CX Passport
By Rick Denton
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Category: Management
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Episodes: 231
Description
👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.🧳Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one less traveled or the one on everyone’s summer trip list.
If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup
✅Bring CX Passport Live to your event www.cxpassportlive.com
I'm Rick Denton and I believe the best meals are served outside and require a passport
Music: Funk In The Trunk by Shane Ivers
CX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.
| Episode | Date |
|---|---|
|
The One With the Brussels Sprout Resolve – Mike Kendall E231
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Sep 16, 2025 |
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The One With the Future of Customer Experience - Bill Staikos E230 Greatest Hits
|
Sep 09, 2025 |
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The One With Theater, Hedge Funds, and Guest Journeys – Tori Signorelli E229
|
Sep 02, 2025 |
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The One With CX the Customer Would Pay For - Karyn Furstman E228 Greatest Hits
|
Aug 26, 2025 |
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The one with the 3 values - Michel Stevens E227
|
Aug 19, 2025 |
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The One With the (CX) Pet Shop Boys - Scott Lee Holloway E226 Greatest Hits
|
Aug 12, 2025 |
|
The One With The Seat At The Table - Kate Guenther E225
|
Aug 05, 2025 |
|
The one with the CX maven - Sarah Hatter E224 Greatest Hits
|
Jul 29, 2025 |
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The One With The Neuroscience of Trust - Tim McCleary E223
|
Jul 22, 2025 |
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The One With CX in Ghana - Kojo Hayford E222 Greatest Hits
|
Jul 15, 2025 |
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The One With The 9X ROI - Dave Seaton E221
|
Jul 08, 2025 |
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The One With the AgileCX - Lauren Feehrer E220 Greatest Hits
|
Jul 01, 2025 |
|
The One With The Culture Shock Absorber - Eric Stone E219
|
Jun 24, 2025 |
|
The One With The AI Readiness Truth - Fred Stacey CEO Cloud Tech Gurus E218
|
May 27, 2025 |
|
The one with the new studio - Jessica “JP” Posey, Senior Director of CX for Kit E217
|
May 20, 2025 |
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The one with mean girls - Beth Karawan CoFounder / EVP at Imprint CX E216
|
May 13, 2025 |
|
REPLAY The one with the rapid recovery - Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing isolved E187
|
May 06, 2025 |
|
What is Southwest Thinking?! - LinkedIn live replay with Sam Stern E214
|
Apr 29, 2025 |
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The one with the hierarchy of opportunity - Ian Storm Dir Strategic Solutions at Aspect Software E213
|
Apr 22, 2025 |
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The one with the resilience - Tabitha Dunn E212
|
Apr 15, 2025 |
|
The one where she’s a diplomat - Deanna Stearns E211
|
Apr 08, 2025 |
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The one with XLAs - Doug Rabold E210
|
Apr 01, 2025 |
|
The one with WFM - Irina Mateeva E209
|
Mar 25, 2025 |
|
The one where he Disnefies Customer Retention - Vance Morris E208
|
Mar 18, 2025 |
|
The one with behavior driven CX - Candy Kothmann Call Center Director at Texas Workforce Commission E207
|
Mar 11, 2025 |
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The one with profits through consistency - Tucker Wakabayashi E206
|
Mar 04, 2025 |
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The one with the climate of CX - Jeff Louden Digital Product Manager E205
|
Feb 25, 2025 |
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The one with the psychology of loyalty - Vinay Parmar E204
|
Feb 18, 2025 |
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The one with CX the customer would pay for - Karyn Furstman E203
|
Feb 11, 2025 |
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The one with the posture of learning - Jeff Harrell E202
|
Feb 04, 2025 |
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The one with the CX bridge - Sean Cherry Experience Insights at LinkedIn E201
|
Jan 28, 2025 |
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200!!! The one with the scene setting - Michelle Pascoe E200
|
Jan 21, 2025 |
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The one with the shepherds of CX - Rachel Sheriff Chief Customer Officer at Recurly E199
|
Jan 14, 2025 |
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The one with the biker CX - Rick Malsch E198
|
Jan 07, 2025 |
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The One with the 2024 First Class Holiday Special part 2 - E197
|
Dec 31, 2024 |
