Customer Success Talks

By Real Challenges, Experts Advice

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Category: Management

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Subscribers: 1
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Episodes: 60

Description

Welcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you. Our discussions tackle day-to-day CSM challenges in a practical way, ensuring value for everyone. Hosted by Bayron Toruno, a true CS enthusiast, each episode features in-depth conversations with industry experts, real-life stories, and actionable advice. Join us and be part of our community, where we grow and succeed together!

Episode Date
The Future of AI in Customer Success: Lessons from Vitally's CEO with Jamie Davidson
Jul 23, 2025
AI in Customer Success: What’s Working Right Now with Kelley Turner
Jul 09, 2025
How to Discover What Success Really Means for Your Customers with Tamara Kempf & Ayman Azmy
Jun 25, 2025
The Power of Desired Outcomes in Customer Success with Lincoln Murphy
Jun 11, 2025
Unlocking Customer Decisions: Behavioral Economics with Melina Palmer
May 28, 2025
Ask Better, Sell Smarter: SPICED Framework with Andrea Rijna
May 14, 2025
Cultural Awareness: Building Stronger Relationships Globally with Laura Keitlinger
Apr 30, 2025
Getting the Most from CS Communities with Marija Skobe-Pilley, Ejieme Eromosele & Bhumika Arora
Apr 16, 2025
The Truth About Building Customer Success Communities with Parul Bhandari, Jan Young & Mohammed Alqaq
Apr 09, 2025
The Value Equation: Research, Examples, & Questions with Shruti Sharma
Mar 26, 2025
The Startup Challenge: How to Optimize Onboarding with Taskeen Iqbal
Mar 12, 2025
Driving Business Growth as a Strategic Advisor with Anika Zubair
Feb 26, 2025
Communication Secrets Every Customer Success Manager Need With Alexander Grabner-Jarlung
Feb 15, 2025
The Secrets to Reducing Churn with Greg Daines
Jan 28, 2025
Skills & Mindset for Customer Success Managers in 2025 with Thomas Voigt
Jan 15, 2025
Essential Soft Skills for Growth in Customer Success | Nieves Canada
Dec 19, 2024
Bridging the Gap | Customer Success Meets Product Management | With Delia Visan
Dec 04, 2024
Scaling Customer Success: Digital Strategies and Automation | Nick Morris
Nov 27, 2024
How Customer Education Drives Retention and Success | Vicky Kennedy
Nov 20, 2024
The Power of Persuasion in Customer Success: Cialdini's 7 principles of influence | Dr. Chris Phelps
Nov 07, 2024
The Power of Persuasion in Customer Success: Practical Strategies | Dr. Christopher Phelps
Nov 07, 2024
From Cost Center to Profit Center: Showcasing Customer Success Impact | Steven Cronin
Oct 23, 2024
A Conversation with Jay Sanchez on Autism & Customer Success
Oct 09, 2024
The Power of Visual Communication | Jay Sanchez
Oct 09, 2024
Getting Customers the Results They Came For | Rachel Provan
Sep 25, 2024
Customer Success as an Introvert: Building Rapport and Handling Calls | Prashad "Prash" Jothi
Sep 11, 2024
Proactive Approaches Towards Renewals | Ramses Bossuyt
Aug 28, 2024
Let's Make Our Customers Feel Seen, Heard, & Valued | Ali Cudby
Aug 13, 2024
Dealing with senior stakeholders during Onboarding | Donna Weber
Jul 29, 2024
Customer Adoption Strategies | Dillon Young
Jul 16, 2024
Operationalizing Customer Success | Rob Zambito
Jul 02, 2024
Transition to Customer Success: Core Responsibilities and skills | Erica Scully & Jean-Pierre Frost
May 28, 2024
Beyond Business: Mastering the Art of Personal Relationships in CS | Dannah Vaughan & Hassan Akram
May 14, 2024
Mastering Storytelling in Customer Success | Christine Naidu
Apr 18, 2024
Navigating Interview Challenges: Authenticity, Problem-Solving, and Cultural Fit | Barry Klein
Apr 02, 2024
Mastering Your Journey: Key Strategies for Career Ownership | Marija Skobe-Pilley
Mar 19, 2024
Part 2- Cracking the Code Navigating the CS Hiring Market | Jean-Marie Schiraldi & Luke Bartram
Mar 05, 2024
Part 1 - Cracking the Code: Navigating the CS Hiring Market | Jean-Marie Schiraldi & Luke Bartram
Feb 20, 2024
Patience and Progress The Pillars of Customer Success Careers | Noah Little & Katrina Kugelmeier
Feb 05, 2024
How to build a customer success practice through customer journey mapping | Tarek Slimani
Jan 23, 2024
The evolution of a CSM: From Old Mindset to New Mindset | Markus Rentsch
Jan 16, 2024
Unlocking the Power of Voice of the Customer (VoC) | Andrew Marks
Jan 09, 2024
The Art of Upselling and Cross-Selling in Customer Success | Jan Young
Jan 02, 2024
Strategies for Effective Customer Success Plans | Aisha Bajwa & Ayman Azmy
Dec 11, 2023
Navigating the Customer Journey with AI Transforming CSM Practices | Mickey Powell
Dec 11, 2023
Unlocking the Power of Proactive Customer Success | Akshat Mathur
Dec 05, 2023
Speak Up, Stand Out: Personal Branding Strategies for Customer Success Managers | Sally Stoewe & Ty LaFramboise
Dec 01, 2023
In-person events: How to overcome common challenges (Watch it on YouTube for a better experience)
Nov 30, 2023
Making Impact Reviews the new QBRs | Jennifer Peters & Ken Kreutzer
Nov 20, 2023
Mastering Senior Stakeholder Communication | James Lawson
Nov 13, 2023
Empowering Customers: Strategies for Effective Change Management | Irina Vatafu
Oct 23, 2023
Overcoming Common Challenges in the Customer Success Job Market | Carly Agar & Katrina Kugelmeier
Oct 04, 2023
Exploring Digital Customer Success | Alex Turkovic
Sep 11, 2023
From Rookie to Pro: Making the Most of Your First 3 Months as a CSM | Bhumika Arora & Lara Javalyn
Aug 29, 2023
The Success Mindset: Building a Customer Success Culture | Ed Powers
Aug 14, 2023
Emotional Intelligence in Customer Success | Janelle Friday & Daryl Huang
Jul 31, 2023
The Evolution of a CSM: Becoming a Leader in Customer Success | Sydney Strader & Ben Johns
Jul 03, 2023
The Rewards of Success: How Compensation Drives CSM Performance | Joe Krause
Jun 19, 2023
Setting Impactful OKRs: Redefining Success | Aaron Lapierre & Theeba Chuciyanthan
Jun 04, 2023
Reducing churn: The Power of cross-functional collaboration | Lorenzo Serva
May 10, 2023