The Quest For Epic Customer Support
By TestBox
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Category: Business
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Episodes: 13
Description
The Quest for Epic Customer Support is a podcast for everyone who understands that customer support should prioritize effectiveness over efficiency, empathy over automation, and a transformational relationship over a transactional one. Each episode will explore the darkest hours in a customer’s journey through conversations with the customer support superstars who live to illuminate the path forward. If you understand that customer support isn’t just a cost center, it’s a loyalty center, then you’ve come to the right place.
Welcome to The Quest for Epic Customer Support!
Welcome to The Quest for Epic Customer Support!
| Episode | Date |
|---|---|
|
The Importance of Understanding Customer Context
|
Oct 27, 2022 |
|
Creating Memorable Experiences with Ben Winn
|
Oct 20, 2022 |
|
Creating a Customer Friendship Platform
|
Oct 13, 2022 |
|
The Different Avenues of Technical Support
|
Oct 06, 2022 |
|
Why CX Always Starts With Relationships
|
Sep 29, 2022 |
|
The Hidden Impact of Customer Support
|
Sep 22, 2022 |
|
A Moment of Magic With Shep Hyken
|
Sep 15, 2022 |
|
Achieving Excellent Customer Support Through Emotional Intelligence
|
Sep 08, 2022 |
|
Why Your Experiences Matter in Customer Support
|
Sep 01, 2022 |
|
How Can Customer Support Specialists Be More Proactive
|
Aug 25, 2022 |
|
Customer Experience Goes Punk With Adrian Swinscoe
|
Aug 18, 2022 |
|
Creating Positive Experiences Through Customer Support
|
Aug 11, 2022 |
|
The Quest for Epic Customer Support: What To Expect
|
Aug 01, 2022 |