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The One with the 2024 First Class Holiday Special part 1 - E196
|
Dec 24, 2024 |
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The one with the core principles - Neal Berg CX Strategist at Evolve Partners E195
|
Dec 17, 2024 |
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The one with the storytelling - Andrew Carothers CX OpenToWork E194
|
Dec 10, 2024 |
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The one with the Alaska employee experience - Jaylene Owen Dir HR & Payroll Hames Corporation E193
|
Dec 03, 2024 |
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The one with the skydiving - Dara Kiernan author of “Freefall: Leadership Lessons from the Skies” E192
|
Nov 26, 2024 |
|
The one with burrito employee experience - Lacey Davidson, HR Manager at JumBurrito E191
|
Nov 19, 2024 |
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The one where offboarding matters - Gary Marra CX #OpenToWork E190
|
Nov 12, 2024 |
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The one where we stop KPI hunting - Marcus Karlsson Customer Experience Strategist at SEB in CX Passport Episode 189
|
Nov 05, 2024 |
|
The one with the Guatemalan CX - Enrique Saenz CEO & Founder of PercepcionesCX E188
|
Oct 29, 2024 |
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The one with the rapid recovery - Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing isolved E187
|
Oct 22, 2024 |
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The one where she knows what makes us tick - Tamar Cohen CEO/Founder at HaloEffect Management E186
|
Oct 15, 2024 |
|
The one with the CX nervous system - Jameson McFarland E185
|
Oct 08, 2024 |
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The one with yellow iron CX - Lynn Daniel CEO The Daniel Group E184
|
Oct 01, 2024 |
|
The one where emotions drive experiences - Ariana Bucio COO at BP Gurus E183
|
Sep 24, 2024 |
|
The one with the AgileCX - Lauren Feehrer Founder and President of LoyaltyCraft Consulting E182
|
Sep 17, 2024 |
|
The one with CX in Ghana - Kojo Hayford, Founder CEO at eSAL E181
|
Aug 27, 2024 |
|
The one with the total experience - Robby Cloninger VP Consulting, Digital Experience at FPT Software E180
|
Aug 20, 2024 |
|
The one with the catalyst (not crusader) - Megan Burns Founder Experience Enterprises E179
|
Aug 13, 2024 |
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The one where he unifies CX - Adam Powers CX #OpenToWork E178
|
Aug 06, 2024 |
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The one with the customized resiliency kit - Sangeetha Rai VP Customer Success Northwestern Mutual E177
|
Jul 30, 2024 |
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The one with the epochal growth - Sarah Caminiti Head of US Customer Service at abcam E176
|
Jul 23, 2024 |
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The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175
|
Jul 16, 2024 |
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The one with the CX tasting menu - Courtney LeBlanc CX #OpenToWork E174
|
Jul 09, 2024 |
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The one with the CX maven - Sarah Hatter CX Maven & Creator of ElevateCX E173
|
Jul 02, 2024 |
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The one with the Severance TV lessons - Michael Mattson Chief Empathy Officer at Walk A Mile E172
|
Jun 25, 2024 |
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The One Where Chatbots Aren't Enough - Lisa Eyer Head of Client Experience and Business Insights E171
|
Jun 18, 2024 |
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The one where he just fixes it please - David Balko CX #OpenToWork E170
|
Jun 11, 2024 |
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The one with real CX research - Nicole Kyle Managing Director CMP E169
|
May 28, 2024 |
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The one with CX automation - Jasen Williams Global VP Corporate Marketing Verint E168
|
May 21, 2024 |
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The one with the (CX) Pet Shop Boys - Scott Lee Holloway, VOC Manager APS Bank (Malta) E167
|
May 14, 2024 |
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The one with the customer support great day - Jordan Hooker CX #OpenToWork E166
|
May 07, 2024 |
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The one where org design gets in the way - Silvana Buljan Executive Director Bond EMEA E165
|
Apr 30, 2024 |
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The one with the Disney Wisdom - Francesca Tempestini - Employee Experience Advocate E164
|
Apr 23, 2024 |
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The one with Customer Trust - Ilenia Vidili Customer Centricity Advisor E163
|
Apr 16, 2024 |
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The one with LEGO Serious Play - Sirte Pihlaja, CEO & LEGO Serious Play Facilitator E162
