The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
By Alex Turkovic
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Subscribers: 2
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Episodes: 108
Description
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.
Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed.
If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit https://digitalcustomersuccess.com
| Episode | Date |
|---|---|
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Cross-Functional Collaboration & Community Building in Digital CS w/ Karessa Parish | Episode 107
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Aug 18, 2026 |
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Why Culture is Key to AI Transformation in CX with Eric Mistry of Zapier | Episode 106
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May 12, 2026 |
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Live Vibe Coding Session: How to Build Your Own Suite of CX Tools | Episode 105
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Apr 21, 2026 |
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The Biggest AI Unlock for 2026: Scheduling Tasks in Claude | Episode 104
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Mar 17, 2026 |
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Unlocking CX Efficiency with Claude, not ChatGPT: Co-Work and Skills Explained | Episode 103
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Mar 10, 2026 |
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The Digital Divorce: Moving Customers from CSMs to Self-Serve | Episode 102
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Mar 03, 2026 |
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Beyond the Job Description: Career Growth in Digital CS with Stephanie Blair | Episode 101 | Episode 101
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Feb 10, 2026 |
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Retention Is Existential: Gainsight’s New CEO Chuck Ganapathi on RaaS, AI Agents & the 80/20 Trap | Episode 100
|
Nov 04, 2025 |
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Voice to Value: I Used ChatGPT Voice to Help Build an Automation | Episode 099
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Oct 07, 2025 |
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Director vs Doer: Staying Relevant and Thriving in the A.I. Era | Episode 098
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Sep 30, 2025 |
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Unreasonable Hospitality & Magic Customer Moments at Scale | Episode 097
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Sep 23, 2025 |
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The Art of Collaboration in Digital CS with Holly Goodliffe | Episode 096
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Apr 08, 2025 |
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Start Where You Are: Small Steps to Success with Justin Neal | Episode 95
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Mar 18, 2025 |
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Turning Written Customer Feedback into Meaningful Action for Your Brand | Episode 094
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Mar 04, 2025 |
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Back to Basics: The Art of the Renewal Flow | Episode 093
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Feb 25, 2025 |
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Inside Fullstory’s Approach to In-App Engagement with Talia Root and Brent Hildebrand | Episode 092
|
Feb 18, 2025 |
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Handwritten Notes as a CX Strategy to Surprise & Delight with David Wachs of Handwrytten | Episode 091
|
Feb 11, 2025 |
|
Transforming Customer Experience with AI-Driven Chatbots and Productivity Tools | Episode 090
|
Feb 04, 2025 |
|
Current State of AI in CS and Introducing MondAI CS with Michael Forney | Episode 089
|
Jan 28, 2025 |
|
Digital CS and the Job Market with the Return of Dillon Young of Lifetime Value Media | Episode 088
|
Jan 21, 2025 |
|
From B2C to B2B: Simplicity is Key in Digital CS with Ed Powers | Episode 087
|
Jan 14, 2025 |
|
Data Hygiene for Great Customer Experiences with Irwin Hipsman of Repetitos | Episode 086
|
Jan 07, 2025 |
|
End Of Year Recap as Told by Google’s NotebookLM | Episode 085
|
Dec 31, 2024 |
|
Using Google's NotebookLM to Produce a Podcast and Summarize Docs | Episode 084
|
Dec 24, 2024 |
|
Airtable’s Journey to Scalable Customer Success with Alison Barrett | Episode 083
|
Dec 17, 2024 |
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Pro Tips for Building a Better Digital CS Program with Marley Wagner | Episode 082
|
Dec 10, 2024 |
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Building Automations That Enhance Customer Experience with Samantha David of Monday.com | Ep. 081
|
Dec 03, 2024 |
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Where to Find Automation Opportunities to Improve Customer AND Employee Experience | Episode 080
|
Nov 26, 2024 |
