CS No BS
By Totango
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Category: Careers
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Episodes: 10
Description
Let’s cut the BS out of CS. Discover the best practices of some of the most influential leaders in customer success and learn to develop your own winning strategy with actionable takeaways. We’ll share insights, tips, and success stories to help you build your CS practice to drive significant business value and growth. Learn exactly what it takes to deliver a world-class customer experience and become a high-impact customer success leader. Join us for CS No BS, hosted by Totango President & COO Jamie Bertasi.
| Episode | Date |
|---|---|
|
The art and science of customer success with Morgan Courtney, Director of Customer Success at Taskrabbit
|
Dec 07, 2022 |
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Solving customer problems at scale with Jay Nathan, EVP & Chief Customer Officer at Higher Logic
|
Nov 23, 2022 |
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Maintaining gratitude for the customer with Eran Ashkenazi, Chief Customer Officer at SentinelOne
|
Nov 10, 2022 |
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BONUS: The biggest BS in CS
|
Oct 27, 2022 |
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Delivering on customer expectations with Kerri Brown, Head of Customer Success Strategy Execution at SAP
|
Oct 13, 2022 |
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Owning the moment trumps owning the customer with Shona Fenner, Sr. Customer Success Operations Manager
|
Sep 27, 2022 |
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Building CS from scratch with Maranda Dziekonski, Chief Customer Officer at Swiftly
|
Sep 15, 2022 |
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The power of being proactive with Brent Cogswell, Head of Customer Success at Schneider Electric
|
Sep 01, 2022 |
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Customer journey as a product with Guy Nirpaz, Founder and CEO of Totango
|
Aug 18, 2022 |
|
Trailer
|
Aug 10, 2022 |