The Wilmac Wire
By Wilmac Technologies
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Category: Technology
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Episodes: 81
Description
Where the drivers behind customer interaction technology, AI, and community innovation share how they’re shaping what’s next.
| Episode | Date |
|---|---|
|
D. Jeremy DeMar | From Rochester Dispatcher to 911 Thought Leader
|
Aug 27, 2026 |
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Dru Clarke | From Call Taker to Assistant Director, Culture in 911, & Building with Fairfax
|
Aug 20, 2026 |
|
Live from APCO 2026
|
Aug 13, 2026 |
|
Joe Gianni | Motivational Intelligence, the Science of Leadership, & Building a Business
|
Aug 06, 2026 |
|
Kevin Surace | What’s Changed in AI, the Power Players, & Enabling Rochester to Build
|
Jul 30, 2026 |
|
Adam Timm | The Healthy Dispatcher, 911 Culture Reform, & the Wellness Crisis
|
Jul 23, 2026 |
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Live from NENA 2026
|
Jul 16, 2026 |
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Independence Day Break | Chatting with Monroe County Executive Adam Bello
|
Jul 09, 2026 |
|
Independence Day Break | Celebrating Roxy Van Gundy's NENA Inauguration
|
Jul 02, 2026 |
|
Mid-Year Check-In | Season 3 Reflections & a Wilmac Update
|
Jun 25, 2026 |
|
Mark “Fletch” Fletcher | 911 Innovation, Kari’s Law, and Workforce Challenges in the ECC
|
Jun 18, 2026 |
|
Behind the Build | Two Products, One Vision, & How Agentic AI is Changing Everything
|
Jun 11, 2026 |
|
Melanie Jones | 911 Career, NENA Leadership, and Modernizing Emergency Communications
|
Jun 04, 2026 |
|
Matt Hurlbutt | The Business of Growing Rochester, Leading GRE, and Local Momentum
|
May 28, 2026 |
|
Nick LaMontia | From Dispatcher to NENA Board, GIS, & Leading 911 in the Southeast
|
May 21, 2026 |
|
Peter Roberti | Third-Generation Tailoring, Style Confidence, and Giving Back
|
May 14, 2026 |
|
Roxanne Van Gundy | 911 Culture, Telecommunicator Wellness, & Technology on the Front Lines
|
May 07, 2026 |
|
Joseph Stefko | Leading OneROC, Building Rochester's Economy, & the NY SMART I-Corridor
|
Apr 30, 2026 |
|
Vince Lecce | Regional Market Leadership, Growth at KeyBank, & Community Impact
|
Apr 24, 2026 |
|
National Public Safety Telecommunicators Week | Honoring the Heroes Behind the Headset
|
Apr 16, 2026 |
|
Holiday Break | Behind the Build Episode Replay with Bob Pease
|
Apr 09, 2026 |
|
Ivan Whitaker | Running a Consolidated PSAP, Life as an Influencer, & Beyond the Launch
|
Apr 02, 2026 |
|
James Senall | Scaling NextCorps, Funding Founders, & Enabling Innovation
|
Mar 26, 2026 |
|
Captain Jack Varnado | Running a PSAP, APCO Leadership, & the Future of 911
|
Mar 19, 2026 |
|
Adam Bello | Leading Monroe County, Public Safety, & Economic Growth
|
Mar 12, 2026 |
|
Building a Career at JPMC, Supporting Local Business, & Regional Leadership with Casey Fitzgerald
|
Mar 05, 2026 |
|
Agentic AI, Staffing Stability, & Bringing Workforce Management to 911 – A Behind the Build Update with Bob Pease
|
Feb 26, 2026 |
|
Leading a U.S.-based BPO, AI in Practice, & Industry Shifts – A Conversation with Thomas Laird
|
Feb 19, 2026 |
|
Building Dixon Schwabl, Shaping Culture, & Giving Back to Rochester - A Conversation with Lauren Dixon
|
Feb 12, 2026 |
|
Patient Experience, AI in Healthcare, & Leadership in Large-Scale Contact Center Ops – A Conversation with Rochester Regional Health’s Jason Zawodzinski
|
Feb 05, 2026 |
|
Higher Education, Workforce Readiness, & Shaping the Future of Business Talent – A Conversation with Dr. Jacqueline Mozrall
|
Jan 29, 2026 |
|
Market Shakeups, AI Reality Checks & The Creator Shift – A Conversation with TechInfluencer Evan Kirstel
|
Jan 22, 2026 |
|
Bitcoin Basics, Mining Innovation & Building in Rochester – A Conversation with Foundry CEO Mike Colyer
|
Jan 15, 2026 |
|
Growth at Wilmac, Perspective from Rochester, & Signals from the CX Industry - A Conversation with the Wilmac Wire Hosts
|
Jan 08, 2026 |
|
Investing Early, Building Financial Confidence, & Leading Locally - A Conversation with Colby Feane
|
Dec 18, 2025 |
|
From Five9 to Wilmac, Sales Leadership, & the Evolution of Contact Centers - A Conversation with Chad Familant
|
Dec 04, 2025 |
|
Wilmac Continuity Momentum, WFM Launch, & What’s Ahead – A Behind the Build Update with Bob Pease
|
