Experience Action

By Jeannie Walters, CCXP

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Category: Marketing

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Episodes: 75

Description

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!


Episode Date
Management or CX Consulting?
Jun 18, 2024
Cross-Functional Communication
Jun 11, 2024
CX Pulse Check - June 2024
Jun 04, 2024
Setting Clear and Actionable Customer Experience Goals
May 28, 2024
Sharing Feedback with Everyone
May 21, 2024
Gaining Frontline Buy-In
May 14, 2024
CX Pulse Check - April/May 2024
May 07, 2024
Elevating the Event Venue Experience
Apr 30, 2024
Strategically Addressing Low-Volume Customer Concerns
Apr 23, 2024
Customer-Facing Employees and CX Buy-In
Apr 09, 2024
Must-Haves for Successful CX Programs
Apr 02, 2024
CX Pulse Check - March 2024
Mar 26, 2024
Balancing Policy with Personalized Experiences
Mar 19, 2024
When Loyalty Programs Go Wrong
Mar 12, 2024
Those Needy Customers!!
Mar 05, 2024
CX Pulse Check - February 2024
Feb 27, 2024
How Much Data Is Too Much?
Feb 20, 2024
Navigating Customer Expectations: Strategies to Weather the Storm and Excel in CX
Feb 13, 2024
Right and Wrong Ways to Use AI in CX
Feb 06, 2024
CX Pulse Check - January 2024
Jan 30, 2024
How Do You Balance Innovation and Simplicity?
Jan 23, 2024
What Influences All Leaders To Care About Customer Experience?
Jan 16, 2024
What is the Value of Customer Feedback?
Jan 09, 2024
5 Must-Do's to End the Year Strong
Dec 12, 2023
Balancing Humans and AI in CX
Dec 05, 2023
CX Pulse Check - November 2023
Nov 28, 2023
Your CX Library
Nov 14, 2023
Getting Part-Time Employees to Embrace CX
Nov 07, 2023
A Scary CX Story
Oct 31, 2023
CX Pulse Check #2
Oct 24, 2023
Customer Experience VS. Member Experience
Oct 17, 2023
Acting on Negative Feedback
Oct 10, 2023
Updating CX Foundations
Oct 03, 2023
CX Pulse Check
Sep 26, 2023
Prioritizing with a CX Charter
Sep 19, 2023
Performance Reviews & CX
Sep 12, 2023
Focus Groups and Feedback
Sep 05, 2023
Customer Service vs Customer Experience
Aug 29, 2023
Am I the Only One Who Cares?
Aug 22, 2023
Find Your CX Budget
Aug 15, 2023
Getting Serious about CX
Aug 08, 2023
CX as a Brand Differentiator
Aug 01, 2023
Employee Experience ROI
Jul 26, 2023
Investigating Customer Experiences
Jul 18, 2023
More than NPS
Jul 11, 2023
Measuring and Communicating Improvements
Jun 27, 2023
Shift Siloed CX To Connected CX
Jun 20, 2023
CX Tech Tool Talk
Jun 13, 2023
Step into CX Leadership
Jun 06, 2023
The Case of Missing CX
May 30, 2023
Get that CX Job!
May 23, 2023
Be a Lifelong CX Learner
May 16, 2023
Getting Data Right
May 09, 2023
Starbucks CEO in the Store
May 02, 2023
Is my CX Role In Jeopardy?
Apr 25, 2023
Innovate with CX
Apr 18, 2023
Overcoming Imposter Syndrome in CX Careers
Apr 11, 2023
What's a Service Code and How Do We Use It?
Apr 04, 2023
Journey Mapping - What's Next!?
Mar 28, 2023
CX Budget for Growing Businesses
Mar 21, 2023
WHY Align CX with Business Goals?
Mar 14, 2023
CX and EX At Once
Mar 07, 2023
Becoming Customer-Centric
Feb 28, 2023
Customer Experience (CX) Examples in Evolving Industries
Feb 21, 2023
Managing Change with Customers
Feb 14, 2023
Top 10 Ways Customer Experience (CX) Makes a Better World
Feb 07, 2023
Customer Experience (CX) Value Creation
Jan 31, 2023
Characteristics of Great Customer Experience (CX)
Jan 24, 2023
Process Improvement VS. Customer Experience
Jan 17, 2023
Defining Customer Experience
Jan 10, 2023
5 Questions for Customer Experience (CX) Leaders
Jan 03, 2023
How To Use a Customer Experience (CX) Mission
Dec 27, 2022
Customer Experience (CX) Training
Dec 20, 2022
Leadership Buy In
Dec 13, 2022
Welcome to the Podcast
Dec 08, 2022