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Episode | Date |
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Learning from mistakes with Angela Guedes at Claap | Ep. 18
1076
Angela is a Senior Customer Success Leader & Startup Advisor. For the past +8 years, she led and operationalized multiple customer success programs, focused on reducing time to value and increasing business results. She's results-driven and process-oriented. And values authenticity, direct communication, and grit. How to contact Angela |
Oct 04, 2022 |
Everything as an experiment with Steffen Hedebrandt at Dreamdata | Ep. 17
1015
Steffen is the Co-Founder and CMO at Dream Data, which delivers tools and enables algorithmic decision-making in marketing and sales. If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page |
Sep 27, 2022 |
Sense of community and belonging with Antonia Hellman at Toucan | Ep. 16
1206
Antonia is the Co-Founder and CEO of Toucan, the video platform built for networking. Prior to Toucan, her work experience was largely in political campaigning and data science. How to reach Antonia: If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page |
Jul 26, 2022 |
Leading from your strengths with Judy Bowers at Strengths Consultancy | Ep. 15
1266
Judy is a Work Psychologist with a passion for change and helping individuals and organizations alike thrive. If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy |
Jul 05, 2022 |
Five hats of a Community Manager with Cèline Riemenschneider at Canva | Ep. 14
1212
Cèline Riemenschneider is the Community Lead for Canva Creators, Germany If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy |
Jun 28, 2022 |
Creating a movement with Marija Skobe-Pilley at ClickUp | Ep. 13
1132
Marija Skobe-Pilley is leading European Customer Success team at the productivity platform ClickUp. Marija is also a Founder of Women in Customer Success Podcast, a platform she founded during the pandemic, to provide the platform for women to connect, inspire and champion each other. She is committed to bringing remarkable ladies to the show, from all career stages and backgrounds, to share their inspirational story and practical tools to help others succeed and make an impact. Marija holds degrees from the University of Zagreb (BA Music, MMus) and University of Cambridge (MPhil in Education). -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy |
Jun 14, 2022 |
CS Strategy evolution with Kate Neal at Staircase | Ep. 12
1110
A Customer Success professional since 2011, Kate has created CS programs from scratch and hired & led teams at 4 different SaaS startups. The Customer Conference is the leading international independent Customer Success event for tech and non-tech companies that bring together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success Innovation Future. https://www.thecustomerconference.co.uk/ If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy |
Jun 07, 2022 |
Understanding customer conversations with Valentina Thörner at Klaus | Ep. 11
1407
Valentina Thörner has 10+ years of experience in the customer support industry, from customer facing roles to managing teams, and leading the product development of the customer service quality management platform "Klaus". Klaus website: https://klausapp.com -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy |
May 24, 2022 |
A day in the life of a CSM with Ryan Noakes | Ep. 10
1489
With 10+ years experience in Customer Service, 6+ years working with SaaS Platforms and most recently 4+ years experience in Customer Success/ CX, Ryan was featured in a report of Customer Success Managers to watch out for in 2022. -------- You can find me on Twitter @CSMToolbox Connect with Isabel Ruiz https://bit.ly/2NDfOvy |
May 17, 2022 |
Unlocking customer value with Niclas Ramon Staberg | Ep. 09
1114
Over the past decade, Niclas helped build two global SaaS companies, worked with 100+ of the Fortune 500, in 20+ markets. In doing this, Niclas realized that he’s all about building truly customer-centric companies, that can both grow fast and sustainably over time, and create value for all stakeholders - Investors, employees, customers, and communities. Niclas currently serves as Operating Partner at Verdane Capital https://www.thecustomerconference.co.uk/ -------- You can find me on Twitter @CSMToolbox Connect with Isabel Ruiz https://bit.ly/2NDfOvy |
