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Banking and BFSI are changing faster than ever โ through technology, AI, regulation, customer behaviour, new business models, and changing expectations from professionals.
Yet, many of the most important conversations in our industry still remain either too technical, too fragmented, or limited to closed circles.
๐๐ข๐ญ๐ก ๐ญ๐ก๐ข๐ฌ ๐ฉ๐จ๐๐๐๐ฌ๐ญ, ๐ฆ๐ฒ ๐๐ญ๐ญ๐๐ฆ๐ฉ๐ญ ๐ข๐ฌ ๐ฌ๐ข๐ฆ๐ฉ๐ฅ๐: to bring practical, thoughtful, and easy-to-understand conversations to a wider audience of bankers, BFSI professionals, aspirants, and anyone interested in where the industry is headed.
๐๐ก๐ซ๐จ๐ฎ๐ ๐ก ๐๐จ๐ง๐ฏ๐๐ซ๐ฌ๐๐ญ๐ข๐จ๐ง๐ฌ ๐ฐ๐ข๐ญ๐ก ๐๐ฑ๐ฉ๐๐ซ๐ข๐๐ง๐๐๐ ๐ฅ๐๐๐๐๐ซ๐ฌ ๐๐ง๐ ๐ฉ๐ซ๐๐๐ญ๐ข๐ญ๐ข๐จ๐ง๐๐ซ๐ฌ, ๐ฐ๐ ๐ฐ๐ข๐ฅ๐ฅ ๐๐ฑ๐ฉ๐ฅ๐จ๐ซ๐ ๐ญ๐ก๐๐ฆ๐๐ฌ ๐ฌ๐ฎ๐๐ก ๐๐ฌ:
โ
how banking is changing
โ
how customer expectations are evolving
โ
what AI may change โ and what it may not
โ
what young professionals should do to stay relevant
The goal is not to make these discussions academic.
The goal is to make them useful.
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| Episode | Date |
|---|---|
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Ethics in Banking: Mis-Selling, Sales Targets, Transparency, Lending, Fraud & Data Privacy
|
Sep 12, 2026 |
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Customers Are Already Using AI: Why Banks and Bankers Cannot Wait
|
Aug 20, 2026 |
|
From Hundi to QR Codes - India's Payment Journey
|
Aug 06, 2026 |
|
MSME Financing in India: Opportunities, Risks and Practical Lessons for Bankers
|
Jul 11, 2026 |
|
The 50-Year Opportunity Banks Often Miss: Customer Lifetime Value in Banking
|
Jun 26, 2026 |
|
Women in Indian Banking: Myths, Realities & What Must Change
|
Jun 06, 2026 |
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Beyond Digital Banking: Why Human Touch Still Matters | Customer Service in Banks โ Part 4
|
May 22, 2026 |
|
Customer Service in Banks: Beyond Smiles, Into Real Financial Issues | Madhusudan Hegde | Part 3
|
May 15, 2026 |
|
What Banks Must Fix to Improve Customer Service
|
May 09, 2026 |
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Whatโs Wrong with Customer Service in Indian Banking?
|
May 07, 2026 |
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Banking beyond Deposits and Loans - How banks manage Liquidity, Treasury and Risk
|
May 07, 2026 |
|
From Ledgers to AI: Trust, Careers and the Future of Banking
|
May 07, 2026 |