|
Apr 09, 2024 |
|
The one where she’s feral about support - Ashley Hayslett CX #OpenToWork E161
|
Apr 02, 2024 |
|
The one with the people heroes - Celia Fleischaker CMO at isolved E160
|
Mar 26, 2024 |
|
The one with mental health and CX - Stephanie Coradin CEO & Founder DEMBO Inc E159
|
Mar 19, 2024 |
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The one with where she’s OG AI - Alyona Medelyan Co-Founder & CEO Thematic E158
|
Mar 12, 2024 |
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The one with outcomes not experiences - Jermaine Edwards B2B Customer Growth Strategist E157
|
Mar 05, 2024 |
|
The one with the customer service Grandma Golden Rule - Emily Stubbs #OpenToWork E156
|
Feb 27, 2024 |
|
The one with the future of Customer Experience - Bill Staikos SVP at Medallia E155
|
Feb 20, 2024 |
|
The one with the eyes and ears of your brand - Milagros Gonzales, Ambassador Marketing Manager | Gorgias E154
|
Feb 13, 2024 |
|
The one with LinkedIn trust & confidence - Sam Stern LinkedIn Sr Mgr Customer Experience E153
|
Feb 06, 2024 |
|
The one where we amplify the CX job seeker - Adam Haesler #OpenToWork E152
|
Jan 30, 2024 |
|
The one with the CX Procenaissance - Rick Denton Host and Managing Principal at EX4CX E151
|
Jan 23, 2024 |
|
The one with the CX teenage years - Andrew Carothers Digital CX Leader Cisco Systems E150
|
Jan 16, 2024 |
|
The one with three customer loyalty tiers | Ali Cudby Co-Founder & CEO Alignmint Growth Strategies E149
|
Jan 09, 2024 |
|
The one with Content, Culture, and CX | Paul Banks Founder & Chief of Different Thinking at Javelin Content Management E148
|
Jan 02, 2024 |
|
The One with the 2023 First Class Holiday Special part 2 - Various CX Passport Guests E147
|
Dec 26, 2023 |
|
The One with the 2023 First Class Holiday Special part 1 - Various CX Passport Guests E146
|
Dec 19, 2023 |
|
The one with Spotify Customer Service - Rajiv Vellodi VP Global Customer Service Spotify E145
|
Dec 12, 2023 |
|
The one with the human experience - NYT Bestseller Joseph Michelli CEO The Michelli Experience E144
|
Dec 05, 2023 |
|
The one with the profitable rule breaker - Zoe Kahn Manager CX & Retention at Chomps E143
|
Nov 28, 2023 |
|
The one with the two hour design sprint - Teresa Cain Author Solving Problems in 2 Hours E142
|
Nov 21, 2023 |
|
The one with Sun Country Airlines customer service - Jeremy Hyde | Director Customer Support at Sun Country Airlines E141
|
Nov 14, 2023 |
|
The one with with global reach and local experience - Sarah Baker | Director, Global CX at KFC E140
|
Nov 07, 2023 |
|
The one with the CX marriage officiant - Nate Brown, Co-founder CX Accelerator E139
|
Oct 31, 2023 |
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The one where he's curious...not judgmental - Tim Kyse, VP of Customer Experience at Openly E138
|
Oct 24, 2023 |
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The one with the bot baggage - Rob Dwyer, Vice President Customer Engagement | Happitu E137
|
Oct 17, 2023 |
|
The one where they win best customer team | Jennifer Meunier Head of CX & Product @ G4 Educação E136
|
Oct 10, 2023 |
|
The one with the handwritten note - Rick Elmore, CEO Simply Noted - E135
|
Oct 03, 2023 |
|
The one where he goes beyond CX - Vimal Rai Managing Partner, Commercial Excellence Partners E134
|
Sep 26, 2023 |
|
The one with AI – Ben Wright, Co-founder Jiffy E133
|
Sep 19, 2023 |
|
The one where he elevates – Wes Dudley, VP Customer Experience at Broad River Retail E132
|
Sep 12, 2023 |
|
VACAY RERUN - The one with Foot Locker’s customer experience journey - Tyler Saxey Senior Director, Global VOC & Omni | Foot Locker E131
|
Sep 05, 2023 |
|
VACAY RERUN - The one with the True Tales of TWA Flight Attendants - Kathy Kompare & Stephanie Johnson E130
|
Aug 22, 2023 |
|
The one with elephant level emotional intelligence – Sandra Thompson, Founder Ei Evolution E129
|
Aug 08, 2023 |
|
The one with the CX hot roll - Eli Weiss, Sr Dir Customer Experience | Jones Road Beauty E128
|
Aug 01, 2023 |
|
The one with the CX Feng Shui - Claire Boscq, BizShui Creator E127
|
Jul 25, 2023 |
|
The one with the real results - Neha Dutta VP Digital Client Success Lead at EXL E126
|
Jul 18, 2023 |
|
The one with marketing malpractice - Alan Hale President Consight Marketing Group E125
|
Jul 11, 2023 |
|
The one with that career coach - Kendall Berg, Founder of That Career Coach E124
|
Jul 04, 2023 |
|
The one with the Customer Profitability - Evan Klein, Founder & President Satrix Solutions E123
|
Jun 27, 2023 |
|
The one with the CX bartender - Tshili Khupe Head of LTVplus Strategic Partnerships E122
|
Jun 20, 2023 |
|
The one with the DNA Experience - Sherry Grissom & Melissa Spears of Illumina E121
|
Jun 13, 2023 |
|
The one with the customer mix tape - Amy Brown, CEO of Authenticx E120
|
Jun 06, 2023 |
|