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Digital Duct Tape: Leveraging AI to Solve CX Challenges with Scott Wilder | Episode 079
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Nov 19, 2024 |
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Lessons in CX Leadership and Strategy with CX "Superwoman" Nat Onions of Customer.io | Episode 078
|
Nov 12, 2024 |
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Scaling Customer Education for Digital CS with Adam Avramescu of Personio & the CELab Podcast | Episode 077
|
Nov 05, 2024 |
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Enhancing CX with Targeted Campaigns...and LinkedIn Ads! with Kat Breeggemann of Automox | Episode 076
|
Oct 29, 2024 |
|
Digital Customer Success Maturity Model Assessment Launch and Post Churn-In Q&A | Episode 075
|
Oct 22, 2024 |
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Scrappy Automations that Boost Customer Success ROI w/ Joe Di Grande of Joe Does Tech Touch | Episode 074
|
Oct 15, 2024 |
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Inside the Build of 15Five's Digital CS Program w/ Natalia Andreeva & Kaelon Russell | Episode 073
|
Oct 08, 2024 |
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Tattoos to Tech: Larissa Licha’s Mission to Bridge R&D and CS as CEO of Joyn | Episode 072
|
Oct 01, 2024 |
|
Inside Salesforce: Driving Customer Value with AI & Automation with Bernard Slowey, VP of Digital CS | Episode 071
|
Sep 24, 2024 |
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Four Ways to Measure Your Digital Customer Success Program | Episode 070
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Sep 17, 2024 |
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Humanizing Digital CS and Personal Branding with Bob Mathers | Episode 069
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Sep 10, 2024 |
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Scale & Digital at Early Stage Startups w/ Mary Caballero | Episode 068
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Sep 03, 2024 |
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Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067
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Aug 27, 2024 |
|
Career Growth in Digital Customer Success with Jess Osborn of GoCardless | Episode 066
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Aug 20, 2024 |
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The Four Pillars of Digital Customer Success | Episode 065
|
Aug 13, 2024 |
|
AI Tooling to Drive Growth & Break Down Silos with Masha Krol of Glowstick | Episode 064
|
Aug 06, 2024 |
|
Modern Post-Sale Revenue Growth with Haydar Al-Saad of Revsetter | Episode 063
|
Jul 28, 2024 |
|
Customer Education for Revenue Growth with Greg Rose of Intellum | Episode 062
|
Jul 23, 2024 |
|
Future Proof Your Teams and Career with Rod Cherkas of HelloCCO | Episode 061
|
Jul 16, 2024 |
|
Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060
|
Jul 09, 2024 |
|
Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059
|
Jul 02, 2024 |
|
Hospitality, Drawing from B2C and Rethinking the QBR with Aaron Thompson of SuccessCOACHING | Episode 058
|
Jun 25, 2024 |
|
AI-Powered Customer Success & Predictive Analytics with Arun Balakrishnan and Preetam Jinka of FunnelStory | Episode 057
|
Jun 18, 2024 |
|
SaaS Economics & Driving Customer Outcomes Digitally with Jay Nathan | Episode 056
|
Jun 11, 2024 |
|
The Generative AI Primer for CSMs | Episode 055
|
Jun 04, 2024 |
|
AI Insights to Power Your Business with Josh Schachter of Update AI | Episode 054
|
May 28, 2024 |
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"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053
|
May 21, 2024 |
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State of the Industry and Promise of AI with Jeff Heckler | Episode 052
|
May 14, 2024 |
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Emotional Intelligence in Digital and Treating Customers Like Humans with Jenelle Friday | Episode 051
|
May 07, 2024 |
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Celebrating 50 Episodes: Your Digital Customer Experience Questions Answered | Episode 050
|
Apr 30, 2024 |
|
Customer Engagement with AI and Self-Service Strategies with Kari Ardalan of Qualtrics | Episode 049
|
Apr 23, 2024 |
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The Impact of SaaS Economics on CS (Plus Much More!) with Christine Raby | Episode 048
|
Apr 16, 2024 |
|
Digital Advice from a CS OG and Innovator with Irit Eizips of CSM Practice | Episode 047
|
Apr 09, 2024 |
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Sibling Synergy and Machine Learning in CS with Maarten and Michiel Doornenbal of Churned | Episode 046
|
Apr 02, 2024 |
|
Applying Common Sense to Digital Customer Experience with Rob Zambito of Success Scaled | Episode 045
|
Mar 26, 2024 |
|
Video Micro-Learning at Scale with Delores Cooper of Zendesk | Episode 044
|
Mar 19, 2024 |
|
The Power of Hyper-Personalized Content for Customer Success with Nik Mijic of Matik | Episode 043
|
Mar 12, 2024 |
|
Customer Education and The Digital Journey with Erica Akroyd of Pendo | Episode 042
|
Mar 05, 2024 |
|
