Managing Dental Drama
By Consultant and Dentist Duo; Practice Problems
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Category: Entrepreneurship
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Episodes: 223
Description
Owning, operating, and managing a dental practice can be difficult and sometimes wrought with drama. Meet Dr. Kuba, a private practice owner, and Bethany, a dental consultant, who take real-life examples and talk through issues in an open, honest, and sometimes hilarious manner. Topics are relevant to current dental and employment trends and range from “The Art of Retaining Good Employees” to “The Marriage of Dentistry and Insurance Ending in Divorce” and everything in between. Each episode provides dental leaders with various tips and tricks as well as common mistakes to avoid. Enjoy the unscripted conversation between Dr. Kuba, Bethany, and various dental practice owners!
| Episode | Date |
|---|---|
|
Top Year End Tips
|
Dec 08, 2025 |
|
Dr. Jones Surprises Bethany
|
Dec 01, 2025 |
|
Slow Down and Reflect
|
Nov 24, 2025 |
|
FULL BONUS EPISODE – Practice Vision
|
Nov 17, 2025 |
|
To Hire or To Fire, That is the Question
|
Nov 10, 2025 |
|
When Team Members Won’t Follow the Lead
|
Nov 03, 2025 |
|
Sickening Mistakes
|
Oct 27, 2025 |
|
Forty-Seven Years in Dentistry = Wisdom You Need
|
Oct 20, 2025 |
|
Gossip, Backstabbing, and Drama, Oh my
|
Oct 13, 2025 |
|
Rumor Mill Chaos
|
Oct 06, 2025 |
|
When to Fire Patients
|
Sep 29, 2025 |
|
Personality Impacts Culture
|
Sep 22, 2025 |
|
Are We Making Our Patients Feel Dumb?
|
Sep 15, 2025 |
|
Sucktember – What to Do With Staff When the Schedule is Slow
|
Sep 08, 2025 |
|
Dr. Jones Divulges His Worst Moments as a Practice Owner
|
Sep 01, 2025 |
|
Phone Skills = First (or Last) Impression
|
Aug 25, 2025 |
|
When Team Members Fail to Show Up for Team Building
|
Aug 18, 2025 |
|
Big Fish – The Nature of Boss and Team
|
Aug 11, 2025 |
|
Male vs. Female Practice Owners
|
Aug 04, 2025 |
|
A Matter of Perspective
|
Jul 28, 2025 |
|
When You Suspect an Employee is Leaving
|
Jul 21, 2025 |
|
Etiquette When “Stealing” Employees
|
Jul 14, 2025 |
|
Dr. Jones Talks About Retirement
|
Jul 07, 2025 |
|
Resources Every Practice Needs
|
Jun 30, 2025 |
|
When to Call it Quits on an Employee
|
Jun 23, 2025 |
|
How to Effectively Welcome a New Employee
|
Jun 16, 2025 |
|
Summer Fun = Summer Productivity
|
Jun 09, 2025 |
|
Why Training Doesn’t Stick
|
Jun 02, 2025 |
|
How to Get the Most Out of a Dental Conference
|
May 26, 2025 |
|
Is Dropping Insurance Right for Me?
|
May 19, 2025 |
|
How to Know if You Need a Second Location
|
May 12, 2025 |
|
Working Mom Guilt
|
May 05, 2025 |
|
Clinical Collaboration with Associates
|
Apr 28, 2025 |
|
Navigating Conflict on Your Team
|
Apr 21, 2025 |
|
Staff Accountability
|
Apr 14, 2025 |
|
The Icky Side of Associateships
|
Apr 07, 2025 |
|
Marketing Matters
|
Mar 31, 2025 |
|
When a Team Revolts (Kuba, Keep Your Shoe)
|
Mar 24, 2025 |
|
When to Shut Up
|
Mar 17, 2025 |
|
The Aftermath of Compensation Reviews
|
Mar 10, 2025 |
|
Coaching to Improve Performance
|
Mar 03, 2025 |
|
How to Search for an Associate
|
Feb 24, 2025 |
|
How to Respond to Angry and Unhappy Patients
|
Feb 17, 2025 |
|
February Bonus Episode
|
Feb 11, 2025 |
|
Quality Referral Processes for Premium Patient Care
|
Feb 10, 2025 |
|
When Drugs Enter the Workplace
|
Feb 03, 2025 |
|
When a Patient Is Injured In Your Practice
|
Jan 27, 2025 |
|
How To Conduct Compensation Reviews
|
Jan 20, 2025 |
|
Essential Tools for Practice Growth
|
Jan 15, 2025 |
|
When to Ask for a Raise
|
Jan 13, 2025 |
|
January Bonus Episode: Traveling with Your Team
|
Jan 06, 2025 |
|
Setting Your Course for Education in 2025
|
Jan 06, 2025 |
|
Maximize 2025: Tools for Dental Practice Success
|
Dec 31, 2024 |
|
2024 Top Ten for Year End
|
Dec 30, 2024 |
|
Team Holiday Bonuses and Gifts
|
Dec 15, 2024 |
|
Conducting Productive Meetings
|
Dec 09, 2024 |
|
Bonus Episode: How to Make Your Gifts Count
|
Dec 02, 2024 |
|
Bonus Episode: Insurance Verbiage to De-escalate Upset Patients
|
Dec 02, 2024 |
|
Staying Motivated Thru 2024
|
Dec 02, 2024 |
|
Generosity on Display
|
Nov 25, 2024 |
|
Appreciation Leads to Generosity
|
Nov 18, 2024 |
|
The Art of Appreciation
|
Nov 11, 2024 |
|
Do Elections Really Impact a Dental Practice?
