CX Champions
By HGS
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Category: Business
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Episodes: 36
Description
Your brand experience is made up of so many small moments. So every moment needs to be positive, personal and drive business performance. But how do you make the most of every touch point? And how do you exceed ever-rising customer expectations? CX Champions is an UNSCRIPTED masterclass on how YOU can stand out, think differently, and re-imagine what a Customer Experience could look like in a digital-first world. Join us to hear from top CX leaders in the world and they’ll champion every moment.
| Episode | Date |
|---|---|
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Inside OLLY’s Digital Strategy: Jennifer Peters on Using Martech and AI to Enhance the Customer Experience
|
Aug 29, 2024 |
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Unlocking the Power of AI in Pharma with Dr. Eric Trepanier of ODAIA
|
Aug 15, 2024 |
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Typeform's Vision for AI-Driven Holistic Customer Experience with Chief Product Officer Aleks Bass
|
Aug 01, 2024 |
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Mastering CX: Shep Hyken's Guide to Exceptional Customer Interactions
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Apr 25, 2024 |
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Delivering 18 Years of Bold CX: Christian Mitchell's Journey at Northwestern Mutual
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Apr 11, 2024 |
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HubSpot's CX Evolution: A Conversation with Nicholas Holland, VP of Product
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Mar 28, 2024 |
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Empowering Customer Choice with Micah Sampson, Head of Customer Experience at Intuit
|
Jan 04, 2024 |
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Driving Change: Turo’s Trailblazing COO, Julie Weingardt
|
Dec 21, 2023 |
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Becoming the Pink Zebra: How CEO Ron Holt Created the “First Happy Moving Company” By Prioritizing CX Over Profit
|
Nov 30, 2023 |
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Speed Matters: How EasyPark Group Chief Customer Officer Scott Booker Stays Agile for High Customer Satisfaction
|
Nov 08, 2023 |
|
Welcome to Season 3 of CX Champions!
|
Oct 25, 2023 |
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How to Create Raving Fans like a CX Rockstar with Craig Antonucci, CXO at Autocar
|
Jul 27, 2023 |
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Designing the Blueprint for Lifelong Customers with Sarah Diegnan, VP of Customer Experience at ChartHop
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Jun 22, 2023 |
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A PR Executive's Guide to CX Transformation: Stacy Armijo at Amplify Credit Union
|
Jun 01, 2023 |
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Sarah Owen: Revolutionizing Claims Payments at One Inc.
|
May 18, 2023 |
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Jeff Newman: Personalizing CX at Porsche in a Digital-First World
|
May 03, 2023 |
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Embracing Change to Transform Your CX with Sarah Dekin of Hometap
|
Apr 19, 2023 |
|
From the Navy to Twilio: Glenn Weinstein’s Path to CX Excellence
|
Apr 05, 2023 |
|
Introducing CX Champions!
|
Mar 29, 2023 |
|
The Case of the Missing Customer with Dutta Satadip, Chief Customer Officer at ActiveCampaign
|
Oct 26, 2022 |
|
How to better understand your customers as humans and support a more diverse UX with Janelle Estes, Chief Insights Officer at UserTesting
|
Oct 12, 2022 |
|
The Case of Slow Customer Onboarding with Srikrishnan Ganesan, Co-Founder & CEO of Rocketlane
|
Sep 28, 2022 |
|
Implementing Invisible Technology to Power Great Customer Experiences with Tom Martin, CEO at Glance Networks
|
Sep 14, 2022 |
|
Welcome to Season 2 of CX Detectives!
|
Sep 07, 2022 |
|
Leveraging Technology to Improve the Employee and Customer Experience with Venu Gooty, SVP of Digital Strategy and Transformation at HGS
|
Jun 01, 2022 |
|
Tackling CX in the Year of Agility with Bruce Temkin, Head of the Qualtrics XM Institute
|
May 18, 2022 |
|
Bringing Digital Transformation to a Highly Regulated Industry with Alexandra Morehouse, Chief Digital and Marketing Officer at Banner Health
|
May 04, 2022 |
|
Cracking Open the Case Files: Highlights from Season 1 of CX Detectives
|
Apr 07, 2022 |
|
Scaling Up a DTC Brand with Orchid Bertelsen, COO at Common Thread Collective
|
Mar 21, 2022 |
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The Move to Mobile with Alexie Harper and Ori Ratner, Chief Product Officer and Chief Technology Officer of the Quantic School of Business and Technology
|
Feb 16, 2022 |
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Balancing Automation with Human Interaction with Melissa O’Brien, Research Leader at HFS Research
|
Jan 26, 2022 |
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Leveraging Technology to Meet the Needs of End Users with Boone Putney, Chief Technology Officer at Fetch Package
|
Jan 11, 2022 |
|
The Pandemic Pivot with Keren Lynch, Publicist and Manager of Communications for the Anaheim Ducks
|
Dec 15, 2021 |
|
Getting Inside Your Customer’s Head with Tim Ash, Founder of TimAsh.com & PrimalBrain.com
|
Dec 02, 2021 |
|
Building Your Customer Experience from the Ground Up with Robin Laine, Co-Founder & CEO of Transect
|
Nov 17, 2021 |
|
Welcome to CX Detectives
|
Oct 12, 2021 |