ACP: The Amazon Connect Podcast
By CloudInteract - cloudinteract.io
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Episodes: 31
Description
This is The Amazon Connect Podcast - the show that focuses on Amazon Connect and related technologies. Find out more about CloudInteract at cloudinteract.io.
On ACP our experts meet once every 2 weeks to discuss the latest news and deep dive into topics such as CRM integration, AI, Scheduling & Forecasting, Training & Development and lots more.
If you're a contact centre supervisor, a service owner, and IT Admin or an AWS Developer there's something for you here. Increase your knowledge and understanding of Amazon's popular customer service application.
We'd love to answer your Amazon Connect questions on the show so if you have something you'd like our experts to discuss email us at podcast@cloudinteract.io.
ACP: The Amazon Connect Podcast is created and produced by CloudInteract and is not affiliated in any way with Amazon Connect.
| Episode | Date |
|---|---|
|
31: AWS re:Invent 2025
|
Dec 04, 2025 |
|
Episode 30: Mobile Connect
|
Nov 03, 2025 |
|
29: Proactive Engagement
|
Jun 05, 2025 |
|
28: User Adoption
|
Feb 24, 2025 |
|
27: Automation
|
Jan 20, 2025 |
|
26: Transformational Change
|
Jan 06, 2025 |
|
25: Screen Recording
|
Dec 23, 2024 |
|
24: AWS re:Invent 2024
|
Dec 09, 2024 |
|
23: Live in London from the Independent User Group for Amazon Connect
|
Nov 25, 2024 |
|
22: Emite
|
Nov 11, 2024 |
|
21: Mastering Amazon Connect Billing
|
Oct 28, 2024 |
|
20: Simon Leyland, CEO CloudInteract
|
Oct 14, 2024 |
|
19: Omningage and Rocket CCaaS
|
Sep 30, 2024 |
|
18: Learning & Development
|
Sep 16, 2024 |
|
17: Performance monitoring and experience management with Operata
|
Sep 04, 2024 |
|
16: re:Invent is Coming
|
Aug 19, 2024 |
|
15: Quality Monitoring
|
Aug 07, 2024 |
|
14: Nopaque
|
Jul 22, 2024 |
|
13: AI in Amazon Connect
|
Jul 08, 2024 |
|
12: The Independent User Group for Amazon Connect Inaugural Meetup
|
Jun 24, 2024 |
|
11: After Deployment with Corey Miller, AWS
|
Jun 10, 2024 |
|
10: Arie Hazekamp, Amazon Connect
|
May 27, 2024 |
|
9: Project Management
|
May 13, 2024 |
|
8: Workforce Management & Optimization
|
Apr 29, 2024 |
|
7: PCI Compliance
|
Apr 15, 2024 |
|
6: Enterprise Connect 2024
|
Apr 01, 2024 |
|
5: Planning your Amazon Connect deployment
|
Mar 18, 2024 |
|
4: Amazon Connect in financial services
|
Mar 04, 2024 |
|
3: Audio and Video Communication Widgets
|
Feb 19, 2024 |
|
2: CRM Integration
|
Feb 05, 2024 |
|
1: Introduction to Amazon Connect
|
Jan 18, 2024 |