May 10, 2022 |
The ROI of your product with Emilia Korczynska at Userpilot | Ep. 08
1479
Emilia is Head of Marketing at Userpilot and a product marketing enthusiast. She has experience of working with several SaaS businesses as a marketer and a co-founder. Her passion for content marketing, SEO and SaaS products led her to build Userpilot’s whole content ops, hiring system, and documentation from ground up. -------- You can find me on Twitter @CSMToolbox Connect with Isabel Ruiz https://bit.ly/2NDfOvy
You can find me on Twitter @CSMToolbox Connect with Isabel Ruiz https://bit.ly/2NDfOvy |
Apr 12, 2022 |
The new rules of engagement with Daria Danilina at Salesroom | Ep. 07
1468
Daria is the Co-Founder and CCO of Salesroom - a virtual meeting platform enabling Account Executives to build trust with their customers without in-person interactions. Before founding Salesroom, Daria worked in growth-stage investing and sales You can find me on Twitter @CSMToolbox Connect with Isabel Ruiz https://bit.ly/2NDfOvy |
Mar 29, 2022 |
Remote revolution with Telma Cardona de Castro at Demodesk | Ep. 06
619
For the past 5 years, Telma's been working in client management and conflict mediation as a client advocate. You can find me on Twitter @CSMToolbox Connect with Isabel Ruiz https://bit.ly/2NDfOvy |
Mar 22, 2022 |
The evolution of PLG with Emily González-Cebrián Lombán at Froged | Ep. 05
901
As Co-founder & CEO at Froged, Emily says to work with people and for people is the most valuable lesson. She believes more in the power of cooperation than in competition. The experience of having lived in countries such as Brazil, Malaysia, France and Spain has leaded me towards a really global mindset and the ability to naturally manage multinational and multidisciplinary teams. Froged If you enjoy this podcast, please subscribe and leave a review. |
Mar 08, 2022 |
Active listening as a skill with Jurgita Paulauskaite at Tymeshift | Ep. 04
1086
Jurgita Paulauskaite is a Lithuanian now spreading roots in sunny Portugal. She loves to learn new things every day, to see the 'aha' moment in people's faces when things become clear and make sense. If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Connect with Isabel Ruiz https://bit.ly/2NDfOvy |
Feb 22, 2022 |
Persistance and health scoring with Philipp Wolf at Custify | Ep. 03
1099
As the CEO of Custify, Philipp Wolf helps SaaS businesses deliver great results for customers. After seeing companies spend big money with no systematic approach to customer success, Philipp knew something had to change. He founded Custify to provide a tool that lets agents spend time with clients—instead of organizing CRM data. If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy |
Feb 08, 2022 |
The Center of Experience with Greg Kihlström | Ep. 02
1243
Greg is a best-selling author, speaker, and entrepreneur. He has worked with some of the world’s leading organizations on digital transformation initiatives, customer experience, employee experience, and he also hosts The Agile Brand with Greg Kihlström podcast. |
Jan 25, 2022 |
A dynamic approach to leadership with Raphael Presberg at Nalia | Ep. 01
1066
Raphael is a data scientist and an entrepreneur. He has studied in Paris, New York and Tel Aviv, and worked for Schneider Electric as a data engineer before handling several freelance assignments (risk management data science @Pfizer, fraud detection @IEEE). After going back to Paris, he co-founded Nalia alongside Alexi Tuill. Nalia If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page |
Jan 11, 2022 |
Authenticity as a core value with Esben Friis-Jensen at UserFlow | Ep. 31
958
Esben Friis-Jensen is the co-founder and Chief Growth Officer at Userflow, a no-code builder for in-app onboarding and surveys, allowing SaaS businesses to be more product-led. How to contact Esben If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Connect with Isabel Ruiz https://bit.ly/2NDfOvy |
Dec 14, 2021 |
