Cincom Contact Center Insights
By Randy Saunders
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Image by Randy Saunders
Category: Management
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Episodes: 12
Description
Best Practices in Customer Service.
Sharing strategies and techniques top organizations utilize to deliver outstanding customer experiences.
| Episode | Date |
|---|---|
|
Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000
|
Jul 14, 2008 |
|
Operation Impact: Addressing the daily struggles of the frontline manager
|
Apr 14, 2008 |
|
Trent Fulcher speaks on Customer Experience and the Contact Center
|
Mar 06, 2008 |
|
How to Hire Better Call Center Agents - Every Time!
|
Dec 15, 2007 |
|
What to Measure When You’re an Analytical Newbie
|
Nov 16, 2007 |
|
Go Green with Remote Agents and Virtual Contact Centers
|
Oct 02, 2007 |
|
This Call May NOT be Recorded! Are You Breaking the Law?
|
Sep 05, 2007 |
|
Frost and Sullivan's Michael DeSalles discusses new whitepaper on Hosted Contact Centers
|
Aug 01, 2007 |
|
How to Create, Manage and Deliver the BEST Customer Experience in your Contact Centre
|
Jul 25, 2007 |
|
Is a Hosted Contact Center right for you?
|
Jul 16, 2007 |
|
ATA Today-Tim Searcy interviews Randy Saunders of Cincom
|
Mar 03, 2007 |
|
Customer Experience Happens in the Contact Center
|
Feb 18, 2007 |