Five Star Counsel Podcast
By John Strohmeyer
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Category: Entrepreneurship
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Subscribers: 2
Reviews: 0
Episodes: 133
Description
What would a law firm built by the founders of Disney, Four Seasons, Amazon, and Zappos look like? Lawyers (and other professionals) aren't in the same "service" industry as those companies, but that doesn't mean we can't benefit from employing their rigorous service mindsets. We give you inspiration and tactics to smooth out your processes, bolster your reputation, and increase your revenue - every episode of Five Star Counsel has actionable tips for you to build the firm that clients rave about!
| Episode | Date |
|---|---|
|
Spring Break! Plus, a Practical Guide to Come in Season 3...
|
Apr 05, 2023 |
|
S2 E13. Answering Our Show's Big Question
|
Mar 16, 2023 |
|
S2 E12. Recovering From Service Mistakes
|
Feb 23, 2023 |
|
S2 E11. Making Service Improvements
|
Jan 20, 2023 |
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S2 E10. Maintaining Your Service Consistency
|
Jan 11, 2023 |
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S2 E9. Setting Your Delivery Standards
|
Jan 05, 2023 |
|
S2 E8. Your People: Hiring, Training, and Managing
|
Dec 13, 2022 |
|
Service Delivery in the New Experience Economy w/ Joe Pine
|
Dec 06, 2022 |
|
S2 E7. Defining the Five Star Experience
|
Nov 17, 2022 |
|
S2 E6. Avoiding Red Herrings
|
Nov 01, 2022 |
|
S2 E5. Managing the Forest
|
Oct 27, 2022 |
|
Creating Frictionless Payment Experiences w/ Ben Brideaux - Live From Clio Cloud Con
|
Oct 21, 2022 |
|
S2 E4. What's Your Needle?
|
Oct 20, 2022 |
|
The Top 6 Factors Clients Use When Hiring a Firm w/ Nika Kabiri - Live From Clio Cloud Con