Building genuine relationships with Will Stevenson at Onboard | Ep. 30
1166
Will Stevenson is the Founder and COO of Onboard - a software built to help companies onboard their customers faster. How to reach Will: If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Connect with Isabel Ruiz https://bit.ly/2NDfOvy |
Nov 30, 2021 |
Copywriting 101 for Customer Success with Ekaterina Howard | Ep. 29
1169
Ekaterina Howard helps B2B SaaS startup founders and growth marketers get more traction with research-driven conversion copy — without slowing down their growth initiatives. Ekaterina has worked with clients, such as ClickGUARD, Wonderwerk, Parallax, and Warmly, on website copy, paid traffic funnels, and copy optimization projects (not to mention emails). Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. Connect with Isabel Ruiz https://bit.ly/2NDfOvy |
Nov 23, 2021 |
Value creation with John Henwood at Productboard | Ep. 28
895
This week's episode features John Henwood. If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Connect with Isabel Ruiz https://bit.ly/2NDfOvy |
Nov 16, 2021 |
The future of work is choice with Lisette Sutherland at Collaboration Superpowers | Ep. 27
1676
Lisette Sutherland is the director of Collaboration Superpowers, a company that helps people work together from anywhere through online workshops. If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Connect with Isabel Ruiz https://bit.ly/2NDfOvy |
Nov 09, 2021 |
Enabling customers in a better way with Puneet Kataria, at CustomerSuccessBox | Ep. 26
1242
This week's episode features Puneet Kataria, founder & CEO of CustomerSuccessBox -------- If you enjoy this micro podcast, please subscribe and leave a review. Connect with Isabel Ruiz https://bit.ly/2NDfOvy |
Oct 26, 2021 |
Building experiences with Ashley Porciuncula at Orbital | Ep. 25
1102
This week's episode features Ashley Porciuncula, CEO and co-founder of Orbital. If you enjoy this micro podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find a mobile or web apps that can help us improve and enhance our customer engagement. |
Oct 12, 2021 |
Product Demonstrations tips - Where to start? | Ep. 24
271
“Failing To Prepare Is Preparing To Fail” — Benjamin Franklin The Top 7 Tips for Pulling Off a Great Demo Presentation |
Sep 28, 2021 |
Building culture remotely with Raphael Allstadt at tl;dv | Ep. 23
954
Every month, leaders of their industry share with us their experiences and insights I had the opportunity to talk to Raphael Allstadt, Co-Founder and CEO at tl;dv. As a remote founder, him as his Co-Founder have always been passionate about harmonizing async-first communication and video to reduce our time in meetings, while keeping everyone always on the same page. With tl;dv you can record, transcribe and highlight all meetings to make the most important moments accessible for anyone at any time and right from your favourite platform. You can always reach out to Rapha on LinkedIn and Twitter. |
Sep 21, 2021 |
Customer centric DNA with Ellie Hutton at Dooly | Ep. 22
1228
Every month, leaders of their industry share with us their experiences and insights I had the opportunity to talk to Ellie Hutton, Head of Customer Success at Dooly. Ellie is passionate about developing a user first digital strategy and aligning the business around the customer to earn the right to grow. Dooly is the fastest way to update Salesforce, take sales notes, and easily manage all your deals. G2 Rates Dooly #1 Most Loved Sales Engagement Software in Summer 2021 Grid Report |
Sep 07, 2021 |
Life is a non stop pitch - Chapter from: Life's a Pitch | Ep. 21
252
Book |
Aug 31, 2021 |
Customer community is the new power tool | Ep. 20
331
Building a customer community has been a hot topic and there’s no stopping to it. In today’s episode, I talk about Tom Ross’ community manual and how it can inspire your next Customer Advisory Board meeting or if you are setting up a customer community, make sure to download his manual. Tom Ross |
Aug 24, 2021 |
Culture of curiosity with Ashley Sachs, Director of Support and Success, Whereby - Ep. 19
1061
