Will Grannis is the founder and leader of Google Cloud’s CTO Office, a team of senior engineers whose mission is to foster collaborative innovation between Google and its largest customers. Prior to joining Google in 2015, Grannis spent the last two decades as an entrepreneur, enterprise technology executive, and investor, building and scaling technical platforms that today power commerce, transportation, and the public sector. He’s been a developer, product manager, CTO, SVP of Engineering, and CEO, building a wide variety of platforms and teams along the way. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Craig Martell says he won the career lottery. After studying logic, philosophy, political science, and political theory, he completed a Ph.D. in computer science and found his way to machine learning, a field he thoroughly enjoys. After spending time at Dropbox and LinkedIn, Craig headed to Lyft, where he runs the LyftML engineering team. He’s also an adjunct professor at Northeastern University in Seattle. We kick off Season 2 of Me, Myself, and AI discussing a particular trend Craig has seen in the AI and machine learning space: As organizations depend more on technology-driven solutions to solve business problems, algorithms themselves are less important than how they fit into an overall engineering product pipeline and product development road map. Craig shares his thoughts about what this shift means for academic education and cross-functional collaboration in organizations, and the hosts pick his brain about how to combat unconscious bias. Read the episode transcript here. Read more about our show and follow along with the series at https://sloanreview.mit.edu/aipodcast. To find out more about the movie Coded Bias, which Craig mentions during the interview, visit https://www.codedbias.com. To learn more about the work of MIT Media Lab researcher Joy Buolamwini, visit her page on the lab's website: https://www.media.mit.edu/people/joyab/overview/ Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Your reviews are essential to the success of Me, Myself, and AI. For a limited time, we’re offering a free download of MIT SMR’s best articles on artificial intelligence to listeners who review the show. Send a screenshot of your review to smrfeedback@mit.edu to receive the download. Guest bio: Craig Martell is head of machine learning at Lyft and an adjunct professor of machine learning for Northeastern University’s Align program in Seattle. Before joining Lyft, he was head of machine intelligence at Dropbox, led a number of AI teams and initiatives at LinkedIn, and was a tenured professor at the Naval Postgraduate School in Monterey, California. Martell has a Ph.D. in computer science from the University of Pennsylvania and is coauthor of Great Principles of Computing (MIT Press, 2015). We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Kay Firth-Butterfield was teaching AI, ethics, law, and international relations when a chance meeting on an airplane landed her a job as chief AI ethics officer. In 2017, Kay became head of AI and machine learning at the World Economic Forum, where her team develops tools and on-the-ground programs to improve AI understanding and governance across the globe. In the final episode of the first season of the Me, Myself, and AI podcast, Kay joins cohosts Sam Ransbotham and Shervin Khodabandeh to discuss the democratization of AI, the values of good governance and ethics in technology, and the importance of having people understand the technology across their organizations — and society. She also weighs in on other themes our hosts have discussed this season, including education, collaboration, and innovation. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast between MIT Sloan Management Review and Boston Consulting Group, hosted by Sam Ransbotham and Shervin Khodabandeh. Its engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Guest bio: Kay Firth-Butterfield is head of AI and machine learning and a member of the executive committee of the World Economic Forum. In the United Kingdom, she is a barrister with Doughty Street Chambers and has worked as a mediator, arbitrator, part-time judge, business owner, and professor. She is vice chair of the IEEE Global Initiative for Ethical Considerations in Artificial Intelligence and Autonomous Systems and serves on the Polaris Council of the U.S. Government Accountability Office advising on AI. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Arti Zeighami’s interest in artificial intelligence started when he read science fiction as a teen. Yet as head of advanced analytics and AI for global retailer H&M Group, his leadership style focuses on reality: first building a business case and a proof of concept, and then undergoing an agile process of iteration and scaling, failure and success, measurement and improvement. In this episode, Arti talks about weaving AI into the value chain in the fashion industry — specifically around personalization, pricing, merchandising and forecasting. He has coined the term amplified intelligence — where humans and machines work together — and in this episode shares stories and practical tips on how teams can get started and scale successfully. Read the episode transcript here. Read more about our show and follow along with the series at https://sloanreview.mit.edu/audio-series/me-myself-and-ai. Me, Myself, and AI is a collaborative podcast between MIT Sloan Management Review and Boston Consulting Group. Its engineer is David Lishansky, and its coordinating producers are Allison Ryder and Sophie Rüdinger. Guest bio: Arti Zeighami is a senior executive and a business leader at H&M Group. As chief data and analytics officer, he is responsible for all AI, analytics, and data capabilities across all of the company’s brands. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Mattias Ulbrich has always been interested in new technology. As CIO of Porsche and CEO of Porsche Digital, he runs a subsidiary focused on the “new stuff” — new ideas, new models, and new opportunities. That means implementing innovations in AI, cloud technology, and blockchain in local markets around the world, and instilling a culture of continuous learning within his own cross-functional workforce. In this episode, Mattias shares examples of how AI is accelerating innovation at Porsche — by enhancing product design and the driving experience, improving production and sustainability efforts, and better managing the global supply chain. He has also connected some unlikely dots from other spaces — for example, by using the sound of an espresso machine to inform car component design. Read the episode transcript here. Read more about our show and follow along with the series at https://sloanreview.mit.edu/aipodcast. Me, Myself, and AI is a collaborative podcast between MIT Sloan Management Review and Boston Consulting Group, hosted by Sam Ransbotham and Shervin Khodabandeh. Its engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Guest bio: Mattias Ulbrich has been CIO at Dr. Ing. h.c. F. Porsche AG since October 2018 and CEO of Porsche Digital GmbH since April 2019. After studying electrical engineering at the Technical University of Braunschweig, Mattias began his career in the sales division of American IT company Hewlett-Packard in 1993. He joined Audi AG in 1998, working at the Neckarsulm, Germany, site until 2003. Mattias was subsequently appointed CIO at SEAT in Barcelona, Spain, and then joined Volkswagen in 2006. From 2012-2018, Mattias was CIO at Audi AG. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