|
Nov 04, 2024 |
|
October 2024 Bonus Episode
|
Nov 04, 2024 |
|
Experiencing the Fruit of a Fulfilled Vision
|
Oct 28, 2024 |
|
Learning to Pivot When Plans Fail
|
Oct 21, 2024 |
|
When a Rotten Apple (or Employee) Spoils the Bunch
|
Oct 13, 2024 |
|
Dr. Jones Discusses Building the Practice You Envision
|
Oct 07, 2024 |
|
Mistrusting Employees
|
Sep 30, 2024 |
|
When Employees Feel Entitled
|
Sep 23, 2024 |
|
The Aftermath of Firing an Employee – Part 2
|
Sep 16, 2024 |
|
The Aftermath of Firing an Employee
|
Sep 09, 2024 |
|
How to Fire An Employee
|
Aug 26, 2024 |
|
How to Deal with Disrespectful and Dramatic Employees
|
Aug 19, 2024 |
|
How to Prepare for a Board Complaint
|
Aug 12, 2024 |
|
Insurance Short Pays, and We are the Bad Guys?
|
Aug 05, 2024 |
|
The No-Manager Model - Meet Dr. Ludlow
|
Jul 29, 2024 |
|
What to Do When I Just Don’t Care
|
Jul 15, 2024 |
|
Effective “Morning” Huddles
|
Jul 08, 2024 |
|
Negative Reviews – Responding to False Claims Without Breaking HIPAA
|
Jul 01, 2024 |
|
Charting Your Course to Contentment
|
Jun 24, 2024 |
|
Task Management – The Art of Getting Things Done
|
Jun 17, 2024 |
|
Peer Feedback Forms
|
Jun 10, 2024 |
|
What is a good treatment coordinator?
|
Jun 03, 2024 |
|
Dental Membership Plans
|
May 27, 2024 |
|
Bad Blood – When Team Members Can’t Seem to Get Along
|
May 20, 2024 |
|
CE Solution – Best Education Course!
|
May 14, 2024 |
|
Divorce, HIPAA, Worker’s Compensation, and Other Legal Issues
|
May 06, 2024 |
|
Inside the Mind of a Consultant
|
Apr 29, 2024 |
|
Excessive Time Off Requests and Absences
|
Apr 22, 2024 |
|
Maternity and Medical Leaves
|
Apr 15, 2024 |
|
Blindsided by a Raise Request
|
Apr 08, 2024 |
|
How Many Team Members Do I Need?
|
Apr 01, 2024 |
|
How to Solicit Genuine Feedback from Employees
|
Mar 25, 2024 |
|
Celebrating Employee Holidays – Anniversaries, Dental Assistant Week, etc.
|
Mar 11, 2024 |
|
The Highs and Lows of Family Members as Employees
|
Mar 04, 2024 |
|
Work Culture Problems
|
Feb 26, 2024 |
|
Holding Team Members Accountable
|
Feb 19, 2024 |
|
Protecting Your Practice from Embezzlement
|
Feb 12, 2024 |
|
Other Popular Leadership Styles
|
Feb 05, 2024 |
|
When the Sh!# Really Hits the Fan: Part Two Lawsuit
|
Jan 29, 2024 |
|
How to Give Brain-Friendly Feedback
|
Jan 22, 2024 |
|
What is Servant Leadership?
|
Jan 15, 2024 |
|
Interview with an Associate Dentist – Meet Dr. Michael!
|
Jan 08, 2024 |
|
Taking Control of Your 2024 Schedule
|
Jan 01, 2024 |
|
2024 Schedule and Planning
|
Dec 18, 2023 |
|
Preventing Stress and Burnout
|
Dec 11, 2023 |
|
Meet Dr. Marr – Deep Reflection, Finding Joy, and Setting Team Goals
|
Dec 04, 2023 |
|
Another Dr. Jones – Creating Good, Achievable, Meaningful Goals
|
Nov 27, 2023 |
|
Meet Dr. Jones – Marketing and Team Culture
|
Nov 20, 2023 |
|
Reflection and Goal Setting
|
Nov 13, 2023 |
|
Annual Reflection Questions
|
Nov 06, 2023 |
|
What Is Good Customer Service?