The one with the call center’s call center - Gary Pudles, President & CEO AnswerNet E119
|
May 30, 2023 |
|
The one with Omotenashi - George Nagatsuka - Founder Discover Xciting Japan E118
|
May 23, 2023 |
|
The one with the relational collateral - Phil Davis - Pastor, Faith Community Church (Prague) E117
|
May 16, 2023 |
|
The one with 2 T-Rexes and 2 Pennies - Mercer Smith, VP CX Insights and Community at Partner Hero E116
|
May 09, 2023 |
|
The one with expanding representation & BPO partnerships - Megan Bassler VP Strategic Partnerships at OP360 E115
|
May 02, 2023 |
|
The one with the customer first downs - Jeff Krogman SVP MasterCard E114
|
Apr 25, 2023 |
|
The one with the Changi experience - Andrew Tan Director Airport Ops Consultancy Changi Airport Group E113
|
Apr 18, 2023 |
|
The one with the beverage customer experience - Gabriela Amaral, Global Cust Satisfaction Manager - AB InBev E112
|
Apr 11, 2023 |
|
The one with the CX orchestration - Mark Slatin CX Advisor at EmpoweredCX E111
|
Apr 04, 2023 |
|
The one with Foot Locker’s customer experience journey - Tyler Saxey Senior Dir, Global VOC & Omni at Foot Locker E110
|
Mar 28, 2023 |
|
The one with the Uber of BPOs - Claas van Delden, Chief Growth Officer for yoummday - E109
|
Mar 21, 2023 |
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The one with the better Crypto Customer Experience - Clemens Behrend of Web3CX E108
|
Mar 14, 2023 |
|
The one with United Airlines Customer Experience - Bryan Stoller Global Head of Customer Care United Airlines E107
|
Mar 07, 2023 |
|
The one with the simplicity of CX - Evas Bazirakakye E106
|
Feb 28, 2023 |
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The one with the convergence of clarity and surprise - Jared Fink of Siegel+Gale E105
|
Feb 21, 2023 |
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The one with the patient choice awakening - Ben Seals CEO Thomas Eye Group S2E104
|
Feb 14, 2023 |
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The one where chatGPT visits CX Passport - E103
|
Feb 07, 2023 |
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The one with the housekeepers' customer insight - Mike Kuenne S2E102
|
Jan 31, 2023 |
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The one with the swear jar for the word 'survey' - Tanya Fowler S2E101
|
Jan 24, 2023 |
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The one with the Hilton light and warmth of hospitality - Mike Gathright SVP Customer Experience Hilton E100
|
Jan 17, 2023 |
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The one with the True Tales of TWA Flight Attendants - Kathy Kompare & Stephanie Johnson E99
|
Jan 10, 2023 |
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The one where Oman is the Switzerland of the Middle East - Codin Caragea E98
|
Jan 03, 2023 |
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2022 First Class Holiday Special - Great Former CX Passport Guests E97
|
Dec 27, 2022 |
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The one where remote work is NOT one size fits all - Anne Bibb E96
|
Dec 20, 2022 |
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The one where they sell smiles - April Obersteller E95
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Dec 13, 2022 |
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The one with the war in Ukraine and customer experience - Anastasia Vladychynska E94
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Dec 06, 2022 |
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The one with Customer Experience and the hashtag - Jeremy Watkin E93
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Nov 29, 2022 |
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The one with the Voice of Service - Craig Stoss E92
|
Nov 22, 2022 |
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The one with the Cameroon customer experience evolution - Georges Essama E91
|
Nov 15, 2022 |
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The one where surfing proves Good CX is Good Business - Tony Sanchez E90
|
Nov 08, 2022 |
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The one with a new CX Sheriff in town - Amanda Ono E89
|
Nov 01, 2022 |
|
The one where they're curious about CX - Karl Sharicz E88
|
Oct 25, 2022 |
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The one with the BPO whisperer - Fred Shadding E87
|
Oct 18, 2022 |
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The one where Fish And Chips Leads to Customer Success - Ryan Noakes E86
|
Oct 11, 2022 |
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The one where he does B2B Customer Experience Better - Jim Tincher E85
|
Oct 04, 2022 |
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The one with neurodiverse, patient and reimagined experiences - Shawn Nason E84
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Sep 27, 2022 |
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The one with amazing fan experience at world famous events - Matt Lynch E83