As vice president of innovation at logistics company DHL, Gina Chung oversees a 28,000-square-foot innovation facility in Chicago. Fascinated with supply chains since college (“I think it’s something to do with the fact that I’m from New Zealand and grew up in a pretty isolated part of the world,” she explains), she spearheads AI and robotics projects focused on front-line operations — like automated pallet inspection and stacking, delivery route optimization, and aircraft utilization. Gina notes that “the first day for AI is the worst day”: The technology improves with human input over time, achieving accuracy to a level where people trust and embrace it. She describes how success requires closely collaborating with key stakeholders, integrating change management, bringing teams along when introducing new technology, and designing solutions with the end user in mind. Read the episode transcript here. Read more about our show and follow along with the series at https://sloanreview.mit.edu/aipodcast. Me, Myself, and AI is a collaborative podcast between MIT Sloan Management Review and Boston Consulting Group, hosted by Sam Ransbotham and Shervin Khodabandeh. Its engineer is David Lishansky, and the coordinating producers are Allison Ryder and Sophie Rüdinger. Guest bio: Gina Chung is vice president, Innovation Americas, at DHL, where she is responsible for DHL’s Americas Innovation Center, a purpose-built platform to engage customers, startups, and industries on the future of logistics. She manages a portfolio of projects focused on the rapid testing and adoption of technologies such as collaborative robotics and artificial intelligence across logistics operations. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Slawek Kierner, senior vice president of enterprise data and analytics at Humana, has been immersed in data for as long as he can remember. His fascination with process simulations began on his first PC running MATLAB and Sumulink, and later led him to innovative roles at Procter & Gamble and Nokia. His desire to use data for a noble purpose drove Slawek to Humana, where he leverages AI to solve problems around medication adherence and predict population health outcomes. Tune in to hear Slawek share stories on recreating synthetic individual profiles indistinguishable from real humans (helping physicians better predict patient admissions and behaviors), and how his team created an internal machine learning platform that gives data scientists access to open source capabilities. All the in pursuit of helping human beings live longer, healthier lives. Read the episode transcript here. Read more about our show and follow along at sloanreview.mit.edu/aipodcast. Me, Myself, and AI is Me, Myself, and AI is a collaborative podcast between MIT Sloan Management Review and Boston Consulting Group, hosted by Sam Ransbotham and Shervin Khodabandeh. Its engineer is David Lishansky, and coordinating producers are Allison Ryder and Sophie Rüdinger. Guest bio: Slawek Kierner is Humana’s senior vice president, digital health and analytics. He is responsible for enabling data governance, analytics platforms, data science, and artificial intelligence integration across the enterprise to foster innovative solutions that help Humana’s communities, members, care teams, and employees more easily take actions for better health outcomes. Slawek has previously served as the chief data and analytics officer for the Microsoft Business Applications Group and has led digital marketing operations and information systems for Procter & Gamble’s European business. He also served as a board member and CIO for P&G’s Central Europe division. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Prakhar Mehrotra, vice president of machine learning at Walmart, shares his experience and how it prepared him to lead an AI team at a $500B retailer. Tasked with using AI to help with decision-making and enhance the business, Prakhar focuses on the technology that improves store merchandising (pricing, inventory management, financial planning). Before joining Walmart, Prakhar led data scientists and developed stochastic models at Uber and Twitter, where he learned how to move quickly and scale AI. (Fun fact: he even drove for Uber to better understand the driver experience — a perfect example of the role empathy plays in AI.) Hear Prakhar share stories on rallying and educating teams on AI, the relationship of AI and business intelligence, and what it means to make big bets in an enterprise setting. Read the episode transcript here. Me, Myself, and AI is a collaborative podcast betweenMIT Sloan Management Reviewand Boston Consulting Group, hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and coordinating producers are Allison Ryder and Sophie Rüdinger.   Guest bio: As vice president of machine learning, Prakhar Mehrotra is one of the top executives for AI and machine learning at Walmart and an internationally recognized leader and innovator in the field. He was recently awarded The Franz Edelman Medal by INFORMS for significant contributions in data science and advanced analytics. He is a senior member of the Institute of Electrical and Electronics Engineers and serves as a peer reviewer for top conferences and journals in AI, including the Association for the Advancement of Artificial Intelligence conference, the Conference on Computer Vision and Pattern Recognition, and the International Conference on Autonomous Agents and Multiagent Systems. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.

Why do only 10% of companies succeed with AI? In this series by MIT SMR and BCG, we talk to the leaders who've achieved big wins with AI in their companies and learn how they did it. Hear what gets experts from companies like Walmart, DHL, and others excited to do their jobs every day and what they consider the keys to their success. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials. We want to know how you feel about Me, Myself, and AI. Please take a short, two-question survey.