|
Oct 30, 2023 |
|
Increasing Your Fees
|
Oct 23, 2023 |
|
Clear Expectations and Sticky Conversations
|
Oct 16, 2023 |
|
Be YOU – Authentic Leadership
|
Oct 09, 2023 |
|
Meet Dr. Smith!
|
Oct 02, 2023 |
|
Mama Said Conclusion
|
Sep 25, 2023 |
|
Mama Said Part Two
|
Sep 18, 2023 |
|
Mama Said They’ll Be Days Like This
|
Sep 11, 2023 |
|
Hiring Trends and Using Indeed
|
Aug 28, 2023 |
|
Anniversary Episode: Dr. Kuba Lessons Learned/Bethany Podcast Dreams
|
Aug 21, 2023 |
|
A Lost Sensor? Oh My.
|
Aug 14, 2023 |
|
How to Have Corrective Conversations with Employees
|
Aug 07, 2023 |
|
Bethany’s Top Ten Treatment Acceptance Tips
|
Jul 31, 2023 |
|
Should I Offer Financing or In-House Financing?
|
Jul 24, 2023 |
|
Should I Drop Insurance Plans?
|
Jul 17, 2023 |
|
Treatment Acceptance - Why Aren’t Patients Scheduling Treatment?
|
Jul 10, 2023 |
|
When Team Members Complain
|
Jul 03, 2023 |
|
Back Up Employees and Plan B Strategies
|
Jun 26, 2023 |
|
A Thorough and Shared Hiring Process
|
Jun 19, 2023 |
|
Opening the Lines of Communication to Avoid Team Drama
|
Jun 12, 2023 |
|
Inside the Mind of ANOTHER Office Manager – Part Two
|
Jun 06, 2023 |
|
Inside the Mind of ANOTHER Office Manager – Part Two
|
Jun 05, 2023 |
|
Inside the Mind of ANOTHER Office Manager
|
May 29, 2023 |
|
The Aftermath of an Employee Resigning – Recovery Efforts
|
May 22, 2023 |
|
My Employee Quit, Now What?
|
May 15, 2023 |
|
Equipping Your Manager and Avoiding the Sell
|
May 08, 2023 |
|
Does My Practice Need an Office Manager?
|
May 01, 2023 |
|
Recession Proofing Your Practice
|
Apr 24, 2023 |
|
Big Picture Economics for Small Businesses
|
Apr 17, 2023 |
|
Fixing Negative Practice Trends
|
Apr 10, 2023 |
|
Practice Numbers, Trends, and Reports
|
Apr 03, 2023 |
|
Important Hodgepodge Topics
|
Mar 27, 2023 |
|
Should I Sell My Practice – Preparing to Sell
|
Mar 20, 2023 |
|
Should I Sell My Practice?
|
Mar 13, 2023 |
|
Kids Perspective on the Two-Week Firing
|
Mar 06, 2023 |
|
Firing After Two Weeks – Too Soon?
|
Feb 27, 2023 |
|
Scheduling Time Away and Weighing Out Spending Decisions
|
Feb 20, 2023 |
|
Part Two: The Fire is Raging – Real Life Examples of De-Escalation
|
Feb 13, 2023 |
|
The Fire is Raging – Real Life Examples of De-Escalation
|
Feb 06, 2023 |
|
The First Signs of Smoke – Spotting an Angry Patient
|
Jan 30, 2023 |
|
Smelling the Smoke – Preventing Angry Patients
|
Jan 23, 2023 |
|
Spotting Employee Burnout
|
Jan 16, 2023 |
|
Inside the Mind of an Office Manager
|
Jan 09, 2023 |
|
Ringing in the New Year with Dr. Jones
|
Jan 02, 2023 |
|
Dr. Kuba’s Top Ten for Year End
|
Dec 26, 2022 |
|
Current Practice and Employee Market Trends
|
Dec 19, 2022 |
|
Branding Revisited - Real Branding Examples
|
Dec 12, 2022 |
|
Team Holiday Bonuses and Gifts
|
Dec 05, 2022 |
|
Continuing Education Resources - Some Free and Easy, Some Expensive and More Complex
|
Nov 28, 2022 |
|
Continuing Education for Employees
|
Nov 21, 2022 |
|
How to Respond to Angry and Unhappy Patients
|
Nov 14, 2022 |
|
Branding in Dentistry – What it Takes to Stand Out
|
Nov 07, 2022 |
|
Protecting Your License - Avoiding Common Documentation Errors
|
Oct 31, 2022 |
|
When Sh!# Hits the Fan – Medical Emergencies, Lawsuits, and Liability
|
Oct 24, 2022 |
|
Dr. Jones and Bethany Discuss Managing Change in a Practice
|
Oct 17, 2022 |