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Sep 20, 2022 |
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The one where he goes from insight to action - Ken Peterson E82
|
Sep 13, 2022 |
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The one with the Co-creation for the Modern Union - Brian Elliott E81
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Sep 06, 2022 |
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The one where Red is the new green of KPIs - Cristina Popa E80
|
Aug 30, 2022 |
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The one where they create a customer insights team from scratch - Jared Gebers & Audrey Anderson E79
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Aug 23, 2022 |
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The one with the burgers, the mojitos and the airline loyalty - Mark Ross-Smith E78
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Aug 16, 2022 |
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The one with the BPO Brand Love- Jose Herrera E77
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Aug 09, 2022 |
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The one with customer experience for turbulent times - Mary Drumond E76
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Aug 02, 2022 |
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The One With The Empathy And The Spreadsheet - Vaishali Dialani E75
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Jul 26, 2022 |
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The one with the Happiness of King’s Hawaiian - Troy Figgins E74
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Jul 19, 2022 |
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SUMMER VACAY RERUN - "The One With The Sunday Sickness Cure" E6
|
Jul 12, 2022 |
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The one where memories matter - Gus Imhof E72
|
Jul 05, 2022 |
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The one with the Chief People Officer and the King of CX - Esra Beyzadeoğlu & Buğra Asfuroğlu E71
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Jun 28, 2022 |
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PRIDE Rerun - The one with Return on EQUALITY - Todd Sears E13
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Jun 21, 2022 |
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The one with the kryptonite of Voice of the Customer - Lisa Nance E69
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Jun 14, 2022 |
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The one with the Dashers vs Defenders - Dennis Wakabayashi E68
|
Jun 07, 2022 |
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The one with salty client honesty - Michael Hinshaw E67
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May 31, 2022 |
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Vacay RERUN - The one with all the gold dust - Gavin Scott E32
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May 24, 2022 |
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The one with the digital irrelevance antidote - Howard Tiersky E65
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May 17, 2022 |
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The One Where the Journey is the Truth - Jochem van der Veer E64
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May 10, 2022 |
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The one where she transforms lives…one customer at a time - Desirree Madison Biggs E63
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May 03, 2022 |
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The one with the 3 P’s of CX - Laise Porto E62
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Apr 26, 2022 |
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The one with CSX (Customer SERVICE Experience) - Alex Mead E61
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Apr 19, 2022 |
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The one with the in-flight entertainment - Corinne Streichert E60
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Apr 12, 2022 |
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"The one with the 1% Diamond Insight" - Gürol Kurt E59
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Apr 05, 2022 |
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“The one with the CX Goalkeeper” - Gregorio Uglioni E58
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Mar 29, 2022 |
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"The one with the Minister of Happiness” - Faran Niaz E57
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Mar 22, 2022 |
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“The one with #SheDrives, Chip Shortages and STUNNING Personalization” Hussein Dajani E56
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Mar 15, 2022 |