|
Oct 19, 2022 |
|
S2 E3: Your Firm's MISSION
|
Oct 18, 2022 |
|
Parsing Client Service vs. Experience w/ Jack Newton - Live From Clio Cloud Con
|
Oct 17, 2022 |
|
Live From Clio Cloud Con: 2022 Legal Trends Report w/ Joshua Lenon
|
Oct 10, 2022 |
|
S2 E2: Your Firm's VALUES
|
Oct 07, 2022 |
|
S2 E1: Your Firm's VISION
|
Oct 05, 2022 |
|
S2 E0: Five Star Bootcamp - The Five Star Method and What Service ISN'T
|
Oct 03, 2022 |
|
FSC Rewind: Running Your Service Delivery Like Disney w/ Lee Cockerell
|
Sep 22, 2022 |
|
Season 2 TEASER
|
Sep 01, 2022 |
|
FSC Rewind: Building Expert Status w/ Mike Whelan
|
Aug 24, 2022 |
|
FSC Rewind: Optimizing Your Intake Process w/ Billie Tarascio
|
Aug 17, 2022 |
|
FSC Rewind: Ditching the Billable Hour w/ Jonathan Stark
|
Aug 10, 2022 |
|
FSC Rewind: How and Why to Score Your Leads Using Data w/ Paul Kortman
|
Aug 02, 2022 |
|
FSC Rewind: Nailing Your Interview and Hiring Process w/ Molly McGrath
|
Jul 27, 2022 |
|
FSC Rewind: Growth Strategies Without Going Crazy w/ David Heinemeier Hansson
|
Jul 20, 2022 |
|
FSC REWIND: Increasing Your Speed to Expert w/ Maddy Martin
|
Jul 12, 2022 |
|
FSC REWIND: Understanding your Firm's Growth Stage w/ Adam Anderson
|
Jul 06, 2022 |
|
100. EPISODE 100! Season 2 Preview & Season 1 Recap
|
Jun 28, 2022 |
|
99. Improving and Making the Most of Legal Conferences w/ Mike Whelan
|
Jun 21, 2022 |
|
98. Finding Inspiration for Great Service w/ Ernie Svenson
|
Jun 14, 2022 |
|
97. Making AMAZING Service Your Firm's Norm w/ Shep Hyken
|
Jun 07, 2022 |
|
96. Your People-Focused Law Firm w/ Stephanie Everett
|
Jun 02, 2022 |
|
95. The Value of Empathy, Risk-Taking, and Failure in Law Practice w/ Jordan Furlong
|
May 24, 2022 |
|
94. Privacy Policies, Automation, and Why You Should Care w/ Donata Stroink-Skillrud
|
May 17, 2022 |
|
93. Crafting and Safeguarding Your Online Presence w/ Ruth Carter
|
May 10, 2022 |
|
92. Five Star Listener Q&A
|
May 03, 2022 |
|
91. Thriving With a Dual-Profession Niche Practice w/ Boyd Shepherd
|
Apr 26, 2022 |
|
90. Five Star Recap - Episodes 81-89
|
Apr 19, 2022 |
|
89. The Consumerization of Legal w/ Kim Bennett
|
Apr 12, 2022 |
|
88. FSC Live from ABA TECHSHOW!
|
Apr 05, 2022 |
|
87. Building the Data-Driven Law Firm w/ Ed Walters
|
Mar 29, 2022 |
|
86. Tech Trends You Shouldn't Spend Money On (Yet) w/ Jess Birken and Jared Correia
|
Mar 22, 2022 |
|
85. Going Solo and Thriving with Your Practice w/ Carolyn Elefant
|
Mar 15, 2022 |
|
84. Delivering Real Value with Subscriptions w/ Jonathan Tobin
|
Mar 08, 2022 |
|
83. Finding Your Email Solutions w/ Jess Birken
|
Mar 01, 2022 |
|
82. Email Delegation for Attorneys w/ Maddy Martin, Jess Birken, and Tyson Mutrux
|
Feb 22, 2022 |
|
81. The Art of Email Delegation w/ Lizzy Brooks
|
Feb 15, 2022 |
|
80. Five Star Listener Q&A
|
Feb 08, 2022 |
|
79. Five Star Recap - Episodes 70-78
|
Feb 01, 2022 |
|
78. Five Star Counsel Coaching Session w/ Greg Steele
|
Jan 26, 2022 |
|
77. Utilizing Webinars to Land Your Ideal Clients w/ Paul Yokabitus
|
Jan 18, 2022 |
|
76. Reimagining Your Workplace for the New Normal w/ Anthony Davies
|
Jan 11, 2022 |
|
75. Perfecting Your Holistic Sales Process w/ Allison Williams
|
Dec 28, 2021 |
|
74. Optimizing for Google My Business w/ Paul Cashman and Wes Lungwitz
|
Dec 21, 2021 |
|
73. The Eight Layers of Legal Cybersecurity w/ Tom Lambotte
|
Dec 14, 2021 |
|
72. Growth Strategies Without Going Crazy w/ David Heinemeier Hansson
|
Dec 07, 2021 |
|
FSC REWIND: Setting Our Service Standards
|
Nov 30, 2021 |
|
71. Training Your Staff for Tech Proficiency w/ Alicia Pierre
|
Nov 24, 2021 |
|
70. Nailing Your Interview and Hiring Process w/ Molly McGrath
|
Nov 16, 2021 |
|
FSC REWIND: Values, Culture, and Standards
|
Nov 09, 2021 |
|
69. The Evolving Role of Non-Lawyers in the Law Firm w/ Michelle Spencer
|
Nov 02, 2021 |
|
68. Implementing a Results-Only Work Environment w/ Jody Thompson
|
Oct 26, 2021 |
|
67. Generating Amazing Referrals w/ Stacey Brown Randall
|
Oct 19, 2021 |
|
66. Five Star Service Essentials
|
Oct 12, 2021 |
|
65. Big Tech's Role in the Legal Service Economy w/ Conrad Saam
|
Oct 05, 2021 |
|
64. Employee Onboarding for the Modern Law Firm w/ Justie Nicol
|
Sep 28, 2021 |
|
63. Adopting a Value Pricing Strategy w/ Ed Kless
|
Sep 21, 2021 |
|
62. Running Your Service Delivery Like Disney w/ Lee Cockerell
|
Sep 14, 2021 |
|
61. Developing Your Firm's Sales Plan (Don't Be Afraid!) w/ Steve Fretzin
|
Sep 07, 2021 |
|
60. Implementing Better Automation and Systems w/ Stacy Carlson