|
Dr. Jones Discusses Patient Communication
|
Oct 10, 2022 |
|
Making Associateships Win/Win
|
Oct 03, 2022 |
|
Practice Ownership Through a Kid’s Eyes
|
Sep 26, 2022 |
|
Sucktember Task List – Making a Sucky Month Profitable
|
Sep 19, 2022 |
|
Sucktember – What to Do With Staff When the Schedule is Slow
|
Sep 12, 2022 |
|
Overhead Expenses: How to Make More Money
|
Sep 05, 2022 |
|
The Nuts and Bolts of Performance Reviews
|
Aug 29, 2022 |
|
Anniversary Episode – Behind the Scenes
|
Aug 22, 2022 |
|
Cutting Hours, Cutting Pay, and Exit Interviews
|
Aug 15, 2022 |
|
How to Fire Employees
|
Aug 08, 2022 |
|
SPECIAL ANNOUNCEMENTS – DON’T MISS
|
Aug 08, 2022 |
|
Determining the Worth of Employees
|
Aug 01, 2022 |
|
Learning from Leadership Examples
|
Jul 25, 2022 |
|
Dental Practice Owners are Leaders
|
Jul 18, 2022 |
|
Featuring YOUR Voices
|
Jul 11, 2022 |
|
July 4th Special – HR and Holiday Basics
|
Jul 04, 2022 |
|
Hiring An Associate Series – Part Three
|
Jun 20, 2022 |
|
Hiring An Associate Series – Part Two
|
Jun 13, 2022 |
|
Hiring An Associate Series – Part One
|
Jun 06, 2022 |
|
Insurance MAD World Part Two
|
May 30, 2022 |
|
Insurance MAD World Part One
|
May 23, 2022 |
|
Know THY Practice
|
May 16, 2022 |
|
The Emotional and Mental Health of the Dentist or Practice Owner
|
May 02, 2022 |
|
The Importance of Mental Health in the Workplace
|
Apr 25, 2022 |
|
Thoughts on Employee Retention – April 2022
|
Apr 18, 2022 |
|
Second Interview With Bethany’s Dad – Dr. Jones
|
Apr 11, 2022 |
|
Thirty Positive Thoughts in Less Than Thirty Minutes
|
Apr 04, 2022 |
|
How to Tackle Uncomfortable Conversations with Employees
|
Mar 28, 2022 |
|
10 Marketing Minutes
|
Mar 21, 2022 |
|
Low Cost Marketing Strategies
|
Mar 14, 2022 |
|
Disgruntled Patients
|
Mar 07, 2022 |
|
An Interview with Bethany’s Dad – Dr. Jones
|
Feb 28, 2022 |
|
Management Tool Kit: Office Policy Manual and Performance Reviews
|
Feb 21, 2022 |
|
Management Tool Kit: Salary Review
|
Feb 14, 2022 |
|
The “Surface Pressure” is Killing Me, Now What?
|
Feb 07, 2022 |
|
Staff and Supply Costs Up, Profits Down
|
Jan 31, 2022 |
|
COVID-19 Resurgence and Practice Impact Part Two
|
Jan 24, 2022 |
|
COVID-19 Resurgence and Practice Impact: Part One
|
Jan 17, 2022 |
|
Top Ten for Year End
|
Dec 20, 2021 |
|
Bonus Plans – The Taking Away
|
Dec 13, 2021 |
|
Bonus Plans – The Giving Part 1
|
Dec 06, 2021 |
|
Staffing Solutions – Remote Workers
|
Nov 29, 2021 |
|
Creative Team Building Ideas
|
Nov 15, 2021 |
|
How to Help Your Team Bear Fruit
|
Nov 08, 2021 |
|
The Basics of Team Building
|
Nov 01, 2021 |
|
A Different Management Model – Leadership Teams
|
Oct 25, 2021 |
|
Patient Personalities on Parade
|
Oct 18, 2021 |
|
Personalities on Parade
|
Oct 11, 2021 |
|
Details Matter – The Importance of Clinical Documentation
|
Oct 04, 2021 |
|
When to Coach and When to Fire Underperforming Employees
|
Sep 27, 2021 |
|
WWKD – What Would Kuba Do?
|
Sep 20, 2021 |
|
The Marriage of Dentistry and Insurance Ending In Divorce
|
Sep 13, 2021 |
|
Discovering Your Why and Then Practicing Happy
|
Sep 06, 2021 |
|
Real Life Online Patient Reviews and How We Responded
|
Aug 30, 2021 |
|
The Importance of Strategy in Finding New Employees
|
Aug 23, 2021 |
|
The Art of Retaining Good Employees in a Post-Pandemic Market
|
Aug 22, 2021 |