Causonomics

By The Institute of Customer Service

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Category: Entrepreneurship

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Episodes: 25

Description

Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customer to benefit consumers, business, society, and the wider UK economy.

Episode Date
Balancing Empathy and Technology: Joe Gordon, COO of Starling Bank
Oct 06, 2026
Staff First: Rebuilding the NHS with Dr Peter Carter OBE
Aug 04, 2026
Walking in the Customer’s Shoes: Clem Garvey, COO of Paragon
Jun 10, 2026
Greg Reed, Group CEO, Places for People on Purpose-Driven Leadership
May 20, 2026
Kia CEO, Paul Philpott on importance of locality and trust
Apr 29, 2026
Tracy Blackwell, former CEO of PIC, on Protecting Pensions and Powering Growth
Apr 15, 2026
Alison Platt CMG, Non-Exec Chair of esure and Ageas UK, on effective boards and staying close to the customer
Apr 01, 2026
Driving the Future: Alison Jones on Stellantis’ Circular Economy
Oct 22, 2025
Elaine Kerr, Group CEO of DPD UK on Productivity, Growth and Innovation
Oct 07, 2025
Causonomics with Jon Paull
Aug 20, 2025
Causonomics with Ken Hughes
Jul 30, 2025
Causonomics with Ben Hanlin
Jul 09, 2025
Causonomics with Andy Wood OBE
Jun 25, 2025
Causonomics with Jane Sydenham
May 14, 2025
Causonomics with Joanna Jensen
May 01, 2025
Causonomics with Neil Mullarkey
Apr 02, 2025
Causonomics with Angela MacDonald
Mar 05, 2025
Causonomics with Dame Alison Rose
Feb 20, 2025
Causonomics with Tom Athron
Feb 04, 2025
Causonomics with Sir John Timpson
Dec 18, 2024
Causonomics with Dame Irene Hays
Dec 04, 2024
Causonomics with Simon French
Nov 19, 2024
Causonomics with Simon Roberts
Nov 06, 2024
Causonomics with Claer Barrett
Oct 22, 2024
Causonomics with Chris Pitt
Oct 08, 2024