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RERUN "The one with the CX controversy" - Nic Zeisler E19
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Mar 08, 2022 |
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"The one where she designs experiences at Cirque du Soleil…and beyond!" - Carolene Méli E54
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Mar 01, 2022 |
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"The one with sake, churrascarias, CX controversies and 4 steps to CX glory" - Jimmy Hosang E53
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Feb 22, 2022 |
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“The one with Human to Human banking” - Aarthi Murali E52
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Feb 15, 2022 |
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"The one with the Dark Side of CX" - Mike Bartlett E51
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Feb 08, 2022 |
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"The one with the Customer Experience Field Manual” - Jeff Sheehan E50
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Feb 01, 2022 |
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"The one with a ‘More Than Perfect’ cruise experience” - Paul Rutter E49
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Jan 25, 2022 |
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"The one where Pest Control Saves Lives" Matt Beckwith E48
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Jan 18, 2022 |
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"The one where Design Thinking unlocks the creativity of your childhood" - Seda Alpkaya E47
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Jan 11, 2022 |
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"The one with igniting passion for Customer Experience in the Arab region" - Olga Budieri E46
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Jan 04, 2022 |
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"The one with the Holiday First Class Lounge Collection (Part 2)" - Various E45
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Dec 28, 2021 |
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"The one with the Holiday First Class Lounge Collection (Part 1)" - Various E44
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Dec 21, 2021 |
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"The one with First, Better or Different" - Mike Verret E43
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Dec 14, 2021 |
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“The one where CX is Yoga” - Jay Thattai E42
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Dec 07, 2021 |
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"The one with VOC...Voice of the Candidate" John Bradley E41
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Nov 30, 2021 |
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"The one where there is no one ideal customer" Elaine Lee E40
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Nov 23, 2021 |
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"The one where we Start Reverse" Andre Wiringa E39
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Nov 16, 2021 |
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"The one with the Mad Max world of travel today" Mindy Lentz E38
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Nov 09, 2021 |
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"The one with People Dependent Return on Investment" Cristina Herrera E37
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Nov 02, 2021 |
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"The one where we go (back!) to the movies! Yay!" Todd Weishaar E36
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Oct 26, 2021 |
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"The one where BPOs are true partners" John Billings E35
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Oct 19, 2021 |
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"The one with a seamless customer journey" Ido Bernstein-HaCohen E34
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Oct 12, 2021 |
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"The one with cool visual merchandising" Daniel Black E33
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Oct 05, 2021 |
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"The one with all the gold dust" Gavin Scott E32
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Sep 28, 2021 |
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"The one with Shep's new book 'I'll Be Back'" Shep Hyken E31
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Sep 21, 2021 |
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"The one with Damian’s great phrases" Damian Miller E30
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Sep 14, 2021 |