Every month, I’m featuring a guest to share with us their experiences and provide us with insights from their industry. I had the opportunity to talk to Ashley Sachs, Director of Support and Success at Whereby. Ashley has spent her career working for customer first brands. Recently, she has worked with the team at Whereby to help build a Support and Success experience that reflects the product itself: easy. |
Aug 17, 2021 |
Learning leadership in 2 minutes a day with Bunch | Ep. 18
186
Bunch |
Aug 03, 2021 |
The road less traveled - Let’s talk about certifications - Ep.17
262
Product Marketing Alliance |
Jul 27, 2021 |
From Marketing with love - A conversation with Remco de Vries at inSided | Ep. 16
1179
Every month, I’m featuring a guest to share with us their experiences and provide us with insights from their industry. |
Jul 19, 2021 |
Negotiating starts with YOU | Ep. 15
469
Felt really inspired after listening to Alexandra Carter on Clubhouse. Chris Voss |
Jul 06, 2021 |
Let's recap and join me on CSM Toolbox this summer | Ep. 14
240
In today’s episode, let’s go down memory lane and do a quick recap with our guests on how they have looked at communities for inspiration and viewed the customer’s journey from their perspective. Join me and let’s reopen that toolbox. And for a chance to be on CSM Toolbox, make sure to follow our LinkedIn Page and you'll find out more soon! |
Jun 29, 2021 |
Through the lens of Customer Experience with Dana Alvarenga | Ep.13
709
Every month, I’ll be featuring a guest to share with us their experiences and provide us with insights from their industry. |
Jun 22, 2021 |
Learning from Mentors and Mentees | Ep. 12
258
Are you a mentor? |
Jun 15, 2021 |
Is my video on? - Working remote but not distant | Ep. 11
323
As a leader, have you found yourself trying to motivate your team to keep their camera on during meetings? |
Jun 08, 2021 |
What's in your inbox? Let's talk newsletters | Ep. 10
234
In this week's episode, let's take a look at Customer Success Newsletters. The Success League inSided Customer Uplift by Jon Triggs |
Jun 01, 2021 |
Where's my presentation template? Let's Canva | Ep. 09
237
There's nothing like a bit of inspiration in our day-to-day activities. |
May 25, 2021 |
Partnerships at work: Product Management with Shaw Li | Ep. 08
638
Every month, I’ll be featuring a guest to share with us their experiences and provide us with insights from their industry. In this episode, I had the opportunity to talk to Shaw Li. Shaw has 10+ years of product management experience earned working at pre-seed, venture funded, and Fortune 500 companies. He recently led product at Haven Life, an Insurtech startup in NYC. |
May 18, 2021 |
Customer Success Slack communities | Ep. 07
222
Slack is not only a messaging platform to communicate with your colleagues or customers. |
May 11, 2021 |
Where's my meeting template? Think Hugo | Ep. 06
220
As part of your busy week, do you also have to block out time to do "admin work"? And if you would like to try out Hugo, feel free to use my referral code. |
May 04, 2021 |
Starting your journey in Customer Success | Ep. 05
380
How exciting!
|
Apr 27, 2021 |
Workshops done the Butter way | Ep. 04
938
Every month we'll feature a special guest and I had the opportunity to talk to Christopher Holm-Hansen, Co-Founder and CPO at Butter. |
Apr 20, 2021 |
What’s in your subject line? - Don’t be afraid of emojis | Ep. 03
317
Getting our message across in a crowded customer inbox seems like a hard task at times, but there are a few resources we can leverage. Writing Customer-Friendly Copy The Real Scoop on Email Emoji in Subject Lines Using Emoji and Symbols in Your Email Subject Lines World Emoji Day - July 17 —————— |
Apr 13, 2021 |
What's in your calendar? - CS Communities & Events | Ep. 02
240
In today's episode, we'll talk about CS communities and their upcoming events.
|
Mar 30, 2021 |
Let’s make a video! - Loom for Customer Success | Ep. 01
222
Nowadays, CS Teams communicate in a digital space. InSided blog http://bit.ly/390uVqc |
Mar 30, 2021 |
Trailer - CSM Toolbox
52
Welcome to CSM Toolbox with Isabel Ruiz! CSM Toolbox is the weekly micro podcast dedicated to strengthen your Customer Success skills. |
Mar 30, 2021 |