Customer Success Talks
By Real Challenges, Experts Advice
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Category: Management
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Episodes: 70
Description
Welcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you. Our discussions tackle day-to-day CSM challenges in a practical way, ensuring value for everyone. Hosted by Bayron Toruno, a true CS enthusiast, each episode features in-depth conversations with industry experts, real-life stories, and actionable advice. Join us and be part of our community, where we grow and succeed together!
| Episode | Date |
|---|---|
|
Strategic Customer Success: How CSMs Win Trust & Influence Action | Chad Horenfeldt
|
Oct 29, 2025 |
|
CSM Quick Lesson: Boost Customer Onboarding Strategies with Donna Weber
|
Oct 22, 2025 |
|
Thriving as a New Customer Success Manager in a Startup with Priscila Fletcher
|
Oct 15, 2025 |
|
CSM Quick Lesson: Upselling Tactics with Jan Young
|
Oct 08, 2025 |
|
Why Do NPS Surveys Make or Break Your Job? with Myriam Hirt
|
Oct 01, 2025 |
|
Customer Experience vs Customer Success: How to Design a Journey That Drives Loyalty |Vaishali Dialani
|
Sep 17, 2025 |
|
The Invisible Game of Negotiation: How Psychology Wins Deals with Kai-Markus Mueller
|
Sep 03, 2025 |
|
(Remastered) Unlocking the Power of Voice of the Customer VoC with Andrew Marks
|
Sep 01, 2025 |
|
Entrepreneurial Mindset in Customer Success with Marija Skobe-Pilley
|
Aug 20, 2025 |
|
Think Like a Revenue Manager: Boosting CS with Data & Strategic Thinking | Diego Fernandez
|
Aug 06, 2025 |
|
The Future of AI in Customer Success: Lessons from Vitally's CEO with Jamie Davidson
|
Jul 23, 2025 |
|
AI in Customer Success: What’s Working Right Now with Kelley Turner
|
Jul 09, 2025 |
|
How to Discover What Success Really Means for Your Customers with Tamara Kempf & Ayman Azmy
|
Jun 25, 2025 |
|
The Power of Desired Outcomes in Customer Success with Lincoln Murphy
|
Jun 11, 2025 |
|
Unlocking Customer Decisions: Behavioral Economics with Melina Palmer
|
May 28, 2025 |
|
Ask Better, Sell Smarter: SPICED Framework with Andrea Rijna
|
May 14, 2025 |
|
Cultural Awareness: Building Stronger Relationships Globally with Laura Keitlinger
|
Apr 30, 2025 |
|
Getting the Most from CS Communities with Marija Skobe-Pilley, Ejieme Eromosele & Bhumika Arora
|
Apr 16, 2025 |
|
The Truth About Building Customer Success Communities with Parul Bhandari, Jan Young & Mohammed Alqaq
|
Apr 09, 2025 |
|
The Value Equation: Research, Examples, & Questions with Shruti Sharma
|
Mar 26, 2025 |
|
The Startup Challenge: How to Optimize Onboarding with Taskeen Iqbal
|
Mar 12, 2025 |
|
Driving Business Growth as a Strategic Advisor with Anika Zubair
|
Feb 26, 2025 |
|
Communication Secrets Every Customer Success Manager Need With Alexander Grabner-Jarlung
|
Feb 15, 2025 |
|
The Secrets to Reducing Churn with Greg Daines
|
Jan 28, 2025 |
|
Skills & Mindset for Customer Success Managers in 2025 with Thomas Voigt
|
Jan 15, 2025 |
|
Essential Soft Skills for Growth in Customer Success | Nieves Canada
|
Dec 19, 2024 |
|
Bridging the Gap | Customer Success Meets Product Management | With Delia Visan
|
Dec 04, 2024 |
|
Scaling Customer Success: Digital Strategies and Automation | Nick Morris
|
Nov 27, 2024 |
|
How Customer Education Drives Retention and Success | Vicky Kennedy
|
Nov 20, 2024 |
|
The Power of Persuasion in Customer Success: Cialdini's 7 principles of influence | Dr. Chris Phelps
|
Nov 07, 2024 |
|
The Power of Persuasion in Customer Success: Practical Strategies | Dr. Christopher Phelps
|
Nov 07, 2024 |
|
From Cost Center to Profit Center: Showcasing Customer Success Impact | Steven Cronin