|
Aug 24, 2021 |
|
59. Demystifying the Law for Our Clients w/ Tiffany Christianson
|
Aug 17, 2021 |
|
58. Optimizing Your Intake Process w/ Billie Tarascio
|
Aug 10, 2021 |
|
57. Mastering Your Firm's Internal Training w/ Matt Gjertsen
|
Aug 03, 2021 |
|
56. Improving Your Interview and Hiring Process w/ Davis Nguyen
|
Jul 27, 2021 |
|
55. Optimizing Your Site for Conversions and Clarity w/ Quinn Zeda
|
Jul 20, 2021 |
|
54. Making the Right Tech Choices for Your Firm w/ Colin Levy
|
Jul 16, 2021 |
|
53. Building a Great Virtual Law Firm w/ Sam Mollaei
|
Jul 13, 2021 |
|
52. Integrating New Tech into Your Practice w/ Joshua Lenon
|
Jul 08, 2021 |
|
51. Asking the Right Questions and Building Rapport w/ Brock Hendricks
|
Jul 01, 2021 |
|
50. Dealing with Burnout and Work-Life Balance as an Attorney w/ Sherry Walling
|
Jun 28, 2021 |
|
49. Avoiding Grievances with Great Service w/ Lisa Gonzalez
|
Jun 25, 2021 |
|
48. Ditching the Billable Hour w/ Jonathan Stark
|
Jun 22, 2021 |
|
47. Your Great Service IS Your Marketing (and Vice Versa) w/ Jordan Ostroff
|
Jun 18, 2021 |
|
46. Succeeding with Your Own Online Course w/ Stephen Ladek
|
Jun 01, 2021 |
|
45. Managing Stress to Maximize Productivity w/ Olivia Vizachero
|
May 27, 2021 |
|
44. How and Why to Score Your Leads Using Data w/ Paul Kortman
|
May 20, 2021 |
|
43. Reducing Client Anxiety and Friction with Marketing w/ Gyi Tsakalakis
|
May 18, 2021 |
|
42. Building a Legal Subscription Service w/ Dan Lear
|
May 14, 2021 |
|
41. Interviewing, Hiring, and Onboarding
|
May 10, 2021 |
|
40. Mastering Consistent Marketing w/ Chelsea Williams
|
May 06, 2021 |
|
39. Building a Great Course to Serve New Clients w/ Joey Vitale
|
May 03, 2021 |
|
38. Designing Your 'Win the Day' Checklist w/ Jess Birken
|
Apr 29, 2021 |
|
37. Embracing Your Personality and Humor w/ Lianna Patch
|
Apr 26, 2021 |
|
36. Increasing Your Speed to Expert w/ Maddy Martin
|
Apr 20, 2021 |
|
35. Automating Your Documents and The Future of Legal Products w/ Dorna Moini
|
Apr 19, 2021 |
|
34. Finding & Developing Your Practice Niche w/ Emily Albrecht
|
Apr 15, 2021 |
|
33. Focusing on Your Highest & Best Use w/ Talitha Gray Kozlowski
|
Apr 13, 2021 |
|
32. Structuring Communication with Clients w/ Colin Ley
|
Apr 08, 2021 |
|
31. Setting Our Service Standards
|
Apr 05, 2021 |
|
30. Automating Your Client Prep & Intake w/ Justie Nicol
|
Apr 01, 2021 |
|
29. Values, Culture, and Standards
|
Mar 29, 2021 |
|
28. Measuring Your Firm's Progress with Data w/ Melissa Shanahan
|
Mar 26, 2021 |
|
27. Empathetic Communication in Client Service w/ Jennifer Longtin
|
Mar 22, 2021 |
|
26. Hiring & Training Legal Interns w/ Erik Pelton
|
Mar 18, 2021 |
|
25. Be Service-Based, Not Client-Focused
|
Mar 15, 2021 |
|
24. Top 3 Cybersecurity Threats & Tactics to Engage Clients w/ Zach Eikenberry
|
Mar 12, 2021 |
|
23. Management Secrets to Serve Your Staff w/ Matt Ludt
|
Mar 10, 2021 |
|
22. Thinking Beyond the Client Journey
|
Mar 04, 2021 |
|
21. Writing-Tech as a Service Failsafe w/ Ivy Grey
|
Mar 01, 2021 |
|
20. The 3 Main Bottlenecks in Your Law Practice w/ John Grant
|
Feb 27, 2021 |
|
19. Building Expert Status w/ Mike Whelan
|
Feb 24, 2021 |
|
18. The 26 Behaviors of an Effective Lawyer w/ Jordan Couch
|
Feb 14, 2021 |
|
17. Learning From Automated Legal Tech Products w/ Erin Levine
|
Feb 10, 2021 |
|
16. Testing Your Innovative Ideas w/ Mike Whelan
|
Feb 07, 2021 |
|
15. Management IS Service
|
Feb 02, 2021 |
|
14. Taking Smart Chances with your Marketing w/ Ryan McKeen
|
Jan 30, 2021 |
|
13. The Future of Legal Tech and Service w/ Jack Newton & George Psiharis of Clio
|
Jan 26, 2021 |
|
12. Progressing Through Business Levels
|
Jan 25, 2021 |
|
11. Selectively Breaking the Lawyer Mindset w/ Moshe Amsel
|
Jan 04, 2021 |
|
10. The Four Stages of Business
|
Dec 28, 2020 |
|
9. Mastering Your Intake and Referral Leads w/ Seth Price
|
Dec 23, 2020 |
|
8. Client Service Isn't Client Experience
|
Dec 21, 2020 |
|
7. Top 5 Alternative Billing Practices w/ Jared Correia
|
Dec 11, 2020 |
|
6. Avoiding Ethics Issues Through Good Service w/ Megan Zavieh
|
Dec 09, 2020 |
|
4. Understanding Your Product
|
Dec 08, 2020 |
|
5. Automating Time-Robbing Repetitive Tasks w/ Paul Kortman
|
Dec 04, 2020 |
|
3. Understanding your Firm's Growth Stage w/ Adam Anderson
|
Nov 29, 2020 |
|
2. Qualifying Clients & Simplifying Communication w/ Maddy Martin of Smith AI
|
Nov 28, 2020 |
|
1. What is Service?
|
Nov 24, 2020 |
|
Intro to Five Star Counsel
|
Nov 06, 2020 |