Nov 13, 2025 |
|
Statewide Growth, Economic Development, & Rochester Roots – A Conversation with Empire State Development’s Vinnie Esposito
|
Oct 30, 2025 |
|
Building Cultures, Breaking Silos, & Delivering Service that Sticks – A Conversation with ICMI Top CX & Contact Centre Thought Leader Neal Dlin
|
Oct 16, 2025 |
|
A New Product Announcement, NY’s Business Climate, & Rochester’s Future – A (Second) Conversation with Bob Duffy
|
Oct 02, 2025 |
|
Human-Centered Tech, AI & the Future of Customer Interactions – A Conversation with OnConvergence’s Thomas Brannen
|
Sep 18, 2025 |
|
Preparing Students for the Workforce, AI in Education, and the Future of Universities – A Conversation with Golisano Institute’s Ian Mortimer
|
Sep 04, 2025 |
|
Conversations in CX, Rochester Business, & Looking Ahead – A Wilmac Wire Update
|
Aug 21, 2025 |
|
Voice Data, Conversational AI, & Compliance - A Conversation with Opus Research's Ian Jacobs
|
Aug 07, 2025 |
|
Continuity Product Highlights, AI Roadmap, & Team Momentum – Behind the Build Quarterly Update with Bob Pease
|
Jul 24, 2025 |
|
REVISIT - The Future of AI & CX – A Conversation with Kevin Surace, Virtual Assistant Pioneer
|
Jul 10, 2025 |
|
REVISIT - Partnering for Success – Five9’s Steve Blood on the Future of CX
|
Jun 26, 2025 |
|
Interaction Data, AI Blind Spots & the Future of Comms – A Conversation with Principal Analyst Jon Arnold
|
Jun 12, 2025 |
|
Rethinking Enterprise Data in the Modern Contact Center Era – A Conversation with Enterprise Communications Analyst Dave Michels
|
May 29, 2025 |
|
S3 Buckets, Compliance Gaps & the New Rules of Governance
|
May 01, 2025 |
|
Simplifying & Solving TD Bank's Data Management Challenges - Toronto Roadshow Event Recap
|
Apr 17, 2025 |
|
Behind the Build Quarterly Update
|
Apr 03, 2025 |
|
Tackling Customer Challenges – Solving Quality Assurance & Discovery Challenges in Public Safety
|
Mar 20, 2025 |
|
The Future of AI & CX – A Conversation with Kevin Surace, Virtual Assistant Pioneer
|
Mar 06, 2025 |
|
Tackling Customer Challenges - How Wilmac Solved a Legacy Data Challenge for a Global Utilities Player
|
Feb 20, 2025 |
|
Partnering for Success – Five9’s Steve Blood on the Future of CX
|
Feb 06, 2025 |
|
BONUS - Contact Center Data Management Webinar Event Recap
|
Jan 30, 2025 |
|
Partnering for Success – How Wilmac and C1 Deliver for Customers
|
Jan 23, 2025 |
|
Behind the Build Quarterly Update – How Continuity Replay is Solving Data Challenges
|
Jan 09, 2025 |
|
Digital Health in the Contact Center, An Opportunity to Advance Health Equity Event Recap
|
Dec 19, 2024 |
|
Simplifying Compliance with Customer Interaction Live Session Recap
|
Dec 05, 2024 |
|
Breaking Free from Spreadsheet Scheduling Struggles Live Session Recap
|
Nov 14, 2024 |
|
Steve McDonnell Speaking from Experience at Golisano Institute for Business & Entrepreneurship
|
Oct 31, 2024 |
|
Digital Health in the Contact Center Event Preview with Dr. Thomas Green & Barbara Stephens
|
Oct 17, 2024 |
|
Industry Round Up and a Busy Upcoming October with Steve McDonnell & Emily Miller
|
Oct 03, 2024 |
|
Director of Service Ops Christina Cavaleri on Customer Experience & the Service Team
|
Sep 19, 2024 |
|
ZEN-RP's Chris Ward and Wilmac's Charlie Snedden on WFM Across Industries
|
Sep 05, 2024 |
|
Five9's Jess Shea and Wilmac's Jim Giblin on the Wilmac/Five9 ISV Partnership
|
Aug 22, 2024 |
|
Joe Brienzi, Controller on His Journey & the Accounting Team
|
Aug 08, 2024 |
|
Customer Experience News Round Up with Thomas Clark & Emily Miller
|
Jul 25, 2024 |
|
Bob Duffy & Emily Miller on Leadership and Community Impact (Part 2)
|
Jul 18, 2024 |
|
Bob Duffy & Emily Miller on Leadership and Community Impact (Part 1)
|
Jul 10, 2024 |
|
Steve on 13WHAM & Wilmac's Evolution
|
Jun 27, 2024 |
|
Charlie Snedden & Bob Pease on Continuity Replay Cloud
|
Jun 13, 2024 |
|
Steve McDonnell, CEO & President, on his journey to leading Wilmac Technologies
|
May 30, 2024 |
|
Celebration of Our Ribbon Cutting Ceremony
|
May 16, 2024 |
|
Emily Miller & Matt Hurlbutt on Growth & Innovation in Greater Rochester
|
May 02, 2024 |
|
Emily Miller, Director of Marketing on Her Journey & the Marketing Team
|
Apr 23, 2024 |
|
Bob Pease, VP of Engineering on Continuity Replay
|
Apr 19, 2024 |
|
Updates from February
|
Apr 19, 2024 |
|
The Wilmac Wire Ep1: Workforce (Engagement) Management
|
Apr 19, 2024 |