Service Intel

By Aquant

Listen to a podcast, please open Podcast Republic app. Available on Google Play Store and Apple App Store.

Image by Aquant

Category: Arts

Open in Apple Podcasts


Open RSS feed


Open Website


Rate for this podcast

Subscribers: 0
Reviews: 0
Episodes: 39

Description

In the new age of service, customer experience is a top priority. Aquant's Service Intel podcast explores all the issues that are top of mind for service leaders. Our guests answer your most pressing questions, including: How do field service heroes create exceptional customer moments? What tools are beneficial along the journey? Where are the pros turning to when they have questions? How are leaders in the industry approaching the importance of data analysis in field service? How is the space changing over time and what are industry titans doing to stay ahead of the game? Our resident Service Principal, Sidney Lara, along with other top experts across the industry will provide the knowledge you need to level up your service.

Episode Date
AI in Action: How Waters Corporation is Transforming Service Operations with Ryan Makely
Feb 04, 2025
Building Trust in Tech: Overcoming Workforce Challenges and Embracing AI with Anthony Billups
Jan 21, 2025
AI in Business: The Role of AI Personalization in B2B Workflows
Jan 07, 2025
Service Council: 5 Takeaways From The 2024 Voice of Field Service Report
Dec 17, 2024
Waters: Effective Change Management Strategies with Sara Smith
Dec 03, 2024
Coherent: The Importance of Core Values With Ron Zielinski
Nov 12, 2024
IFS: Top Five Service Trends With Sarah Nicastro
Oct 29, 2024
Cytiva: Streamlining Handoffs From Contact Centers to the Field with Deniz Mullis
Oct 15, 2024
Comfort Systems: Close the Skills Gap & Cut Service Costs
Mar 18, 2024
Service Council X Service Intel: Crossing the AI Chasm
Feb 27, 2024
Data-Driven Dynamics: Ben Sutton on Smiths Detection's Data Transformation and AI Integration
Feb 13, 2024
Building Strong Teams in Field Service: A Conversation with Venkata Reddy Mukku at Bruker Nano Surfaces
Jan 30, 2024
Embracing Efficiency: Sasha Ilyukhin on Tetra Pak's 'Shift Left' Journey and Its Impact on Service Excellence
Jan 16, 2024
AI Transformation in Service: Insights with Aquant’s Tas Hirani and Service Council’s John Carrol
Jan 02, 2024
Streamlining Success: Joshua Orr on John Deere's Service Efficiency Journey and Self-Service Innovations
Dec 18, 2023
A Collaboration with AI in Business Podcast: AI Solutions for B2B Customer Experiences
Dec 05, 2023
Dell Technologies: How to Make Your CX One to Remember.
Nov 20, 2023
Whirlpool: How Whirlpool is Revolutionizing the Third-Party Model
Nov 07, 2023
National Instruments (Emerson): Jerry Gross
Oct 24, 2023
Tiffin Motorhomes: Enhancing Customer Satisfaction in The RV Industry
Oct 10, 2023
Shannon Tymosko: Prioritizing mental health in a male dominated industry
Mar 28, 2023
Siemens Healthineers: Adding Value and Increasing Revenue
Mar 14, 2023
SAM Service: Leadership styles and best practices to run a successful service business
Feb 28, 2023
Haemonetics: Best practices for kickstarting a digital transformation project
Feb 14, 2023
ABB: The rise of third-party field service teams
Jan 31, 2023
United Service Technologies: Hiring, retaining, and managing a multigenerational workforce
Jan 17, 2023
National Instruments: Building an Inclusive Work Culture
Jan 03, 2023
Lifescan: How to take a more proactive approach to call data
Dec 13, 2022
Philips: Sales sells the piece of equipment, service brings the customer back
Nov 29, 2022
Integra LifeSciences: Managing work-life balance in the service industry
Nov 15, 2022
Service Intel - Season 2 Trailer
Nov 07, 2022
Comfort Systems USA Mtech - Thinking Outside the Technician Box: Structural Logistics to Optimize Customer Satisfaction
Dec 29, 2021
VBR Turbine - From Maintenance, Repair and Operations (MRO) to Internal IoT & Beyond
Dec 12, 2021
Tetra Pak - What is Overall Equipment Effectiveness (OEE)? Availability, Performance, & Quality
Nov 15, 2021
Swisslog Healthcare - Hiring Optimization in Field Service through Diversified Candidates
Oct 18, 2021
Ortho Clinical Diagnostics - Smart Proactive Service: Empowering & Supporting the Customer
Sep 24, 2021
NCR - Training: its Global Impact on Product, Satisfaction, & Beyond
Aug 31, 2021
Agilent - Metrics, Equipment, the Customer and You
Aug 16, 2021
Konecranes - Leveraging & Structuring Data with Full Organizational Alignment in Service
Aug 16, 2021