Data Analysis and Service Recovery Philosophy with Lane Hart of Contentsquare | Episode 041
|
Feb 27, 2024 |
|
AI Driven Digital Customer Success in App Form w/ Dickey Singh of Cast.app | Episode 040
|
Feb 22, 2024 |
|
Cross Collaborating on the Customer Journey with James Lawson of River Consulting Group | Episode 039
|
Feb 20, 2024 |
|
Tearing Down PLG & SLG Walls in Digital CX with Dee Kapila of Miro | Episode 038
|
Feb 13, 2024 |
|
Driving Community & Scale at LinkedIn with Ezra Zimbler of LinkedIn | Episode 37
|
Feb 06, 2024 |
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Hiring for Digital CS and the State of the Job Market with Sara Roberts of Bayview Talent | Episode 36
|
Feb 01, 2024 |
|
Diversifying and Digitizing Customer Success with Annie Dean of RecastSuccess | Episode 035
|
Jan 30, 2024 |
|
Short Form Content & Human Language in Digital Customer Success with Anika Zubair of Griffin | Episode 034
|
Jan 23, 2024 |
|
Elevating CS Within Your Organization with Anita Toth | Episode 033
|
Jan 16, 2024 |
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Digital Customer Success with and Engineering Mindset with Bhavika Kochhar | Episode 032
|
Jan 09, 2024 |
|
How Digital Fuels the Post-Sale Journey at Demandbase with Alyssa Opella | Episode 031
|
Jan 02, 2024 |
|
Building Community in Digital Customer Success with Marie Lunney | Episode 030
|
Dec 12, 2023 |
|
Putting Humanity Back Into Digital Customer Success with Jon Johnson of UserTesting | Episode 029
|
Dec 05, 2023 |
|
Digital Customer Success, Music & Banter with Jeff Kushmerek of Infinite Renewals | Episode 028
|
Nov 28, 2023 |
|
Scaling Customer Success the Totango Way with Chris Dishman | Episode 027
|
Nov 21, 2023 |
|
Customer Value Led Growth in Digital CS with Markus Rentsch of Remark-Able | Episode 026
|
Nov 14, 2023 |
|
Driving Customer Outcomes at Scale with CS Legend Greg Daines (a.k.a The Churn Doctor) of ChurnRX | Episode 025
|
Nov 07, 2023 |
|
Driving Hybrid Customer Success Through Orchestrated Onboarding with Donna Weber | Episode 024
|
Oct 31, 2023 |
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One of the Digital CS Originals: It’s Lane Holt of Gainsight! | Episode 023
|
Oct 26, 2023 |
|
Digital Customer Success, AI, Podcasting & Fun with Dillon Young of the Lifetime Value Podcast | Episode 022
|
Oct 24, 2023 |
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Digital Customer Success, Laughs & Banter with the Incredible Kristi Faltorusso of Client Success | Episode 021
|
Oct 19, 2023 |
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How Employee Satisfaction Drives Customer Success with Alyssa Nolte of LIFT | Episode 020
|
Oct 17, 2023 |
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Installing a Digital Customer Success Program Into an Existing CS Function with Kailey Killoran at Loopio | Episode 019
|
Oct 10, 2023 |
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Iterating Your Way to Digital Customer Success Maturity with Aaron Hatton from Gainsight | Episode 018
|
Oct 03, 2023 |
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Elevating Customer Success Through Accessibility with Alex Farmer of Nezasa and Customer Success Excellence Awards | Episode 017
|
Sep 26, 2023 |
|
Building a CS Ops Function Around Clean Data and Automations with Michael Bojanski of Learn to Win | Episode 016
|
Sep 19, 2023 |
|
Data-Driven Decision Making in Digital Customer Success with Dan Ennis of Monday.com | Episode 015
|
Sep 12, 2023 |
|
Digital Customer Success from a CS Operations Perspective with Matthew Lind | Episode 014
|
Sep 05, 2023 |
|
Revolutionizing Digital Customer Experience with Micro-Learning and Ed-Tech with Jen Jackson of Litmos | Episode 013
|
Aug 29, 2023 |
|
Nick Mehta and Kellie Capote of Gainsight on Digital Customer Success, the State of CS & Diversity in Tech | Episode 012
|
Aug 22, 2023 |
|
Taking Innovation and Generative AI from Buzzword to Practical with Simon Kriss of the Customer Innovation Experience Institute | Episode 011
|
Aug 15, 2023 |
|
Joel Passen of Sturdy.ai on Delivering Value with Clean Data and Being All-in on AI Before It Was Cool | Episode 010
|
Aug 08, 2023 |
|
SPECIAL EPISODE - BS & CS Crew: Kristi Faltorusso, Jon Johnson, Josh Schachter & Mickey Powell | Episode 009
|
Aug 04, 2023 |
|
Operating Digitally in an On-Prem Environment with Stacie Chaney of | Episode 008
|
Aug 01, 2023 |
|
Creating Culture Around Effective Customer Success w/ Ralphie English of Deepgram & Radical CS | Episode 007
|
Jul 25, 2023 |
|
Jan Young of JanYoungCX and The Success League | Episode 006
|
Jul 18, 2023 |
|
Jeff Breunsbach from Gain Grow Retain and Higher Logic | Episode 005
|
Jul 11, 2023 |
|
Building Effective Customer Scorecards with Jeff Beaumont of GitLab | Episode 004
|
Jul 04, 2023 |
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The Admin's Perspective with Bhavani Prasad | Episode 003
|
Jun 27, 2023 |
|
Digital CS Best Practices with Chad Horenfeldt | Episode 002
|
Jun 20, 2023 |
|
Generative AI in Customer Success with Mickey Powell of UpdateAI | Episode 001
|
Jun 13, 2023 |
|
Welcome to the Digital Customer Success Podcast!
|
May 28, 2023 |