Welcome to End Bad Service! My name is Jeff Dickinson and I will be your host as we face the challenging GAUNTLET known as CUSTOMER SERVICE. You can follow me on TWITTER at twitter.com/ENDBADSERVICE or email me at jeff@id4uj.com, I would love to hear from about your service successes and failures as you attempt to consume, use and experience the world around you. END BAD SERVICE is a weekly podcast designed to accomplish one simple task and that is to END BAD SERVICE. We have 4 segments: My Week, The Example, Your Challenge and Solutions HAVE A GREAT DAY and together we can END BAD SERVICE! Jeff jeff@id4uj.com twitter.com/endbadservice