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| Episode | Date |
|---|---|
|
Ep: 8 - “The Ensh!ttification of Everything: Why Customer Service Still Sucks”
|
Jan 06, 2025 |
|
Ep: 7 - Revolutionizing Public Service: How AI is Transforming the Citizen Experience
|
Dec 09, 2024 |
|
Ep: 6 - The Future of AI in CX: Letting AI Drive
|
Oct 08, 2024 |
|
Ep:5 What are some of the most common CX mistakes?
|
Apr 10, 2024 |
|
Ep:4 Why are we so excited about Enterprise Connect 2023?
|
Mar 16, 2023 |
|
Ep: 3 Why is leadership so critical to CX? - Interview with Brad Cleveland
|
Jan 09, 2023 |
|
Ep:2 What's the difference between good chat vs. bad chat?
|
Jan 09, 2023 |
|
Ep:1 Why does customer service still suck?
|
Jan 06, 2023 |