TheySaid: Real Strategies for Customer Success
By TheySaid
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Category: Management
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Episodes: 95
Description
On this podcast, you’ll hear from forward-thinking leaders about the Customer Success strategies that matter most. Welcome to the no-fluff podcast for Customer Success. Powered by the team at TheySaid.
| Episode | Date |
|---|---|
|
Use VOC Feedback to Figure Out Workarounds That DON’T Include New Features
|
Aug 01, 2022 |
|
You're Doing VOC, but Is It Working?
|
Jul 21, 2022 |
|
How to Flex Your Voice of Customer Muscle With Slack VOC Expert
|
Jul 11, 2022 |
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Build the Product Your Customers Want Using VOC Data
|
Jun 28, 2022 |
|
The Meeting That Every VOC Program Is Missing
|
Jun 14, 2022 |
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Box’s Jeff Justice Williams on Building a VOC Program at Scale
|
Jun 06, 2022 |
|
Actually Closing the Loop With Customers in a VOC Program
|
May 16, 2022 |
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The Advanced Voice of Customer Program Blueprint
|
May 06, 2022 |
|
Digital CS at Mega-Scale: VMware’s Approach
|
Mar 10, 2022 |
|
A Quick-Start Guide to Data-Driven Digital CS
|
Feb 24, 2022 |
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The 5 Stages of Digital Customer Success Maturity
|
Feb 16, 2022 |
|
Tips for Launching a Digital CS Strategy, with Elisabeth Courland
|
Feb 10, 2022 |
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The Future of Digital CS? Just Take a Look at Brian LaFaille’s Program
|
Feb 03, 2022 |
|
For Gainsight’s Lane Holt, Digital CS Is a Strategy, Not a Segment
|
Dec 20, 2021 |
|
Use High-Touch Strategies to Inform Your Digitally-Led Model
|
Dec 10, 2021 |
|
GitLab’s Jeff Beaumont on How CS Ops Drives Net Retention
|
Dec 02, 2021 |
|
Why Customer Onboarding Should Never Really End
|
Nov 11, 2021 |
|
Signs Your CS Team Is Operating Like a Cost Center, Not a Profit Center
|
Nov 04, 2021 |
|
How to Break Into CS Ops With Gainsight’s Seth Wylie
|
Oct 27, 2021 |
|
How CS Ops Works at LinkedIn
|
Oct 14, 2021 |
|
Why CS Has the Best Opportunity to Hire, Retain, and Promote More Black Leaders
|
Oct 07, 2021 |
|
The Core Themes of Customer-Led Growth
|
Sep 30, 2021 |
|
Scaling? Here’s How to Get Ahead of a Declining Customer Experience
|
Sep 23, 2021 |
|
Two Tactics to Level-Up Your VOC Program
|
Sep 15, 2021 |
|
Engineering Customer-Value-Led Growth
|
Sep 09, 2021 |
|
3 Great Things That Happen When CS Owns Sales Engineering
|
Sep 03, 2021 |
|
How to Get Budget For a CX Initiative
|
Aug 26, 2021 |
|
Asana’s Kalina Bryant on Why a Culture of Connection and Empathy is Key to Successful Customer Advocacy in a Hybrid World
|
Aug 19, 2021 |
|
3 Tactics for Accelerating Your Career From Gainsight’s CCO
|
Aug 12, 2021 |
|
How to Use Health Scores and Usage Data to Increase Customer Retention
|
Aug 05, 2021 |
|
How to Measure VOC at the Speed of Relevance
|
Jul 29, 2021 |
|
A Hiring Philosophy From Klue’s VP of CS
|
Jul 22, 2021 |
|
CCOs Need These Skills to Become COO
|
Jul 15, 2021 |
|
How CS Teams Can Help Support Orgs Be More Proactive
|
Jul 08, 2021 |
|
How Salesforce Monetizes Customer Success
|
Jul 01, 2021 |
|
The New School System of Customer Segmentation
|
Jun 24, 2021 |
|
Defining the Ideal Customer Profile: The CS Leader’s Guide
|
Jun 17, 2021 |
|
How Outreach Reduces TTV With Customer Education
|
Jun 10, 2021 |
|
How We Drive Advocacy Through Customer Marketing
|
Jun 03, 2021 |
|
Step 1 of Growing Your Executive Influence
|
May 26, 2021 |
|
Why CCOs of the Future May Have a Background in Product
|
May 13, 2021 |
|
Moving From a Career in Sales to CS? Listen to This VP’s Advice
|
May 13, 2021 |
|
If Your Risk Assessment Doesn’t Look at Personas Within Accounts, It’s Not Accurate
|
May 06, 2021 |
|
6 Ingredients CSMs Need to Mix Into Every Customer Relationship
|
May 06, 2021 |
|
Why CSMs Must Act Like Psychologists
|
May 06, 2021 |
|
Breaking Down the Risk Escalation Process
|
Apr 28, 2021 |
|
“Treat Onboarding Like a Product” and Other Advice for Working with High Volume/SMB Customers
|
Apr 27, 2021 |
|
Debate Part 2: Does Assigning Ownership Create Division?
