One Billion Raving Fans
By Shannon Vander Meulen
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Image by Shannon Vander Meulen
Category: Entrepreneurship
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Episodes: 9
Description
Building a strong brand around exceptional customer experience means your customers are doing your marketing work for you because they can't stop telling friends and family about your amazing service. Shannon Vander Meulen talks to CX experts and leaders from organizations that differentiate based on exceptional customer experience. Our guests share insights and tips you can use to build a culture of fandom around your business.
| Episode | Date |
|---|---|
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Kendall Barber: People Connect with Brands in Which They See Themselves
|
Jun 06, 2022 |
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Russ Dantu: Be the leader of the pack
|
Apr 01, 2022 |
|
Donnovan Simon: Don't leave staff on an island
|
Feb 15, 2022 |
|
Rob Park: We will be the good guys
|
Jan 29, 2022 |
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Lisa Genovese: Online reputation monitoring in the social media era
|
Jan 13, 2022 |
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Brett Colvin - Build a culture that nobody ever wants to leave
|
Dec 18, 2021 |
|
Shauna Thome - Sharing the healthcare halo
|
Dec 18, 2021 |
|
Ildi Arlette - All my chips are on the customer you already have
|
Dec 18, 2021 |
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Trailer
|
Dec 18, 2021 |