XI Café Podcast
By InMoment
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Category: Technology
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Episodes: 17
Description
Welcome to XI Café Podcast—the Experience Improvement podcast brought to you by InMoment. InMoment is trailblazing the customer experience (CX) industry with Integrated CX—the practice of gathering data from customers, prospects, and non-buyers to create actionable insights that drive business outcomes. Join us as we dive into the brightest minds in the customer and employee experience industry to hear their stories, learn new ways of overcoming common CX challenges, and discover the latest industry trends.
| Episode | Date |
|---|---|
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Fast Food, Faster Feedback: McDonald's 96% Faster Feedback Loop Driving Loyalty and Experience
|
May 26, 2025 |
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Designing Experiences That Stick: Aegon’s CX Journey with Claire Bristowe
|
May 14, 2025 |
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Breaking Barriers in CX: Learn from AboitizPower
|
Feb 03, 2025 |
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Elevating B2B Success: Iress Unveils the Transformative Power of CX
|
Sep 25, 2024 |
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Specsavers: Built on Value, Defined by Expertise
|
Sep 11, 2024 |
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Securing Brand Loyalty in the Third Wave of CX
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May 15, 2024 |
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Thriving Communities Through Customer Experience: A Deep Dive Into Downer's CX Journey
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Apr 07, 2024 |
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What Does Customer Experience Look Like at NZ Post? A Perspective from the CX Awards’ Best CX Team
|
Jan 25, 2024 |
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Digital Transformation With KARL STORZ’s Sylvain Pingont
|
Oct 12, 2023 |
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Emerging Insights: A Conversation with Rising Star Nominee Tessa Hoffman from NZ Post
|
Sep 28, 2023 |
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Navigating CX Evolution: Insights from Luka Popovac
|
Sep 12, 2023 |
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Demonstrating CX Impact, ROI, and More With The Customer Show’s Mary Anne Ghobrial
|
Apr 17, 2023 |
|
How New Zealand Automobile Association Uses Voice of the Customer to Optimize Engagement, Retention and Satisfaction
|
Mar 06, 2023 |
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Launching a VoC Program With State Revenue Office Victoria
|
Feb 23, 2023 |
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A Deep Dive Into The Maturity of Voice of Customer Programs in New Zealand
|
Jan 18, 2023 |
|
How CSC Re-Launched its CX Program to Achieve Higher Customer Engagement and Positive Business Outcomes
|
Jan 04, 2023 |
|
The legalsuper Journey Towards Becoming a CX-focused, Data Driven Organization
|
Dec 12, 2022 |