|
Apr 14, 2021 |
|
Debate Part 1: Is “Ownership” a Last-Century Concept?
|
Apr 14, 2021 |
|
How VMware Sets Up Listening Posts for Customer Sentiment
|
Apr 06, 2021 |
|
Does Your Success Team Have an “Innovation and Intelligence” Role?
|
Apr 06, 2021 |
|
How Customer Success Becomes Equal to Product, Sales, and Marketing
|
Mar 31, 2021 |
|
How Digital Customer Engagement Works at Zendesk
|
Mar 31, 2021 |
|
Interview CSMs like Intercom
|
Mar 24, 2021 |
|
Don’t Just Throw Together a Digitally-Led Engagement Model (Panel Discussion)
|
Mar 19, 2021 |
|
Build vs. Buy? You Need to Lay a Foundation for CS First
|
Mar 17, 2021 |
|
Coach CSMs on How to Communicate “Fires” Internally
|
Mar 17, 2021 |
|
A 360° Growth and Maintenance Plan For Your Low-Tier Customers
|
Mar 17, 2021 |
|
Why Your NPS Might Be Higher in the U.S.
|
Mar 17, 2021 |
|
De-Risking Account Transitions
|
Mar 11, 2021 |
|
Career Lessons From 15 Years in Tech
|
Mar 11, 2021 |
|
Why It’s Not “If” CSMs Should Own Renewals, It’s “When”
|
Mar 03, 2021 |
|
A Customer Advisory Board Plan That Works
|
Mar 03, 2021 |
|
The Low-Touch Model Maturity Scale
|
Mar 01, 2021 |
|
Bring Customers Into The Heart of Your Business, Literally
|
Feb 25, 2021 |
|
3 Essential Questions to Ask Before Buying Software
|
Feb 25, 2021 |
|
CS Ops: The Force Multiplier Role
|
Feb 25, 2021 |
|
Risk Forecasting Should Be in Your DNA
|
Feb 25, 2021 |
|
These 5 Coaching Methods Will Build a Consultative Mindset With CSMs
|
Feb 06, 2021 |
|
3 Ways to Strengthen Your Relationship with Product
|
Jan 28, 2021 |
|
Coach Your CSMs to Facilitate Engaging Meetings
|
Jan 28, 2021 |
|
Finance Feedback for CCOs (From Blend, Lever, UserTesting, and Higher Logic)
|
Jan 18, 2021 |
|
How to Build a Customer Advocacy Program
|
Jan 12, 2021 |
|
Tactics for a Stronger CCO & CMO Relationship
|
Jan 12, 2021 |
|
The Customer Data Your Cross-Functional Peers Need
|
Jan 12, 2021 |
|
CSM Comp Plans: How to Think About the Base Salary/Variable Split
|
Jan 07, 2021 |
|
Be the CCO That Builds a Relationship With Marketing
|
Jan 05, 2021 |
|
Why You Should Implement a Customer Maturity Index
|
Jan 05, 2021 |
|
2020 Year in Review
|
Dec 29, 2020 |
|
An Incentive Structure that Drives a Customer-Centric Mindset
|
Dec 16, 2020 |
|
Signs You Have an “Everything Department"
|
Dec 16, 2020 |
|
Your First CS Hire Explained
|
Dec 16, 2020 |
|
Career Pathing for CSMs
|
Dec 08, 2020 |
|
What to Look For in Your First Customer Success Hires
|
Dec 08, 2020 |
|
Your First 90 Days in Founding a CS Team
|
Dec 08, 2020 |
|
When and How to Introduce Success in the Sales Cycle
|
Dec 01, 2020 |
|
Advocate for These Sales and CS Incentive Changes
|
Dec 01, 2020 |
|
Create Playbooks to Mitigate Risk
|
Nov 19, 2020 |
|
5 Prerequisites to Scaling Customer Success
|
Nov 17, 2020 |
|
Get the CFO to See CS as a Revenue Driver
|
Oct 27, 2020 |
|
CS Needs to Play a Bigger Role in the Feature Request Process
|
Oct 22, 2020 |
|
Creating a Relationship Coverage Strategy
|
Oct 09, 2020 |
|
Four Points of Friction Between Sales and Success
|
Oct 06, 2020 |
|
The Challenger Concept for Customer Success
|
Oct 06, 2020 |
|
Creating Feedback Loops Between Success, Product, and Marketing
|
Oct 02, 2020 |