|
Oct 23, 2024 |
|
A Conversation with Jay Sanchez on Autism & Customer Success
|
Oct 09, 2024 |
|
The Power of Visual Communication | Jay Sanchez
|
Oct 09, 2024 |
|
Getting Customers the Results They Came For | Rachel Provan
|
Sep 25, 2024 |
|
Customer Success as an Introvert: Building Rapport and Handling Calls | Prashad "Prash" Jothi
|
Sep 11, 2024 |
|
Proactive Approaches Towards Renewals | Ramses Bossuyt
|
Aug 28, 2024 |
|
Let's Make Our Customers Feel Seen, Heard, & Valued | Ali Cudby
|
Aug 13, 2024 |
|
Dealing with senior stakeholders during Onboarding | Donna Weber
|
Jul 29, 2024 |
|
Customer Adoption Strategies | Dillon Young
|
Jul 16, 2024 |
|
Operationalizing Customer Success | Rob Zambito
|
Jul 02, 2024 |
|
Transition to Customer Success: Core Responsibilities and skills | Erica Scully & Jean-Pierre Frost
|
May 28, 2024 |
|
Beyond Business: Mastering the Art of Personal Relationships in CS | Dannah Vaughan & Hassan Akram
|
May 14, 2024 |
|
Mastering Storytelling in Customer Success | Christine Naidu
|
Apr 18, 2024 |
|
Navigating Interview Challenges: Authenticity, Problem-Solving, and Cultural Fit | Barry Klein
|
Apr 02, 2024 |
|
Mastering Your Journey: Key Strategies for Career Ownership | Marija Skobe-Pilley
|
Mar 19, 2024 |
|
Part 2- Cracking the Code Navigating the CS Hiring Market | Jean-Marie Schiraldi & Luke Bartram
|
Mar 05, 2024 |
|
Part 1 - Cracking the Code: Navigating the CS Hiring Market | Jean-Marie Schiraldi & Luke Bartram
|
Feb 20, 2024 |
|
Patience and Progress The Pillars of Customer Success Careers | Noah Little & Katrina Kugelmeier
|
Feb 05, 2024 |
|
How to build a customer success practice through customer journey mapping | Tarek Slimani
|
Jan 23, 2024 |
|
The evolution of a CSM: From Old Mindset to New Mindset | Markus Rentsch
|
Jan 16, 2024 |
|
Unlocking the Power of Voice of the Customer (VoC) | Andrew Marks
|
Jan 09, 2024 |
|
The Art of Upselling and Cross-Selling in Customer Success | Jan Young
|
Jan 02, 2024 |
|
Strategies for Effective Customer Success Plans | Aisha Bajwa & Ayman Azmy
|
Dec 11, 2023 |
|
ChatGPT Content Secrets: Can AI Really Know Your Audience? with Mickey Powell
|
Dec 11, 2023 |
|
Unlocking the Power of Proactive Customer Success | Akshat Mathur
|
Dec 05, 2023 |
|
Speak Up, Stand Out: Personal Branding Strategies for Customer Success Managers | Sally Stoewe & Ty LaFramboise
|
Dec 01, 2023 |
|
In-person events: How to overcome common challenges (Watch it on YouTube for a better experience)
|
Nov 30, 2023 |
|
Making Impact Reviews the new QBRs | Jennifer Peters & Ken Kreutzer
|
Nov 20, 2023 |
|
How to Impress the C-Suite: Unlock Their Secrets! With James Lawson
|
Nov 13, 2023 |
|
Unlock Real Change: How to Turn Awareness into Action with Irina Vatafu
|
Oct 23, 2023 |
|
Overcoming Common Challenges in the Customer Success Job Market | Carly Agar & Katrina Kugelmeier
|
Oct 04, 2023 |
|
Exploring Digital Customer Success | Alex Turkovic
|
Sep 11, 2023 |
|
From Rookie to Pro: Making the Most of Your First 3 Months as a CSM | Bhumika Arora & Lara Javalyn
|
Aug 29, 2023 |
|
The Success Mindset: Building a Customer Success Culture | Ed Powers
|
Aug 14, 2023 |
|
Emotional Intelligence in Customer Success | Janelle Friday & Daryl Huang
|
Jul 31, 2023 |
|
The Evolution of a CSM: Becoming a Leader in Customer Success | Sydney Strader & Ben Johns
|
Jul 03, 2023 |
|
The Rewards of Success: How Compensation Drives CSM Performance | Joe Krause
|
Jun 19, 2023 |
|
Setting Impactful OKRs: Redefining Success | Aaron Lapierre & Theeba Chuciyanthan
|
Jun 04, 2023 |
|
Reducing churn: The Power of cross-functional collaboration | Lorenzo Serva
|
May 10, 2023 |