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"The one with a natural curiosity about the world" Tom DeWitt, Ph.D. E29
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Sep 07, 2021 |
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"The one with the cultural heartbeat" Clinton Cohen E28
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Aug 31, 2021 |
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"The one with the iconic American road trip" Alec Dalton E27
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Aug 24, 2021 |
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"The one where he creates global retail destinations" Cliff Crosbie E26
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Aug 17, 2021 |
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"The one where CX is cultivated" Katie Stabler E25
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Aug 10, 2021 |
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"The one with all the CX leadership skills" Jo Boswell E24
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Aug 03, 2021 |
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"The one with The Magic...Really!...The Orlando Magic!" - Katie Miller E23
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Jul 27, 2021 |
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"The one about matching hurry with hurry" - Stephen Grygar E22
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Jul 20, 2021 |
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"The one with unexpected experiences for people" - Brian Campbell & Mike Dzura E21
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Jul 13, 2021 |
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"The one with great Fan Experience" - Erin Swales E20
|
Jul 06, 2021 |
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"The one with the CX controversy" - Nic Zeisler E19
|
Jun 29, 2021 |
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"The one with the Singapore of Africa" - Jonathan Daniels E18
|
Jun 24, 2021 |
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"The one with the CX evolution" - Lorena Kurtjian Hernandez E17
|
Jun 22, 2021 |
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"The one with EQ" - Julie Cockerill E16
|
Jun 17, 2021 |
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"The one with #NothingAboutUsWithoutUs" Kate Brouse E15
|
Jun 15, 2021 |
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"The one with the Phoenix Sky Harbor Airport" - Misty Cisneros-Contreras E14
|
Jun 10, 2021 |
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"The one with Return on EQUALITY" - Todd Sears E13
|
Jun 08, 2021 |
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"The one where he would walk 500 miles (and did!)" - Will Bachman E12
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Jun 03, 2021 |
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"The one where CX is the meat of the Marketing sandwich" - Erik Lautier of Erik & Co E11
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Jun 01, 2021 |
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"The one with the 'experiencia de cliente'" - Sebastien Munar E10
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May 25, 2021 |
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"The one with the customer immersion" - Diane Magers E9
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May 18, 2021 |
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"The one with the fingerprints" - Bram De Vos E8
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May 11, 2021 |
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"The one with the milkshake for hire" - Dan Balcauski E7
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May 04, 2021 |
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"The one with the Sunday sickness cure" - Anne Witherspoon E6
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Apr 27, 2021 |
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"The one with the spiral dynamics" - Josh Ramsey E5
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Apr 20, 2021 |
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"The one with the candidate experience" - Nima "The Speaker" Khanghahi E4
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Apr 13, 2021 |
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"The one with the great CX turnaround" - CX Passport Sharon Boyd E2
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Apr 06, 2021 |
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"The one where retail isn't dead. Boring retail is dead" CX Passport Brooke Bayer E3
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Apr 06, 2021 |
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"The one with the ice cream" - Santhakumaran Atmalingam E1
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Mar 18, 2021 |